Managed ICT Help desk and or Support Services
Bord Iascaigh Mhara — Irish Sea Fisheries Board (BIM)
Bord Iascaigh Mhara (BIM) invites tenders for the contract to cover Managed ICT Helpdesk and Support Service. The requirement is for an outsourced Technical Support Helpdesk Service and on-site presence with additional monitoring to support BIM's ICT operations. The service must include Service Management in accordance with ITIL guidelines, Service Desk and on-site support.
DeadlineThe time limit for receipt of tenders was 2016-05-26. The procurement was published on 2016-03-14.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Computer support services › Technical computer support services
- • System and support services › Helpdesk and support services
Procurement history
| Date | Document |
|---|---|
| 2016-03-14 | Contract notice |
| 2016-09-14 | Contract award notice |
Contract notice (2016-03-14)
Object
Scope of the procurement
Title: Helpdesk and support services
Quantity or scope:
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for one lot only
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Not specified
Awarding authority name: Bord Iascaigh Mhara — Irish Sea Fisheries Board (BIM)
Postal address: PO Box No 12, Crofton Road
Postal town: Dun Laoghaire
Contact
E-mail: tenders@bim.ie 📧
Phone: +353 012144100 📞
Reference
Dates
Date dispatched: 2016-03-14 📅
Submission deadline: 2016-05-26 📅
Publication date: 2016-03-16 📅
Identifiers
Notice number: 2016/S 053-089249
OJ-S issue: 53
Object
Scope of the procurement
Short description:
Lot number: 1
Title of the lot: Managed ICT Helpdesk and/or Support Services
Short description: Please see Tender Document Attached.
Estimated value excluding VAT: 200 000 💰
300 000 💰
Duration: 36 months
Reference number: Bord Iascaigh Mhara 2016
Place of performance
Main site or place of performance: IRL-Dun Laoghaire.
Legal, economic, financial and technical information
Contract execution
Other particular conditions: Please see attached tender document.
Procedure
Tender validity period: 3 months
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Procurement Officer
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/215 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97396&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97396&B=ETENDERS_SIMPLE 🌏
Reference
Identifiers
Reference number attributed by the contracting authority: Bord Iascaigh Mhara 2016
Complementary information
Review body
Name: The High Court
Source: OJS 2016/S 053-089249 (2016-03-14)
Object
Scope of the procurement
Title: Helpdesk and support services
Quantity or scope:
Maximum duration of 3 calendar years subject to performance reviews and available budgets.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for one lot only
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Not specified
Awarding authority name: Bord Iascaigh Mhara — Irish Sea Fisheries Board (BIM)
Postal address: PO Box No 12, Crofton Road
Postal town: Dun Laoghaire
Contact
E-mail: tenders@bim.ie 📧
Phone: +353 012144100 📞
Reference
Dates
Date dispatched: 2016-03-14 📅
Submission deadline: 2016-05-26 📅
Publication date: 2016-03-16 📅
Identifiers
Notice number: 2016/S 053-089249
OJ-S issue: 53
Object
Scope of the procurement
Short description:
Bord Iascaigh Mhara (BIM) invites tenders for the contract to cover Managed ICT Helpdesk and Support Service. The requirement is for an outsourced Technical Support Helpdesk Service and on-site presence with additional monitoring to support BIM's ICT operations. The service must include Service Management in accordance with ITIL guidelines, Service Desk and on-site support.
Show more
Support must be provided between 9:00-17:30, Monday to Friday. 1 full time presence in BIM's Dun Laoghaire Office is required along with an on-site overlap of 1 week in every 2 months with a 2
Support calls have to be facilitated via telephone, email or online.
‘This will entail 1 to 2 site visits to each of the 5 specific locations per annum.’
Title of the lot: Managed ICT Helpdesk and/or Support Services
Short description: Please see Tender Document Attached.
Estimated value excluding VAT: 200 000 💰
300 000 💰
Duration: 36 months
Reference number: Bord Iascaigh Mhara 2016
Place of performance
Main site or place of performance: IRL-Dun Laoghaire.
Legal, economic, financial and technical information
Contract execution
Other particular conditions: Please see attached tender document.
Procedure
Tender validity period: 3 months
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Procurement Officer
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/215 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97396&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97396&B=ETENDERS_SIMPLE 🌏
Reference
Identifiers
Reference number attributed by the contracting authority: Bord Iascaigh Mhara 2016
Complementary information
Review body
Name: The High Court
Source: OJS 2016/S 053-089249 (2016-03-14)
Contract award notice (2016-09-14)
Object
Scope of the procurement
Short description:
Total value of the procurement: 209 000 EUR 💰
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Additional CPV: Helpdesk and support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Awarding authority type: Body governed by public law
Contact
Internet address: http://www.bim.ie 🌏
Reference
Dates
Date dispatched: 2016-09-14 📅
Publication date: 2016-09-17 📅
Identifiers
Notice number: 2016/S 180-322963
Refers to notice: 2016/S 053-089249
OJ-S issue: 180
Object
Scope of the procurement
Short description:
Place of performance
Main site or place of performance: Dun Laoghaire.
Procedure
Award criteria
Quality criterion (name): Operational details
Quality criterion (weighting): 20
Quality criterion (name): Human resources
Quality criterion (weighting): 45
Quality criterion (name): Knowledge management
Quality criterion (weighting): 10
Quality criterion (name): Service level agreement
Quality criterion (weighting): 5
Price weighting: 20
Award of contract
Date of contract conclusion: 2016-09-14 📅
Contracting authority
Contact
Internet address: www.bim.ie 🌏
Complementary information
Review body
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2016/S 180-322963 (2016-09-14)
Object
Scope of the procurement
Short description:
The requirement is for an outsourced Technical Support Help-desk Service and onsite presence with additional monitoring to support BIM's ICT operations. The service must include Service Management in accordance with ITIL guidelines, Service Desk and on-site support. Support must be provided between 9:00 - 17:30 Monday to Friday. 1 full time presence in BIM's Dun Laoghaire Office is required along with an onsite overlap of 1 week in every 2 months with a 2nd engineer. This will be reviewed on an ongoing basis. As part of the contract, the tenderer must be able to provide an additional call out engineer* to any of the 6 main office locations if required. It is envisaged that the Help-desk will be sited at the tenderer's offices. Support calls have to be facilitated via telephone, email or online.
* This will entail 1 to 2 site visits to each of the 5 specific locations per annum.
Show more
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Additional CPV: Helpdesk and support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Awarding authority type: Body governed by public law
Contact
Internet address: http://www.bim.ie 🌏
Reference
Dates
Date dispatched: 2016-09-14 📅
Publication date: 2016-09-17 📅
Identifiers
Notice number: 2016/S 180-322963
Refers to notice: 2016/S 053-089249
OJ-S issue: 180
Object
Scope of the procurement
Short description:
The requirement is for an outsourced Technical Support Help-desk Service and onsite presence with additional monitoring to support BIM's ICT operations. The service must include Service Management in accordance with ITIL guidelines, Service Desk and on-site support. Support must be provided between 9:00 - 17:30 Monday to Friday. 1 full time presence in BIM's Dun Laoghaire Office is required along with an onsite overlap of 1 week in every 2 months with a 2nd engineer. This will be reviewed on an ongoing basis. As part of the contract, the tenderer must be able to provide an additional call out engineer* to any of the 6 main office locations if required. It is envisaged that the Help-desk will be sited at the tenderer's offices. Support calls have to be facilitated via telephone, email or online.
Show more
* This will entail 1 to 2 site visits to each of the 5 specific locations per annum.
Main site or place of performance: Dun Laoghaire.
Procedure
Award criteria
Quality criterion (name): Operational details
Quality criterion (weighting): 20
Quality criterion (name): Human resources
Quality criterion (weighting): 45
Quality criterion (name): Knowledge management
Quality criterion (weighting): 10
Quality criterion (name): Service level agreement
Quality criterion (weighting): 5
Price weighting: 20
Award of contract
Date of contract conclusion: 2016-09-14 📅
Contracting authority
Contact
Internet address: www.bim.ie 🌏
Complementary information
Review body
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2016/S 180-322963 (2016-09-14)
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