Helpdesk Support Services

Department of Foreign Affairs/An Roinn Gnóthaí Eachtracha

A highly efficient and professional ICT Support Service is required to support Department of Foreign Affairs staff across the Department in achieving their business objectives.
The successful service provider will be expected to provide quality, on-site resources for the ICT Support Service to support, maintain, and enhance ICT services. Engineers will respond to a wide range of ICT-related queries from staff at any office of the Department by email, telephone and online from the Department’s offices in 76-78 Harcourt Street and 23-27 Henry Street, Limerick, or via remote access where needed.
The ICT Support Service will also be expected to be involved in a range of critically required proactive support services including, but not limited to, designing, developing and implementing changes to the Department’s ICT Infrastructure (voice, telecommunications and data services), server and end-user device builds, as well as providing input to ICT development projects.

The time limit for receipt of tenders was 2021-07-08. The procurement was published on 2021-06-08.

The following suppliers are mentioned in award decisions or other procurement documents:

• • IT Rollout Consultancy Ltd t/a IT Group

• • Department of Foreign Affairs/An Roinn Gnóthaí Eachtracha

• • Repair and maintenance services of personal computers › Support services of personal computers
• • Technical services › Technical support services
• • Helpdesk and support services › Systems support services
• • Software-related services › Software support services
• • Data network management and support services › Data network support services
• • Computer support and consultancy services › Computer support services
• • Administration services › Supporting services for the government
• • Business services: law, marketing, consulting, recruitment, printing and security › Office-support services

• • Éire/Ireland