ICT Support & Infrastructure Services

Tourism Ireland CLG

Tourism Ireland is seeking a service provider for 3 years, commencing in July 2022, with the option to extend for a further 2 years, to assist the ICT department in providing onsite IT support to its Dublin office and support across all Tourism Ireland offices and infrastructure and remote workers, in addition to technical Project Manager duties.
PLEASE REFER TO THE DOCUMENTATION ATTACHED FOR DOWNLOADING FOR FURTHER DETAILS ON THE SPECIFIC REQUIREMENTS

Deadline
The time limit for receipt of tenders was 2022-04-04. The procurement was published on 2022-02-28.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2022-02-28 Contract notice
2022-07-21 Contract award notice
Contract notice (2022-02-28)
Contracting authority
Name and addresses
Name: Tourism Ireland CLG
National registration number: N/a
Postal address: 4th Floor - Bishop's Square, Redmond's Hill
Postal town: Dublin
Postal code: D02 TD99
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Procurement Team
E-mail: hhughes@tourismireland.com ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: http://www.ireland.com ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1197 ๐ŸŒ
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=208109&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=208109&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title: ICT Support & Infrastructure Services ICTSUP2022
Products/services: Technical computer support services ๐Ÿ“ฆ
Short description:
โ€œTourism Ireland is seeking a service provider for 3 years, commencing in July 2022, with the option to extend for a further 2 years, to assist the ICT...โ€    Show more
Estimated value excluding VAT: EUR 820 000 ๐Ÿ’ฐ

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Additional products/services: Helpdesk and support services ๐Ÿ“ฆ
Additional products/services: Computer support and consultancy services ๐Ÿ“ฆ
Additional products/services: Computer support services ๐Ÿ“ฆ
Place of performance: ร‰ire/Ireland ๐Ÿ™๏ธ
Main site or place of performance: Based in the Dublin office to service Tourism Ireland global network of offices
Description of the procurement:
โ€œTourism Ireland is seeking a service provider for 3 years, commencing in July 2022, with the option to extend for a further 2 years, to assist the ICT...โ€    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 820 000 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal โœ…
Description
Description of renewals:
โ€œInitial 3-year term [subject to satisfactory contractor performance and budget] with the option to renew annually for 2 further years up to a maximum...โ€    Show more
Information about the limits on the number of candidates to be invited
Envisaged minimum number: 5
Objective criteria for choosing the limited number of candidates:
โ€œPre-qualification and suitability criteria as detailed in the documentation attached for downloading. The minimum number of candidates shortlisted will be...โ€    Show more

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions: Please refer to the documentation attached for downloading for further details.
Economic and financial standing
List and brief description of selection criteria: Please refer to the documentation attached for downloading for further details.
Conditions for participation
Please refer to the documentation attached for downloading for further details.
Technical and professional ability
List and brief description of selection criteria: Please refer to the documentation attached for downloading for further details.
Conditions related to the contract
Contract performance conditions: Please refer to the documentation attached for downloading for further details.
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Procedure
Type of procedure
Restricted procedure
Administrative information
Previous publication concerning this procedure: 2021/S 251-667057
Time limit for receipt of tenders or requests to participate: 2022-04-04 12:00 ๐Ÿ“…
Estimated date of dispatch of invitations to tender or to participate to selected candidates: 2022-04-20 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12

Complementary information
Additional information

โ€œSuppliers must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications and to...โ€    Show more
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2022/S 045-116039 (2022-02-28)
Contract award notice (2022-07-21)
Object
Scope of the procurement
Short description:
โ€œTHIS TENDER COMPETITION IS COMPLETED AND IS CLOSED TO APPLICATIONS. A CONTRACT HAS BEEN AWARDED TO THE HIGHEST SCORING BIDDER. Tourism Ireland is seeking a...โ€    Show more
Total value of the procurement (excluding VAT): EUR 820 000 ๐Ÿ’ฐ
Description
Description of the procurement:
โ€œTourism Ireland is seeking a service provider for 3 years, commencing in July 2022, with the option to extend for a further 2 years, to assist the ICT...โ€    Show more
Award criteria
Quality criterion (name): Technical competence, technical fit, and management
Quality criterion (weighting): 30%
Quality criterion (name): Supplier & contract management & procurement assistance/advisory
Quality criterion (weighting): 10%
Quality criterion (name): Project & implementations
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 50%

Procedure
Administrative information
Previous publication concerning this procedure: 2022/S 045-116039

Award of contract

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Contract Number: 1
Title: ICT Support & Infrastructure Services
Date of conclusion of the contract: 2022-07-04 ๐Ÿ“…
Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 2
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: Radius Solutions
National registration number: IE6420917C
Postal address: 2a Carndonagh Drive
Postal town: Dublin 13
Postal code: Donaghmede
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
The contractor is an SME โœ…
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 820 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 820 000 ๐Ÿ’ฐ

Complementary information
Additional information

โ€œTHIS TENDER COMPETITION IS CLOSED AND A CONTRACT HAS BEEN AWARDED TO THE HIGHEST SCORING BIDDER Please note that the estimated value detailed in this notice...โ€    Show more
Source: OJS 2022/S 142-407155 (2022-07-21)