2021-09-08Provision and Operation of Next Generation Automatic Vehicle Location Systems and Services (National Transport Authority)
The NTA intends to significantly expand and improve public transport services in the coming years and is doing so through initiatives such as BusConnects and Connecting Ireland. There will be additional services/routes and vehicles, and higher customer expectations for reliability of journey times, interchange and durations, and so the need for tools to assist with the provision of good quality services as well as to deliver reliable Real Time Passenger Information (RTPI) will only increase in the …
View the procurement » Mentioned suppliers:Trapeze Group UK Limited
2021-07-01Oracle Database Administration Enterprise Level support services in an n-tier Environment (Department of Agriculture, Food and the Marine)
The Minister for Agriculture, Food and the Marine invites tender proposals from competent service providers for the provision of a team of suitably qualified individuals (Candidate ‘Team Lead’, and three other Candidates ‘Team Members’) to work as part of a team providing expert database administration support with respect to the Oracle RDBMS.
The team will be expected to have previously worked as senior enterprise level DBAs with the requisite qualifications in Oracle Technologies, but it is …
View the procurement » Mentioned suppliers:SMDT Limited
2021-06-21Teagasc ICT Managed Service (Teagasc)
A single party framework for the supply of ICT Managed Services — to include Level 1, Level 2 and Level 3 services covering services desk, deskside support, and back office infrastructure management, operated under a single managed service.
See attached documentation for additional information.
View the procurement » Mentioned suppliers:IT Alliance Group
2021-06-11Provision of an ICT Managed Service (Grangegorman Development Agency)
The Grangegorman Development Agency (GDA/the Agency) is seeking a turnkey solution for the provision of a managed IT support service. The service will manage data on servers either in-house or in the cloud, to enable document sharing, printing, storage, backup and recovery, and a secure ICT infrastructure for the Agency’s Data. The Agency operates in Microsoft 365 and is seeking a service provider for IT infrastructure, support, consultancy and training for hardware and software.
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2021-06-08Helpdesk Support Services (Department of Foreign Affairs/An Roinn Gnóthaí Eachtracha)
A highly efficient and professional ICT Support Service is required to support Department of Foreign Affairs staff across the Department in achieving their business objectives.
The successful service provider will be expected to provide quality, on-site resources for the ICT Support Service to support, maintain, and enhance ICT services. Engineers will respond to a wide range of ICT-related queries from staff at any office of the Department by email, telephone and online from the Department’s offices in …
View the procurement » Mentioned suppliers:IT Rollout Consultancy Ltd t/a IT Group
2021-06-01Ongoing Support, Maintenance and Enhancement of the NDLS Driver Application System and Associated Services (Road Safety Authority (RSA))
The RSA is seeking tenders for the provision of ongoing support, maintenance and enhancement of the NDLS Driver Application System and associated services. The NDLS Driver Application System is an Actian OpenRoad-based system utilising an Actian Ingres Database as its underlying database. The scope of the Contract involves the following:
(i) the provision of ongoing support and maintenance of the DA System; and
(ii) the development and enhancement of the DA System on an ‘as required’ basis over the …
View the procurement » Mentioned suppliers:rational commerce
2021-01-26Provision of Project Management and Support Services for Sport Ireland (Sport Ireland)
Sport Ireland Outdoors wishes to secure the services of a suitable third party to provide project management and support services to its trails and outdoor sport and physical activity programme over the next 3 years. Sport Ireland Outdoors are responsible for the delivery of Sport Ireland's policy on sport and physical activity in the outdoors and this position will assist the unit in the delivery of this policy.
View the procurement » Mentioned suppliers:Mr. Doug Corrie
2021-01-15ICT Migration and Managed Services for Met Éireann (Met Eireann)
Met Éireann, a line division of the Department of Housing, Local Government and Heritage, intend to seek a partner who will help Met Éireann to create a more flexible, responsive, geo resilient ICT Infrastructure. As part of this journey Met Éireann, along with their chosen technical partner, will:
• design, procure, configure, integrate, test and deploy new ICT infrastructure in 2 Government Datacentres. This will include replacing the existing ICT infrastructure which will largely be end of life by Q4 …
View the procurement » Mentioned suppliers:Arkphire Ireland
2021-01-13Provision of Contact Management and Business Administration Services (National Transport Authority)
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information provision service;
• Service Category 2: Booking service;
• Service Category 3: Business analysis and administration support service;
• Service Category 4: Back office administration and fulfilment service; and
• Service Category 5: General reception call services.
Further details …
View the procurement » Mentioned suppliers:SGS Ireland Ld
2020-12-1620/095 — Step 1 — Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland (Ervia)
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland.
Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers.
As per PQQ Doc.
View the procurement » Mentioned suppliers:Fexco Limited
2020-12-09Supply of IT Managed Services (Financial Services and Pensions Ombudsman)
The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change.
View the procurement » Mentioned suppliers:PFH Technology Group
2020-12-09Supply of Service Manager 2019 Migration and Application Procurement (Department of Social Protection)
The migration of the Department’s Service Manager application to SCSM 2019 and add new SCSM compatible applications.
We require the migration of Microsoft System Centre Service Manager, hereafter referred to as SCSM, to a new SCSM 2019 platform. As SCSM does not provide all the functionality that the Department needs, some new functionality is required to be added.
View the procurement » Mentioned suppliers:Cireson
2020-12-01Provision of ICT Helpdesk Service (Department of Health)
The Department is seeking tenders for the provision of a quality, onsite and remote ICT Helpdesk to support staff across the Department and its supported agencies in order to support, maintain and enhance ICT services.
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2020-10-22Commercial Vehicle Information System: Enhancement and Maintenance/Support Provision (Road Safety Authority (RSA))
The Road Safety Authority (RSA) wishes to invite suitably qualified and experienced companies who are interested in being appointed to provide the services for the commercial vehicle information system: enhancement and maintenance/support provision.
The contract would be for a period of 6 years and, at the discretion of the RSA, two contract period extensions each up to 1 year.
The competition will follow a restricted procedure consisting of two stages. A pre-qualification stage open to all interested …
View the procurement » Mentioned suppliers:Fujitsu (Ireland) Limited
2020-10-15Provision of a Case Management System (National Council for Special Education)
Provision of a case management system for NCSE
The NCSE provide support to almost 4 000 schools in the Republic of Ireland. NCSE are looking to procure an online case management system that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a …
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2020-10-06Development, Maintenance, Support and Improvement Services for the SOLAS Moodle Infrastructure (SOLAS)
SOLAS has put in place a federated Moodle infrastructure to meet the VLE (virtual learning environment) needs of the Further Education and Training (FET) sector in Ireland. SOLAS requires services to:
1) monitor, maintain and update the federated Moodle infrastructure, while ensuring continual improvement in performance and usability;
2) design and implement seamless integration solutions to SOLAS and FET systems and maintain existing web services integrations between these systems;
3) provide …
View the procurement » Mentioned suppliers:Enovation Solutions
2020-09-04Next Generation Ticketing (National Transport Authority)
The authority intends to procure a nationwide multi-modal Account Based Ticketing (ABT) system supporting both public and private operated transport services, with the eventual aim of enabling the provision of Mobility as a Service 'MaaS' type offerings. The solution is expected to include the delivery of a fully functioning and fit for purpose ABT back office system including all necessary equipment, hosting, software, services and supporting systems. The solution is also expected to include the supply, …
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2020-09-04Provision of an ICT Helpdesk Service (Department of Health)
An efficient and professional ICT Helpdesk is required to provide quality, onsite and remote resources to support, maintain and enhance ICT services and to support staff across the Department and its supported agencies.
View the procurement »
2020-07-16Implementation and Support of an Integrated Financial Management System and Related Services (Higher Education Authority)
The HEA intends to identify and select the most economically advantageous software for its financial management system requirements.
The system to be implemented will enable the organisation to:
• carry out the accounting system functions including nominal ledger processing, procurement and purchasing, accounts payable, processing T&S claims, grants payable, accounts receivable, fixed assets, reporting and budgeting, and bank/treasury management;
• support current and future integration to other systems …
View the procurement » Mentioned suppliers:Sysco Software Solutions
2020-06-05Onsite IT Support (Kildare and Wicklow Education and Training Board)
KWETB wishes to establish a single supplier framework agreement for onsite IT support to KWETB schools and Centres to include the following:
— the supply of two onsite technical support technicians for KWETB;
— management and support of the onsite technical support technicians;
— monitoring and maintenance of all servers in further education buildings in KWETB;
— provision of all necessary insurance, equipment, transport and any other elements required for the technicians to successfully carry out their …
View the procurement » Mentioned suppliers:GPS IT Services Ltd
2020-05-26Provision of ICT Infrastructure Specialist (Pobal)
Pobal have an immediate requirement to procure the service of a senior infrastructure specialist to assist with continuous supporting, maintaining and improving of existing and future ICT business needs around enterprise infrastructure within the current and future data center environments.
View the procurement » Mentioned suppliers:WTEC Consulting Ltd