ICT Service delivery and management solution

Longford and Westmeath Education and Training Board

To provide LWETB with a proactive service delivery and management solution that will simplify administration, support, collaboration and learning while reducing operational costs. The service provider responding to this tender (Respondent) will be responsible for the support of the entire LWETB environment and be the primary point of contact for all support issues. There are currently several agreements in place which provide for the support of various systems and hardware within the LWETB environment. The Respondent will liaise with any third parties that are currently in place. Where a system is supported or managed by a third party, the Respondent will be required to work with the third party to resolve the issue and will be responsible for tracking it through to resolution.

Deadline

The time limit for receipt of tenders was 2016-07-01. The procurement was published on 2016-05-25.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2016-05-25 Contract notice
2016-10-27 Contract award notice
Contract notice (2016-05-25)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: ICT Management Solution
Short description:
To provide LWETB with a proactive service delivery and management solution that will simplify administration, support, collaboration and learning while reducing operational costs. The service provider responding to this tender (Respondent) will be responsible for the support of the entire LWETB environment and be the primary point of contact for all support issues. There are currently several agreements in place which provide for the support of various systems and hardware within the LWETB environment. The Respondent will liaise with any third parties that are currently in place. Where a system is supported or managed by a third party, the Respondent will be required to work with the third party to resolve the issue and will be responsible for tracking it through to resolution.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Data network management and support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Longford and Westmeath Education and Training Board
Postal address: Marlinstown Office Park, Co. Westmeath
Postal town: Mullingar
Contact
Internet address: http://www.admin@lwetb.ie 📧
E-mail: mmckeon@lwetb.ie 📧
Phone: +353 499348389 📞
Fax: +353 433345360 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=99017&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2016-05-25 📅
Submission deadline: 2016-07-01 📅
Publication date: 2016-05-27 📅
Identifiers
Notice number: 2016/S 101-179952
OJ-S issue: 101

Object
Scope of the procurement
Estimated total value: 210 000 EUR 💰
Estimated value excluding VAT: 210 000 EUR 💰
Duration: 12 months
Description of renewals:
Subject to satisfactory provision of the contracted service by the successful tenderer, the contract may be extended for periods up to a maximum of 3 additional years.
Place of performance
Main site or place of performance: Various.

Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 4 months
Tender opening date: 2016-07-01 📅
Tender opening time: 12:00
Place: LWETB Offices, Battery Road, Longford.

Contracting authority
Identity
National registration number: 3185033GH
Contact
Contact point: Mary McKeon
Internet address: www.admin@lwetb.ie 📧
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/95397 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=99017&B=ETENDERS_SIMPLE 🌏
Awarding authority name: Lwetb
Postal address: Administrative Offices, Battery Road
Postal town: Longford
Postal code: N39 YV90
Phone: +353 433334004 📞

Complementary information
Review body
Name: Dept. of Justice
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2016/S 101-179952 (2016-05-25)
Contract award notice (2016-10-27)
Object
Scope of the procurement
Short description:
To provide LWETB with a proactive service delivery and management solution that will simplify administration, support, collaboration and learning while reducing operational costs. The service provider responding to this tender (Respondent) will be responsible for the support of the entire LWETB environment and be the primary point of contact for all support issues. There are currently several agreements in place which provide for the support of various systems and hardware within the LWETB environment. The Respondent will liaise with any third parties that are currently in place. Where a system is supported or managed by a third party, the Respondent will be required to work with the third party to resolve the issue and will be responsible for tracking it through to resolution.
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Total value of the procurement: 86 400 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Contact
Phone: +353 449348389 📞

Reference
Dates
Date dispatched: 2016-10-27 📅
Publication date: 2016-10-29 📅
Identifiers
Notice number: 2016/S 210-381772
Refers to notice: 2016/S 101-179952
OJ-S issue: 210

Object
Scope of the procurement
Short description:
To provide LWETB with a proactive service delivery and management solution
that will simplify administration, support, collaboration and learning while reducing
operational costs. The service provider responding to this tender (Respondent)
will be responsible for the support of the entire LWETB environment and be the
primary point of contact for all support issues.
There are currently several agreements in place which provide for the support of
various systems and hardware within the LWETB environment. The Respondent
will liaise with any third parties that are currently in place. Where a system is
supported or managed by a third party, the Respondent will be required to work
with the third party to resolve the issue and will be responsible for tracking it
through to resolution.

Procedure
Award criteria
Quality criterion (name): Technical
Quality criterion (weighting): 30 %
Quality criterion (name): Operational
Price weighting: 40 %

Award of contract
Date of contract conclusion: 2016-09-07 📅

Complementary information
Review body
Name: Dept of Justice
Source: OJS 2016/S 210-381772 (2016-10-27)
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