Ervia ITSM Platform as a Service(PaaS) Solution

Ervia

Ervia has a requirement for an ITSM PaaS software solution that will be used for IT Service Management and the wider Ervia Business Services Divisions. The application should support all ITIL Processes, and should support workflow and process development and customisation which will allow us manage a number of internal processes through system automation. The solution should have BI and Reporting capabilities, user management, data management and the ability to integrate with other applications and IT Solutions.

Deadline

The time limit for receipt of tenders was 2018-06-14. The procurement was published on 2018-05-10.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Accenture Ltd

Who?

• Ervia

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2018-05-10	Contract notice
2019-08-01	Contract award notice

Contract notice (2018-05-10)
Object
Scope of the procurement
Title: Software package and information systems
Reference number: 18/026
Short description:

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Software package and information systems 📦
Additional CPV: Industry specific software package 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Ervia
Postal address: P.O.Box 900, Webworks, Eglinton Street
Postal town: Cork
Contact
Internet address: http://www.ervia.ie 🌏
E-mail: tenders@ervia.ie 📧
Phone: +353 214239065 📞
URL for documents: http://www.etenders.gov.ie 🌏
URL for participation: http://www.etenders.gov.ie 🌏

Reference
Dates
Date dispatched: 2018-05-10 📅
Submission deadline: 2018-06-14 📅
Publication date: 2018-05-15 📅
Identifiers
Notice number: 2018/S 091-207501
OJ-S issue: 91
Additional information

You must submit through the etenders system before the deadline.The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00hrs local time Thursday 14.6.2018.

Object
Scope of the procurement
Duration: 60 months
Additional information:

Place of performance
Main site or place of performance: Cork

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Refer to tender documents.
Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if the Contracting Entity considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. The Contracting Entity also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as the Contracting Entity considers appropriate.

Procedure
Envisaged number of candidates: 5
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Irish 🗣️
Tender validity period: 6 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Tender Admin
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/376 🌏
Documents URL: www.etenders.gov.ie 🌏
URL for participation: www.etenders.gov.ie 🌏
URL for documents: www.etenders.gov.ie 🌏

Complementary information
Review body
Name: The High Court
Postal address: High Court Central Office, Four Courts, Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +35 318886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:

Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7 and 10(2)).

Source: OJS 2018/S 091-207501 (2018-05-10)

Contract award notice (2019-08-01)
Object
Scope of the procurement
Short description:

Ervia has a requirement for an ITSM PaaS software solution that will be used for IT service management and the wider Ervia business services divisions. The application should support all ITIL processes, and should support workflow and process development and customisation which will allow us manage a number of internal processes through system automation. The solution should have BI and reporting capabilities, user management, data management and the ability to integrate with other applications and IT solutions.

Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable
Award criteria
Lowest price

Contracting authority
Identity
Postal address: PO Box 900, Webworks, Eglinton Street

Reference
Dates
Date dispatched: 2019-08-01 📅
Publication date: 2019-08-06 📅
Identifiers
Notice number: 2019/S 150-371272
Refers to notice: 2018/S 091-207501
OJ-S issue: 150
Additional information

You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such no paper copies will be accepted or read. Please submit via the etenders system not later than 12.00 local time 14.6.2018.

Object
Scope of the procurement
Short description:

Ervia has a requirement for an ITSM PaaS software solution that will be used for IT service management and the wider Ervia business services divisions. The application should support all ITIL Processes, and should support workflow and process development and customisation which will allow us manage a number of internal processes through system automation. The solution should have BI and reporting capabilities, user management, data management and the ability to integrate with other applications and IT solutions.

Additional information:

You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such no paper copies will be accepted or read. Please submit via the etenders system not later than 12.00 local time 14.6.2018.

Place of performance
Main site or place of performance: Cork.

Award of contract
Date of contract conclusion: 2019-06-07 📅
Name: Accenture Ltd
Postal town: Dublin 2
Country: Ireland 🇮🇪
Information about tenders
Number of tenders received: 21
Source: OJS 2019/S 150-371272 (2019-08-01)

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Software package and information systems (>20 new procurements)