Request For Tenders for the Installation, Support and Maintenance of a Dedicated ServiceNow Instance

National Transport Authority

The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a dedicated instance of ServiceNow for the NTA. The NTA is seeking a full cloud based SAAS standalone dedicated instance of ServiceNow (including all hosting and storage).
The following categories of services shall be provided:
• Service Category 1: ServiceNow Initial System Configuration;
• Service Category 2: ServiceNow Initial System Design, Development and Approach;
• Service Category 3: ServiceNow Maintenance and Support; and
• Service Category 4: ServiceNow Future Scope System Design, Development and Approach.
Further details are provided in the procurement documents attached to this contract notice.

Deadline

The time limit for receipt of tenders was 2021-11-11. The procurement was published on 2021-10-08.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Capgemini Ireland Limited

Who?

• National Transport Authority

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2021-10-08	Contract notice
2022-03-18	Contract award notice

Contract notice (2021-10-08)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: OCT199622-2021
Short description:

The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a dedicated instance of ServiceNow for the NTA. The NTA is seeking a full cloud based SAAS standalone dedicated instance of ServiceNow (including all hosting and storage). The following categories of services shall be provided: • Service Category 1: ServiceNow Initial System Configuration; • Service Category 2: ServiceNow Initial System Design, Development and Approach; • Service Category 3: ServiceNow Maintenance and Support; and • Service Category 4: ServiceNow Future Scope System Design, Development and Approach. Further details are provided in the procurement documents attached to this contract notice.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: National or federal Agency/Office
Awarding authority name: National Transport Authority
Postal address: Dun Sceine Harcourt Lane
Postal code: D02 WT20
Postal town: Dublin
Contact
Internet address: http://www.nationaltransport.ie 🌏
E-mail: orlagh.mcgowan@nationaltransport.ie 📧
Phone: +353 18798300 📞
Fax: +353 18798333 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=198761&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=198761&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-10-08 📅
Submission deadline: 2021-11-11 📅
Publication date: 2021-10-13 📅
Identifiers
Notice number: 2021/S 199-519592
OJ-S issue: 199
Additional information
Refer to II.2.4.

Object
Scope of the procurement
Short description:

The following categories of services shall be provided:

• Service Category 1: ServiceNow Initial System Configuration;

• Service Category 2: ServiceNow Initial System Design, Development and Approach;

• Service Category 3: ServiceNow Maintenance and Support; and

• Service Category 4: ServiceNow Future Scope System Design, Development and Approach.

Further details are provided in the procurement documents attached to this contract notice.

Estimated total value: 915 000 EUR 💰
Short description:

As the NTA’s system responsibilities grow, it is the NTA’s desire that the current ServiceNow instance be extended to the rest of the organisation, leveraging the current implementation and move to a standalone dedicated instance of ServiceNow. This will facilitate centralised management, escalation, and reporting across the organisation. It will also help standardise the process in the organisation with the only deviations being different resolver groups, approvers, suppliers or departments in the NTA.

The contract value (II.2.6) is an estimate for the Initial Scope of the contract over the maximum contract term of five (5) years, is a notional value and is provided for indicative purposes only. To ensure full transparency to the market and having account of the possible Future Scope of the contract (as set out in Section 3 of the RFT contained within the procurement documents), the Authority acknowledges that it may transpire during the contract term that the value and spend regarding the services drawn down may be significantly higher than €915,000 and may reach over a €2.2 million amount.

Estimated value excluding VAT: 915 000 EUR 💰
Duration: 24 months
Description of renewals:

The term of the contract will be for an initial period of two (2) years from the Operational Services Start Date. The contract may be extended at the option of the Authority, any period or succession of periods up to a further three (3) years. The full term of the contract shall not continue for more than five (5) years from the Operational Services Start Date.

Additional information: Refer to II.2.4.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As set out in the procurement documents.
Contract execution
Contract performance conditions: The service provider must be a certified ServiceNow partner.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2022-05-10 📅
Tender opening date: 2021-11-11 📅
Tender opening time: 12:00

Contracting authority
Contact
Contact point: Orlagh McGowan
Internet address: www.nationaltransport.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=198761&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them.

Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured. The most economically advantageous or any tender will not automatically be accepted. Refer to procurements documents for further information.

Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:

As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).

Source: OJS 2021/S 199-519592 (2021-10-08)

Contract award notice (2022-03-18)
Object
Scope of the procurement
Total value of the procurement: 1 419 244 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal town: Dublin 2

Reference
Dates
Date dispatched: 2022-03-18 📅
Publication date: 2022-03-23 📅
Identifiers
Notice number: 2022/S 058-152737
Refers to notice: 2021/S 199-519592
OJ-S issue: 58

Object
Scope of the procurement
Short description:

The contract value is an estimate for the initial scope of the contract over the maximum contract term of five (5) years, is a notional value and is provided for indicative purposes only. To ensure full transparency to the market and having account of the possible future scope of the contract (as set out in Section 3 of the RFT contained within the procurement documents), the Authority acknowledges that it may transpire during the contract term that the value and spend regarding the services drawn down may be significantly higher than €1,419,244 and may reach over a €2.2 million amount.

Procedure
Award criteria
Quality criterion (name): Proposed Personnel - Initial System
Quality criterion (weighting): 10
Quality criterion (name): Proposed Approach - Initial System Configuration, Design, Development and Transition
Quality criterion (weighting): 25
Quality criterion (name): Proposed Approach - Managed Service Delivery
Quality criterion (weighting): 20
Quality criterion (name): Proposed Approach - Future Scope System Design, Development and Approach
Price (weighting): 35

Award of contract
Date of contract conclusion: 2022-02-23 📅
Name: Capgemini Ireland Limited
Postal address: Metropolitan Building, James Joyce Street
Postal town: Dublin 1
Postal code: D01 K0Y8
Country: Ireland 🇮🇪
Phone: +353 16390100 📞
Internet address: www.sogeti.ie 🌏
Total value of the procurement: 1 419 244 EUR 💰
Information about tenders
Number of tenders received: 3
Source: OJS 2022/S 058-152737 (2022-03-18)

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