Single Party Framework for the Provision of ICT External Support Services for the Mental Health Commission
Mental Health Commission
The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives of the ICT External Support Service will include but are not limited to:
— support and management of the Commission’s infrastructure,
— proactive monitoring of servers, firewalls, switches, and intrusion detection,
— provide day to day user support (Monday to Friday 8 a.m. – 6 p.m.).
The aim of this tendering process is to appoint one provider only to support and manage all of the Commission’s infrastructure.
The time limit for receipt of tenders was 2021-07-13. The procurement was published on 2021-06-11.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • System and support services › Helpdesk and support services
- • Technical services › Technical support services
Procurement history
| Date | Document |
|---|---|
| 2021-06-11 | Contract notice |
| 2021-10-19 | Contract award notice |
Contract notice (2021-06-11)
Object
Scope of the procurement
Title: Technical support services
Reference number: MHC/ ICT/ 12/06/2021
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Technical support services 📦
Additional CPV: Technical support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local Agency/Office
Awarding authority name: Mental Health Commission
Postal address: Waterloo Exchange
Postal code: Waterloo Road
Postal town: Dublin 4
Contact
Internet address: http://mhcirl.ie 🌏
E-mail: mark.phillips@mhcirl.ie 📧
Phone: +353 16362400 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=190839&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=190839&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2021-06-11 📅
Submission deadline: 2021-07-13 📅
Publication date: 2021-06-16 📅
Identifiers
Notice number: 2021/S 115-302234
OJ-S issue: 115
Object
Scope of the procurement
Short description:
Estimated value excluding VAT: 0.01 EUR 💰
Duration: 24 months
Description of renewals:
Additional information: N/A
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As outlined in the tender.
Economic and financial standing: As outlined in the tender.
Minimum level(s) of standards: As outlined in the tender.
Technical and professional ability: As outlined in the tender.
Contract execution
Contract performance conditions:
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2022-08-01 📅
Tender opening date: 2021-07-13 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Mark Phillips
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1137 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=190839&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices: 2023 / 2025
Complementary information
Review body
Name: Court Service of Ireland
Postal address: Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2021/S 115-302234 (2021-06-11)
Object
Scope of the procurement
Title: Technical support services
Reference number: MHC/ ICT/ 12/06/2021
Short description:
The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives of the ICT External Support Service will include but are not limited to:
— support and management of the Commission’s infrastructure,
— proactive monitoring of servers, firewalls, switches, and intrusion detection,
— provide day to day user support (Monday to Friday 8 a.m. – 6 p.m.).
The aim of this tendering process is to appoint one provider only to support and manage all of the Commission’s infrastructure.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Technical support services 📦
Additional CPV: Technical support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local Agency/Office
Awarding authority name: Mental Health Commission
Postal address: Waterloo Exchange
Postal code: Waterloo Road
Postal town: Dublin 4
Contact
Internet address: http://mhcirl.ie 🌏
E-mail: mark.phillips@mhcirl.ie 📧
Phone: +353 16362400 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=190839&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=190839&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2021-06-11 📅
Submission deadline: 2021-07-13 📅
Publication date: 2021-06-16 📅
Identifiers
Notice number: 2021/S 115-302234
OJ-S issue: 115
Object
Scope of the procurement
Short description:
The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives of the ICT External Support Service will include but are not limited to:
— support and management of the Commission’s infrastructure,
— proactive monitoring of servers, firewalls, switches, and intrusion detection,
— provide day to day user support (Monday to Friday 8 a.m. – 6 p.m.).
The aim of this tendering process is to appoint one provider only to support and manage all of the Commission’s infrastructure.
Duration: 24 months
Description of renewals:
Contract duration 24 months with an option to extend for a further 24 months in increments of 12 months.
Estimated value of contract outlined in the Request for Tender.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As outlined in the tender.
Economic and financial standing: As outlined in the tender.
Minimum level(s) of standards: As outlined in the tender.
Technical and professional ability: As outlined in the tender.
Contract execution
Contract performance conditions:
Contract performance will be measured and managed by way of agreed SLA's and KPI's and will be in line with the contract terms (attached).
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2022-08-01 📅
Tender opening date: 2021-07-13 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Mark Phillips
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1137 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=190839&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices: 2023 / 2025
Complementary information
Review body
Name: Court Service of Ireland
Postal address: Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2021/S 115-302234 (2021-06-11)
Contract award notice (2021-10-19)
Object
Scope of the procurement
Short description:
Total value of the procurement: 0.01 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Reference
Dates
Date dispatched: 2021-10-19 📅
Publication date: 2021-10-22 📅
Identifiers
Notice number: 2021/S 206-538859
Refers to notice: 2021/S 115-302234
OJ-S issue: 206
Additional information
The award criteria as set down in the in the tender
Object
Scope of the procurement
Short description:
Additional information: The award criteria as set down in the in the tender
Award of contract
Date of contract conclusion: 2021-10-01 📅
Name: Hibernia Services Ltd. t/a Evros Technology Group
National registration number: N/a
Postal address: 2022 Bianconi Avenue Citywest Business Park Citywest
Postal town: Dublin 24
Postal code: D24 HX03
Country: Ireland 🇮🇪
Phone: +353 872887253 📞
E-mail: hugh.dawson@hetg.ie 📧
Total value of the procurement: 0.01 EUR 💰
Information about tenders
Number of tenders received: 3
Contracting authority
Contact
Contact point: Mark Phillips
Reference
Additional information
Complementary information
Review body
Name: Court Services
Source: OJS 2021/S 206-538859 (2021-10-19)
Object
Scope of the procurement
Short description:
The MHC is issuing a request for tender (RFT) to suitably qualified ICT Support Providers to support the Commission’s ICT infrastructure.
The key objectives of the ICT External Support Service will include but are not limited to:
o Support and management of the Commission’s infrastructure
o Proactive monitoring of servers, firewalls, switches, and intrusion detection
o Provide day to day user support (Monday to Friday 8am – 6pm)
The aim of this tendering process is to appoint one provider only to support and manage all of the Commission’s infrastructure.
Show more
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Reference
Dates
Date dispatched: 2021-10-19 📅
Publication date: 2021-10-22 📅
Identifiers
Notice number: 2021/S 206-538859
Refers to notice: 2021/S 115-302234
OJ-S issue: 206
Additional information
The award criteria as set down in the in the tender
Object
Scope of the procurement
Short description:
o Support and management of the Commission’s infrastructure
o Proactive monitoring of servers, firewalls, switches, and intrusion detection
o Provide day to day user support (Monday to Friday 8am – 6pm)
Award of contract
Date of contract conclusion: 2021-10-01 📅
Name: Hibernia Services Ltd. t/a Evros Technology Group
National registration number: N/a
Postal address: 2022 Bianconi Avenue Citywest Business Park Citywest
Postal town: Dublin 24
Postal code: D24 HX03
Country: Ireland 🇮🇪
Phone: +353 872887253 📞
E-mail: hugh.dawson@hetg.ie 📧
Total value of the procurement: 0.01 EUR 💰
Information about tenders
Number of tenders received: 3
Contracting authority
Contact
Contact point: Mark Phillips
Reference
Additional information
Hibernia Evros chosen for award as the most economically advantageous tender for a period of 2 years with an option to extend
Complementary information
Review body
Name: Court Services
Source: OJS 2021/S 206-538859 (2021-10-19)
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