Procurements: System and support services (page 5)

2019-06-28 Case Management System (Central Statistics Office)
The provision of a dynamic and editable Integrated Case Management System (CMS), including support services, for use on smart devices for the Census Field Operation. The CMS Solution proposed must allow the CSO to create digital forms which will provide enumerators with the functionality they need to complete the 10-week census field operation. View the procurement »
Mentioned suppliers: Stroma Certification Ltd

2019-06-07 Provision of External Support Services for implementation of ICT infrastructure projects (Eurofound - European Foundation for the Improvement of Living and Working Conditions)
Eurofound requires a service contract to assist its ICT Section in the implementation of a number of ICT infrastructure, development, networking and application/system projects, for a period of up to 4 years. View the procurement »
Mentioned suppliers: SEIDOR Consulting S.L.

2019-06-07 Provision and Operation of Travel Information Systems and Ancillary Systems and Services (National Transport Authority)
The Authority is seeking to engage a suitable party to, in summary: — uninterrupted continuance of current Travel Information Services during migration from current contract, — open and interoperable data exchange protocols, — system for managing, —— schedule data, —— real time data, —— mapping and gazetteer data, —— exports to Open Data and re-users of NTA data, — real-Time, All Ireland, Door to Door Intermodal Journey Planner, — innovation in travel information technology during the life of the … View the procurement »
Mentioned suppliers: Trapeze Group (UK) lTD

2019-05-31 Business Continuity Services (Electricity Supply Board (ESB))
This contract is for business continuity services for ESB to accommodate staff at Dublin, Cork, and Belfast. ESB is inviting pre-qualification applications from suitably qualified interested parties with experience of providing these services and with available existing premises in Dublin, Cork, and Belfast. View the procurement »
Mentioned suppliers: DXC Technology Ibm

2019-05-22 Request for Tender for the Provision of Web as a Managed Service (Sustainable Energy Authority of Ireland)
SEAI are inviting tenders for the provision of web as a fully managed service to include deploying and maintaining a secure, robust, accessible system. High levels of governance and supporting SEAI’s continuous improvement process are critical requirements from any service provider. The successful tenderer must be capable of efficiently transitioning the current website design and content in its entirety to their preferred/recommended content management system and deploying it to their recommended … View the procurement »
Mentioned suppliers: Dept Digital Ltd

2019-05-03 Contract for the Provision of a Financial Management System to Horse Racing Ireland and Subsidiaries (Horse Racing Ireland (HRI))
Horse Racing Ireland (HRI) was established by the Irish Government under the Horse and Greyhound Racing Act 2001 and the Irish Horseracing Industry Act 1994. HRI subsidiaries include Irish Thoroughbred Marketing Ltd (ITM), Tote Ireland Ltd; and HRI Racecourses Ltd; consisting of Leopardstown Racecourse, Fairyhouse Racecourse, Navan Racecourse, Tipperary Racecourse and Leopardstown Golf Centre. HRI headquarters are located in Ballymany, Newbridge, Co Kildare. The Contracting Authority is publishing a … View the procurement »

2019-04-17 Request for Tenders Professional Services for Unit 4 Business World (National Transport Authority)
To support the National Transport Authority’s financial management requirements, the Authority utilises an application called “Unit 4 Business World”, previously known as “Agresso”. For operational reasons, the Authority currently utilises 3 largely independent instances of the application, as follows: — corporate, — leap card scheme, — tendered bus services. The Authority aims to return all application instances to fully supported software by, where applicable, upgrading the existing functionality. The … View the procurement »

2019-04-05 Invitation to Tender for the Provision of Deposit Guarantee Scheme Support Services for the Central Bank of Ireland (Central Bank of Ireland)
The Central Bank is responsible for the administration of the Irish Deposit Guarantee Scheme (“DGS”) which compensates depositors in the event of a credit institution failing. In the event of a liquidator being appointed to a credit institution, the Central Bank is obliged to pay compensation up to 100 000 GBP per person per institution to depositors who are deemed eligible under the rules of the scheme within specified deadlines. The Central Bank is seeking a business partner to provide services to … View the procurement »

2019-03-29 ICT Service Delivery and Management Solution for Louth Meath Education and Training Board (Louth and Meath Education and Training Board)
Louth Meath Education and Training Board invites tenders for the provision of ICT service delivery and Management Solution for Louth Meath Education and Training Board. View the procurement »
Mentioned suppliers: MJ Flood Technology Ltd

2019-03-07 19/021 — Single Party Framework for the Provision of Data Loss Prevention Managed Service (Ervia)
The Contracting Entity is undertaking a competitive tender process to establish a single supplier framework agreement for the provision of a full managed service to support Ervia’s recently deployed Symantec Data Leakage Prevention (DLP) solution. It is the intention to appoint a single service provider to support the delivery of the following services: The solution covers data leaving Ervia’s systems and networks over web, email, removable media and printing, along with data-at-rest. Services required … View the procurement »
Mentioned suppliers: Arkphire Security Ltd

2019-02-26 146648 (Dublin City Council)
DCC wishes to engage a suitable vendor to provide a a 24 x 7 x 365 managed security service encompassing a Security Operations Centre (SOC) and a Security Information and Event Management (SIEM) solution which it is proposed to implement on a phased basis. Please see tender documents for further details. The framework period will initially be for 2 years with the possibility of extending it by 2 further periods of 1 year each, following satisfactory performance of the supplier and at the sole discretion of DCC. View the procurement »
Mentioned suppliers: Zinopy Ltd

2019-02-08 Request for Tenders for Provision of ICT Managed Services (The Pensions Authority)
Procurement of ICT Managed Services to include: — support and maintenance of the Pension Authority's IT systems, — additional ICT support (i.e. drawdown support for minor tasks), — ICT projects (e.g. upgrade of exchange, servers, improved disaster recovery solution, etc.). View the procurement »
Mentioned suppliers: Evros Technology Group

2019-02-07 Maintenance and Support Services for Unit4 Business World (National Transport Authority)
The authority requires the services of a suitable supplier for the provision of maintenance and support services for its Unit4 Business World software package. The authority aims to return all application instances to fully supported software by, where applicable, upgrading the existing functionality in use which includes: — general ledger, — accounts payable and accounts receivable, — bank and cash, — fixed assets and depreciation, — purchase requisitions and purchase orders, — staff expenses and — … View the procurement »

2019-01-25 The provision of Design, Implementation and Support Services for Technological University Dublin Web Content... (Technological University Dublin)
The provision of design, implementation and support services for Technological University Dublin Web Content Management System and Website TO: TU Dublin. View the procurement »

2018-12-07 Provision of Libraries Public Access Computer Service, Support, Maintenance and Setup; Limited Libraries’ Staff... (Dun Laoghaire Rathdown County Council)
Provision of libraries public access computer service, support, maintenance and setup; limited libraries’ staff software and equipment support. View the procurement »
Mentioned suppliers: Sord Data Systems Ltd

2018-12-04 Single Party Framework for the Supply of Contact Centre Services to Irish Water (Irish Water)
Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while taking into account the challenges faced with Ireland's dated water/wastewater system is a key priority for the company. Refer to PQQ document. View the procurement »
Mentioned suppliers: Capita Customer Solutions Ltd

2018-11-14 Provision of Support and Maintenance for Microsoft NAV (Central Bank of Ireland)
This public procurement competition is seeking a service provider to provide routine support and maintenance including live system support, making minor changes to existing functionality, as required; and expert advice and assistance in relation to project work. This would include contributing NAV expertise and customising NAV as required to facilitate future system changes. These changes may include amendments to the customised NAV functionalities, and any other NAV related changes required. View the procurement »
Mentioned suppliers: Datapac Ltd

2018-11-06 ICT Support Services (Quality and Qualifications Ireland (QQI))
QQI is issuing this Request for Tender (RFT) in order to select a supplier or suppliers for the provision of ICT Support Services. The tender is offered in seven lots. Lots may be awarded separately or to a single supplier. To fulfil its responsibilities QQI needs its ICT services to perform, be highly available and highly responsive to customer needs with minimal downtime. In order to achieve this, it is intended by means of this tender process to appoint a supplier(s) to one or more lots based on … View the procurement »
Mentioned suppliers: Infopulse Ukraine LLC

2018-11-01 Competition for the Provision of Leap Operations Services (National Transport Authority)
The performance of the contract will require the provision of services during the following 3 main phases, as set out below. Phase 1: Mobilisation and Transition Management Services The service provider will be required to proactively manage the mobilisation and transition activities. Phase 2: Operations Services Following the successful implementation of Phase 1, the service provider will be required to manage the delivery of operational services. Phase 3: Contract Termination and Handover The service … View the procurement »
Mentioned suppliers: Cubic Transportation Limited

2018-10-18 Competition for the Provision of sales and related services of Child 16-18 and Student Leap Cards (National Transport Authority)
The Authority intends to award a contract to a service provider to provide three different types of personalised Leap Cards for the purposes of offering discounted travel fares to verified eligible cardholders: 1) Child 16-18 Leap Card; 2) Student Leap Card; and 3) A third card type, Young Adult Leap Card that may be introduced during the lifetime of the contract. The contract is for the establishment and operation of an online and national over the counter sales network for such cards. The Authority … View the procurement »
Mentioned suppliers: Credit Card Systems Ireland Ltd

2018-10-10 Framework Healthcare Acquired Infection Control System (HAICS) (The Adelaide and Meath Hospital, Dublin Incorporating The National Children's Hospital (AMNCH))
The Adelaide and Meath Hospital, Dublin incorporating the National Children’s Hospital (AMNCH) and the Health Service Executive (HSE) invites submissions from companies/organisations with the expertise and capability relating to the delivery and provision of Healthcare Acquired Infection Control System (HAICS). The solution selected will deliver a comprehensive ICT system to support hospital infection prevention and control functions. It will manage the clinical, laboratory and administrative information … View the procurement »
Mentioned suppliers: ICNET International Ltd, Baxter... Radicalogic Technologies Inc. DBA RL Solutions SISK Healthcare UC t/a Cardiac Services

2018-09-20 Single Provider Framework Agreement for the Provision of ICT Managed Services (Health and Social Care Professionals Council (CORU))
On-Site ICT support and maintenance — the “support and maintenance” component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement. Off-Site Helpdesk and ICT Support — the number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a … View the procurement »
Mentioned suppliers: IPOptions Ltd

2018-08-01 RFT for the Provision of an ICT Managed Service (Competition and Consumer Protection Commission (CCPC))
Provision of an ICT managed service both on and off site along with ad hoc project work. View the procurement »
Mentioned suppliers: Trilogy Technologies

2018-07-27 RFT for the provision of managed services for IT operations and helpdesk support, and IT operations and service... (Sustainable Energy Authority of Ireland)
This procurement is divided into 2 lots as follows: Lot 1: Managed Service IT Operations and Helpdesk Support. — Managed Service of Server Infrastructure and private cloud support; — IT Service desk and user helpdesk support; and — Microsoft productivity application and azure support. Lot 2: IT Operations and Service Consultancy, Governance and Project Assurance. — Ad-hoc advice, consultancy and implementation services Please note: It is a requirement that a separate provider is select for each Lot. View the procurement »
Mentioned suppliers: Auxillion Ireland Ltd Unity

2018-07-23 Competition for the Provision of Tax Saver website and operations services (National Transport Authority)
The Authority aims to provide an accessible single point for employers to order Tax Saver tickets, offering a user-friendly system for employers and employees alike, with the aim of increasing the use of public transportation by making it easier for employers to participate in the Tax Saver scheme, thus increasing the number of Tax Saver tickets being purchased by commuters. In this regard, the Authority is seeking to engage a suitable party to carry out the requirements as set out in Section II.2.4. View the procurement »
Mentioned suppliers: Global Entserv Solutions Ireland Ltd (DXC...

2018-06-28 Provision of Engineering Resources for ITS (National Transport Authority)
The National Transport Authority is seeking a supplier to provide experienced engineering resources for the Integrated Ticketing System (ITS). The scope of this tender covers all of the technology projects within the NTA. These currently include the following: 1) Public Transport Ticketing Systems; 2) Taxi Regulation System; 3) National Journey Planning System; 4) Real Time Passenger Information; 5) Rural Transport; 6) Internal Corporate Systems. View the procurement »
Mentioned suppliers: ErgoServices Ltd (t/a Ergo)

2018-06-22 Single Party Framework for the provision of Service Desk and Deskside Support Services (Ervia)
The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a suite of SLA-governed IT Service Management Managed Services (to ITIL standard). Including “Service Management” projects across Ervia. It is the intention to appoint a Single Service Provider to support the delivery of the following services: 1) End to End Service Management Services for ITIL processes. 2) Service Desk. 3) Onsite Deskside Support. 4) Non-Core Hours … View the procurement »

2018-06-19 Provision of Software Test Resources (National Transport Authority)
The Authority is seeking a supplier to provide software test resources for projects in the NTA. The scope of this tender covers all of the technology projects within the NTA. These currently include the following: 1) Public Transport Ticketing Systems; 2) Taxi Regulation System; 3) National Journey Planning System; 4) Real Time Passenger Information; 5) Rural Transport; 6) Internal Corporate Systems. View the procurement »
Mentioned suppliers: Ammeon

2018-06-11 ICT Managed Service (Bord Iascaigh Mhara - Irish Sea Fisheries Board (BIM))
BIM invites tenders for a Managed Service — ICT Helpdesk, Infrastructure, Monitoring and Support Service. This contract will be for up to a maximum of five (5) years. A performance review will be carried out every six (6) months and BIM reserve the right to cancel the contract at any point giving one month notice. View the procurement »
Mentioned suppliers: Nostra Systems Ltd

2018-06-08 Provision of Onsite Executive Resources (National Transport Authority)
The scope of this tender covers the provision of various project and operational support roles with the NTA. The competencies of the resources anticipated under this contract would equate generally to the Executive officer, Higher executive officer and, occasionally, Assistant principle grades in the Civil service to offer business and policy support as executive assistants, business analysts, project managers, licensing co-ordinators, finance, ICT and communications specialists. The types of roles … View the procurement »
Mentioned suppliers: Ernst and Young

2018-06-01 A System to Support the Collection Analysis and Reporting of Metric Outputs from Knowledge Transfer Ireland’s (KTI),... (Enterprise Ireland)
Enterprise Ireland is seeking Responses for the provision of a Bespoke ICT System to Support the Collection, Analysis and Reporting of Metric Outputs from Knowledge Transfer Ireland’s (KTI), Technology Transfer Strengthening Initiative (TTSI) Programme. View the procurement »

2018-05-29 Single Party Framework Agreement for the Provision of a Security Defence Solution (Mater Misericordiae University Hospital Ltd)
Single Party Framework Agreement for the Provision of a Security Defence Solution for the Mater Misericordiae University Hospital, St. Vincent’s University Hospital, St. Michael’s Hospital Dunlaoghaire, National Maternity Hospital, Cappagh National Orthopaedic Hospital, Royal Victoria Eye and Ear Hospital, Beaumont Hospital, Tallaght Hospital, St. James’ Hospital and the Health Service Executive. View the procurement »

2018-05-10 Ervia ITSM Platform as a Service(PaaS) Solution (Ervia)
Ervia has a requirement for an ITSM PaaS software solution that will be used for IT Service Management and the wider Ervia Business Services Divisions. The application should support all ITIL Processes, and should support workflow and process development and customisation which will allow us manage a number of internal processes through system automation. The solution should have BI and Reporting capabilities, user management, data management and the ability to integrate with other applications and IT Solutions. View the procurement »
Mentioned suppliers: Accenture Ltd

2018-05-04 SAP Implementation support for a new integrated financial management system (Health Service Executive (HSE))
The contracting authority invites submissions from candidates for the provision of the services to include: — business process design, implementation and support, — solution design and build, — business process change management support; — finance and Procurement Shared Services design and implementation support, — deployment to Phase 1 sites, and — application and Development Support for Phase 1 and 2. View the procurement »
Mentioned suppliers: Global EntServ Solutions Ireland Ltd T/A...

2018-04-04 SAP Support, Maintenance and Hosting (SOLAS)
SOLAS wishes to enter into contract for the on-going application & technical support for SAP’s ECC6 and SRM systems including project support for an archiving process and deletion of data; annual health check to ensure system is optimized; assistance in assessing the best migration path to move to a HANA database including necessary preparatory work and provide for a possible to move to a hosted service during the period of the contract. SOLAS proposes to move the end to end management of the … View the procurement »
Mentioned suppliers: Client Solutions Limited

2018-03-22 Business Continuity Services (Electricity Supply Board (ESB))
ESB requires the provision of these Business Continuity Services in Ireland (Republic of Ireland and Northern Ireland). It is currently envisaged that the services include PCs, secure storage, details of subscribers, exercising & testing, hot site locations, security /facilities, technical support, telecommunications, MPLS, PABX /voice services and BC planning support. As well as the work area requirement there is a need for additional support and facilities from the hot-site vendor. View the procurement »

2018-03-14 Request for Tenders (RFT) for the provision of Information Communication Technology (ICT) Support Services to the... (National Treasury Management Agency (NTMA))
The National Treasury Management Agency (NTMA) is seeking tenders for the provision of Information Communication Technology (ICT) support services. Please see the RFT attached to this notice for further information. View the procurement »
Mentioned suppliers: PFH Technology Group Unlimited Company

2018-03-13 Provision of a Network Intelligence and Management System (NIMS) (Transport Infrastructure Ireland (TII))
TII have a requirement for a new motorway control and information system, referred to as the Network Intelligence and Management System (NIMS) and associated works and services as part of the Enhancing Motorway Operation Services programme. This will replace the current Active Traffic Management System (ATMS) and some of the current existing supporting systems, as well as integrating with other systems that TII currently anticipates it will retain. Existing and new roadside technology will require to be … View the procurement »
Mentioned suppliers: Kapsch TrafficCom AG

2018-03-12 Services for the registration of bovine births, issuing of bovine passports and processing of notifications in... (The Office of Government Procurement)
Provision of a service for the registration of bovine births, the issuing of bovine passports and the handling & processing of notifications in relation to farm-to-farm bovine movements & on-farm bovine deaths on the Animal Identification and Movement (AIM) system for the department of agriculture, food and the marine. View the procurement »
Mentioned suppliers: SouthWestern Business Process Services Limited

2018-02-23 Single Supplier Framework for the provision of a Student Records System and Support services (University College Cork (UCC))
University College Cork (UCC) wishes to procure a student record system together with implementation/integration services and on-going support for up to 10 years. The selected software solution, while delivering the requisite functional capability, will also need to operate in a way that is compatible with UCC’s technical architecture and be capable of leveraging existing IT infrastructure and data assets. View the procurement »
Mentioned suppliers: Ellucian Ireland Ltd

2018-02-05 Tolling Operations Support Services (Transport Infrastructure Ireland (TII))
Transport Infrastructure Ireland invites responses from service providers for the following services: — general support services to TII tolling business, including project management office (PMO), knowledge collection and management and tolling policy and trends advice, — operations management support services to TII Tolling business in relation to the ongoing eFlow and interoperability outsourced operations, — tolling projects support services to TII tolling business in relation to procurement, … View the procurement »
Mentioned suppliers: Ove Arup

2018-01-19 Supply and Implementation of an Online Case Management Solution and Associated Services for the Insolvency Service of Ireland (Department of Justice and Equality)
The Insolvency Service of Ireland (ISI) is seeking a fully managed end-to-end solution to meet its case management needs. The standard functionality of the chosen system must be the best possible fit for the ISI’s requirements and require the least number of customisations. The required solution must include all the following components: — fully hosted Case Management System to meet all requirements currently in scope. Requirements are detailed in this document under Functional and Non-Functional … View the procurement »
Mentioned suppliers: UBERBASE Uberbase.com Inc

2017-12-20 Pasturebase Ireland Farmline Service (Teagasc)
In summary the services comprise the provision of a farmline help service to users of Pasturebase Ireland. A telephone, email and online helpline service to Farmer users of Pasturebase, providing Information Systems help on usage and access to PBI and logging and management of system issues. The service includes the provision of an online help centre, regular reporting of service and activity levels for the Farmline, and a drawdown facility for providing technical training sessions for users and … View the procurement »

2017-12-18 For the provision of system support and maintenance for SEAI Business Process Information Systems: ACA and TripleE;... (Sustainable Energy Authority of Ireland)
Data and information are key assets for SEAI. SEAI has identified a number of key IT Services and Skill requirements for maximum efficiencies of SEAI business and to deliver its objectives. This public procurement competition will be divided into 4 lots (each a “Lot”) as described below. Each Lot will result in a separate contract. Lot 1: TripleE and ACA System Support and Development. Lot 2: PEP and ELS CRM Microsoft system and Sharepoint support and development. Lot 3: Inspections system support and … View the procurement »
Mentioned suppliers: OpenSky Data Systems Ltd Parallel Internet t/a pTools Software

2017-12-15 Provision of ICT Managed Services (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. The CRU was originally established as the Commission for Energy Regulation (CER) in 1999. The CER changed its name to the CRU in 2017 to better reflect the expanded powers and functions of the organization. CRU now invites tenders for the Provision of ICT Managed Services and ad-hoc project. A detailed specification of requirements is set out in Appendix 1 of the request for the tender document available … View the procurement »
Mentioned suppliers: Qualcom

2017-12-12 ICT Hosted Managed Services (Central Statistics Office)
Procurement of ICT Hosted Managed Services. View the procurement »
Mentioned suppliers: Evros

2017-11-15 Provision of Support and Maintenance of the Rural Transport ITMS Booking System (National Transport Authority)
The National Transport Authority seeks an experienced IT Service Provider who can provide technical support and expertise to maintain and develop ICT elements of the Authority's ITMS business systems. The Authority will require a range of support services, some of which will be on an on-going basis and others as needs arise. This contract will involve the provision of operation support and development services for ITMS and any other business systems that may be selected by the Authority in future. The … View the procurement »

2017-11-10 For the Provision of LAN/WAN, Cybersecurity and Information Security Managed Service (Sustainable Energy Authority of Ireland)
The Sustainable Energy Authority of Ireland (SEAI) has a mission to play a leading role in transforming Ireland into a society based on sustainable energy structures, technologies and practices. The objective of this RFT is to invite proposals from suitably qualified service providers, and to enter into a contract with one service provider for each lot, to provide: - Lot 1: LAN/WAN infrastructure Support and ICT Security Services; and Lot 2: Information Governance, Cybersecurity and Risk … View the procurement »
Mentioned suppliers: BSI Cybersecurity and Information... Kerna Communictions Ltd

2017-10-27 SharePoint Support Services (EirGrid plc)
EirGrid has a requirement for a SharePoint Consultant who will provide a number of SharePoint Support Services. The Scope of Requirements is expected to include, but is not limited to: — Provision of support for all EirGrid Group SharePoint environments and all current versions of SharePoint — 2007 and 2013. — Provision of Support for the EirGrid Extranet which uses SharePoint on-line. — Expertise in Nintex work-flow design and build. See attached Information Memorandum and Pre-Qualification … View the procurement »
Mentioned suppliers: Storm Technology Ltd

2017-10-20 Provision of ICT Professional Services to implement Ionising Radiation functionality in HIQA's as implemented... (Health Information and Quality Authority (HIQA))
European Union Member States are obliged to transpose European Council Directive 2013/59/Euratom into national legislation in an accurate and timely manner and to communicate their national execution measures to the Commission by the 6.2.2018. With the transposition of this new legislation HIQA is to take on responsibility for regulating in this area, and be termed what is known as a Competent Authority. Consequentially HIQA's Regulatory Support System, (PRISM), will need to be enhanced to support this … View the procurement »