Outsourced Business Process Services to Support SEAI Programmes
Sustainable Energy Authority of Ireland
Sustainable Energy Authority of Ireland (SEAI) was established under the
Sustainable Energy Act 2002. Its mission is to play a leading role in transforming
Ireland into a society based on sustainable energy structures, technologies and
practices.
The objective of this Request for Tenders is to identify and appoint a suitably
resourced multi-disciplined customer and business process services provider to
efficiently and effectively support the delivery of SEAI programmes. SEAI
reserves, at its sole discretion, the right during the term of the contract to also use
alternative service providers.
Existing programmes that fall within the scope of this competition of the provision
of OBP services include:
1. Building Energy Rating (BER) Scheme
2. Better Energy Homes (BEH) Grants
3. Better Energy Warmer Homes (BEWH)
4. Better Energy Communities (BEC)
5. Monitoring and Reporting (M&R)
6. Energy Efficiency Obligation Scheme (EEOS)
7. Electric Vehicles (EV) Grant Scheme
8. Energy Audit Scheme (EAS)
9. Accelerated Capital Allowance (ACA) Incentive, including the Triple E Register
10. Energy Efficient Appliances and Control Systems (Surveillance)
For more information, please refer to the notice published on www.etedners.gov.ie
The time limit for receipt of tenders was 2016-03-24. The procurement was published on 2016-02-16.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
- • Fexco
- • Helpdesk and support services › Helpdesk services
- • Marketing services › Customer services
- • Telephone-answering services › Call centre
Procurement history
| Date | Document |
|---|---|
| 2016-02-16 | Contract notice |
| 2016-09-13 | Contract award notice |
Contract notice (2016-02-16)
Object
Scope of the procurement
Title: Helpdesk and support services
Quantity or scope: Estimated value of the contract is 6 000 000 EUR over 3 years.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Sustainable Energy Authority of Ireland
Postal address: Wilton Park House, Wilton Place
Postal town: Dublin
Contact
Internet address: http://www.seai.ie 🌏
E-mail: nathalie.sheridan@seai.ie 📧
Phone: +353 018082130 📞
Reference
Dates
Date dispatched: 2016-02-16 📅
Submission deadline: 2016-03-24 📅
Publication date: 2016-02-18 📅
Identifiers
Notice number: 2016/S 034-055048
Refers to notice: 2015/S 230-418216
OJ-S issue: 34
Object
Scope of the procurement
Short description: Sustainable Energy Authority of Ireland (SEAI) was established under the
practices.
The objective of this Request for Tenders is to identify and appoint a suitably
resourced multi-disciplined customer and business process services provider to
efficiently and effectively support the delivery of SEAI programmes. SEAI
1. Building Energy Rating (BER) Scheme
2. Better Energy Homes (BEH) Grants
3. Better Energy Warmer Homes (BEWH)
4. Better Energy Communities (BEC)
5. Monitoring and Reporting (M&R)
6. Energy Efficiency Obligation Scheme (EEOS)
7. Electric Vehicles (EV) Grant Scheme
8. Energy Audit Scheme (EAS)
Number of possible renewals: 2
Time frame for subsequent contracts: 12 months
Name of EU-financed project or programme: ERDF.
Place of performance
Main site or place of performance: Dublin.
Procedure
Tender validity period: 120 days
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Nathalie Sheridan
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1188 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=96599&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=96599&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Publication date: 2015-11-27 📅
Identifiers
Notice number in the OJ S: 2015/S 230-418216
Source: OJS 2016/S 034-055048 (2016-02-16)
Object
Scope of the procurement
Title: Helpdesk and support services
Quantity or scope: Estimated value of the contract is 6 000 000 EUR over 3 years.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Sustainable Energy Authority of Ireland
Postal address: Wilton Park House, Wilton Place
Postal town: Dublin
Contact
Internet address: http://www.seai.ie 🌏
E-mail: nathalie.sheridan@seai.ie 📧
Phone: +353 018082130 📞
Reference
Dates
Date dispatched: 2016-02-16 📅
Submission deadline: 2016-03-24 📅
Publication date: 2016-02-18 📅
Identifiers
Notice number: 2016/S 034-055048
Refers to notice: 2015/S 230-418216
OJ-S issue: 34
Object
Scope of the procurement
Short description: Sustainable Energy Authority of Ireland (SEAI) was established under the
Sustainable Energy Act 2002. Its mission is to play a leading role in transforming
+ 20 more
Ireland into a society based on sustainable energy structures, technologies andpractices.
The objective of this Request for Tenders is to identify and appoint a suitably
resourced multi-disciplined customer and business process services provider to
efficiently and effectively support the delivery of SEAI programmes. SEAI
reserves, at its sole discretion, the right during the term of the contract to also use
alternative service providers.
Existing programmes that fall within the scope of this competition of the provision
of OBP services include:
1. Building Energy Rating (BER) Scheme
2. Better Energy Homes (BEH) Grants
3. Better Energy Warmer Homes (BEWH)
4. Better Energy Communities (BEC)
5. Monitoring and Reporting (M&R)
6. Energy Efficiency Obligation Scheme (EEOS)
7. Electric Vehicles (EV) Grant Scheme
8. Energy Audit Scheme (EAS)
9. Accelerated Capital Allowance (ACA) Incentive, including the Triple E Register
10. Energy Efficient Appliances and Control Systems (Surveillance)
For more information, please refer to the notice published on www.etedners.gov.ie
Time frame for subsequent contracts: 12 months
Name of EU-financed project or programme: ERDF.
Place of performance
Main site or place of performance: Dublin.
Procedure
Tender validity period: 120 days
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Nathalie Sheridan
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1188 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=96599&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=96599&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Publication date: 2015-11-27 📅
Identifiers
Notice number in the OJ S: 2015/S 230-418216
Source: OJS 2016/S 034-055048 (2016-02-16)
Contract award notice (2016-09-13)
Object
Scope of the procurement
Short description:
Total value of the procurement: 800 000 EUR 💰
Notice metadata
Document type: Contract award notice
Regulation: European Union, with participation of GPA countries
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Type of bid: Not applicable
Contracting authority
Contact
Phone: +353 18082130 📞
Reference
Dates
Date dispatched: 2016-09-13 📅
Publication date: 2016-09-17 📅
Identifiers
Notice number: 2016/S 180-322950
Refers to notice: 2016/S 034-055048
OJ-S issue: 180
Object
Scope of the procurement
Short description: The objective of this Request for Tenders was to identify and appoint a suitably
efficiently and effectively support the delivery of SEAI programmes.
Name and address of company awarded the contract:
Name of EU-financed project or programme: Erdf.
Procedure
Award criteria
Quality criterion (name): Tenderers should demonstrate an understanding of the context of the work and SEAIs requirements for OBP Services
Quality criterion (weighting): 50
Quality criterion (name): Extent, quality and merit of the capabilities demonstrated, including in regards to Voice of the Customer
Quality criterion (weighting): 100
Quality criterion (name): Quality and merit of the design
Quality and merit of the approach
Programme Specific Tasks and Activities Quality and merit of the service provision
Quality and merit of the approach, including the experience and qualifications of key staff
Quality criterion (weighting): 90
25
75
Quality criterion (name): Tenderers should outline four (4) challenges/risks associated with Delivery of the OBP Support Services, and clearly articulate the mitigation strategy for each identified risk
Quality criterion (weighting): 60
Price weighting: 350
Award of contract
Date of contract conclusion: 2016-07-01 📅
Complementary information
Review body
Name: Seai
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2016/S 180-322950 (2016-09-13)
Object
Scope of the procurement
Short description:
The objective of this Request for Tenders was to identify and appoint a suitably
resourced multi-disciplined customer and business process services provider to
efficiently and effectively support the delivery of SEAI programmes.
Show more
Notice metadata
Document type: Contract award notice
Regulation: European Union, with participation of GPA countries
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Type of bid: Not applicable
Contracting authority
Contact
Phone: +353 18082130 📞
Reference
Dates
Date dispatched: 2016-09-13 📅
Publication date: 2016-09-17 📅
Identifiers
Notice number: 2016/S 180-322950
Refers to notice: 2016/S 034-055048
OJ-S issue: 180
Object
Scope of the procurement
Short description: The objective of this Request for Tenders was to identify and appoint a suitably
efficiently and effectively support the delivery of SEAI programmes.
+ 5 more
The objective of this Request for Tenders is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
Show more
Date of contract award: 1.7.2016 and will terminate on 30.6.2018 with an option to extend the term for periods of up to 12 months with a maximum of two such extensions depending on budget availability and performance.
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Fexco with company number 083934 whose registered office is at FEXCO Financial Services Centre, Iveragh Road, Killorglin, Co. Kerry
Value of contract: Estimated total value is EUR 2 000 000 per annum.
Procedure
Award criteria
Quality criterion (name): Tenderers should demonstrate an understanding of the context of the work and SEAIs requirements for OBP Services
Quality criterion (weighting): 50
Quality criterion (name): Extent, quality and merit of the capabilities demonstrated, including in regards to Voice of the Customer
Quality criterion (weighting): 100
Quality criterion (name): Quality and merit of the design
Quality and merit of the approach
Programme Specific Tasks and Activities Quality and merit of the service provision
Quality and merit of the approach, including the experience and qualifications of key staff
Quality criterion (weighting): 90
25
75
Quality criterion (name): Tenderers should outline four (4) challenges/risks associated with Delivery of the OBP Support Services, and clearly articulate the mitigation strategy for each identified risk
Quality criterion (weighting): 60
Price weighting: 350
Award of contract
Date of contract conclusion: 2016-07-01 📅
Complementary information
Review body
Name: Seai
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2016/S 180-322950 (2016-09-13)
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