Single Party Framework for the provision of Service Desk and Deskside Support Services
Ervia
The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a suite of SLA-governed IT Service Management Managed Services (to ITIL standard). Including “Service Management” projects across Ervia.
It is the intention to appoint a Single Service Provider to support the delivery of the following services:
1) End to End Service Management Services for ITIL processes.
2) Service Desk.
3) Onsite Deskside Support.
4) Non-Core Hours Support.
5) Backup and Media Management.
6) Monitoring, coordination and handling of events and alerts.
7) Projects and Additional Services.
The time limit for receipt of tenders was 2018-07-27. The procurement was published on 2018-06-22.
Who?- • Ervia
- • Installation services of computers › Hardware installation services
- • Maintenance and repair of computer equipment › Maintenance and repair of information technology equipment
- • Support services of personal computers › Preventive maintenance services
- • System and support services › Helpdesk and support services
Procurement history
| Date | Document |
|---|---|
| 2018-06-22 | Contract notice |
Contract notice (2018-06-22)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 18/025
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Ervia
Postal address: P.O.Box 900, Webworks, Eglinton Street
Postal town: Cork
Contact
Internet address: http://www.ervia.ie 🌏
E-mail: tenders@ervia.ie 📧
Phone: +353 2139206 📞
URL for documents: http://www.etenders.gov.ie 🌏
URL for participation: http://www.etenders.gov.ie 🌏
Reference
Dates
Date dispatched: 2018-06-22 📅
Submission deadline: 2018-07-27 📅
Publication date: 2018-06-26 📅
Identifiers
Notice number: 2018/S 120-274672
OJ-S issue: 120
Additional information
Object
Scope of the procurement
Short description:
Duration: 60 months
Description of renewals: 5 year agreement + 2 year + 1 year
Description of options: Extension options +2 +1
Additional information:
Place of performance
Main site or place of performance: Cork
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Procedure
Envisaged number of candidates: 5
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Irish 🗣️
Tender validity period: 6 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ervia Tenders
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/376 🌏
Documents URL: www.etenders.gov.ie 🌏
URL for participation: www.etenders.gov.ie 🌏
URL for documents: www.etenders.gov.ie 🌏
Reference
Additional information
Estimated timing for further notices:
Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
Source: OJS 2018/S 120-274672 (2018-06-22)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 18/025
Short description:
The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a suite of SLA-governed IT Service Management Managed Services (to ITIL standard). Including “Service Management” projects across Ervia.
It is the intention to appoint a Single Service Provider to support the delivery of the following services:
1) End to End Service Management Services for ITIL processes.
2) Service Desk.
3) Onsite Deskside Support.
4) Non-Core Hours Support.
5) Backup and Media Management.
6) Monitoring, coordination and handling of events and alerts.
7) Projects and Additional Services.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Ervia
Postal address: P.O.Box 900, Webworks, Eglinton Street
Postal town: Cork
Contact
Internet address: http://www.ervia.ie 🌏
E-mail: tenders@ervia.ie 📧
Phone: +353 2139206 📞
URL for documents: http://www.etenders.gov.ie 🌏
URL for participation: http://www.etenders.gov.ie 🌏
Reference
Dates
Date dispatched: 2018-06-22 📅
Submission deadline: 2018-07-27 📅
Publication date: 2018-06-26 📅
Identifiers
Notice number: 2018/S 120-274672
OJ-S issue: 120
Additional information
You must submit through the e-tenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all Tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the e-tenders system not later than 12:00hrs local time Friday 27.7.2018.
Show more
Object
Scope of the procurement
Short description:
The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a suite of SLA-governed IT Service Management Managed Services (to ITIL standard). Including “Service Management” projects across Ervia.
Show more
It is the intention to appoint a Single Service Provider to support the delivery of the following services:
1) End to End Service Management Services for ITIL processes.
2) Service Desk.
3) Onsite Deskside Support.
4) Non-Core Hours Support.
5) Backup and Media Management.
6) Monitoring, coordination and handling of events and alerts.
7) Projects and Additional Services.
Description of renewals: 5 year agreement + 2 year + 1 year
Description of options: Extension options +2 +1
Additional information:
You must submit through the e-tenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all Tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the e-tenders system not later than 12:00hrs local time Friday 27.7.2018.
Show more
Main site or place of performance: Cork
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please refer to tender documents available to download from www.etenders.gov.ie only.
Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if the Contracting Entity considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. The Contracting Entity also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as the Contracting Entity considers appropriate.
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Procedure
Envisaged number of candidates: 5
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Irish 🗣️
Tender validity period: 6 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ervia Tenders
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/376 🌏
Documents URL: www.etenders.gov.ie 🌏
URL for participation: www.etenders.gov.ie 🌏
URL for documents: www.etenders.gov.ie 🌏
Reference
Additional information
Estimated timing for further notices:
This contract will be subject to review at the end of year 5 regarding possible extensions.
You must submit through the e-tenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the e-tenders system not later than 12:00hrs local time Friday 27.7.2018.
Show more
Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
Precise information on deadline(s) for review procedures:
Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7 and 10(2)).
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