Single Party Framework for the provision of Service Desk and Deskside Support Services
Ervia
The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a suite of SLA-governed IT Service Management Managed Services (to ITIL standard). Including “Service Management” projects across Ervia.
It is the intention to appoint a Single Service Provider to support the delivery of the following services:
1) End to End Service Management Services for ITIL processes.
2) Service Desk.
3) Onsite Deskside Support.
4) Non-Core Hours Support.
5) Backup and Media Management.
6) Monitoring, coordination and handling of events and alerts.
7) Projects and Additional Services.
The time limit for receipt of tenders was 2018-07-27. The procurement was published on 2018-06-22.
Who?- • Ervia
- • Maintenance and repair of computer equipment › Maintenance and repair of information technology equipment
- • Support services of personal computers › Preventive maintenance services
- • Installation services of computers › Hardware installation services
- • System and support services › Helpdesk and support services
Procurement history
| Date | Document |
|---|---|
| 2018-06-22 | Contract notice |
Contract notice (2018-06-22)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 18/025
Short description:
“The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a suite of...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Ervia
Postal address: P.O.Box 900, Webworks, Eglinton Street
Postal town: Cork
Contact
Internet address: http://www.ervia.ie 🌏
E-mail: tenders@ervia.ie 📧
Phone: +353 2139206 📞
URL for documents: http://www.etenders.gov.ie 🌏
URL for participation: http://www.etenders.gov.ie 🌏
Reference
Dates
Date dispatched: 2018-06-22 📅
Submission deadline: 2018-07-27 📅
Publication date: 2018-06-26 📅
Identifiers
Notice number: 2018/S 120-274672
OJ-S issue: 120
Additional information
“You must submit through the e-tenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and...”
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Source: OJS 2018/S 120-274672 (2018-06-22)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 18/025
Short description:
“The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a suite of...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Ervia
Postal address: P.O.Box 900, Webworks, Eglinton Street
Postal town: Cork
Contact
Internet address: http://www.ervia.ie 🌏
E-mail: tenders@ervia.ie 📧
Phone: +353 2139206 📞
URL for documents: http://www.etenders.gov.ie 🌏
URL for participation: http://www.etenders.gov.ie 🌏
Reference
Dates
Date dispatched: 2018-06-22 📅
Submission deadline: 2018-07-27 📅
Publication date: 2018-06-26 📅
Identifiers
Notice number: 2018/S 120-274672
OJ-S issue: 120
Additional information
“You must submit through the e-tenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and...”
Source: OJS 2018/S 120-274672 (2018-06-22)
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