Information Technology Service Management Toolset

HEAnet CLG

The services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.

Deadline

The time limit for receipt of tenders was 2020-11-04. The procurement was published on 2020-10-15.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2020-10-15 Contract notice
2021-02-01 Contract award notice
Contract notice (2020-10-15)
Object
Scope of the procurement
Title: System and support services
Reference number: ITSM Toolset 2020
Short description:
The services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: System and support services 📦
Additional CPV: Software package and information systems 📦
System and support services 📦
Place of performance
NUTS region: Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: HEAnet CLG
Postal address: 1st Floor,5 George's Dock, IFSC
Postal town: Dublin 1
Contact
Internet address: http://www.heanet.ie 🌏
E-mail: tenders@heanet.ie 📧
Phone: +353 16609040 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175711&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175711&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-10-15 📅
Submission deadline: 2020-11-04 📅
Publication date: 2020-10-20 📅
Identifiers
Notice number: 2020/S 204-496459
OJ-S issue: 204

Object
Scope of the procurement
Estimated total value: 2 000 000 EUR 💰
Title of the lot: Information Technology Service Management Toolset
Lot number: 1 Freshworks solution or equivalent
Duration: 48 months
Lot number: 2 Manageengine solution or equivalent
Short description:
The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.
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Lot number: 3 Teamwork solution or equivalent
4 TOPdesk solution or equivalent
5 Jira solution or equivalent
6 ServiceNow solution or equivalent
7 Axios solution or equivalent
8 POB solution or equivalent
9 Ivanti solution or equivalent
10 IBM solution or equivalent
11 Micro Focus solution or equivalent
12 ITSM tool set solutions not listed above

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2021-11-04 📅
Tender opening date: 2020-11-04 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: HEAnet Tenders Team
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1118 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175711&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2020/S 204-496459 (2020-10-15)
Contract award notice (2021-02-01)
Object
Scope of the procurement
Reference number: 2020/S 204-496459
Total value of the procurement: 2 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Place of performance
NUTS region: London 🏙️
Scotland 🏙️
South East (England) 🏙️

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2021-02-01 📅
Publication date: 2021-02-05 📅
Identifiers
Notice number: 2021/S 025-061327
Refers to notice: 2020/S 204-496459
OJ-S issue: 25

Object
Place of performance
Main site or place of performance:
United Kingdom.
Ireland
United Kingdom

Procedure
Award criteria
Quality criterion (name): ITIL alignment
Quality criterion (weighting): 10 %
Quality criterion (name): Integration, professional and training services
Quality criterion (weighting): 5 %
Quality criterion (name): Onboarding services and exit strategy
Support
Upgrade, release management and innovation
Functional/technical fit
Quality criterion (weighting): 30 %
Cost criterion (name): Cost
Cost criterion (weighting): 30 %

Award of contract
Date of contract conclusion: 2021-01-11 📅
Name: Unifii
Postal town: London
Country: United Kingdom 🇬🇧
Total value of the procurement: 500 000 EUR 💰
Name: Axios Systems
Postal town: Edinburgh
Country: Scotland 🏙️
Name: iService Solutions
Postal town: Swindon
Country: South East (England) 🏙️
Name: Ivanti
Postal town: Bracknell
Country: London 🏙️
Name: Client Solutions
Postal town: Dublin
Country: Ireland 🇮🇪
Name: Xcession Ltd
Postal town: Hampshire
Information about tenders
Number of tenders received: 2
1
3
Source: OJS 2021/S 025-061327 (2021-02-01)
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