ICT Support & Infrastructure Services

Short description

Tourism Ireland is seeking a service provider for 3 years, commencing in July 2022, with the option to extend for a further 2 years, to assist the ICT department in providing onsite IT support to its Dublin office and support across all Tourism Ireland offices and infrastructure and remote workers, in addition to technical Project Manager duties.

PLEASE REFER TO THE DOCUMENTATION ATTACHED FOR DOWNLOADING FOR FURTHER DETAILS ON THE SPECIFIC REQUIREMENTS

Additional information

Suppliers must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications and to respond electronically to the competition. All information relating to attachments, including clarifications and changes, will be published on www.etenders.gov.ie only. Tourism Ireland will not accept responsibility for information relayed (or not relayed) via third parties;

Should you experience difficulty when registering or uploading documents please contact the eTenders Support Desk for technical assistance. Email etenders@eu-supply.com or telephone: 353 (0) 212439277 (9.00-17.30

GMT).

All queries regarding this tender requirement or process must be submitted through www.etenders.gov.ie as a specific question. Responses will be circulated to those tenderers that have registered an interest in this notice

on www.etenders.gov.ie The details of the person making the query will not be disclosed when circulating the response.

The contracting authority reminds suppliers that application to this competition and completion of tenders should in no way impede the need to comply with government advice/directives for isolation or any other requirements or containment measures in place to fight the spread of Covid-19.

This is the 1st stage in a 2-stage restricted tender procedure. Suitably qualified bidders are hereby invited to submit a request to participate.

The successful tenderer will be required to be present in Tourism Ireland's Dublin office.

The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers; whether a final contract is awarded.

Please note that the estimated value detailed in this notice relates to the cost estimated over a 5-year term.

Annual renewal will be subject to satisfactory contractor performance.

Contract award will be subject to the approval of the Board of Tourism Ireland.

It will be a condition of award that the successful tenderer is and remains tax compliant.

At its absolute discretion, the contracting authority may elect to terminate this procurement process, or any contract awarded at any time.

Please note in relation to all documents, that where reference is made to a standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.

Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.

At Section II.2.9) we have indicated that 5 applicants will be invited to tender, please note that the contracting authority reserves the right to invite at least 5 subject to that number qualifying.

Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North/South Implementation Bodies and Tourism Ireland.

To the extent that any personal data is processed in connection with the provision of the Services or otherwise, the provisions set out in Tourism Ireland’s ICT and GDPR guidelines shall apply to such processing.

Award of this contract will be subject to selected candidate being qualified for the purposes of the Fair Employment and Treatment (Northern Ireland) Order 1998, if based in Northern Ireland.

The contract will be subject to Irish law.

Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process.