Procurements: Helpdesk and support services (page 4)
2017-10-27SharePoint Support Services (EirGrid plc)
EirGrid has a requirement for a SharePoint Consultant who will provide a number of SharePoint Support Services. The Scope of Requirements is expected to include, but is not limited to:
— Provision of support for all EirGrid Group SharePoint environments and all current versions of SharePoint — 2007 and 2013.
— Provision of Support for the EirGrid Extranet which uses SharePoint on-line.
— Expertise in Nintex work-flow design and build.
See attached Information Memorandum and Pre-Qualification …
View the procurement » Mentioned suppliers:Storm Technology Ltd
2017-09-04Provision of ICT Helpdesk Services (Department of Jobs, Enterprise and Innovation)
A highly efficient and professional ICT Helpdesk is required to support staff across the Department of Jobs, Enterprise and Innovation in achieving their business objectives. The technical capacity to deliver the service must be supported by a keen focus on quality customer service. The successful service provider will be expected to provide quality, on-site resources for the ICT Helpdesk to support, maintain, and enhance ICT services and to respond to a wide range of ICT related queries from staff by …
View the procurement » Mentioned suppliers:Evros Technology Group
2017-08-10Provision of Travel Information Systems and Services (including Back Office System, Management Services and Customer... (National Transport Authority)
Having regarding to its role in relation to transport, and specifically its functions related to the promotion of use of Public Transport, the NTA wishes to appoint a supplier to provide Travel Information Systems and Services (including Back Office System, Management Services and Customer Services).
The competition is for Travel Information Systems and Services to replace a number of existing systems and services which are currently provided under four separate contracts, and for the provision of a new …
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2017-08-04Supply of IT Managed Services (Fingal County Council)
Fingal County Council is seeking to appoint a suitably experienced and qualified contractor/s to provide service desk and infrastructure services to replace the existing internal provision of such services. This managed service will include service desk telephone support, deskside support at our two main user sites, field support at other Council sites, application support and infrastructure support. In addition to providing managed services, the contractor is expected to provide project based services …
View the procurement » Mentioned suppliers:Atos IT Solutions and Services Ltd
2017-07-25Provision of an on-site ICT support staff at OPW Trim and Dublin Offices (Office of Public Works (OPW))
The Office of Public Works (OPW) seeks tenders from reputable service providers for the provision of an on-site ICT support team at its offices in Trim, Co. Meath (Jonathan Swift Street) and Dublin (52 St. Stephen's Green and Dublin Castle). The team will provide front-line Helpdesk support along with back-end infrastructure support services inc. email.
It is envisaged that the contract(s) would be for an initial 24 month period with the option of an extension to 36 months in total.
View the procurement » Mentioned suppliers:Nostra Systems Limited
2017-05-11Supply of Moodle Administration, Maintenance and Integration Service for Moodle platforms (SOLAS)
There are currently 28 individual Moodle instances in a Federated Moodle Managed environment. The Services requested through this tender process involves the supply of support services to develop, maintain, improve and support this Moodle based infrastructure. The contractor is also expected during the duration of this contract to continue integration with SOLAS internal systems and external eLearning content providers.
Based on future strategic direction the contractor may be required to facilitate the …
View the procurement » Mentioned suppliers:Enovation Solutions
2017-04-26Managed Hosting Service for ICT Business Applications (City of Dublin Education and Training Board)
City of Dublin Education and Training Board (CDETB) wish to establish a Single Party Framework Agreement for the provision of a Managed Hosting Service for ICT Business Applications for Student Universal Support Ireland (SUSI). The duration of the Framework will be for 4 years and the initial contract is expected to be of 3 years duration, which at this point in time, will include development and deployment elements of the Integrated Grants Processing System Project and two full academic cycles. Please …
View the procurement » Mentioned suppliers:Evros Technology Group
2017-02-23Provision of On-site ICT Support Services — Dublin (Tourism Ireland Limited)
The ICT Department of Tourism Ireland wishes to procure the services of a Supplier for the provision of On-site ICT Support Services to its Dublin Office. Suitably qualified applicants are hereby invited to submit a Request to Participate. The Contract period will be for two [2] years subject to budget and annual performance review and other factors, with the option to extend annually for up to three [3] further years, at Tourism Ireland's discretion. The Contract will commence in August 2017. Please …
View the procurement » Mentioned suppliers:Radius Solutions
2017-02-13Framework Agreement for Anticoagulation Clinical Information System (Health Service Executive (HSE))
The Health Service Executive (HSE) invites tenders from suitably qualified suppliers of clinical information systems for the appointment of a Multi Supplier Framework Agreement for the supply, modification (if necessary), installation, integration, implementation and on-going support of an Anticoagulation CIS (Clinical Information System) which will allow specific users to control and maintain an electronic medical record for Anticoagulation patients. Future requirements will be met by mini-competitions. …
View the procurement » Mentioned suppliers:Open App
2016-11-23IT Helpdesk Managed Services (Raidio Teilifis Eireann ( RTÉ ))
RTÉ invites submissions from suitable competent suppliers for the supply of a managed service as follows:
Provide an offsite Service Desk function which will include:
—Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
—Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
And provide service desk software on site.
View the procurement »
2016-11-03Provision of A National Intermodal Journey Planner (National Transport Authority)
The National Transport Authority (NTA) has, in order to align the expiry of the contract for both the National Intermodal Journey Planner (NJP) and Public Transport Stop Information System (PTSIS) contracts extended the duration of the National Intermodal Journey Planner contract to October 2018. This extension will facilitate the combined procurement of an integrated NJP and PTSIS solution in the future. The NTA has proceeded with the procurement process by the issue of a PIN for Market Consultation for …
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2016-09-02IT Support Services (Marine Institute)
Currently a total of 280 users require IT Support services at the following locations
Oranmore, Co Galway (HQ), Central Dublin, Newport (Co Mayo).
Five regional offices (housing 2-3 users each) located in Killybegs (Co. Donegal),
Dunmore East (Co. Waterford), Castletownbere (Co. Cork), Rossaveal (Co.
Galway), Clogher Head (Co. Louth) require support.
In addition, the Marine Institute operates two ocean going vessels which are
normally dock in Galway, however may also dock at Killybegs (Co. Donegal),
Cobh …
View the procurement » Mentioned suppliers:PFH
2016-08-23Single Supplier Framework Agreement for the Provision of SAP Managed Services for the Health Service Executive and... (The Office of Government Procurement)
The Health Service Executive (HSE), invites expressions of interest, under the Restricted Procedure, from suitably qualified service providers for the provision of SAP Managed Services for which it is proposed to establish a Single Party Framework Agreement. The Office of Government Procurement, on behalf of the contracting authority, will be the contact office for all communications in relation to this public procurement competition.
The contracting authority requires a managed service solution for a …
View the procurement » Mentioned suppliers:Ibm
2016-07-28RFT for Provision of DBA Support Services (Department of Education and Skills)
Provision of the following DBA support services:
(a) Reactive Support in the event of problems with the ability to log calls as a Priority 1, Priority 2 or Priority 3 depending on the urgency of the problem;
(b) Ability to draw-down contractor consultants, if required, on a daily basis due to issues raised during operational support;
(c) On-site for periods of days/weeks as agreed with the External Service Provider for specific projects or blocks of work where the internal team lacks the capacity and/or …
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2016-05-25ICT Service delivery and management solution (Longford and Westmeath Education and Training Board)
To provide LWETB with a proactive service delivery and management solution that will simplify administration, support, collaboration and learning while reducing operational costs. The service provider responding to this tender (Respondent) will be responsible for the support of the entire LWETB environment and be the primary point of contact for all support issues. There are currently several agreements in place which provide for the support of various systems and hardware within the LWETB environment. …
View the procurement » Mentioned suppliers:MJ Flood Technology
2016-04-12The Provision Of Support, Maintenance and Development of Oracle E-Business Customer Relationship Management (CRM)... (Dublin City Council)
Dublin City Council proposes to award a contract for the Support, Maintenance,
Development of Oracle E-Business CRM system and Parking Permits system for a
period of 3 years from contract commencement, with an option to extend the
contract for a period or periods of up to 12 months with a maximum of two such
extensions under the same terms and conditions, based on annual reviews of
operations. The contract is for the provision of the following services:
System support/issue fixing — support and fixing of …
View the procurement » Mentioned suppliers:Fujitsu Ireland Ltd
2016-02-163 individuals to manage an enterprise Oracle iAS / Weblogic environment (Department of Agriculture, Food and the Marine)
The Minister for Agriculture, Food and the Marine invites tender proposals from
competent service providers for the provision of three suitably qualified individuals to work as part of a team providing expert administration and support for an
enterprise application server environment centered on Oracle WebLogic and Oracle iAS. The roles covered by this tender will be part of the Application Server
team within Data Centre Operations, and will have a pivotal role in ensuring the security, availability and …
View the procurement » Mentioned suppliers:Janix Limited
2016-02-16Outsourced Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
Sustainable Energy Authority of Ireland (SEAI) was established under the
Sustainable Energy Act 2002. Its mission is to play a leading role in transforming
Ireland into a society based on sustainable energy structures, technologies and
practices.
The objective of this Request for Tenders is to identify and appoint a suitably
resourced multi-disciplined customer and business process services provider to
efficiently and effectively support the delivery of SEAI programmes. SEAI
reserves, at its sole …
View the procurement » Mentioned suppliers:Fexco
2015-11-16On board Passenger Wi-Fi Support and Maintenance (Iarnrod Eireann-Irish Rail)
Iarnród Éireann (IÉ) are advertising a tender process for a 3 year contract (with an option to extend for an additional year) for the provision of maintenance and technical support of its free to access passenger Wi-Fi service. The Wi-Fi service is currently provided by means of Icomera X 6 and X 4 internet gateways installed on board the rolling stock.
View the procurement »
2015-11-11Mobile Data Collection Platform (Iarnrod Eireann-Irish Rail)
Iarnród Éireann (IÉ) is seeking a partner to implement a range of field work management applications with a data collection system at its core. It is planned to implement the system with approximately 500 users, initially. The core system will link to SAP, SharePoint and other IT systems using a-synchronous connections (via API), and will initially be focused on 6 elements:
i. Work Order Management Application;
ii. Data Collection Tools;
iii. Form Creation;
iv. Lone Work Systems;
v. GIS and GPS …
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2015-10-13Request for tenders for the Installation, Configuration, and ongoing support of Red Hat Enterprise Linux 5 (Department of Education and Skills)
(1) The following Operational Support Services are required:
— Regular (Twice weekly) remote monitoring and maintenance of the Production RHEL5 infrastructure (Comprising of 4, RHEL5 VM systems).
— Reactive Support in the event of problems.
— A facility to drawdown up to a maximum of 20 contractor/consultant days if required.
(2) Reactive / Operational Support
Reactive Support in the event of problems with the ability to log calls as a priority.
1, Priority 2 or Priority 3 depending on the urgency of the …
View the procurement » Mentioned suppliers:Sabeo Technologies
2015-09-01Application Development and Deployment Support in an N-Tier Environment (Department of Agriculture, Food and the Marine)
This competition is for the provision of a full time, on-site resource who is:
a. Highly skilled in the design and coding (using JAAS standards) of authentication and authorisation modules (used in a single sign on application) deployed in a complex N-tier application server environment,
b. An expert in Oracle application server technologies (iAS and Weblogic) and who will work as part of a team to manage the application server environment.
View the procurement » Mentioned suppliers:Janix Limited
2015-07-30CIE 5657 IT Managed Service Provider (MSP) Client Advisor — Procurement and Transition Phase (Iarnrod Eireann-Irish Rail)
CIE is seeking to engage a single IT Managed Service Provider (MSP) for the delivery of a suite of SLA-governed Data Hosting and IT Managed Services (to ITIL standard) from modern data centre facilities (to TIA-942 Tier3 or equivalent standard). CIE has a requirement for expert Client Advisory services to augment and support the procurement and transition phase to the new MSP. CIE will draw on the consultant's knowledge of previous projects of similar size and scale, broad experience at applying best …
View the procurement »
2015-06-26Appointment of a single Service Provider to a Framework Agreement for Software Application Support and Development (The Pensions Authority)
Under the Framework Agreement, the Service Provider will provide:
1. technical support and maintenance activities for the Pensions Authority‘s Interactive Scheme Information System (ISIS); and.
2. development services to deliver key enhancements to ISIS as identified by the Authority.
The Authority’s Interactive Scheme Information System ('ISIS') went live in January 2011. ISIS is used to hold data on all occupational pension schemes and allows Registered Administrators (RAs) and interested parties …
View the procurement » Mentioned suppliers:Aspiracon Limited