Provision of ICT Managed Services 2022-2026
Commission for Regulation of Utilities
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator.
CRU wishes to appoint a single Managed Service Provider (MSP) under this Services Framework Agreement to deliver all ICT Managed Services including ICT Service Desk, Managed Security Operation Centre Services (SOC-As-A-Service Solution), Optional Dedicated Support Resource(s) and Ad-hoc Professional Service Resources to support the CRU with daily ICT operations and various ICT Projects. The Service Provider must provide all technical support and expertise to manage the CRU’s ICT requirements including infrastructure, systems, applications and services across Level’s 1, 2 and 3. The framework agreement will be for an initial 2 Year Period, with the option to extend by 2 additional 12 Month Periods, up to a maximum of 4 years in total.
The time limit for receipt of tenders was 2022-02-14. The procurement was published on 2022-01-17.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • IT services: consulting, software development, Internet and support › Computer support and consultancy services
- • Software programming and consultancy services › Systems and technical consultancy services
- • System and support services › Disaster recovery services
- • System and support services › Helpdesk and support services
Procurement history
| Date | Document |
|---|---|
| 2022-01-17 | Contract notice |
| 2022-05-17 | Contract award notice |
Contract notice (2022-01-17)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 011-03-474
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Systems and technical consultancy services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Commission for Regulation of Utilities
Postal address: The Grain House, The Exchange, Belgard Square North
Postal code: Dublin 24 D24 PXW0
Postal town: Tallaght
Contact
Internet address: http://www.cru.ie 🌏
E-mail: kholohan@cru.ie 📧
Phone: +353 14000800 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=205429&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=205429&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-01-17 📅
Submission deadline: 2022-02-14 📅
Publication date: 2022-01-21 📅
Identifiers
Notice number: 2022/S 015-034295
OJ-S issue: 15
Additional information
Object
Scope of the procurement
Short description:
Estimated total value: 800 000 EUR 💰
Short description:
Estimated value excluding VAT: 800 000 EUR 💰
Duration: 24 months
Additional information:
Main site or place of performance: Dublin
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2022-02-14 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Katarina Holohan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1232 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=205429&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court
Postal address: Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Source: OJS 2022/S 015-034295 (2022-01-17)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 011-03-474
Short description:
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator.
CRU wishes to appoint a single Managed Service Provider (MSP) under this Services Framework Agreement to deliver all ICT Managed Services including ICT Service Desk, Managed Security Operation Centre Services (SOC-As-A-Service Solution), Optional Dedicated Support Resource(s) and Ad-hoc Professional Service Resources to support the CRU with daily ICT operations and various ICT Projects. The Service Provider must provide all technical support and expertise to manage the CRU’s ICT requirements including infrastructure, systems, applications and services across Level’s 1, 2 and 3. The framework agreement will be for an initial 2 Year Period, with the option to extend by 2 additional 12 Month Periods, up to a maximum of 4 years in total.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Systems and technical consultancy services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Commission for Regulation of Utilities
Postal address: The Grain House, The Exchange, Belgard Square North
Postal code: Dublin 24 D24 PXW0
Postal town: Tallaght
Contact
Internet address: http://www.cru.ie 🌏
E-mail: kholohan@cru.ie 📧
Phone: +353 14000800 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=205429&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=205429&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-01-17 📅
Submission deadline: 2022-02-14 📅
Publication date: 2022-01-21 📅
Identifiers
Notice number: 2022/S 015-034295
OJ-S issue: 15
Additional information
Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on www.etenders.gov.ie using RFT ID 205947.
Object
Scope of the procurement
Short description:
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator.
CRU wishes to appoint a single Managed Service Provider (MSP) under this Services Framework Agreement to deliver all ICT Managed Services including ICT Service Desk, Managed Security Operation Centre Services (SOC-As-A-Service Solution), Optional Dedicated Support Resource(s) and Ad-hoc Professional Service Resources to support the CRU with daily ICT operations and various ICT Projects. The Service Provider must provide all technical support and expertise to manage the CRU’s ICT requirements including infrastructure, systems, applications and services across Level’s 1, 2 and 3. The framework agreement will be for an initial 2 Year Period, with the option to extend by 2 additional 12 Month Periods, up to a maximum of 4 years in total.
Show more
Short description:
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator. The CRU was originally established as the Commission for Energy Regulation (“CER”) in 1999. The CRU’s mission is to protect the public interest in Water, Energy and Energy Safety. The work of the CRU impacts every Irish home and business. The sectors we regulate underpin Irish economic competitiveness, investment and growth, while also contribute to our international obligations to address climate change.
Show more
Duration: 24 months
Additional information:
Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on www.etenders.gov.ie using RFT ID 205947.
Place of performance
Main site or place of performance: Dublin
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on www.etenders.gov.ie using RFT ID 205947.
Economic and financial standing:
Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on www.etenders.gov.ie using RFT ID 205947.
Technical and professional ability:
Please consult the associated documentation which contains full instructions regarding this submission of tenders and is available to download on www.etenders.gov.ie using RFT ID 205947.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender opening date: 2022-02-14 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Katarina Holohan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1232 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=205429&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court
Postal address: Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Source: OJS 2022/S 015-034295 (2022-01-17)
Contract award notice (2022-05-17)
Object
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2022-05-17 📅
Publication date: 2022-05-20 📅
Identifiers
Notice number: 2022/S 098-271516
Refers to notice: 2022/S 015-034295
OJ-S issue: 98
Object
Scope of the procurement
Description of options:
Procedure
Award criteria
Quality criterion (name): Quality of Approach to Service Delivery Methodology
Quality criterion (weighting): 40%
Quality criterion (name): Technical Merit
Quality criterion (weighting): 30%
Price (weighting): 30%
Award of contract
Date of contract conclusion: 2022-04-04 📅
Name: Qualcom Systems Ltd
Postal address: 3-4 Kevin Street Lower
Postal town: Dublin
Postal code: 8
Country: Ireland 🇮🇪
Phone: +353 14750202 📞
Internet address: www.qualcom.ie 🌏
Information about tenders
Number of tenders received: 4
Source: OJS 2022/S 098-271516 (2022-05-17)
Object
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2022-05-17 📅
Publication date: 2022-05-20 📅
Identifiers
Notice number: 2022/S 098-271516
Refers to notice: 2022/S 015-034295
OJ-S issue: 98
Object
Scope of the procurement
Description of options:
The contract will be awarded for a term of twenty-four (24) months with the option to extend for a further twelve (12) month period(s) with a maximum of two (2) such extensions.
Procedure
Award criteria
Quality criterion (name): Quality of Approach to Service Delivery Methodology
Quality criterion (weighting): 40%
Quality criterion (name): Technical Merit
Quality criterion (weighting): 30%
Price (weighting): 30%
Award of contract
Date of contract conclusion: 2022-04-04 📅
Name: Qualcom Systems Ltd
Postal address: 3-4 Kevin Street Lower
Postal town: Dublin
Postal code: 8
Country: Ireland 🇮🇪
Phone: +353 14750202 📞
Internet address: www.qualcom.ie 🌏
Information about tenders
Number of tenders received: 4
Source: OJS 2022/S 098-271516 (2022-05-17)
New procurements in related categories 🆕