Request for Tenders for the Provision of Schools Broadband Service Desk
The Office of Government Procurement
This is an RFT for the Provision of Schools Broadband Service Desk.
DeadlineThe time limit for receipt of tenders was 2015-11-25. The procurement was published on 2015-10-16.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Helpdesk and support services › Helpdesk services
- • Helpdesk and support services › Systems support services
Procurement history
| Date | Document |
|---|---|
| 2015-10-16 | Contract notice |
| 2016-08-05 | Contract award notice |
| 2016-08-31 | Additional information |
Contract notice (2015-10-16)
Object
Scope of the procurement
Title: Helpdesk and support services
Quantity or scope:
Total value of the procurement: 1 200 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: The Office of Government Procurement
Postal address: 3A Mayor Street Upper
Postal code: 1
Postal town: Dublin
Contact
Internet address: http://www.procurement.ie 🌏
E-mail: support@ogp.gov.ie 📧
Phone: +353 761008000 📞
Reference
Dates
Date dispatched: 2015-10-16 📅
Submission deadline: 2015-11-25 📅
Publication date: 2015-10-21 📅
Identifiers
Notice number: 2015/S 204-370919
OJ-S issue: 204
Additional information
Object
Scope of the procurement
Short description: This is an RFT for the Provision of Schools Broadband Service Desk.
Quantity or scope:
Number of possible renewals: 1
Time frame for subsequent contracts: 12 months
Duration: 036 months
Reference number: ITC009C
Place of performance
Main site or place of performance: Ireland.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Deposits and guarantees required:
Procedure
Tender validity period: 006 months
Tender opening date: 2015-11-25 📅
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Awarding authority name: Department of Education and Skills
Contact
Contact point: Tender Operations
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/351 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=93523&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=93523&B=ETENDERS_SIMPLE 🌏
Reference
Identifiers
Reference number attributed by the contracting authority: ITC009C
Complementary information
Review body
Name: The High Court of Ireland
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Information about review deadlines: Please consult with your own legal advisors.
Source: OJS 2015/S 204-370919 (2015-10-16)
Object
Scope of the procurement
Title: Helpdesk and support services
Quantity or scope:
The Office of Government Procurement, on behalf of the Department of Education and Skills, invites responses to this Request for Tenders from economic operators for the provision of the services as described in Appendix 1 to this RFT, ‘Requirements and Specifications’. The Office of Government Procurement, on behalf of the Department of Education and Skills is the contracting authority for this public procurement competition.1 200 000
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: The Office of Government Procurement
Postal address: 3A Mayor Street Upper
Postal code: 1
Postal town: Dublin
Contact
Internet address: http://www.procurement.ie 🌏
E-mail: support@ogp.gov.ie 📧
Phone: +353 761008000 📞
Reference
Dates
Date dispatched: 2015-10-16 📅
Submission deadline: 2015-11-25 📅
Publication date: 2015-10-21 📅
Identifiers
Notice number: 2015/S 204-370919
OJ-S issue: 204
Additional information
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #100251).
Object
Scope of the procurement
Short description: This is an RFT for the Provision of Schools Broadband Service Desk.
Quantity or scope:
The Office of Government Procurement, on behalf of the Department of Education and Skills, invites responses to this Request for Tenders from economic operators for the provision of the services as described in Appendix 1 to this RFT, ‘Requirements and Specifications’. The Office of Government Procurement, on behalf of the Department of Education and Skills is the contracting authority for this public procurement competition.
Show more
Time frame for subsequent contracts: 12 months
Duration: 036 months
Reference number: ITC009C
Place of performance
Main site or place of performance: Ireland.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #100251).
Economic and financial standing:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #100251).
Minimum level(s) of standards:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #100251).
Technical and professional ability:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #100251).
Contract execution
Deposits and guarantees required:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #100251).
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #100251).
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #100251).
Names and professional qualifications of the staff ✅
Procedure
Tender validity period: 006 months
Tender opening date: 2015-11-25 📅
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Awarding authority name: Department of Education and Skills
Contact
Contact point: Tender Operations
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/351 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=93523&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=93523&B=ETENDERS_SIMPLE 🌏
Reference
Identifiers
Reference number attributed by the contracting authority: ITC009C
Complementary information
Review body
Name: The High Court of Ireland
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Information about review deadlines: Please consult with your own legal advisors.
Source: OJS 2015/S 204-370919 (2015-10-16)
Contract award notice (2016-08-05)
Object
Scope of the procurement
Total value of the procurement: 1 298 909 EUR 💰
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Additional CPV: Helpdesk and support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Type of bid: Not applicable
Contracting authority
Contact
Internet address: http://www.procurement.ie/ 🌏
Reference
Dates
Date dispatched: 2016-08-05 📅
Publication date: 2016-08-09 📅
Identifiers
Notice number: 2016/S 152-275464
Refers to notice: 2015/S 204-370919
OJ-S issue: 152
Additional information
Object
Scope of the procurement
Title of the lot: Request for Tenders for the Provision of Schools Broadband Service Desk
Lot number: 1
Short description: Request for Tenders for the Provision of Schools Broadband Service Desk.
Procedure
Award criteria
Quality criterion (name): Quality of methodology for delivering the services
Quality criterion (weighting): 130
Quality criterion (name): Quality of the proposed technical and operational solution to enable delivery of the services
Quality criterion (weighting): 160
Quality criterion (name): Quality of approach to service desk flexibility and staff management with reference to scalability and changing service desk needs
Quality criterion (weighting): 40
Quality criterion (name): Quality of proposed reporting and monitoring capabilities and approach to meeting SLS requirements
Quality of proposed knowledge and experience of the service desk manager
Quality criterion (weighting): 100
Quality criterion (name): Quality of transition plan
Cost criterion: Cost
Cost weighting: 400
Award of contract
Date of contract conclusion: 2016-04-01 📅
Reference
Additional information
Complementary information
Review body
Postal town: Dublin
Information about review deadlines: Consult your own legal advisors.
Source: OJS 2016/S 152-275464 (2016-08-05)
Object
Scope of the procurement
Total value of the procurement: 1 298 909 EUR 💰
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Additional CPV: Helpdesk and support services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Type of bid: Not applicable
Contracting authority
Contact
Internet address: http://www.procurement.ie/ 🌏
Reference
Dates
Date dispatched: 2016-08-05 📅
Publication date: 2016-08-09 📅
Identifiers
Notice number: 2016/S 152-275464
Refers to notice: 2015/S 204-370919
OJ-S issue: 152
Additional information
Information and formalities necessary for evaluating if the requirements are met:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT 101692).
Object
Scope of the procurement
Title of the lot: Request for Tenders for the Provision of Schools Broadband Service Desk
Lot number: 1
Short description: Request for Tenders for the Provision of Schools Broadband Service Desk.
Procedure
Award criteria
Quality criterion (name): Quality of methodology for delivering the services
Quality criterion (weighting): 130
Quality criterion (name): Quality of the proposed technical and operational solution to enable delivery of the services
Quality criterion (weighting): 160
Quality criterion (name): Quality of approach to service desk flexibility and staff management with reference to scalability and changing service desk needs
Quality criterion (weighting): 40
Quality criterion (name): Quality of proposed reporting and monitoring capabilities and approach to meeting SLS requirements
Quality of proposed knowledge and experience of the service desk manager
Quality criterion (weighting): 100
Quality criterion (name): Quality of transition plan
Cost criterion: Cost
Cost weighting: 400
Award of contract
Date of contract conclusion: 2016-04-01 📅
Reference
Additional information
Information and formalities necessary for evaluating if the requirements are met:
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT 101692).
Complementary information
Review body
Postal town: Dublin
Information about review deadlines: Consult your own legal advisors.
Source: OJS 2016/S 152-275464 (2016-08-05)
Additional information (2016-08-31)
Object
Notice metadata
Document type: Additional information
Reference
Dates
Date dispatched: 2016-08-31 📅
Publication date: 2016-09-03 📅
Identifiers
Notice number: 2016/S 170-306036
Refers to notice: 2016/S 152-275464
OJ-S issue: 170
Contracting authority
Contact
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/351 🌏
Source: OJS 2016/S 170-306036 (2016-08-31)
Object
Notice metadata
Document type: Additional information
Reference
Dates
Date dispatched: 2016-08-31 📅
Publication date: 2016-09-03 📅
Identifiers
Notice number: 2016/S 170-306036
Refers to notice: 2016/S 152-275464
OJ-S issue: 170
Contracting authority
Contact
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/351 🌏
Source: OJS 2016/S 170-306036 (2016-08-31)
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