Provision of ICT Managed Services 2022-2026
Commission for Regulation of Utilities
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator.
CRU wishes to appoint a single Managed Service Provider (MSP) under this Services Framework Agreement to deliver all ICT Managed Services including ICT Service Desk, Managed Security Operation Centre Services (SOC-As-A-Service Solution), Optional Dedicated Support Resource(s) and Ad-hoc Professional Service Resources to support the CRU with daily ICT operations and various ICT Projects. The Service Provider must provide all technical support and expertise to manage the CRU’s ICT requirements including infrastructure, systems, applications and services across Level’s 1, 2 and 3. The framework agreement will be for an initial 2 Year Period, with the option to extend by 2 additional 12 Month Periods, up to a maximum of 4 years in total.
The time limit for receipt of tenders was 2022-02-14. The procurement was published on 2022-01-17.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Software programming and consultancy services › Systems and technical consultancy services
- • System and support services › Disaster recovery services
- • System and support services › Helpdesk and support services
- • IT services: consulting, software development, Internet and support › Computer support and consultancy services
| Date | Document |
|---|---|
| 2022-01-17 | Contract notice |
| 2022-05-17 | Contract award notice |
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 011-03-474
Short description:
“The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator. CRU wishes to appoint a single Managed Service...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Systems and technical consultancy services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Commission for Regulation of Utilities
Postal address: The Grain House, The Exchange, Belgard Square North
Postal code: Dublin 24 D24 PXW0
Postal town: Tallaght
Contact
Internet address: http://www.cru.ie 🌏
E-mail: kholohan@cru.ie 📧
Phone: +353 14000800 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=205429&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=205429&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-01-17 📅
Submission deadline: 2022-02-14 📅
Publication date: 2022-01-21 📅
Identifiers
Notice number: 2022/S 015-034295
OJ-S issue: 15
Additional information
“Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on...”
Source: OJS 2022/S 015-034295 (2022-01-17)
Object
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2022-05-17 📅
Publication date: 2022-05-20 📅
Identifiers
Notice number: 2022/S 098-271516
Refers to notice: 2022/S 015-034295
OJ-S issue: 98
Source: OJS 2022/S 098-271516 (2022-05-17)