Provision of ICT Managed Services

Commission for Regulation of Utilities

The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator.
The CRU was originally established as the Commission for Energy Regulation (CER) in 1999.
The CER changed its name to the CRU in 2017 to better reflect the expanded powers and functions of the organization.
CRU now invites tenders for the Provision of ICT Managed Services and ad-hoc project.
A detailed specification of requirements is set out in Appendix 1 of the request for the tender document available to download from:
— www.etenders.gov.ie.

Deadline

The time limit for receipt of tenders was 2018-01-19. The procurement was published on 2017-12-15.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2017-12-15 Contract notice
2018-03-27 Contract award notice
Contract notice (2017-12-15)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 011-03-379
Short description:
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. The CRU was originally established as the Commission for Energy Regulation (CER) in 1999. The CER changed its name to the CRU in 2017 to better reflect the expanded powers and functions of the organization. CRU now invites tenders for the Provision of ICT Managed Services and ad-hoc project. A detailed specification of requirements is set out in Appendix 1 of the request for the tender document available to download from: — www.etenders.gov.ie.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Disaster recovery services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Commission for Regulation of Utilities
Postal address: The Grain House, The Exchange, Belgard Square North
Postal code: Dublin 24 D24 PXW0
Postal town: Tallaght
Contact
Internet address: http://www.cru.ie 🌏
E-mail: tmetcalfe@cru.ie 📧
Phone: +353 14000800 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=122972&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=122972&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2017-12-15 📅
Submission deadline: 2018-01-19 📅
Publication date: 2017-12-19 📅
Identifiers
Notice number: 2017/S 243-506764
OJ-S issue: 243

Object
Scope of the procurement
Short description:
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator.
The CRU was originally established as the Commission for Energy Regulation (CER) in 1999.
The CER changed its name to the CRU in 2017 to better reflect the expanded powers and functions of the organization.
CRU now invites tenders for the Provision of ICT Managed Services and ad-hoc project.
A detailed specification of requirements is set out in Appendix 1 of the request for the tender document available to download from:
Estimated total value: 466 250 EUR 💰
Short description:
— the Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator.
— the CRU was originally established as the Commission for Energy Regulation (CER) in 1999.
— the CER changed its name to the CRU in 2017 to better reflect the expanded powers and functions of the organization.
— the CRU has a wide range of economic, customer protection and safety responsibilities in energy and water.
— the CRU’s mission is to regulate water, energy and energy safety in the public interest.
— the work of the CRU impacts every Irish home and business, by ensuring safe, secure and sustainable energy and water supplies at a reasonable cost.
— the sectors we regulate underpin Irish economic competitiveness, investment, and growth, while also contributing to our international obligations to address climate change.
— the CRU is guided by six key strategic goals which are that the short and long-run interests of the public are protected by ensuring:
— — energy and gas are supplied safely
— — the lights stay on • the gas continues to flow
— — a reliable supply of clean water and efficient treatment of wastewater
— — consumer prices for energy and water are fair and reasonable
— — regulation is best international practice Further information on the CRU’s role and relevant legislation can be found on the CRU’s website at www.cru.ie.
— CRU now invites tenders for the Provision of ICT Managed Services and ad-hoc project.
A detailed specification of requirements is set out in Appendix 1 of the Request for the tender document available to download from www.etenders.gov.ie.
Estimated value excluding VAT: 466 250 EUR 💰
Duration: 24 months
Description of options:
The Contract Authority reserves the right to extend the term for a period of up to 12 months with a maximum of 2 such extensions on the same terms and conditions, subject to the Contracting Authority's at law.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
As stated in the procurement documents available to download from:
— www.etenders.gov.ie using RFT 128113.
Economic and financial standing:
As stated in the procurement documents available to download from:
— www.etenders.gov.ie using RFT 128113.
Technical and professional ability:
As stated in the procurement documents available to download from:
— www.etenders.gov.ie using RFT 128113.

Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2018-01-19 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Theresa Metcalfe
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1232 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=122972&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Source: OJS 2017/S 243-506764 (2017-12-15)
Contract award notice (2018-03-27)
Object
Scope of the procurement
Short description:
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. The CRU was originally established as the Commission for Energy Regulation (CER) in 1999. The CER changed its name to the CRU in 2017 to better reflect the expanded powers and functions of the organisation. CRU now invites tenders for the Provision of ICT Managed Services and ad-hoc project. A detailed specification of requirements is set out in Appendix 1 of the Request for Tender document available to download from www.etenders.gov.ie
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Total value of the procurement: 270 375 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal code: D24 PXW0 Dublin 24

Reference
Dates
Date dispatched: 2018-03-27 📅
Publication date: 2018-03-29 📅
Identifiers
Notice number: 2018/S 062-137768
Refers to notice: 2017/S 243-506764
OJ-S issue: 62
Additional information
Pursuant to Section II.1.7 of the Award Notice, this contract will operate on a fixed price basis for the ICT Managed services and draw down basis with fixed day rates for Ad-Hoc Project Work. Contract value, is the value which CRU anticipates will incur over the 4 year term. Total contract value is indicative and CRU may draw down less days based on actual deliverables over the contract term.
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Object
Scope of the procurement
Short description:
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. The CRU was originally established as the Commission for Energy Regulation (CER) in 1999. The CER changed its name to the CRU in 2017 to better reflect the expanded powers and functions of the organisation.
Show more
A detailed specification of requirements is set out in Appendix 1 of the Request for Tender document available to download from www.etenders.gov.ie
The CRU has a wide range of economic, customer protection and safety responsibilities in energy and water. The CRU’s mission is to regulate water, energy and energy safety in the public interest. The work of the CRU impacts every Irish home and business, by ensuring safe, secure and sustainable energy and water supplies at a reasonable cost. The sectors we regulate underpin Irish economic competitiveness, investment and growth, while also contributing to our international obligations to address climate change. The CRU is guided by six key strategic goals which are that the short and long run interests of the public are protected by ensuring:
Show more
— energy and gas are supplied safely,
— the lights stay on,
— the gas continues to flow,
— a reliable supply of clean water and efficient treatment of wastewater,
— consumer prices for energy and water are fair and reasonable,
— regulation is best international practice.
Further information on the CRU’s role and relevant legislation can be found on the CRU’s website at www.cru.ie
Description of options:
The Contract Authority reserves the right to extend the term for a period of up to 12 months with a maximum of 2 such extension on the same terms and conditions, subject to the Contracting Authority's at law.
Additional information:
Pursuant to Section II.1.7 of the Award Notice, this contract will operate on a fixed price basis for the ICT Managed services and draw down basis with fixed day rates for Ad-Hoc Project Work. Contract value, is the value which CRU anticipates will incur over the 4 year term. Total contract value is indicative and CRU may draw down less days based on actual deliverables over the contract term.
Show more

Procedure
Award criteria
Quality criterion (name): Quality of approach to service delivery
Quality criterion (weighting): 70 %
Price weighting: 30 %

Award of contract
Date of contract conclusion: 2018-03-22 📅
Source: OJS 2018/S 062-137768 (2018-03-27)
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