Provision of ICT Helpdesk Services
Department of Jobs, Enterprise and Innovation
A highly efficient and professional ICT Helpdesk is required to support staff across the Department of Jobs, Enterprise and Innovation in achieving their business objectives. The technical capacity to deliver the service must be supported by a keen focus on quality customer service. The successful service provider will be expected to provide quality, on-site resources for the ICT Helpdesk to support, maintain, and enhance ICT services and to respond to a wide range of ICT related queries from staff by email, telephone or online.
DeadlineThe time limit for receipt of tenders was 2017-10-10. The procurement was published on 2017-09-04.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2017-09-04 | Contract notice |
| 2017-11-17 | Contract award notice |
Contract notice (2017-09-04)
Object
Scope of the procurement
Title: Helpdesk and support services
Short description:
“A highly efficient and professional ICT Helpdesk is required to support staff across the Department of Jobs, Enterprise and Innovation in achieving their...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Helpdesk services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Jobs, Enterprise and Innovation
Postal address: 23 Kildare Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.djei.ie 🌏
E-mail: patrick.ryan@djei.ie 📧
Phone: +353 16312768 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=117828&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=117828&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2017-09-04 📅
Submission deadline: 2017-10-10 📅
Publication date: 2017-09-07 📅
Identifiers
Notice number: 2017/S 171-350700
OJ-S issue: 171
Object
Scope of the procurement
Estimated total value: 800 000 EUR 💰
Estimated value excluding VAT: 800 000 EUR 💰
Duration: 12 months
Description of renewals:
“Contract can be renewed annually for a further 12 months up to a maximum total contract length of 48 months.”
Place of performance
Main site or place of performance:
“Dublin.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“As stated in the procurement documents.”
Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2 months
Tender opening date: 2017-10-10 📅
Tender opening time: 12:00
Place: Dublin.
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Patrick Ryan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1203 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=117828&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Pat McCourt
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2017/S 171-350700 (2017-09-04)
Object
Scope of the procurement
Title: Helpdesk and support services
Short description:
“A highly efficient and professional ICT Helpdesk is required to support staff across the Department of Jobs, Enterprise and Innovation in achieving their...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Helpdesk services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Jobs, Enterprise and Innovation
Postal address: 23 Kildare Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.djei.ie 🌏
E-mail: patrick.ryan@djei.ie 📧
Phone: +353 16312768 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=117828&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=117828&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2017-09-04 📅
Submission deadline: 2017-10-10 📅
Publication date: 2017-09-07 📅
Identifiers
Notice number: 2017/S 171-350700
OJ-S issue: 171
Object
Scope of the procurement
Estimated total value: 800 000 EUR 💰
Estimated value excluding VAT: 800 000 EUR 💰
Duration: 12 months
Description of renewals:
“Contract can be renewed annually for a further 12 months up to a maximum total contract length of 48 months.”
Place of performance
Main site or place of performance:
“Dublin.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“As stated in the procurement documents.”
Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2 months
Tender opening date: 2017-10-10 📅
Tender opening time: 12:00
Place: Dublin.
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Patrick Ryan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1203 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=117828&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Pat McCourt
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2017/S 171-350700 (2017-09-04)
Contract award notice (2017-11-17)
Object
Scope of the procurement
Total value of the procurement: 1 200 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2017-11-17 📅
Publication date: 2017-11-21 📅
Identifiers
Notice number: 2017/S 223-464184
Refers to notice: 2017/S 171-350700
OJ-S issue: 223
Procedure
Award criteria
Quality criterion (name): Demonstrated ability of the service provider to support this contract.
Quality criterion (weighting): 150
Quality criterion (name): Skills, Qualifications and Experience of the ICT Staff resources being proposed to fulfil the requirements of this contract.
Quality criterion (weighting): 250
Quality criterion (name): The ability of the service provider to provide the out of hours support
Quality criterion (weighting): 50
Quality criterion (name): The suitability of the call logging system being proposed.
Cost criterion: Cost
Cost weighting: 500
Award of contract
Date of contract conclusion: 2017-11-08 📅
Source: OJS 2017/S 223-464184 (2017-11-17)
Object
Scope of the procurement
Total value of the procurement: 1 200 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2017-11-17 📅
Publication date: 2017-11-21 📅
Identifiers
Notice number: 2017/S 223-464184
Refers to notice: 2017/S 171-350700
OJ-S issue: 223
Procedure
Award criteria
Quality criterion (name): Demonstrated ability of the service provider to support this contract.
Quality criterion (weighting): 150
Quality criterion (name): Skills, Qualifications and Experience of the ICT Staff resources being proposed to fulfil the requirements of this contract.
Quality criterion (weighting): 250
Quality criterion (name): The ability of the service provider to provide the out of hours support
Quality criterion (weighting): 50
Quality criterion (name): The suitability of the call logging system being proposed.
Cost criterion: Cost
Cost weighting: 500
Award of contract
Date of contract conclusion: 2017-11-08 📅
Source: OJS 2017/S 223-464184 (2017-11-17)
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