Information Technology Service Management Toolset

HEAnet CLG

The services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.

Deadline

The time limit for receipt of tenders was 2020-11-04. The procurement was published on 2020-10-15.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2020-10-15 Contract notice
2021-02-01 Contract award notice
Contract notice (2020-10-15)
Object
Scope of the procurement
Title: System and support services
Reference number: ITSM Toolset 2020
Short description:
“The services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM...”    Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: System and support services 📦
Additional CPV: Software package and information systems 📦
System and support services 📦
Place of performance
NUTS region: Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: HEAnet CLG
Postal address: 1st Floor,5 George's Dock, IFSC
Postal town: Dublin 1
Contact
Internet address: http://www.heanet.ie 🌏
E-mail: tenders@heanet.ie 📧
Phone: +353 16609040 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175711&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175711&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-10-15 📅
Submission deadline: 2020-11-04 📅
Publication date: 2020-10-20 📅
Identifiers
Notice number: 2020/S 204-496459
OJ-S issue: 204
Source: OJS 2020/S 204-496459 (2020-10-15)
Contract award notice (2021-02-01)
Object
Scope of the procurement
Reference number: 2020/S 204-496459
Short description:
“The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM...”    Show more
Total value of the procurement: 2 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Place of performance
NUTS region: London 🏙️
Scotland 🏙️
South East (England) 🏙️

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2021-02-01 📅
Publication date: 2021-02-05 📅
Identifiers
Notice number: 2021/S 025-061327
Refers to notice: 2020/S 204-496459
OJ-S issue: 25
Source: OJS 2021/S 025-061327 (2021-02-01)
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