Procurements: Helpdesk and support services

>20 archived procurements

Helpdesk and support services have been procured by organizations such as National Transport Authority, Sustainable Energy Authority of Ireland, and Health Service Executive (HSE).

Historically, suppliers within this area have been Version 1, PFH Technology Group, Evros Technology Group, IT Alliance Group, Abtran, Capita Customer Solutions Limited, Fujitsu (Ireland) Limited, Janix Limited, Servisource Recruitment, and Accenture Ltd.

IT services: consulting, software development, Internet and support

Software programming and consultancy services

System and support services

Helpdesk and support services ⬅️

Recent procurements of helpdesk and support services in Ireland

2023-10-24 Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY (Department of Children Equality Disability Integration and Youth)
The provision of services for the Processing of Garda vetting applications on behalf of Early Learning and School Age Childcare service providers and DCEDIY View the procurement »

2023-10-11 17830 INFECTIOUS DISEASE OUTBREAK, CASE, INCIDENT MANAGEMENT and SURVEILLANCE SYSTEM (OCIMS) (Health Service Executive HSE)
The HSE is seeking a vendor for the provision of a comprehensive an Infectious Disease Outbreak, Case, Incident Management and Surveillance system solution to support the activities of the Health Protection service. This includes the development/delivery of a solution and ongoing managed service (licencing, hosting, change control etc.). View the procurement »

2023-09-27 Upgrade and development of Voter.ie and implementation as the National Electoral Registration System including... (Dublin City Council)
Dublin City Council is using the Competitive Procedure with Negotiation to establish a Single Party Framework Agreement for the supply of software development, support, maintenance and related services in connection with a new national electoral registration system. The appointed provider will be required to provide all necessary services to upgrade and develop the existing voter.ie electoral registration system into a new national registration system which will have additional business and technical … View the procurement »

2023-09-04 Request for Tenders for the provision of Enterprise Solutions for IT Service Management, and IT Asset Discovery and... (An Garda Síochána_1192)
An Garda Síochána is undertaking this procurement process to identify a suite of solutions to enable the complete IT Service Management of An Garda Síochána’s ICT Service Catalogue as well as the full discovery and management of all Hardware and Software assets and associated licence usage and compliance. An Garda Síochána considers the details of Appendix 1 to be confidential information and have chosen not to include these details in the publicly available RFT documents. In order to access this … View the procurement »

2023-08-29 Provision of Consultancy Support to the CRU’s Customer Care Team (CCT) Dispute Resolution Function (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU’s mission is to protect the public interest in Water, Energy and Energy Safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply • Drive a low … View the procurement »

2023-07-13 PROVISION OF A CONFIGURABLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION, FOR USE AS PART OF 2027 CENSUS FIELD... (Central Statistics Office_285)
The Services comprise: a single integrated system, supported by a managed service provider (MSP), in the form of a dynamic and configurable customer relationship management (CRM) Solution, for use as part of 2027 Census Field Operation. The CRM Solution must meet, at a minimum, the following high-level functional requirements: i) It must allow the FSOs to complete the Census Field Operation in both a real-time online mode and in an offline mode. ii) It must allow the CSO to operate a dedicated Census … View the procurement »

2023-07-06 IT Service Management Solution (Tusla Child and Family Agency)
IT Service Management Solution View the procurement »

2023-06-30 Provision of an Enterprise Class On-Premise Case Management System (CMS) to the Garda Síochána Ombudsman Commission (Garda Síochána Ombudsman Commission)
The Garda Síochána Ombudsman Commission (GSOC) is seeking to procure and implement a new Enterprise Class On- Premise Case Management System (CMS). The procurement and implementation of a new CMS, with a body of suitably designed computer software, will enable GSOC to process complaints and manage resulting case investigations in an efficient and timely manner in line not just with current legislation (“The Garda Síochána Act, 2005”) but also with the General Scheme of the Policing, Security and … View the procurement »

2023-06-29 Provision of a configurable Customer Relationship Management (CRM) Solution, for use as part of 2027 Census Field... (Central Statistics Office_285)
The Services comprise: a single integrated system, supported by a managed service provider (MSP), in the form of a dynamic and configurable customer relationship management (CRM) Solution, for use as part of 2027 Census Field Operation. The CRM Solution must meet, at a minimum, the following high-level functional requirements: i) It must allow the FSOs to complete the Census Field Operation in both a real-time online mode and in an offline mode. ii) It must allow the CSO to operate a dedicated Census … View the procurement »

2023-06-23 Single Party Framework Agreement for the provision of ICT Managed Services to Louth and Meath Education and Training Board (Louth and Meath Education and Training Board 1384)
LMETB wishes to engage a suitably qualified provider of ICT Managed Services to support maintain and develop the core ICT infrastructure of our educational organisation Included but not limited to Server Desktop laptop mobile systems and devices the enhancement and development of our M365 Azure cloud infrastructure ensuring a continued service to all clients providing a fully functional robust modern available infrastructure View the procurement »
Mentioned suppliers: M.J. Flood Technology Ltd.

2023-06-22 ENQEIR842 - Splunk SIEM Support and Licencing Partner (EirGrid plc)
EirGrid has a requirement for a Splunk SIEM Support and Licencing Partner. The partner will be expected to cover all the following but not limited to: Licence renewal services, provide additional licence services, provide Splunk Infrastructure and platform support services, provide application, and add on support services, platform migration support services, provide support for both on premises and cloud deployments of Splunk SIEM, provide annual health check reviews and an ability to provide … View the procurement »

2023-06-12 The provision of a Managed Service for the Provision and Operation of the Automatic Enrolment Retirement Savings Scheme (Department of Social Protection_349)
The Contracting Authority is seeking to procure an outsourced managed service to include the provision, design, build, customisation, testing, implementation, delivery, ongoing support and maintenance of the operation of administration services for the AE Retirement Savings Scheme. View the procurement »

2023-05-24 Provision of Campus and Hybrid Working Technology Managed Service for the Central Bank of Ireland (Central Bank of Ireland)
Contract for the delivery of managed services for campus and hybrid working technology for the Central Bank of Ireland. View the procurement »

2023-05-18 RFT for Provision of Web as a Managed Service for Sustainable Energy Authority of Ireland (Sustainable Energy Authority of Ireland)
Sustainable Energy Authority of Ireland (SEAI) invites tenders to this request for tenders from economic operators for the provision of the following services: Provision of web as a fully managed service, including deploying and maintaining a secure, robust, accessible system with a focus on data driven solutions and an excellent user experience standard. The successful Tenderer will provide the website as a fully managed service to include deploying and maintaining a secure, robust, accessible system … View the procurement »
Mentioned suppliers: Dept Digital Limited

2023-05-17 Provision of Managed Services and Security Operations Services of Oracle Financial Management System (FMS) PQQ (National Shared Services Office)
The National Shared Services Office (NSSO) invites requests to participate to this pre-qualification questionnaire (“PQQ”) from economic operators for the provision of services described in Appendix 1 of this PQQ. This public procurement competition will involve two stages.: Stage 1: PQQ Stage 2: The NSSO will issue a Request for Tenders (“RFT”) to those Candidates who have been successful at Stage 1. View the procurement »

2023-05-11 The Contracting Authority invites responses to this RFT for (1) Provision of IT Service Desk Services (2) Provision... (Shannon Group plc)
The Contracting Authority is seeking two service providers (tenderer or consortium) to provide the services. Each Tenderer can apply for either Lot 1 and Lot 3 or for Lot 2 and Lot 3 but tenderers cannot apply for all 3 Lots. In summary, each Tenderers must apply for 2 Lots, one of which must be Lot 3. View the procurement »

2023-04-17 LOCATION SERVICES (RTLS/RFID) (Children Health Ireland (CHI))
CHI is seeking tenders for the supply, implementation and support of a Location Services Solution. This tender focuses on providing location services infrastructure and functionality for a range of use cases to improve patient and family experience, as well as staff experience, and ultimately to improve healthcare efficiencies and outcomes. View the procurement »

2023-03-10 Hybrid Cloud Infrastructure Solution & Associated Equipment and Services for Louth County Council (Louth County Council)
Hyperconverged Infrastructure Platform and Cloud DR and Backup Solution View the procurement »
Mentioned suppliers: ProCloud Horizon Limited

2023-03-08 LAN/WAN, Cybersecurity and Information Security Managed Service Divided into 2 Lots (Sustainable Energy Authority of Ireland)
The objective of this Request for Tender (RFT) is to appoint one suitably qualified service provider for each Lot: Lot 1 LAN/WAN infrastructure support and ICT Security Services; and Lot 2 Information Governance, Cybersecurity and Risk Management Services. The estimated value of the contract under each Lot is: Lot 1: €750,000 and Lot 2: €2,250,000 Totalling €3,000,000 over the term of the contracts. The term of the contracts will be five years maximum. The contract is offered on an initial two year basis … View the procurement »
Mentioned suppliers: Deloitte Ireland LLP Ward Solutions Limited

2023-02-27 Supply, Implementation and Support of a Medical Device Integration Platform (MDIP) Solution (Children Health Ireland (CHI))
The purpose of this tender is to assist CHI in seeking tenders for the supply, implementation and support of a Medical Equipment Integration Platform in addition to a Medical Equipment Alarm Management System and Alert & Notification Management System to support its future integrations of medical equipment. Please note this tender process will be divided into three (3) lots, see below. It is CHI’s intention to award a contract(s) by way of the following Lots: Lot A Medical Equipment Integration … View the procurement »
Mentioned suppliers: Ascom UK Ltd Norso Medical Ltd

2022-12-06 ICT Hosting & Related Services (Tourism Ireland CLG)
Tourism Ireland requires a Service provider to provide ICT Hosting Services and related services. Key requirements of this service include: Secure Hosting of Websites and systems; Managed Services related to this Hosting; Professional Services related to this Hosting. The Contract Period will be for 2 years subject to budget and annual performance review, and other factors. Tourism Ireland may, at its discretion, extend the contract annually, if required. PLEASE REFER TO THE RFT DOCUMENTATION AVAILABLE … View the procurement »
Mentioned suppliers: Bt Ireland

2022-12-01 ICT Managed Services, Support and Projects (Mayo, Sligo and Leitrim ETB)
MSLETB is seeking a Provider to provide full ICT managed services and support including but not limited to remote and onsite support, services, maintenance, software & hardware management and implementation, support and high-level consultancy. View the procurement »
Mentioned suppliers: eir evo

2022-10-14 The provision of ICT Helpdesk Services and supporting services to the Citizens Information Board (Citizens Information Board)
The provision of ICT Helpdesk Services and supporting services, including onsite deskside services to the Citizens Information Board HQ Office and professional services. View the procurement »
Mentioned suppliers: PFH Technology Group

2022-10-05 Provision of an IT Service Management (ITSM) Service Desk Solution (Department of Public Expenditure and Reform)
This public procurement competition relates to the provision and implementation of a IT Service Management (ITSM) based Service Desk Solution for the Office of the Government Chief Information Officer (OGCIO). The Office of the Government Chief Information Officer (OGCIO) is a division of the Department of Public Expenditure and Reform. View the procurement »
Mentioned suppliers: Softcat Ltd

2022-09-12 Upgrade and ongoing support services for Oracle E-Business Suite (EBS) Application, Operating System, Database and... (Department of Housing, Local Government and Heritage)
Request for tender for the provision of Upgrade and ongoing support services for Oracle E-Business Suite (EBS) Application, Operating System, Database and associated technology to the Department of Housing, Local Government and Heritage View the procurement »
Mentioned suppliers: Version 1

2022-09-08 External IT Support (University College Dublin ( UCD ))
University College Dublin (UCD) wishes to establish a single party framework agreement with a competent service provider for the provision of External IT Support Services. Full details available in the tender document attached and available to download from www.etenders.gov.ie View the procurement »

2022-08-22 Provision of an IT Service Management (ITSM) tool (Office of the Revenue Commissioners)
This public procurement competition relates to the provision and implementation of a based IT Service Management tool. The Office of the Revenue Commissioners is the Irish Tax administration. View the procurement »
Mentioned suppliers: Alemba Ltd.

2022-08-17 Dynamics 365 Support Services (Environmental Protection Agency)
RFT for the supply of contract services for the support of Dynamics 365 applications and the Dynamics 365 environment. View the procurement »
Mentioned suppliers: PnP Solutions

2022-07-18 21/044 - Single Supplier Framework for the provision of IT Support, Maintenance and Development Services to Irish Water (Irish Water)
21/044 - Single Supplier Framework for the provision of IT Support, Maintenance and Development Services to Irish Water View the procurement »
Mentioned suppliers: IBM Ireland Limited

2022-07-08 Provision of Support and Maintenance for the Rural Transport Programme Integrated Transport Management System (ITMS) (National Transport Authority)
provide technical support and expertise to the Authority to maintain and develop ICT elements of the Authority’s ITMS. The Authority will require a range of support services, some of which will be ongoing and others which will be required as needs arise. The Contract will involve providing operational support and development services for ITMS and any supplementary or replacement business system that the Authority may implement in the future. The operation of a robust, reliable ITMS suitable for managing … View the procurement »
Mentioned suppliers: Open Sky Data Systems

2022-07-05 22/004 - Enterprise Application Management Framework (Gas Networks Ireland)
Gas Networks Ireland (GNI) intends to procure IT Applications Maintenance, Support and Development Services for its enterprise applications. GNI has a broad estate of applications, which are critical to the day-to-day operation of our business. GNI require a service provider to support, maintain and deliver change to our application estate and such services will be aligned IT industry best practice with a strong quality assurance focus. Please note that the composition of GNI’s application estate will … View the procurement »

2022-06-16 For the supply, implementation and support of a System Integration Engine (Children Health Ireland (CHI))
Children's Health Ireland (CHI) is the Contracting Authority. CHI is seeking tenders for the supply, implementation and support of an Integration Engine to support the efficient and secure integration of its broad range of clinical, operational and corporate systems. • In 2024 CHI expects to open a born-digital hospital coupled with the go-live of a leading Electronic Healthcare Record (EHR) that will support automated workflows and record-taking and will integrate with numerous other clinical systems as … View the procurement »

2022-05-27 SINGLE PARTY FRAMEWORK FOR THE PROVISON OF NETWORK SECURITY SERVICES TO HORSE RACING IRELAND AND SUBSIDIARIES (Horse Racing Ireland (HRI))
Horse Racing Ireland’s (HRI) IT Infrastructure spans several sites and is supported by three HRI permanent staff members. The main HQ is located in Ballymany, The Curragh, Co. Kildare. The majority of the users and IT infrastructure are located at this location. HRI’s remote sites include six racecourses and one golf course, located in Leopardstown (racecourse and golf course), Fairyhouse, Navan, Tipperary, Curragh and Cork. HRI also have a Disaster Recovery site in West Dublin and have IT infrastructure … View the procurement »
Mentioned suppliers: Integrity360

2022-05-19 Microsoft 365 implementation and migration (Children Health Ireland (CHI))
The purpose of this Tender is to invite Microsoft Certified partners to tender for migration of services from the current on premise Microsoft Exchange ecosystems in Temple Street, Our Lady’s Hospital Crumlin, HSE hosted (nchg.ie), Tallaght and Connolly to the Microsoft 365 cloud. CHI in conjunction with Microsoft and third party M365 subject matter experts have developed a roadmap and implementation design. A detailed review of the existing on-premise environments was carried out to ensure there were no … View the procurement »
Mentioned suppliers: Telefonica Technology Ireland Ltd.

2022-05-16 Supply and installation of Hyper Converged Infrastructure solution at the Roscommon County Council Datacentre in... (Roscommon County Council)
Supply and installation of Hyper Converged Infrastructure solution at the Roscommon County Council Datacentre in Aras on Chontae, Roscommon. The solution must include all relevant hardware and software to enable an active/active or active/passive deployment and meet the solution requirements detailed in the RFT documents. The Contracting Authority also requires an efficient and cost-effective Cloud based solution for data backup and disaster recovery, including backups and disaster recovery for physical … View the procurement »
Mentioned suppliers: ProCloud

2022-05-04 Managed ICT Security Services (HEAnet CLG)
Contracting Authority, HEAnet CLG wishes to establish a DPS for the provision of ICT Managed Security Services for use by HEAnet, its subsidiaries, member institutions and customers (including schools). There are 8 Lots. Tenderers may respond to one or more Lots. Each Lot will offer: • Security Information and Event Management (SIEM) Software • Managed Security Operation Centre Services (SOC- as- a - Service) • Optional Advanced Security Managed Services • Optional Dedicated Support View the procurement »
Mentioned suppliers: Fox IT B.V. Integrity360 S2 Grupo Softcat plc

2022-05-03 Intellectual Property Office of Ireland eServices - support, maintenance and future development opportunities (Intellectual Property Office of Ireland)
Support, maintenance and future developments for existing online services, built on open source technologies, for the Intellectual Property Office of Ireland View the procurement »

2022-04-11 Provision, Implementation, Maintenance and Support of a Financial Management Solution (April 2022) (National Transport Authority)
The NTA intends to appoint a Service Provider for the full scope of the provision, implementation, maintenance and support of a financial management solution. View the procurement »

2022-04-08 RTÉ IT Helpdesk and Managed Support Services (Raidio Teilifis Eireann ( RTÉ ))
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows: Provide an offsite Service Desk function which will include: • Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender. • Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group. • Work with RTÉ resolver teams to proactively drive the volume of tickets lower and … View the procurement »
Mentioned suppliers: Atos IT Solutions and Services Limited

2022-03-23 Provision of SharePoint Development and Support Services (National Transport Authority)
The National Transport Authority seeks the services of a suitable qualified supplier of SharePoint services to implement many of the diverse aspects of SharePoint 2013. The following categories of services shall be required under the proposed contract: • Service Category 1: Transition from incumbent Service Provider to the successful tenderer • Service Category 2: SharePoint Systems Maintenance and Support including IT Security & Compliance • Service Category 3: SharePoint System Design, Development and Approach View the procurement »
Mentioned suppliers: Codec DSS

2022-02-28 ICT Support & Infrastructure Services (Tourism Ireland CLG)
Tourism Ireland is seeking a service provider for 3 years, commencing in July 2022, with the option to extend for a further 2 years, to assist the ICT department in providing onsite IT support to its Dublin office and support across all Tourism Ireland offices and infrastructure and remote workers, in addition to technical Project Manager duties. PLEASE REFER TO THE DOCUMENTATION ATTACHED FOR DOWNLOADING FOR FURTHER DETAILS ON THE SPECIFIC REQUIREMENTS View the procurement »
Mentioned suppliers: Radius Solutions

2022-02-21 Services for the registration of bovine births, issuing of bovine passports and processing of notifications in... (The Minister for Agriculture, Food and the Marine)
A managed service function which will consist of the registration of newly-born bovine animals, the printing and issue of bovine passports for these animals, and the recording of bovine movements and on-farm bovine deaths. View the procurement »
Mentioned suppliers: Capita Customer Solutions Limited

2022-02-18 Hyperconverged Infrastructure Platform and Cloud DR and Backup Solution (Offaly County Council)
Hyperconverged Infrastructure Platform and Cloud DR and Backup Solution View the procurement »
Mentioned suppliers: ProCloud

2022-02-04 Provision of Microsoft Dynamics Migration, Support and Maintenance Services (National Transport Authority)
The National Transport Authority seeks an experienced Microsoft Dynamics partner who can provide technical support and expertise to design, develop and support the National Transport Authority’s Customer Relationship Management system – Microsoft Dynamics. At present, the National Transport Authority uses both Microsoft Dynamics CRM 2015 on premise version and Microsoft Dynamics 365 online. The following categories of services shall be required under the proposed contract: • Service Category 1: … View the procurement »

2022-01-28 ICT Managed Service Provider (Irish Aviation Authority (IAA/CAR))
The newly forming Irish Aviation Authority (IAA) which comprises of the current IAA Safety Regulation Division and the Commission for Aviation Regulation - CAR, are seeking tenders from suitably qualified service providers for the provision of a comprehensive outsourced ICT Managed Service. It is expected that a contract will be awarded in May 2022 for commencement in July 2022. View the procurement »

2022-01-17 Provision of ICT Managed Services 2022-2026 (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator. CRU wishes to appoint a single Managed Service Provider (MSP) under this Services Framework Agreement to deliver all ICT Managed Services including ICT Service Desk, Managed Security Operation Centre Services (SOC-As-A-Service Solution), Optional Dedicated Support Resource(s) and Ad-hoc Professional Service Resources to support the CRU with daily ICT operations and various ICT Projects. The Service … View the procurement »
Mentioned suppliers: Qualcom Systems Ltd

2021-11-24 Provision of Managed ICT Services to The Arts Council (Arts Council)
ICT Managed Services including support and maintenance, additional ICT Support and ICT Projects for The Arts Council. 1.3 This public procurement competition ("Competition") is divided into two (2) lots (each a “Lot”) as described below. Each Lot will result in a separate contract (each a "Services Contract"). Lot 1- ICT Managed Service - management and support of the Contracting Authority’s cloud CRM system and development as described in Section 2.1 of Appendix 1 ("Lot 1 Services"). Lot 2 - ICT Managed … View the procurement »
Mentioned suppliers: Ergoservices Limited Ergoservices Ltd Qualcom Systems Ltd ("Qualcom")

2021-11-09 Provision, Implementation, Maintenance and Support of a Financial Management Solution (National Transport Authority)
The NTA intends to appoint a Service Provider for the full scope of the provision, implementation, maintenance and support of a financial management solution. View the procurement »

2021-10-28 Technical support for international student tests (Educational Research Centre)
The tender relates to technical support for the set-up and operation of student tests on comparative tests like TIMMS, PIRLS, PISA etc. over the 2022-26 period. View the procurement »
Mentioned suppliers: ICT Services

2021-10-22 IT Service Desk (Central Bank of Ireland)
The Central Bank is seeking the provision of an IT service desk based at the Central Bank’s premises (subject to Covid-19 and related public health guidance), utilising the Central Bank’s service management toolsets. As part of overall IT services to the business, the Central Bank provides the IT Service Desk and a walk-up IT support area. These two functions perform both incident management and request fulfilment as the first line of support to the business. The successful Tenderer will be required to … View the procurement »
Mentioned suppliers: IT Alliance Group