The requirement is for an Outsourced Technical Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations

Irish Blood Transfusion Service

Support Helpdesk Service to support the Irish Blood Transfusion Service IT
operations. The Service must include Service Management in accordance with
ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The
contract should cover the needs of the Helpdesk Technical Support Service and
must include Service Management, Service Desk, Incident Management and On-
Site Support (12 hours per day) Mon — Fri excluding Bank Holidays and Public
Holidays).

Deadline
The time limit for receipt of tenders was 2016-10-03. The procurement was published on 2016-09-01.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2016-09-01 Contract notice
2016-12-19 Contract award notice
Contract notice (2016-09-01)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: IBTS/008/2016
Short description:
“Support Helpdesk Service to support the Irish Blood Transfusion Service IT”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Helpdesk services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Irish Blood Transfusion Service
Postal address: National Blood Centre
Postal code: D08 NH5R
Postal town: Dublin
Contact
Internet address: http://www.giveblood.ie 🌏
E-mail: paul.behan@ibts.ie 📧
Phone: +353 14322800 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102692&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102692&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2016-09-01 📅
Submission deadline: 2016-10-03 📅
Publication date: 2016-09-06 📅
Identifiers
Notice number: 2016/S 171-307387
OJ-S issue: 171
Source: OJS 2016/S 171-307387 (2016-09-01)
Contract award notice (2016-12-19)
Object
Scope of the procurement
Short description:
“Support Help-desk Service to support the Irish Blood Transfusion Service IT operations. The Service must include Service Management in accordance with ITIL®...”    Show more
Total value of the procurement: 732 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2016-12-19 📅
Publication date: 2016-12-22 📅
Identifiers
Notice number: 2016/S 247-451855
Refers to notice: 2016/S 171-307387
OJ-S issue: 247
Source: OJS 2016/S 247-451855 (2016-12-19)
New procurements in related categories 🆕
Related searches 🔍
Products/services: IT services: consulting, software... Software programming and consultancy services System and support services Helpdesk and support services Helpdesk services