Outsourced Business Process Services to Support SEAI Programmes

Sustainable Energy Authority of Ireland

Sustainable Energy Authority of Ireland (SEAI) was established under the
Sustainable Energy Act 2002. Its mission is to play a leading role in transforming
Ireland into a society based on sustainable energy structures, technologies and
practices.
The objective of this Request for Tenders is to identify and appoint a suitably
resourced multi-disciplined customer and business process services provider to
efficiently and effectively support the delivery of SEAI programmes. SEAI
reserves, at its sole discretion, the right during the term of the contract to also use
alternative service providers.
Existing programmes that fall within the scope of this competition of the provision
of OBP services include:
1. Building Energy Rating (BER) Scheme
2. Better Energy Homes (BEH) Grants
3. Better Energy Warmer Homes (BEWH)
4. Better Energy Communities (BEC)
5. Monitoring and Reporting (M&R)
6. Energy Efficiency Obligation Scheme (EEOS)
7. Electric Vehicles (EV) Grant Scheme
8. Energy Audit Scheme (EAS)
9. Accelerated Capital Allowance (ACA) Incentive, including the Triple E Register
10. Energy Efficient Appliances and Control Systems (Surveillance)
For more information, please refer to the notice published on www.etedners.gov.ie

Deadline
The time limit for receipt of tenders was 2016-03-24. The procurement was published on 2016-02-16.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:

• • Fexco

Who?

• • Sustainable Energy Authority of Ireland

What?

• • Helpdesk and support services › Helpdesk services
• • Marketing services › Customer services
• • Telephone-answering services › Call centre

Where?

• • Éire/Ireland