Provision of an Enterprise Class On-Premise Case Management System (CMS) to the Garda Síochána Ombudsman Commission

Garda Síochána Ombudsman Commission

The Garda Síochána Ombudsman Commission (GSOC) is seeking to procure and implement a new Enterprise Class On- Premise Case Management System (CMS). The procurement and implementation of a new CMS, with a body of suitably designed computer software, will enable GSOC to process complaints and manage resulting case investigations in an efficient and timely manner in line not just with current legislation (“The Garda Síochána Act, 2005”) but also with the General Scheme of the Policing, Security and Community Safety Bill (PSCS) which, when implemented, will establish a restructured GSOC with significantly enhanced functions, powers and independence. The procurement will also facilitate the strategical purpose of GSOC’s wider objectives and headline actions under the Civil Service Renewal Strategy which supports the development of an agile, innovative and professional service. The development of a new CMS will assist GSOC in harnessing digital technology and innovation to deliver a more efficient, effective and streamlined service to stakeholders and to capture and use information required for evidence-based decision-making. GSOC intends to use a Restricted Procedure in procuring its new Case Management System. The Restricted Procedure is a two-stage procedure, a pre-qualification stage open to all interested parties who wish to submit an expression of interest, and an award stage where candidates shortlisted at the pre-qualification stage are invited to submit tenders and are assessed against Award Criteria set out in the Request for Tender (RFT).

Deadline

The time limit for receipt of tenders was 2023-07-28. The procurement was published on 2023-06-30.

Who? What? Where?
Procurement history
Date Document
2023-06-30 Contract notice
2023-07-26 Additional information
Contract notice (2023-06-30)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Short description:
“The Garda Síochána Ombudsman Commission (GSOC) is seeking to procure and implement a new Enterprise Class On- Premise Case Management System (CMS). The...”    Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Computer configurations 📦
Place of performance
NUTS region: Ireland 🏙️

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Garda Síochána Ombudsman Commission
Postal address: 150 Upper Abbey Street
Postal code: D01FT73
Postal town: Dublin 1
Contact
Internet address: https://www.gardaombudsman.ie 🌏
E-mail: amanda.mcloughlin@gsoc.ie 📧
Phone: +353 877117919 📞
URL for documents: https://www.etenders.gov.ie 🌏
URL for participation: https://www.etenders.gov.ie 🌏

Reference
Dates
Date dispatched: 2023-06-30 📅
Submission deadline: 2023-07-28 📅
Publication date: 2023-07-05 📅
Identifiers
Notice number: 2023/S 127-404455
OJ-S issue: 127

Object
Scope of the procurement
Estimated total value: 3 600 000 EUR 💰
Estimated value excluding VAT: 3 600 000 EUR 💰
Duration: 48 months
Description of renewals:
“The Contracting Authority reserves the right to extend the Term for a period or periods of up to twelve (12) months with a maximum of two (2) such...”    Show more
Place of performance
Main site or place of performance:
“IE0”

Legal, economic, financial and technical information
Conditions for participation
Economic and financial standing:
“As set out in the Procurement documentation”
Technical and professional ability:
“As set out in the Procurement documentation”

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months

Contracting authority
Contact
Contact point: Amanda McLoughlin
Address of the buyer profile: https://www.gardaombudsman.ie 🌏
Documents URL: https://www.etenders.gov.ie 🌏

Complementary information
Review body
Name: Garda Siochana Ombudsman Commission
Postal address: 150 Upper Abbey Street
Postal town: Dublin 1
Postal code: D01FT73
Country: Ireland 🇮🇪
Phone: +353 877117919 📞
E-mail: amanda.mcloughlin@gsoc.ie 📧
Source: OJS 2023/S 127-404455 (2023-06-30)
Additional information (2023-07-26)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: IT software development services 📦

Reference
Dates
Date dispatched: 2023-07-26 📅
Submission deadline: 2023-08-04 📅
Publication date: 2023-07-31 📅
Identifiers
Notice number: 2023/S 145-464793
Refers to notice: 2023/S 127-404455
OJ-S issue: 145
Source: OJS 2023/S 145-464793 (2023-07-26)
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