Customer Relationship Management (CRM) and Scanning Development and Support Services

Contract notice (2017-03-21)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: DVCSD2017-CRM & Scanning Support
Short description:
“The Department invites expressions of interest from companies interested in tendering for the provision of an integrated scanning and CRM Solution to...”    Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Development software package 📦
Place of performance
NUTS region: ie013 🏙️

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Transport, Tourism & Sport
Postal address: Shannon Town Centre
Postal town: Shannon
Contact
Internet address: http://www.dttas.ie 🌏
E-mail: dvcsdnetwork@transport.ie 📧
Phone: +353 61365099 📞
Fax: +353 61363480 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=110144&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=110144&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2017-03-21 📅
Submission deadline: 2017-04-18 📅
Publication date: 2017-03-23 📅
Identifiers
Notice number: 2017/S 058-107925
OJ-S issue: 58

Object
Scope of the procurement
Estimated total value: 300 000 EUR 💰
Short description:
“The Department”

“invites expressions”

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“of interest from”

“companies interested”

“in tendering for the”

“provision of an integrated scanning and CRM Solution to enhance the management of customer relationships, reduce manual handling and replace key...”

Short description

provision of an integrated scanning and CRM Solution to enhance the management of customer relationships, reduce manual handling and replace key functionality of an existing application.

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Estimated value excluding VAT: 300 000 EUR 💰
Duration: 24 months
Description of renewals:
“Renewal for one additional year after review.”
Place of performance
Main site or place of performance:
“Shannon, Co Clare.”

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“(1) All candidates will be required to produce a certificate or declaration demonstrating that they are not bankrupt or the subject of an administration...”    Show more

“(2) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has...”    Show more

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“(3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating...”

Suitability to pursue the professional activity

(3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession.

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“(4) All candidates will be required to produce a certificate or declaration demonstrating that they have not committed an act of grave misconduct in the...”

Suitability to pursue the professional activity

(4) All candidates will be required to produce a certificate or declaration demonstrating that they have not committed an act of grave misconduct in the course of their business or profession.

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“(5) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to...”

Suitability to pursue the professional activity

(5) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process.

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“(6) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of...”

Suitability to pursue the professional activity

(6) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of social security contributions under the law or of the relevant State in which the candidate is established

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“(7) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of...”

Suitability to pursue the professional activity

(7) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of taxes under the law or of the relevant State in which the economic operator is established.

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Economic and financial standing:
“(1) All candidates will be required to provide a reference from their bank.”

“(2) All candidates will be required to provide a statement, covering the 3 previous financial years including the overall turnover of the candidate and the...”    Show more

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“(3) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.”

Technical and professional ability:
“(1) A statement of the candidate's average annual number of staff and managerial staff over the previous 3 years.”

“(2) A statement of the principal goods sold or services provided by the supplier or the services provider in the past 3 years, detailing the dates on which...”    Show more

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“(3) A check may be carried out by the contracting authority or by a competent official body of the State in which the candidate is established, to verify...”

Technical and professional ability

(3) A check may be carried out by the contracting authority or by a competent official body of the State in which the candidate is established, to verify the technical capacity of the candidate; and if relevant, on the candidates study and research facilities and quality control measures;

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“(4) A statement of the candidate's technical facilities; measures for ensuring quality; and their study and research facilities;”

“(5) An indication of the proportion of the contract which the services provider intends possibly to subcontract”

“(6) A statement of the technicians or technical services available to the candidate to carry out the work under the contract; or be involved in the...”

Technical and professional ability

(6) A statement of the technicians or technical services available to the candidate to carry out the work under the contract; or be involved in the production of goods or the provision of services under the contract; particularly those responsible for quality control, whether or not they are independent of the candidate.

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“(7) A statement of the tools, plant or technical equipment available to the service provider or contractor for carrying out the contract.”

Procedure
Envisaged number of candidates: 5
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Matt O'Connor
Internet address: www.dttas.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/309 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=110144&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: HIgh Court Central Office, Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2017/S 058-107925 (2017-03-21)