The requirement is for an Outsourced Technical Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations

Contract notice (2016-09-01)
Object
Scope of the procurement
Title: Helpdesk and support services
Reference number: IBTS/008/2016
Short description:
“Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations. The Service must include Service Management in accordance...”    Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Additional CPV: Helpdesk services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Irish Blood Transfusion Service
Postal address: National Blood Centre
Postal code: D08 NH5R
Postal town: Dublin
Contact
Internet address: http://www.giveblood.ie 🌏
E-mail: paul.behan@ibts.ie 📧
Phone: +353 14322800 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102692&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102692&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2016-09-01 📅
Submission deadline: 2016-10-03 📅
Publication date: 2016-09-06 📅
Identifiers
Notice number: 2016/S 171-307387
OJ-S issue: 171

Object
Scope of the procurement
Short description:
“Support Helpdesk Service to support the Irish Blood Transfusion Service IT”

“operations. The Service must include Service Management in accordance with”

Show more (5)

“ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The”

“contract should cover the needs of the Helpdesk Technical Support Service and”

“must include Service Management, Service Desk, Incident Management and On-”

“Site Support (12 hours per day) Mon — Fri excluding Bank Holidays and Public”

“Holidays).”

Estimated total value: 900 000 EUR 💰
Short description:
“Site Support (12 hours per day) Monday — Friday excluding Bank Holidays and Public”
Estimated value excluding VAT: 900 000 EUR 💰
Duration: 24 months
Description of renewals:
“Option to extend up to another 2 years on an annual basis at the sole discretion of the IBTS.”
Description of options:
“24 Months.”
Place of performance
Main site or place of performance:
“National Blood Centre, James's Street D08 NH5R.”

Legal, economic, financial and technical information
Contract execution
Contract performance conditions:
“As per documentation.”

Procedure
Time of receipt of tenders: 08:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2017-01-06 📅
Tender opening date: 2016-10-03 📅
Tender opening time: 08:00
Place: Nbc.
Award criteria
Quality criterion (name): Technical Resources
Quality criterion (weighting): 6
Quality criterion (name): Operational Details
Quality criterion (weighting): 4
Quality criterion (name): Training and Professional Development
Quality criterion (weighting): 1
Quality criterion (name): Quality Assurance Measures
Previous Experience
Quality criterion (weighting): 3
Cost criterion: Cost
Cost weighting: 7

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Paul Behan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1186 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102692&B=ETENDERS_SIMPLE 🌏

Reference
Additional information
Estimated timing for further notices:
“48 Months.”

Complementary information
Review body
Name: Ooooo
Postal town: Oooo
Country: Ireland 🇮🇪
Source: OJS 2016/S 171-307387 (2016-09-01)