Provision of Help-desk and Network Support Services
Food Safety Authority of Ireland
The FSAI seeks proposals for the provision of on-site IT Help-desk and Network Support Services for a period of 1 year, with an option to renew up to a maximum of 5 years.
Please refer to the attached Request for Tender (RFT) document for further information.
The time limit for receipt of tenders was 2017-07-19. The procurement was published on 2017-06-14.
Who? What?- • Information systems or technology strategic review and planning services › Information technology services
- • System and support services › Helpdesk and support services
Procurement history
| Date | Document |
|---|---|
| 2017-06-14 | Contract notice |
| 2018-01-26 | Contract award notice |
Contract notice (2017-06-14)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 2017/06
Short description:
“The FSAI seeks proposals for the provision of on-site IT Help-desk and Network Support Services for a period of 1 year, with an option to renew up to a...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Information technology services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Food Safety Authority of Ireland
Postal address: Block DEF, Abbey Court, Lower Abbey Street
Postal code: D01 W2H4
Postal town: Dublin
Contact
Internet address: http://www.fsai.ie 🌏
E-mail: mkane@fsai.ie 📧
Phone: +353 18171331 📞
Fax: +353 18171231 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=114084&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2017-06-14 📅
Submission deadline: 2017-07-19 📅
Publication date: 2017-06-16 📅
Identifiers
Notice number: 2017/S 114-229590
OJ-S issue: 114
Additional information
“Please refer to the attached Request for Tender (RFT) document for further information.”
Object
Scope of the procurement
Short description:
“The FSAI seeks proposals for the provision of on-site IT Help-desk and Network Support Services for a period of 1 year, with an option to renew up to a...”
Show more
“Please refer to the attached Request for Tender (RFT) document for further information.”
Estimated total value: 600 000 EUR 💰
Short description:
“The FSAI seeks proposals for the provision of on-site IT Help-desk and Network Support Services for a period of 1 year, with an option to renew up to a...”
Show more
Estimated value excluding VAT: 600 000 EUR 💰
Duration: 12 months
Description of renewals:
“The Contracting Authority reserves the right to extend the Term for a period or periods of up to 12 months with a maximum of 4 such extension or extensions...”
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Additional information:
“Please refer to the attached Request for Tender (RFT) document for further information.”
Place of performance
Main site or place of performance:
“Dublin — Ireland.”
Legal, economic, financial and technical information
Contract execution
Contract performance conditions:
“Please refer to the attached Request for Tender (RFT) document for further information.”
Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2018-01-19 📅
Tender opening date: 2017-07-20 📅
Tender opening time: 10:00
Place: Office of the Food Safety Authority of Ireland (FSAI), Block DEF, Lower Abbey Street, Dublin D01 W2H4, Ireland.
Additional information:
“Nominated Officer from the Contracting Authority.”
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Marc Kane
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/557 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=114084&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court, Four Courts
Postal address: Ground Floor, East Wing, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
E-mail: highcourtscentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Source: OJS 2017/S 114-229590 (2017-06-14)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: 2017/06
Short description:
“The FSAI seeks proposals for the provision of on-site IT Help-desk and Network Support Services for a period of 1 year, with an option to renew up to a...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Information technology services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Food Safety Authority of Ireland
Postal address: Block DEF, Abbey Court, Lower Abbey Street
Postal code: D01 W2H4
Postal town: Dublin
Contact
Internet address: http://www.fsai.ie 🌏
E-mail: mkane@fsai.ie 📧
Phone: +353 18171331 📞
Fax: +353 18171231 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=114084&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2017-06-14 📅
Submission deadline: 2017-07-19 📅
Publication date: 2017-06-16 📅
Identifiers
Notice number: 2017/S 114-229590
OJ-S issue: 114
Additional information
“Please refer to the attached Request for Tender (RFT) document for further information.”
Object
Scope of the procurement
Short description:
“The FSAI seeks proposals for the provision of on-site IT Help-desk and Network Support Services for a period of 1 year, with an option to renew up to a...”
“Please refer to the attached Request for Tender (RFT) document for further information.”
Estimated total value: 600 000 EUR 💰
Short description:
“The FSAI seeks proposals for the provision of on-site IT Help-desk and Network Support Services for a period of 1 year, with an option to renew up to a...”
Estimated value excluding VAT: 600 000 EUR 💰
Duration: 12 months
Description of renewals:
“The Contracting Authority reserves the right to extend the Term for a period or periods of up to 12 months with a maximum of 4 such extension or extensions...”
Additional information:
“Please refer to the attached Request for Tender (RFT) document for further information.”
Place of performance
Main site or place of performance:
“Dublin — Ireland.”
Legal, economic, financial and technical information
Contract execution
Contract performance conditions:
“Please refer to the attached Request for Tender (RFT) document for further information.”
Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2018-01-19 📅
Tender opening date: 2017-07-20 📅
Tender opening time: 10:00
Place: Office of the Food Safety Authority of Ireland (FSAI), Block DEF, Lower Abbey Street, Dublin D01 W2H4, Ireland.
Additional information:
“Nominated Officer from the Contracting Authority.”
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Marc Kane
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/557 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=114084&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court, Four Courts
Postal address: Ground Floor, East Wing, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
E-mail: highcourtscentraloffice@courts.ie 📧
Internet address: www.courts.ie 🌏
Source: OJS 2017/S 114-229590 (2017-06-14)
Contract award notice (2018-01-26)
Object
Scope of the procurement
Short description:
“The FSAI seeks proposals for the provision of on-site IT Helpdesk and Network Support Services for a period of 1 year, with an option to renew up to a...”
Show more
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: The Exchange, George's Dock, IFSC
Postal code: D01 P2V6
Postal town: Dublin 1
Reference
Dates
Date dispatched: 2018-01-26 📅
Publication date: 2018-01-30 📅
Identifiers
Notice number: 2018/S 020-042174
Refers to notice: 2017/S 114-229590
OJ-S issue: 20
Additional information
“Please refer to attached Request for Tender (RFT) document for further information.”
Object
Scope of the procurement
Short description:
“The FSAI seeks proposals for the provision of on-site IT Helpdesk and Network Support Services for a period of 1 year, with an option to renew up to a...”
Show more
“Please refer to the Request for Tender (RFT) document for further information.”
“The FSAI seeks proposals for the provision of on-site IT Helpdesk and Network Support Services for a period of 1 year, with an option to renew up to a...”
Show more
Additional information:
“Please refer to attached Request for Tender (RFT) document for further information.”
Place of performance
Main site or place of performance:
“Dublin - Ireland.”
Procedure
Award criteria
Quality criterion (name): Proposed methodology and approach
Quality criterion (weighting): 25 %
Quality criterion (name): Qualifications and experience of proposed key personnel
Internal and external recognised Industry and Quality Accreditations
Quality criterion (weighting): 10 %
Quality criterion (name): Any proposed additional benefits/value for money
Quality criterion (weighting): 5 %
Price weighting: 35 %
Reference
Additional information
“This tender has been cancelled and no contract was awarded.”
Source: OJS 2018/S 020-042174 (2018-01-26)
Object
Scope of the procurement
Short description:
“The FSAI seeks proposals for the provision of on-site IT Helpdesk and Network Support Services for a period of 1 year, with an option to renew up to a...”
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: The Exchange, George's Dock, IFSC
Postal code: D01 P2V6
Postal town: Dublin 1
Reference
Dates
Date dispatched: 2018-01-26 📅
Publication date: 2018-01-30 📅
Identifiers
Notice number: 2018/S 020-042174
Refers to notice: 2017/S 114-229590
OJ-S issue: 20
Additional information
“Please refer to attached Request for Tender (RFT) document for further information.”
Object
Scope of the procurement
Short description:
“The FSAI seeks proposals for the provision of on-site IT Helpdesk and Network Support Services for a period of 1 year, with an option to renew up to a...”
“Please refer to the Request for Tender (RFT) document for further information.”
Show more (1)
“The FSAI seeks proposals for the provision of on-site IT Helpdesk and Network Support Services for a period of 1 year, with an option to renew up to a...”
“Please refer to attached Request for Tender (RFT) document for further information.”
Place of performance
Main site or place of performance:
“Dublin - Ireland.”
Procedure
Award criteria
Quality criterion (name): Proposed methodology and approach
Quality criterion (weighting): 25 %
Quality criterion (name): Qualifications and experience of proposed key personnel
Internal and external recognised Industry and Quality Accreditations
Quality criterion (weighting): 10 %
Quality criterion (name): Any proposed additional benefits/value for money
Quality criterion (weighting): 5 %
Price weighting: 35 %
Reference
Additional information
“This tender has been cancelled and no contract was awarded.”
Source: OJS 2018/S 020-042174 (2018-01-26)
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