Request for tenders for the Installation, Configuration, and ongoing support of Red Hat Enterprise Linux 5

Department of Education and Skills

(1) The following Operational Support Services are required:
— Regular (Twice weekly) remote monitoring and maintenance of the Production RHEL5 infrastructure (Comprising of 4, RHEL5 VM systems).
— Reactive Support in the event of problems.
— A facility to drawdown up to a maximum of 20 contractor/consultant days if required.
(2) Reactive / Operational Support
Reactive Support in the event of problems with the ability to log calls as a priority.
1, Priority 2 or Priority 3 depending on the urgency of the problem.
— Provision of Helpdesk service to the Department's Team.
— Provision of Call and Issue logging, monitoring and reporting facilities.
— Normal daily availability of cover (the Department's office hours are from 8:00 to 19:00, Monday to Friday (flexitime).
— Out of hours availability.
— Emergency availability.
— Remote Service (off site support)
— On-site support as required.
— Reasonable response (see paragraph Response Times).
(3) Ability to drawdown contractor consultants, if required, on a daily basis.

Deadline

The time limit for receipt of tenders was 2015-11-23. The procurement was published on 2015-10-13.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2015-10-13 Contract notice
2016-07-28 Contract award notice
Contract notice (2015-10-13)
Object
Scope of the procurement
Title: Network operating system software package
Quantity or scope:
The provision of installation, configuration, maintenance, upgrade and support services for Red Hat Enterprise Linux 5.The Department wishes to select a company that has a recognised reseller relationship with Red Hat Incorporated and is authorised by Red Hat Incorporated to resell licences and upgrades for the Red Hat Enterprise Linux product. The successful company must also be in a position to provide technical support for the product as well as advice on effective and economic deployment and utilisation of the licences that the department will purchase. The company will also have to provide ongoing support (weekly health checks) and project support work (installing RHEL 5 linux 5 on Vmware cluster etc.)As well as providing upgrades and support the Department also intends to procure any additional licence subscriptions required over duration of this contract from the successful tenderer.90 000132 000
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Network operating system software package 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Education and Skills
Postal address: Marlborough Street
Postal code: 1
Postal town: Dublin
Contact
Internet address: http://www.education.ie 🌏
E-mail: info@education.gov.ie 📧
Phone: +353 18896400 📞

Reference
Dates
Date dispatched: 2015-10-13 📅
Submission deadline: 2015-11-23 📅
Publication date: 2015-10-16 📅
Identifiers
Notice number: 2015/S 201-364438
OJ-S issue: 201
Additional information
As detailed in RFT.

Object
Scope of the procurement
Short description:
(1) The following Operational Support Services are required:
— Regular (Twice weekly) remote monitoring and maintenance of the Production RHEL5 infrastructure (Comprising of 4, RHEL5 VM systems).
— Reactive Support in the event of problems.
— A facility to drawdown up to a maximum of 20 contractor/consultant days if required.
(2) Reactive / Operational Support
Reactive Support in the event of problems with the ability to log calls as a priority.
1, Priority 2 or Priority 3 depending on the urgency of the problem.
— Provision of Helpdesk service to the Department's Team.
— Provision of Call and Issue logging, monitoring and reporting facilities.
— Normal daily availability of cover (the Department's office hours are from 8:00 to 19:00, Monday to Friday (flexitime).
— Out of hours availability.
— Emergency availability.
— Remote Service (off site support)
— On-site support as required.
— Reasonable response (see paragraph Response Times).
(3) Ability to drawdown contractor consultants, if required, on a daily basis.
Quantity or scope:
The provision of installation, configuration, maintenance, upgrade and support services for Red Hat Enterprise Linux 5.
The Department wishes to select a company that has a recognised reseller relationship with Red Hat Incorporated and is authorised by Red Hat Incorporated to resell licences and upgrades for the Red Hat Enterprise Linux product. The successful company must also be in a position to provide technical support for the product as well as advice on effective and economic deployment and utilisation of the licences that the department will purchase. The company will also have to provide ongoing support (weekly health checks) and project support work (installing RHEL 5 linux 5 on Vmware cluster etc.)
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As well as providing upgrades and support the Department also intends to procure any additional licence subscriptions required over duration of this contract from the successful tenderer.
Estimated value excluding VAT: 90 000 💰
132 000 💰
Number of possible renewals: 3
Duration: 048 months
Reference number: RFT for the support of RHEL 5
Place of performance
Main site or place of performance: Cornamaddy, Athlone, Co. Westmeath.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As detailed in RFT.
Economic and financial standing: As detailed in RFT.
Minimum level(s) of standards: As detailed in RFT.
Technical and professional ability: As detailed in RFT.
Contract execution
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
The yearly cost of the licence subscription will be paid in advance, on an annual basis.
However the remainder of the costs must have Invoices submitted on a monthly basis in arrears and include detailed breakdown of the individuals, dates and work items to which the invoice refers.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: As detailed in RFT.

Procedure
Tender validity period: 060 days
Languages
Language: English 🗣️

Contracting authority
Identity
National registration number: N/a
Contact
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1142 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=93435&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=93435&B=ETENDERS_SIMPLE 🌏

Reference
Identifiers
Reference number attributed by the contracting authority: RFT for the support of RHEL 5
Source: OJS 2015/S 201-364438 (2015-10-13)
Contract award notice (2016-07-28)
Object
Scope of the procurement
Short description:
(1) The following Operational Support Services are required: — Regular (Twice weekly) remote monitoring and maintenance of the Production RHEL5 infrastructure (Comprising of 4 RHEL5 VM systems). — Reactive Support in the event of problems. — A facility to draw-down up to a maximum of 20 contractor/consultant days if required. (2) Reactive / Operational Support Reactive Support in the event of problems with the ability to log calls as a Priority 1, Priority 2 or Priority 3 depending on the urgency of the problem. — Provision of Help-desk service to the Department's Team; — Provision of Call and Issue logging, monitoring and reporting facilities; — Normal daily availability of cover (the Department's office hours are from 8:00 to 19:00, Monday to Friday (flexitime)); — Out of hours availability; — On-site support as required; — Reasonable response (see paragraph Response Times). (3) Ability to draw-down contractor consultants, if required, on a daily basis.
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Total value of the procurement: 65 000 EUR 💰
Notice metadata
Document type: Contract award notice
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2016-07-28 📅
Publication date: 2016-07-30 📅
Identifiers
Notice number: 2016/S 146-263980
Refers to notice: 2015/S 201-364438
OJ-S issue: 146

Object
Scope of the procurement
Short description:
— Regular (Twice weekly) remote monitoring and maintenance of the Production RHEL5 infrastructure (Comprising of 4 RHEL5 VM systems).
— A facility to draw-down up to a maximum of 20 contractor/consultant days if required.
Reactive Support in the event of problems with the ability to log calls as a Priority 1, Priority 2 or Priority 3 depending on the urgency of the problem.
— Provision of Help-desk service to the Department's Team;
— Provision of Call and Issue logging, monitoring and reporting facilities;
— Normal daily availability of cover (the Department's office hours are from 8:00 to 19:00, Monday to Friday (flexitime));
— Out of hours availability;
— On-site support as required;
(3) Ability to draw-down contractor consultants, if required, on a daily basis.
The provision of installation, configuration, maintenance, upgrade and support services for RedHat Enterprise Linux 5.
The Department wishes to select a company that has a recognised reseller relationship with RedHat Incorporated and is authorised by RedHat Incorporated to resell licences and upgrades for the RedHat Enterprise Linux product. The successful company must also be in a position to provide technical support for the product as well as advice on effective and economic deployment and utilisation of the licences that the department will purchase. The company will also have to provide ongoing support (weekly health-checks) and project support work (installing RHEL 5 Linux 5 on Vmware cluster etc.)
Show more
As well as providing upgrades and support the Department also intends to procure any additional licence subscriptions required over duration of this contract from the successful tenderer.
Place of performance
Main site or place of performance: Department of Education and Skills, Cornamaddy, Athlone, Co. Westmeath.

Procedure
Award criteria
Quality criterion (name): The capacity of the tenderer to deliver the requirements as demonstrated in their understanding of the requirements and their proposal as to how they will be met
Quality criterion (weighting): 150
Quality criterion (name): Experience of tenderer in providing similar services specific to the requirement — including reference sites where such work was carried out
Skills, experience and qualifications of nominated personnel
Quality criterion (weighting): 200
Cost criterion: Cost — Licensing
Cost weighting: 200
Cost criterion: Cost of operational and project support
Cost weighting: 300

Award of contract
Date of contract conclusion: 2016-01-06 📅

Complementary information
Review body
Name: The High Court
Postal address: Four Court, Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 118886088 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Source: OJS 2016/S 146-263980 (2016-07-28)
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