Provision of On-site ICT Support Services — Dublin
Tourism Ireland Limited
The ICT Department of Tourism Ireland wishes to procure the services of a Supplier for the provision of On-site ICT Support Services to its Dublin Office. Suitably qualified applicants are hereby invited to submit a Request to Participate. The Contract period will be for two [2] years subject to budget and annual performance review and other factors, with the option to extend annually for up to three [3] further years, at Tourism Ireland's discretion. The Contract will commence in August 2017. Please refer to the documents attached for downloading for further details.
DeadlineThe time limit for receipt of tenders was 2017-03-27. The procurement was published on 2017-02-23.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Computer support services › Technical computer support services
- • System and support services › Helpdesk and support services
Procurement history
| Date | Document |
|---|---|
| 2017-02-23 | Contract notice |
| 2017-10-11 | Contract award notice |
Contract notice (2017-02-23)
Object
Scope of the procurement
Title: Technical computer support services
Reference number: Onsite Dublin-DMCI-2017
Short description:
“The ICT Department of Tourism Ireland wishes to procure the services of a Supplier for the provision of On-site ICT Support Services to its Dublin Office....”
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Technical computer support services 📦
Additional CPV: Helpdesk and support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Tourism Ireland Limited
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Contact
Internet address: http://www.ireland.com 🌏
E-mail: hhughes@tourismireland.com 📧
Phone: +353 14763474 📞
Fax: +353 014763642 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=108944&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2017-02-23 📅
Submission deadline: 2017-03-27 📅
Publication date: 2017-02-24 📅
Identifiers
Notice number: 2017/S 039-071046
OJ-S issue: 39
Additional information
“Estimated contract value detailed in this Notice is the maximum budget available for the first 3 years.”
Object
Scope of the procurement
Estimated total value: 420 000 EUR 💰
Short description:
“The ICT Department of Tourism Ireland wishes to procure the services fo a Supplier for the provision of Onsite ICT Support Services in its Dublin Office....”
Show more
Estimated value excluding VAT: 420 000 EUR 💰
Duration: 36 months
Additional information:
“Estimated contract value detailed in this Notice is the maximum budget available for the first 3 years.”
Place of performance
Main site or place of performance:
“Tourism Ireland's Dublin Office.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“A grouping, if successful, must contract as a single entity, having joint and several liability.”
“The tenderer will be requested in the Response document to provide proof of technical competence, to include examples, in the systems/technology as...”
Show more
Economic and financial standing:
“Satisfaction with the financial standing of the Supplier”
“In order to be deemed suitable for evaluation under Step 3, Suppliers must demonstrate that they have robust financial standing by providing:”
“—A statement of overall turnover and turnover to which the contract relates for the last 2 years”
“If a limited company”
“— Audited Accounts or Balance Sheets for the past 2 years [1 copy for each year — to be appended]”
“If an individual or partnership”
“— contact details of their accountant/auditor and agreement that Tourism Ireland may speak with that accountant/auditor without prior notification to that...”
Show more
Minimum level(s) of standards:
“Please refer to thedocumentation available for downloading from the etender website www.etenders.gov.ie”
“Tenderers will be required to provide evidence of technical competence, to include examples, in the following systems/technology [or equivalent] including...”
Show more
“1. Windows Server 2008/2012”
“2. Exchange 2010”
“3. Windows 7”
“4. Commvault”
“5. Symantec Antivirus”
“6. EAS/Zantaz email archiving solution”
“7. Polycom Videoconferencing”
“8. Virtual Environments”
“9. File Archiving”
“10. Technical Project Manager and implementation of IT Infrastructure Projects in conjunction with the ICT Project Manager”
“11. Cisco Call Manager VOIP System”
“12. Mobile Device Management”
“13. SAN Management.”
Procedure
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
“Previous relevant experience in managing contracts of a similar size and nature in the last 3 years”
“Qualifications and experience of proposed project team in the areas outlined”
“Adequate resources to fulfil the requirements.”
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Hannah Hughes
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1197 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=108944&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
“These services are being tendered using a Restricted procedure.”
“The successful tenderer will be required to be present in Tourism Ireland's Dublin office.”
“Requests to Participate must be submitted in line with the submission procedure detailed in the Instructions Document”
“Tourism Ireland cannot accept responsibility for applications that are lost or damaged during delivery.”
“Late applications will not be accepted.”
“Tourism Ireland will not be responsible for costs, charges or expenses incurred by participants, whether or not a final contract is awarded.”
“Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North/South Implementation Bodies and Tourism Ireland.”
“Award of this contract will be subject to the winning Tenderer's compliance with the Fair Employment and Treatment (Northern Ireland) Order 1998 [if based...”
Show more
“Award of this contract will be subject to selected candidate obtaining a Tax Clearance Certificate or equivalent as required by the Irish Revenue Commissioners.”
Show more
“The contract will be subject to Irish law.”
“Award of this Contract will be subject to the approval of the Board of Tourism Ireland.”
“Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to...”
Show more
“This notice does not represent a commitment to enter into any contract(s).”
Complementary information
Review body
Name: The High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2017/S 039-071046 (2017-02-23)
Object
Scope of the procurement
Title: Technical computer support services
Reference number: Onsite Dublin-DMCI-2017
Short description:
“The ICT Department of Tourism Ireland wishes to procure the services of a Supplier for the provision of On-site ICT Support Services to its Dublin Office....”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Technical computer support services 📦
Additional CPV: Helpdesk and support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Tourism Ireland Limited
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Contact
Internet address: http://www.ireland.com 🌏
E-mail: hhughes@tourismireland.com 📧
Phone: +353 14763474 📞
Fax: +353 014763642 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=108944&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2017-02-23 📅
Submission deadline: 2017-03-27 📅
Publication date: 2017-02-24 📅
Identifiers
Notice number: 2017/S 039-071046
OJ-S issue: 39
Additional information
“Estimated contract value detailed in this Notice is the maximum budget available for the first 3 years.”
Object
Scope of the procurement
Estimated total value: 420 000 EUR 💰
Short description:
“The ICT Department of Tourism Ireland wishes to procure the services fo a Supplier for the provision of Onsite ICT Support Services in its Dublin Office....”
Estimated value excluding VAT: 420 000 EUR 💰
Duration: 36 months
Additional information:
“Estimated contract value detailed in this Notice is the maximum budget available for the first 3 years.”
Place of performance
Main site or place of performance:
“Tourism Ireland's Dublin Office.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“A grouping, if successful, must contract as a single entity, having joint and several liability.”
“The tenderer will be requested in the Response document to provide proof of technical competence, to include examples, in the systems/technology as...”
Economic and financial standing:
“Satisfaction with the financial standing of the Supplier”
“In order to be deemed suitable for evaluation under Step 3, Suppliers must demonstrate that they have robust financial standing by providing:”
Show more (5)
“—A statement of overall turnover and turnover to which the contract relates for the last 2 years”
“If a limited company”
“— Audited Accounts or Balance Sheets for the past 2 years [1 copy for each year — to be appended]”
“If an individual or partnership”
“— contact details of their accountant/auditor and agreement that Tourism Ireland may speak with that accountant/auditor without prior notification to that...”
“Please refer to thedocumentation available for downloading from the etender website www.etenders.gov.ie”
“Tenderers will be required to provide evidence of technical competence, to include examples, in the following systems/technology [or equivalent] including...”
Show more (13)
“1. Windows Server 2008/2012”
“2. Exchange 2010”
“3. Windows 7”
“4. Commvault”
“5. Symantec Antivirus”
“6. EAS/Zantaz email archiving solution”
“7. Polycom Videoconferencing”
“8. Virtual Environments”
“9. File Archiving”
“10. Technical Project Manager and implementation of IT Infrastructure Projects in conjunction with the ICT Project Manager”
“11. Cisco Call Manager VOIP System”
“12. Mobile Device Management”
“13. SAN Management.”
Procedure
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
“Previous relevant experience in managing contracts of a similar size and nature in the last 3 years”
“Qualifications and experience of proposed project team in the areas outlined”
Show more (1)
“Adequate resources to fulfil the requirements.”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Hannah Hughes
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1197 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=108944&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
“These services are being tendered using a Restricted procedure.”
“The successful tenderer will be required to be present in Tourism Ireland's Dublin office.”
Show more (11)
“Requests to Participate must be submitted in line with the submission procedure detailed in the Instructions Document”
“Tourism Ireland cannot accept responsibility for applications that are lost or damaged during delivery.”
“Late applications will not be accepted.”
“Tourism Ireland will not be responsible for costs, charges or expenses incurred by participants, whether or not a final contract is awarded.”
“Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North/South Implementation Bodies and Tourism Ireland.”
“Award of this contract will be subject to the winning Tenderer's compliance with the Fair Employment and Treatment (Northern Ireland) Order 1998 [if based...”
“Award of this contract will be subject to selected candidate obtaining a Tax Clearance Certificate or equivalent as required by the Irish Revenue Commissioners.”
“The contract will be subject to Irish law.”
“Award of this Contract will be subject to the approval of the Board of Tourism Ireland.”
“Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to...”
“This notice does not represent a commitment to enter into any contract(s).”
Complementary information
Review body
Name: The High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2017/S 039-071046 (2017-02-23)
Contract award notice (2017-10-11)
Object
Scope of the procurement
Short description:
“The ICT Department of Tourism Ireland wishes to procure the services of a Supplier for the provision of On-site ICT Support Services to its Dublin Office....”
Show more
Total value of the procurement: 700 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: 5th Floor, Bishop's Square, Redmond's Hill
Reference
Dates
Date dispatched: 2017-10-11 📅
Publication date: 2017-10-13 📅
Identifiers
Notice number: 2017/S 197-405288
Refers to notice: 2017/S 039-071046
OJ-S issue: 197
Object
Scope of the procurement
Short description:
“The ICT Department of Tourism Ireland wishes to procure the services of a Supplier for the provision of Onsite ICT Support Services in its Dublin Office....”
Show more
Procedure
Award criteria
Quality criterion (name): Technical competence
Quality criterion (weighting): 20
Quality criterion (name): Project and implementation planning
Quality criterion (weighting): 10
Quality criterion (name): Supplier and contract management and procurement
Management of the contract
Cost criterion: Cost
Cost weighting: 50
Award of contract
Date of contract conclusion: 2017-07-01 📅
Reference
Additional information
“Requests to Participate must be submitted in line with the submission procedure detailed in the Instructions Document.”
“Award of this contract will be subject to the winning Tenderer's compliance with the Fair Employment and Treatment (Northern Ireland) Order 1998 (if based...”
Show more
Source: OJS 2017/S 197-405288 (2017-10-11)
Object
Scope of the procurement
Short description:
“The ICT Department of Tourism Ireland wishes to procure the services of a Supplier for the provision of On-site ICT Support Services to its Dublin Office....”
Total value of the procurement: 700 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: 5th Floor, Bishop's Square, Redmond's Hill
Reference
Dates
Date dispatched: 2017-10-11 📅
Publication date: 2017-10-13 📅
Identifiers
Notice number: 2017/S 197-405288
Refers to notice: 2017/S 039-071046
OJ-S issue: 197
Object
Scope of the procurement
Short description:
“The ICT Department of Tourism Ireland wishes to procure the services of a Supplier for the provision of Onsite ICT Support Services in its Dublin Office....”
Procedure
Award criteria
Quality criterion (name): Technical competence
Quality criterion (weighting): 20
Quality criterion (name): Project and implementation planning
Quality criterion (weighting): 10
Quality criterion (name): Supplier and contract management and procurement
Management of the contract
Cost criterion: Cost
Cost weighting: 50
Award of contract
Date of contract conclusion: 2017-07-01 📅
Reference
Additional information
“Requests to Participate must be submitted in line with the submission procedure detailed in the Instructions Document.”
“Award of this contract will be subject to the winning Tenderer's compliance with the Fair Employment and Treatment (Northern Ireland) Order 1998 (if based...”
Source: OJS 2017/S 197-405288 (2017-10-11)
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