Procurements: System and support services (page 4)
2020-10-22Commercial Vehicle Information System: Enhancement and Maintenance/Support Provision (Road Safety Authority (RSA))
The Road Safety Authority (RSA) wishes to invite suitably qualified and experienced companies who are interested in being appointed to provide the services for the commercial vehicle information system: enhancement and maintenance/support provision.
The contract would be for a period of 6 years and, at the discretion of the RSA, two contract period extensions each up to 1 year.
The competition will follow a restricted procedure consisting of two stages. A pre-qualification stage open to all interested …
View the procurement » Mentioned suppliers:Fujitsu (Ireland) Limited
2020-10-15Provision of a Case Management System (National Council for Special Education)
Provision of a case management system for NCSE
The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an online case management system that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a …
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2020-10-15Information Technology Service Management Toolset (HEAnet CLG)
The services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
View the procurement » Mentioned suppliers:Axios SystemsClient SolutionsiService SolutionsIvantiUnifiiXcession Ltd
2020-10-06Development, Maintenance, Support and Improvement Services for the SOLAS Moodle Infrastructure (SOLAS)
SOLAS has put in place a federated Moodle infrastructure to meet the VLE (virtual learning environment) needs of the Further Education and Training (FET) sector in Ireland. SOLAS requires services to:
1) monitor, maintain and update the federated Moodle infrastructure, while ensuring continual improvement in performance and usability;
2) design and implement seamless integration solutions to SOLAS and FET systems and maintain existing web services integrations between these systems;
3) provide …
View the procurement » Mentioned suppliers:Enovation Solutions
2020-09-04Next Generation Ticketing (National Transport Authority)
The authority intends to procure a nationwide multi-modal Account Based Ticketing (ABT) system supporting both public and private operated transport services, with the eventual aim of enabling the provision of Mobility as a Service 'MaaS' type offerings. The solution is expected to include the delivery of a fully functioning and fit for purpose ABT back office system including all necessary equipment, hosting, software, services and supporting systems. The solution is also expected to include the supply, …
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2020-09-04Provision of an ICT Helpdesk Service (Department of Health)
An efficient and professional ICT Helpdesk is required to provide quality, onsite and remote resources to support, maintain and enhance ICT services and to support staff across the Department and its supported agencies.
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2020-08-06Framework Agreement for the Provision of Additional Ericom Connect Solution Licences and Support (Letterkenny Institute of Technology)
LYIT is seeking tenders for the admittance to a single supplier framework agreement for the supply of additional software licences for its Ericom Connect Solution as well as annual maintenance. This framework is being put in place for use by LYIT and HEAnet, its subsidiaries, member institutions and customers to include schools serviced by the HEAnet school’s network (hereafter referred to as ‘HEAnet’s Customers’). The current list of members is available at https://www.heanet.ie/about
View the procurement » Mentioned suppliers:Loughtec Ltd
2020-07-31Provision of the Supply; Installation, Commissioning, Storage and Technical Support of a Research Grants Management... (University College Dublin (UCD))
The services comprise provision of an externally hosted managed system to solution UCD's Research Grants Management System [RGMS] needs. The required solution will provide the requisite scale and flexible technical capacity to support UCD’s entire research project and contracts management lifecycle using established and/or new or adjustable workflows. The preferred solution will include all features; tools and reporting formats stipulated as minimum requirements throughout this RFT; have sufficient …
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2020-07-16Implementation and Support of an Integrated Financial Management System and Related Services (Higher Education Authority)
The HEA intends to identify and select the most economically advantageous software for its financial management system requirements.
The system to be implemented will enable the organisation to:
• carry out the accounting system functions including nominal ledger processing, procurement and purchasing, accounts payable, processing T&S claims, grants payable, accounts receivable, fixed assets, reporting and budgeting, and bank/treasury management;
• support current and future integration to other systems …
View the procurement » Mentioned suppliers:Sysco Software Solutions
2020-06-05Onsite IT Support (Kildare and Wicklow Education and Training Board)
KWETB wishes to establish a single supplier framework agreement for onsite IT support to KWETB schools and Centres to include the following:
— the supply of two onsite technical support technicians for KWETB;
— management and support of the onsite technical support technicians;
— monitoring and maintenance of all servers in further education buildings in KWETB;
— provision of all necessary insurance, equipment, transport and any other elements required for the technicians to successfully carry out their …
View the procurement » Mentioned suppliers:GPS IT Services Ltd
2020-06-03Provision of a Civil Defence Volunteer and Equipment Management System (Department of Defence)
The contracting authority proposes to engage in a competitive process for the establishment of a single-party framework agreement for the provision of a Civil Defence Volunteer and Equipment Management System and associated services. The system will provide new and effective ways of gathering, managing and analysing data across the Civil Defence organisation. It will provide for integrated processing and management of Civil Defence data and give a comprehensive overview of volunteers, operations, …
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2020-05-26Provision of ICT Infrastructure Specialist (Pobal)
Pobal have an immediate requirement to procure the service of a senior infrastructure specialist to assist with continuous supporting, maintaining and improving of existing and future ICT business needs around enterprise infrastructure within the current and future data center environments.
View the procurement » Mentioned suppliers:WTEC Consulting Ltd
2020-03-11Contract for the Provision of a Financial Management System to Rehab Group and Subsidiaries (The Rehab Group)
Rehab is a charity that champions the value of diversity and inclusion for people with a disability or disadvantage in their communities. Our mission is to help the people we serve to be more independent and to contribute to and be more included in their communities; empowering them with the skills and confidence to be active in the workforce and supporting them to be in charge of their health and wellness. Over 20 000 people use Rehab’s services — children and adults with disability, people on the …
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2020-02-2419/085 — Enterprise Mobile Application Platform and Mobility Management Service (Irish Water)
The contracting entity is undertaking a competitive tender process for a range of services through the competition in relation to the provision of a mobile application platform and enterprise mobility management services to Irish Water.
These services will be divided into 2 lots: lot 1 and lot 2. The services will for the initial contract to be awarded under the framework agreement for each lot are further detailed in Appendix 3.
It is anticipated that Irish Water will enter into a separate …
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2019-12-20Multi-Provider Framework Agreement Vehicle Recovery and Towing Services (Bus Eireann/Irish Bus)
Scope of contracting authority’s requirement
Contractors’ obligations
(i) vehicles which cannot be immediately towed will be secured to prevent hazards or danger to other road users;
(ii) contractor shall provide sufficient qualified and duly authorised staff to respond to requests for vehicle recovery and towing services. Recovery vehicle staff should possess an Institute of Vehicle Recovery qualification (or equivalent);
(iii) contractor shall ensure the vehicle recovery and towing services will be …
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2019-12-16ICT Managed Support Services for LauraLynn Children's Hospice (Health Service Executive (HSE))
LauraLynn, Ireland’s Children’s Hospice requires a fully-managed IT service contract (hardware and software) to fulfil its ICT needs and enable seamless business continuity across all departments within the service (clinical and non-clinical).
The initial contract duration will be for 36 months with the option to extend annually for a further 24 months.
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2019-12-06Application and Development Support for SAP Finance and Procurement Technical Maintenance (Health Service Executive (HSE))
The HSE currently uses SAP ERP ECC 5.0/6.0 and SAP BW 7.5 on HANA and SAP BW 3.5 to cater for its finance and procurement requirements. The current SAP implementation locations are defined as follows:
— Dublin North East — North East (based in Kells),
— Dublin Mid-Leinster, Midlands — Mullingar and Tullamore,
— Health Business Services in Dublin /Kilkenny/Tusla,
— CRS/CFI Health Business Services — Dublin and Kilkenny,
— stabilisation; (Dublin; Limerick; Sligo and the Children’s Health Ireland).
As …
View the procurement » Mentioned suppliers:IBM Services
2019-10-29Single Party Framework for the Provision of ICT Hosting, Support and Related Services (PSI — the Pharmacy Regulator)
The PSI wishes to create a single party framework under which contracts can be awarded. An initial contract will be awarded under the framework for four (4) years, with the option to extend for a further period of three (3) years, subject to a maximum duration of seven (7) years. The scope of the framework is intended to provide PSI with ICT Application hosting, support and related services. It should be noted that PSI is also currently undergoing a large organisation-wide Business Transformation Project …
View the procurement » Mentioned suppliers:It Force
2019-10-14IT Testing Managed Service (EirGrid plc)
A primary driver for this IS testing managed services contract is the additional change management demands placed on IS by I-SEM systems. The successful tenderer will supply resources to meet the change management demand pipeline for projects relating to EirGrid Group systems. In addition to this there are ongoing operational change management demands for change requests and defect testing associated with other EirGrid Group applications.
EirGrid intends to establish a single supplier framework agreement …
View the procurement » Mentioned suppliers:Accenture Ltd
2019-10-04Provision of a Webchat Platform to the Passport Service (Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála)
Request for Tenders for the provision of a Webchat Platform to the Department of Foreign Affairs and Trade Passport Service.
In summary, the Services comprise:
A cloud based webchat solution for the Customer Service Hub within the Passport Service.
The goals of this tender are:
— To deliver a webchat Solution which enables the recording, tracking, and reporting of customer queries,
— Enables the development of canned responses for high volume query types, providing consistency in service delivery.
View the procurement » Mentioned suppliers:EdgeTier
2019-08-22Provision of Disaster Recovery Solution Service to ComReg (Commission for Communications Regulation (ComReg))
Commission for Communications Regulation (ComReg) is the statutory body responsible for the regulation of the electronic communications sector (telecommunications, radio communications, broadcasting transmission and premium rate services) and the postal sector in Ireland.
Tender competition concerns provision of disaster recovery solution service to ComReg.
Please refer to all tender documentation uploaded to this notice on https://www.etenders.gov.ie/ when completing a tender application.
You must be a …
View the procurement » Mentioned suppliers:Hibernia Evros Technology Group
2019-08-08Single Party Framework Agreement for the Provision of IT Managed Service for Business Systems (University College Dublin (UCD))
University College Dublin (UCD) invites tender submissions for the provision of an IT Managed Service for Business Systems to UCD. It is the intention of the University to put in place a framework agreement with a single service provider. The agreement will be to host the service for a period of 3 years, with the option to extend the agreement by 1 further 1-year period. UCD wishes to complement internal IT Services with an externally provided fully managed platform service for its business systems. The …
View the procurement » Mentioned suppliers:Version 1
2019-07-19Outsourced Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful service provider will be responsible for all elements of the Outsourced …
View the procurement » Mentioned suppliers:FEXCO Unlimited Company
2019-07-18Arrangement Register, Case Management System and Associated Technology Required to operationalise the Decision... (Mental Health Commission)
The Mental Health Commission (MHC) proposes to award a contract for the design, development, testing and support of ICT systems required to support the operationalisation of the Decision Support Service (DSS). This includes:
— software to support system requirements,
— implementation of all ICT systems and services to support the activities of the DSS,
— implementation of a secure integration platform.
The DSS would like to identify and implement an arrangements register, online portal and case …
View the procurement » Mentioned suppliers:Codec
2019-07-18Application and Development Support for SAP HR Technical Maintenance and Support (Health Service Executive (HSE))
The HSE currently uses SAP HR to provide management and administrative services for over 143 000 employees and pensioners. The system records personnel administration data for over 106 000 active employees. It also records time and processes pay and travel expenses for over 41 000 of these employees.
The SAP HR solution was rolled out in 2 phases, Phase 1 and Phase 2.
Phase 1 was implemented across 7 sites and had the following SAP HR modules.
Deployed:
— Organisation Management (OM),
— Personnel …
View the procurement » Mentioned suppliers:IBM Services
2019-07-03RFT in Relation to the Provision of ICT External Resources (The Pensions Authority)
The Authority wishes to procure an economic operator to provide the following Services:
(a) the provision of external Information and Communications Technology (‘ICT’) resources to support the delivery of ICT projects for the Authority (the ‘Personnel Requirements’); and
(b) the provision of a support desk for the Authority's Pensions Data Register system (the ‘Support Desk Requirements’).
View the procurement » Mentioned suppliers:AspiraCon Ltd
2019-07-01Managed IT Service (Irish Blood Transfusion Service)
The IBTS wishes to tender for a managed service contract to support their IT Infrastructure.
The IBTS is seeking an innovative service partner who can provide a process driven, proactive, managed service that is flexible enough to integrate with its existing requirements while operating to the highest standards and facilitating future developments.
The service provider will be expected to provide a 24/7 Service Desk, On-site Deskside Support, back office infrastructure support and service management …
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