Provision of Managed Services (including ICT Service Desk) and Hosting Services plus Supporting Professional Services

Tourism Ireland Limited

Tourism Ireland is seeking a suitably qualified supplier to provide Managed Services (including an ICT Service Desk) and Hosting Services plus supporting Professional Services commencing January 2016.

Deadline

The time limit for receipt of tenders was 2015-07-14. The procurement was published on 2015-06-12.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• BT Communications Ireland Ltd

Who?

• Tourism Ireland Limited

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2015-06-12	Contract notice
2019-05-09	Contract award notice

Contract notice (2015-06-12)
Object
Scope of the procurement
Title: Data network management and support services
Quantity or scope:

The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the technical infrastructure of Tourism Ireland‘s network of offices. The Contract Period will be for 3 (three) years subject to budget and annual performance review, and other factors. Tourism Ireland may, at its discretion, extend the contract annually for a further 4 (four) years up to a maximum of 7 (seven) years. It is anticipated that work under the Contract will commence in January 2016.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Data network management and support services 📦

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Tourism Ireland Limited
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.ireland.com 🌏
E-mail: hhughes@tourismireland.com 📧
Phone: +353 14763400 📞
Fax: +353 14763666 📠

Reference
Dates
Date dispatched: 2015-06-12 📅
Submission deadline: 2015-07-14 📅
Publication date: 2015-06-17 📅
Identifiers
Notice number: 2015/S 115-208707
OJ-S issue: 115
Additional information

Please refer to the Irish Public Procurement portal www.etenders.gov.ie to download the RTP documentation in support of this Notice. This Call for Requests to Participate is the 1 Requests to Participate must be submitted in hard copy and must be sent in clearly marked envelopes. Please return the original signed Request to Participate plus 3 copies (4 hard copies in total) plus a soft copy on memory stick. Tourism Ireland cannot accept responsibility for applications that are lost or damaged in the post. Late applications will not be accepted. Applications by fax or by e-mail will not be accepted. Tourism Ireland will not be responsible for costs, charges or expenses incurred by participants, whether or not a final contract is awarded. Tourism Ireland reserves the right to have its partners avail of the services under this agreement, if required. Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North South Implementation Bodies and Tourism Ireland. Award of this contract will be subject to approval by the Board of Tourism Ireland. Award of this contract will be subject to selected candidate being qualified for the purposes of the Fair Employment and Treatment (Northern Ireland) Order 1998, if based in Northern Ireland. Award of this contract will be subject to selected candidate obtaining a Tax Clearance Certificate as required by the Irish Revenue Commissioners. The contract will be subject to Irish law. Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process. This notice does not represent a commitment to enter into any contract(s).

Additional information

Please refer to the Irish Public Procurement portal www.etenders.gov.ie to download the RTP documentation in support of this Notice.

This Call for Requests to Participate is the 1

Requests to Participate must be submitted in hard copy and must be sent in clearly marked envelopes. Please return the original signed Request to Participate plus 3 copies (4 hard copies in total) plus a soft copy on memory stick.

Tourism Ireland cannot accept responsibility for applications that are lost or damaged in the post.

Late applications will not be accepted. Applications by fax or by e-mail will not be accepted.

Tourism Ireland will not be responsible for costs, charges or expenses incurred by participants, whether or not a final contract is awarded.

Tourism Ireland reserves the right to have its partners avail of the services under this agreement, if required.

Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North South Implementation Bodies and Tourism Ireland.

Award of this contract will be subject to approval by the Board of Tourism Ireland.

Award of this contract will be subject to selected candidate being qualified for the purposes of the Fair Employment and Treatment (Northern Ireland) Order 1998, if based in Northern Ireland.

Award of this contract will be subject to selected candidate obtaining a Tax Clearance Certificate as required by the Irish Revenue Commissioners.

The contract will be subject to Irish law.

Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process. This notice does not represent a commitment to enter into any contract(s).

Object
Scope of the procurement
Short description:

Tourism Ireland has a global network spanning 15 sites comprising of approximately 150 staff and 50 temporary or agency staff. Each site has at least 1 server (except Dubai which has no server) and a minimum of 3 staff.

Tourism Ireland‘s existing ICT Service Desk standard operations are via telephone and email from 8:00 to 23:00 364 days per year, with an out of hours and on call facility.

Tourism Ireland‘s existing dedicated hosting facilities are split across an outsourced hosting facility in a Citywest data centre in Dublin (internet facing) and Tourism Ireland‘s Bishops Square office, also in Dublin (non internet facing).

Both sites have corporate servers and storage. Colocation Hosting is also in Citywest in Dublin.

Tourism Ireland‘s main requirements are listed below:

1. Managed Services of Dedicated Hosting equipment on the Hardware and Software listed in Appendix A including ICT Service Desk from 8:00 to 23:00 GMT 364 days a year for 1

2. Dedicated Hosting of servers in a secure data centre and Colocation Hosting Services including Internet break out.

3. Professional Services provision for the upgrade and development of the ICT Estate as per Appendix A and any additional hardware or software related ICT projects.

Each component above is described in detail in the supporting ITT documentation.

Quarterly and annual reviews will be required with key named personnel.

Monthly reporting will also be required via email.

Reference number: CRT/GF/2015/02
Place of performance
Main site or place of performance: Island of Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Please see the supporting Tender documentation available for downloading.
Economic and financial standing:

Satisfaction with the financial standing of the Supplier

In order to be deemed suitable for evaluation Suppliers must demonstrate that they have robust financial standing by providing:

— Audited accounts or balance sheets for the past 3 financial years or if unavailable, an acceptable explanation as to why they are unavailable. Reluctance or failure to supply audited accounts is not deemed to be an acceptable explanation.

— Statement of overall turnover and turnover on services to which the contract relates for the past 3 financial years.

Minimum level(s) of standards: Please see the supporting Tender documentation available for downloading.
Technical and professional ability:

Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

A grouping if successful, must contract as a single entity, having joint and several liability.

Names and professional qualifications of the staff ✅

Procedure
Envisaged number of candidates: 5
Objective criteria for selection:

Subject to the quality of applications received based on satisfaction of standard pre-qualification criteria and then evaluation of submissions against the following suitability criteria:

Previous Experience in Managing Contracts of a Similar Size and Nature in the Past 3 Years/List of Referees

Proven skills and knowledge in the areas as outlined — evidence of the relevant experience of the personnel to be assigned to the project.

Adequate resources to fulfil the requirements.

Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Hannah Hughes
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1197 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=89080&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=89080&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Start date: 2016-01-01 📅
End date: 2023-01-01 📅
Identifiers
Reference number attributed by the contracting authority: CRT/GF/2015/02
Additional information

Please refer to the Irish Public Procurement portal www.etenders.gov.ie to download the RTP documentation in support of this Notice.

This Call for Requests to Participate is the 1

Requests to Participate must be submitted in hard copy and must be sent in clearly marked envelopes. Please return the original signed Request to Participate plus 3 copies (4 hard copies in total) plus a soft copy on memory stick.

Tourism Ireland cannot accept responsibility for applications that are lost or damaged in the post.

Late applications will not be accepted. Applications by fax or by e-mail will not be accepted.

Tourism Ireland will not be responsible for costs, charges or expenses incurred by participants, whether or not a final contract is awarded.

Tourism Ireland reserves the right to have its partners avail of the services under this agreement, if required.

Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North South Implementation Bodies and Tourism Ireland.

Award of this contract will be subject to approval by the Board of Tourism Ireland.

Award of this contract will be subject to selected candidate…

… being qualified for the purposes of the Fair Employment and Treatment (Northern Ireland) Order 1998, if based in Northern Ireland.

… obtaining a Tax Clearance Certificate as required by the Irish Revenue Commissioners.

The contract will be subject to Irish law.

Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process. This notice does not represent a commitment to enter into any contract(s).

Source: OJS 2015/S 115-208707 (2015-06-12)

Contract award notice (2019-05-09)
Object
Scope of the procurement
Short description:

This competition is closed and a contract has been awarded to the highest scoring tenderer. Tourism Ireland is seeking a suitably qualified supplier to provide managed services [including an ICT service desk] and hosting services plus supporting professional services commencing January 2016. Each component above is described in detail in the supporting ITT documentation.

Total value of the procurement: 2 060 000 EUR 💰
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Additional CPV: Information technology services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Awarding authority name: Tourism Ireland Ltd
Postal code: D2

Reference
Dates
Date dispatched: 2019-05-09 📅
Publication date: 2019-05-14 📅
Identifiers
Notice number: 2019/S 092-222844
Refers to notice: 2015/S 115-208707
OJ-S issue: 92
Additional information
This tender competition is closed and a contract has been awarded.

Object
Scope of the procurement
Short description:

Tourism Ireland is seeking a suitably qualified supplier to provide managed services (including an ICT service desk) and hosting services plus supporting professional services commencing January 2016.

Tourism Ireland‘s existing ICT service desk standard operations are via telephone and email from 8:00 to 23:00364 days per year, with an out of hours and on call facility.

1) Managed services of dedicated hosting equipment on the hardware and software listed in Appendix A including ICT service desk from 8:00 to 23:00 GMT 364 days a year for 1st and 2nd Level ICT related issues;

2) Dedicated Hosting of servers in a secure data centre and colocation hosting services including Internet break out;

3) Professional services provision for the upgrade and development of the ICT Estate as per Appendix A and any additional hardware or software related ICT projects.

Place of performance
Main site or place of performance: Delivery across Tourism Ireland's global network of offices.

Procedure
Award criteria
Quality criterion (name): Technical Specifications – Divided into 3 sections of equal importance 1. Service Desk and Managed Services [10 %] 2. Hosting [10 % 3. Professional Services [10 %]
Quality criterion (weighting): 30 %
Quality criterion (name): Quality of proposed contract solution and management of contract
Quality criterion (weighting): 10 %
Quality criterion (name): Exit strategy
Quality criterion (weighting): 5 %
Quality criterion (name): Innovation and added value
Cost criterion (name): Cost
Cost criterion (weighting): 50 %

Award of contract
Date of contract conclusion: 2016-05-04 📅
Name: BT Communications Ireland Ltd
Postal address: Grand Canal Plaza, Upper Grand Canal Street
Postal town: Dublin
Postal code: D4
Country: Ireland 🇮🇪
Internet address: https://www.btireland.com 🌏
Total value of the procurement: 2 060 000 EUR 💰
Information about tenders
Number of tenders received: 2

Contracting authority
Identity
National registration number: N/a

Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2019/S 092-222844 (2019-05-09)

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