Single Provider Framework Agreement for the Provision of ICT Managed Services
Health and Social Care Professionals Council (CORU)
On-Site ICT support and maintenance — the “support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Off-Site Helpdesk and ICT Support — the number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term.
ICT Off-site monitoring service — the “remote monitoring” element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement.
The service provider may also be required for ad hoc assignments as agreed. A daily rate shall be provided by the service provider.
The time limit for receipt of tenders was 2018-11-01. The procurement was published on 2018-09-20.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Computer support services › Technical computer support services
- • Data-processing services › Data network management and support services
- • Helpdesk and support services › Systems support services
- • Software-related services › Software support services
- • Technical services › Technical support services
- • Southern › South-East
Procurement history
| Date | Document |
|---|---|
| 2018-09-20 | Contract notice |
| 2019-05-13 | Contract award notice |
Contract notice (2018-09-20)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 2018 CORU ICT Managed Service
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Technical support services 📦
Place of performance
NUTS region: South-East 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Health and Social Care Professionals Council (CORU)
Postal address: Infinity Building, George’s Court, George’s Lane
Postal code: Smithfield, D07 E98Y
Postal town: Dublin
Contact
Internet address: http://www.coru.ie 🌏
E-mail: procurement@coru.ie 📧
Phone: +353 0868189488 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=135465&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=135465&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-09-20 📅
Submission deadline: 2018-11-01 📅
Publication date: 2018-09-22 📅
Identifiers
Notice number: 2018/S 183-414412
OJ-S issue: 183
Additional information
Workspace for general tenders in 2018.
Object
Scope of the procurement
Short description:
Estimated total value: 230 000 EUR 💰
Short description:
Estimated value excluding VAT: 230 000 EUR 💰
Duration: 24 months
Additional information: Workspace for general tenders in 2018.
Place of performance
Main site or place of performance: Dublin
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 14:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2019-04-01 📅
Tender opening date: 2018-11-01 📅
Tender opening time: 14:00
Place: Dublin
Award criteria
Cost criterion (name): Cost
Cost criterion (weighting): 300
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: K. Gleeson
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1368 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=135465&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Health and Social Care Professionals Council
Postal address: Infinity Building, George's Lane
Postal town: Smithfield
Postal code: Dublin 7
Country: Ireland 🇮🇪
E-mail: procurement@coru.ie 📧
Source: OJS 2018/S 183-414412 (2018-09-20)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 2018 CORU ICT Managed Service
Short description:
On-Site ICT support and maintenance — the “support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Off-Site Helpdesk and ICT Support — the number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term.
ICT Off-site monitoring service — the “remote monitoring” element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement.
The service provider may also be required for ad hoc assignments as agreed. A daily rate shall be provided by the service provider.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Technical support services 📦
Place of performance
NUTS region: South-East 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Health and Social Care Professionals Council (CORU)
Postal address: Infinity Building, George’s Court, George’s Lane
Postal code: Smithfield, D07 E98Y
Postal town: Dublin
Contact
Internet address: http://www.coru.ie 🌏
E-mail: procurement@coru.ie 📧
Phone: +353 0868189488 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=135465&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=135465&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-09-20 📅
Submission deadline: 2018-11-01 📅
Publication date: 2018-09-22 📅
Identifiers
Notice number: 2018/S 183-414412
OJ-S issue: 183
Additional information
Workspace for general tenders in 2018.
Object
Scope of the procurement
Short description:
On-Site ICT support and maintenance — the “support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Off-Site Helpdesk and ICT Support — the number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term.
Show more
ICT Off-site monitoring service — the “remote monitoring” element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement.
The service provider may also be required for ad hoc assignments as agreed. A daily rate shall be provided by the service provider.
Short description:
Off-Site Helpdesk and ICT support — the number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term.
Show more
Duration: 24 months
Additional information: Workspace for general tenders in 2018.
Place of performance
Main site or place of performance: Dublin
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 14:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2019-04-01 📅
Tender opening date: 2018-11-01 📅
Tender opening time: 14:00
Place: Dublin
Award criteria
Cost criterion (name): Cost
Cost criterion (weighting): 300
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: K. Gleeson
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1368 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=135465&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Health and Social Care Professionals Council
Postal address: Infinity Building, George's Lane
Postal town: Smithfield
Postal code: Dublin 7
Country: Ireland 🇮🇪
E-mail: procurement@coru.ie 📧
Source: OJS 2018/S 183-414412 (2018-09-20)
Contract award notice (2019-05-13)
Object
Scope of the procurement
Short description:
Total value of the procurement: 220 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: Infinity Building, George’s Court, George’s Lane, Smithfield
Postal code: D07 E98Y
Reference
Dates
Date dispatched: 2019-05-13 📅
Publication date: 2019-05-15 📅
Identifiers
Notice number: 2019/S 093-225324
Refers to notice: 2018/S 183-414412
OJ-S issue: 93
Object
Scope of the procurement
Short description:
Award of contract
Date of contract conclusion: 2018-11-01 📅
Name: IPOptions Ltd
National registration number: IE 6367508 O
Postal address: Blanchardstown Corporate Park
Postal town: Dublin
Postal code: Blanchardstown
Country: Ireland 🇮🇪
Phone: +353 18991970 📞
E-mail: gareth.daily@ipoptions.com 📧
Internet address: http://www.ipoptions.com 🌏
Total value of the procurement: 220 000 EUR 💰
Information about tenders
Number of tenders received: 4
Contracting authority
Contact
Contact point: Procurement
Reference
Additional information
Source: OJS 2019/S 093-225324 (2019-05-13)
Object
Scope of the procurement
Short description:
On-Site ICT Support and Maintenance — The “Support and Maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Off-Site Helpdesk and ICT Support — The number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term.
ICT Off-site monitoring service — The “remote monitoring” element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement.
The service provider may also be required for ad hoc assignments as agreed. A daily rate shall be provided by the service provider.
Show more
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: Infinity Building, George’s Court, George’s Lane, Smithfield
Postal code: D07 E98Y
Reference
Dates
Date dispatched: 2019-05-13 📅
Publication date: 2019-05-15 📅
Identifiers
Notice number: 2019/S 093-225324
Refers to notice: 2018/S 183-414412
OJ-S issue: 93
Object
Scope of the procurement
Short description:
On-Site ICT Support and Maintenance — The “Support and Maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Off-Site Helpdesk and ICT Support — The number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term.
Show more
ICT Off-site monitoring service — The “remote monitoring” element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement.
On-Site ICT Support and Maintenance — The “Support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement.
Award of contract
Date of contract conclusion: 2018-11-01 📅
Name: IPOptions Ltd
National registration number: IE 6367508 O
Postal address: Blanchardstown Corporate Park
Postal town: Dublin
Postal code: Blanchardstown
Country: Ireland 🇮🇪
Phone: +353 18991970 📞
E-mail: gareth.daily@ipoptions.com 📧
Internet address: http://www.ipoptions.com 🌏
Total value of the procurement: 220 000 EUR 💰
Information about tenders
Number of tenders received: 4
Contracting authority
Contact
Contact point: Procurement
Reference
Additional information
IP Options provided an excellent understanding of the requirements and presented a very detailed response to how they proposed to deliver the ICT services. IP Options also demonstrated that they have a detailed knowledge and understanding of the CORU ICT environment which presents a lower risk option to CORU compared to the other responses.
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As IP Options scored the highest marks it is recommended that the contract is awarded to IP Options.
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