2021-10-08Request For Tenders for the Installation, Support and Maintenance of a Dedicated ServiceNow Instance (National Transport Authority)
The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a dedicated instance of ServiceNow for the NTA. The NTA is seeking a full cloud based SAAS standalone dedicated instance of ServiceNow (including all hosting and storage).
The following categories of services shall be provided:
• Service Category 1: ServiceNow Initial System Configuration;
• Service Category 2: ServiceNow Initial System Design, …
View the procurement » Mentioned suppliers:Capgemini Ireland Limited
2021-10-01Contract for Maintenance and Environmental Monitoring Support Services (Met Eireann)
Contract services for maintenance and support services for the Met Eireann environmental monitoring station at Valentia Island. Met Éireann’s contributes to Ireland’s Greenhouse Gas and Transboundary Air Pollution Monitoring Network through its commitment to the “European Monitoring and Evaluation Programme” (EMEP), Integrated Carbon Observation System (ICOS) and GHG emissions and Short Lived Climate Forcers (SLCF) monitoring programmes.
Although Ireland is not a member of the programme, Met Éireann’s …
View the procurement » Mentioned suppliers:National University of Ireland, Galway...
2021-09-08Provision and Operation of Next Generation Automatic Vehicle Location Systems and Services (National Transport Authority)
The NTA intends to significantly expand and improve public transport services in the coming years and is doing so through initiatives such as BusConnects and Connecting Ireland. There will be additional services/routes and vehicles, and higher customer expectations for reliability of journey times, interchange and durations, and so the need for tools to assist with the provision of good quality services as well as to deliver reliable Real Time Passenger Information (RTPI) will only increase in the …
View the procurement » Mentioned suppliers:Trapeze Group UK Limited
2021-07-01Oracle Database Administration Enterprise Level support services in an n-tier Environment (Department of Agriculture, Food and the Marine)
The Minister for Agriculture, Food and the Marine invites tender proposals from competent service providers for the provision of a team of suitably qualified individuals (Candidate ‘Team Lead’, and three other Candidates ‘Team Members’) to work as part of a team providing expert database administration support with respect to the Oracle RDBMS.
The team will be expected to have previously worked as senior enterprise level DBAs with the requisite qualifications in Oracle Technologies, but it is …
View the procurement » Mentioned suppliers:SMDT Limited
2021-06-21Teagasc ICT Managed Service (Teagasc)
A single party framework for the supply of ICT Managed Services — to include Level 1, Level 2 and Level 3 services covering services desk, deskside support, and back office infrastructure management, operated under a single managed service.
See attached documentation for additional information.
View the procurement » Mentioned suppliers:IT Alliance Group
2021-06-11Provision of an ICT Managed Service (Grangegorman Development Agency)
The Grangegorman Development Agency (GDA/the Agency) is seeking a turnkey solution for the provision of a managed IT support service. The service will manage data on servers either in-house or in the cloud, to enable document sharing, printing, storage, backup and recovery, and a secure ICT infrastructure for the Agency’s Data. The Agency operates in Microsoft 365 and is seeking a service provider for IT infrastructure, support, consultancy and training for hardware and software.
View the procurement »
2021-06-08Helpdesk Support Services (Department of Foreign Affairs/An Roinn Gnóthaí Eachtracha)
A highly efficient and professional ICT Support Service is required to support Department of Foreign Affairs staff across the Department in achieving their business objectives.
The successful service provider will be expected to provide quality, on-site resources for the ICT Support Service to support, maintain, and enhance ICT services. Engineers will respond to a wide range of ICT-related queries from staff at any office of the Department by email, telephone and online from the Department’s offices in …
View the procurement » Mentioned suppliers:IT Rollout Consultancy Ltd t/a IT Group
2021-06-03The Provision of Support, Maintenance, Development and Enhancements Services for Oracle eBusiness Suite (Dublin City Council)
Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a single party framework agreement for the provision of support and professional services for Oracle eBusiness Suite.
This tender is seeking a full second level support service with a service level agreement, assistance and professional advice in the administration and operation of Oracle eBusiness suite, professional services and development work which may be requested on a daily call down basis when required. …
View the procurement » Mentioned suppliers:Fujitsu (Ireland) Limited
2021-06-01Ongoing Support, Maintenance and Enhancement of the NDLS Driver Application System and Associated Services (Road Safety Authority (RSA))
The RSA is seeking tenders for the provision of ongoing support, maintenance and enhancement of the NDLS Driver Application System and associated services. The NDLS Driver Application System is an Actian OpenRoad-based system utilising an Actian Ingres Database as its underlying database. The scope of the Contract involves the following:
(i) the provision of ongoing support and maintenance of the DA System; and
(ii) the development and enhancement of the DA System on an ‘as required’ basis over the …
View the procurement » Mentioned suppliers:rational commerce
2021-04-0120/138 — The Provision of Portfolio Support Services (Irish Water)
Irish Water is undertaking a competitive tendering process to establish a multi-supplier framework agreements for the provision of portfolio support services to Irish Water
Irish Water will evaluate tenders for each lot separately.
It is intended that the scope of services under the framework agreements will be the provision of portfolio support services. The scope of portfolio support services is expected to include but shall not be limited to:
• Lot 1: Project controls;
• Lot 2: Performance …
View the procurement » Mentioned suppliers:Turner & Townsend Ltd
2021-01-26Provision of Project Management and Support Services for Sport Ireland (Sport Ireland)
Sport Ireland Outdoors wishes to secure the services of a suitable third party to provide project management and support services to its trails and outdoor sport and physical activity programme over the next 3 years. Sport Ireland Outdoors are responsible for the delivery of Sport Ireland's policy on sport and physical activity in the outdoors and this position will assist the unit in the delivery of this policy.
View the procurement » Mentioned suppliers:Mr. Doug Corrie
2021-01-15ICT Migration and Managed Services for Met Éireann (Met Eireann)
Met Éireann, a line division of the Department of Housing, Local Government and Heritage, intend to seek a partner who will help Met Éireann to create a more flexible, responsive, geo resilient ICT Infrastructure. As part of this journey Met Éireann, along with their chosen technical partner, will:
• design, procure, configure, integrate, test and deploy new ICT infrastructure in 2 Government Datacentres. This will include replacing the existing ICT infrastructure which will largely be end of life by Q4 …
View the procurement » Mentioned suppliers:Arkphire Ireland
2021-01-13Provision of Contact Management and Business Administration Services (National Transport Authority)
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information provision service;
• Service Category 2: Booking service;
• Service Category 3: Business analysis and administration support service;
• Service Category 4: Back office administration and fulfilment service; and
• Service Category 5: General reception call services.
Further details …
View the procurement » Mentioned suppliers:SGS Ireland Ld
2020-12-1620/095 — Step 1 — Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland (Ervia)
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland.
Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers.
As per PQQ Doc.
View the procurement » Mentioned suppliers:Fexco Limited
2020-12-09Supply of IT Managed Services (Financial Services and Pensions Ombudsman)
The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change.
View the procurement » Mentioned suppliers:PFH Technology Group
2020-12-09Supply of Service Manager 2019 Migration and Application Procurement (Department of Social Protection)
The migration of the Department’s Service Manager application to SCSM 2019 and add new SCSM compatible applications.
We require the migration of Microsoft System Centre Service Manager, hereafter referred to as SCSM, to a new SCSM 2019 platform. As SCSM does not provide all the functionality that the Department needs, some new functionality is required to be added.
View the procurement » Mentioned suppliers:Cireson
2020-12-01Provision of ICT Helpdesk Service (Department of Health)
The Department is seeking tenders for the provision of a quality, onsite and remote ICT Helpdesk to support staff across the Department and its supported agencies in order to support, maintain and enhance ICT services.
View the procurement »
2020-10-23Single-party Framework for the Provision of Maintenance and Backlog Management (BAU Changes) for Digital Web Services (An Post)
An Post is seeking to enter into a single party framework agreement for the provision of inter alia, Maintenance/Backlog Management (BAU changes)(Business as Usual) with 1 supplier for Lot 1 Primary supplier for Digital Web Maintenance/Backlog Management (BAU changes) and Lot 2 secondary supplier for Digital Web Maintenance/Backlog Management (BAU changes) a period of 3 years with the option to extend for up to a further 2 years.
Suppliers can submit for both lots; however, it must be noted that no one …
View the procurement » Mentioned suppliers:Arekibo CommunicationsStrata3