Single Provider Framework Agreement for the Provision of ICT Managed Services

Contract notice (2018-09-20)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 2018 CORU ICT Managed Service
Short description:
“On-Site ICT support and maintenance — the “support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price...”    Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Technical support services 📦
Place of performance
NUTS region: South-East 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Health and Social Care Professionals Council (CORU)
Postal address: Infinity Building, George’s Court, George’s Lane
Postal code: Smithfield, D07 E98Y
Postal town: Dublin
Contact
Internet address: http://www.coru.ie 🌏
E-mail: procurement@coru.ie 📧
Phone: +353 0868189488 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=135465&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=135465&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2018-09-20 📅
Submission deadline: 2018-11-01 📅
Publication date: 2018-09-22 📅
Identifiers
Notice number: 2018/S 183-414412
OJ-S issue: 183
Additional information

“Workspace for general tenders in 2018.”

Object
Scope of the procurement
Short description:
“On-Site ICT support and maintenance — the “support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price...”    Show more

“Off-Site Helpdesk and ICT Support — the number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per...”    Show more

Show more (2)

“ICT Off-site monitoring service — the “remote monitoring” element covers the provision of a remote monitoring service of agreed ICT components (both...”

Short description

ICT Off-site monitoring service — the “remote monitoring” element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement.

   Show more

“The service provider may also be required for ad hoc assignments as agreed. A daily rate shall be provided by the service provider.”

Estimated total value: 230 000 EUR 💰
Short description:
“Off-Site Helpdesk and ICT support — the number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per...”    Show more
Estimated value excluding VAT: 230 000 EUR 💰
Duration: 24 months
Additional information:
“Workspace for general tenders in 2018.”
Place of performance
Main site or place of performance:
“Dublin”

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 14:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2019-04-01 📅
Tender opening date: 2018-11-01 📅
Tender opening time: 14:00
Place: Dublin
Award criteria
Cost criterion (name): Cost
Cost criterion (weighting): 300

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: K. Gleeson
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1368 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=135465&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: Health and Social Care Professionals Council
Postal address: Infinity Building, George's Lane
Postal town: Smithfield
Postal code: Dublin 7
Country: Ireland 🇮🇪
E-mail: procurement@coru.ie 📧
Source: OJS 2018/S 183-414412 (2018-09-20)