Supply and Implementation of an Online Case Management Solution and Associated Services for the Insolvency Service of Ireland

Department of Justice and Equality

The Insolvency Service of Ireland (ISI) is seeking a fully managed end-to-end solution to meet its case management needs. The standard functionality of the chosen system must be the best possible fit for the ISI’s requirements and require the least number of customisations.
The required solution must include all the following components:
— fully hosted Case Management System to meet all requirements currently in scope. Requirements are detailed in this document under Functional and Non-Functional requirements.
— user authorization and user management component.
— training delivery and training material to support a successful implementation.
— annual software support and maintenance.
— development services to deliver key enhancements as identified by the ISI, after the initial contract period.
— fully managed application, database, and server environment.
— compliance with required legislation.

Deadline

The time limit for receipt of tenders was 2018-03-16. The procurement was published on 2018-01-19.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• UBERBASE
• Uberbase.com Inc

Who?

• Department of Justice and Equality

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2018-01-19	Contract notice
2018-10-18	Contract award notice
2021-12-24	Modification of a contract/concession during its term
2023-08-16	Modification of a contract/concession during its term

Contract notice (2018-01-19)
Object
Scope of the procurement
Title: Custom software development services
Reference number: RFT # 127583
Short description:

The Insolvency Service of Ireland (ISI) is seeking a fully managed end-to-end solution to meet its case management needs. The standard functionality of the chosen system must be the best possible fit for the ISI’s requirements and require the least number of customisations. The required solution must include all the following components: — fully hosted Case Management System to meet all requirements currently in scope. Requirements are detailed in this document under Functional and Non-Functional requirements. — user authorization and user management component. — training delivery and training material to support a successful implementation. — annual software support and maintenance. — development services to deliver key enhancements as identified by the ISI, after the initial contract period. — fully managed application, database, and server environment. — compliance with required legislation.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Custom software development services 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Justice and Equality
Postal address: 51 St. Stephen's Green
Postal town: Dublin 2
Contact
Internet address: http://www.justice.ie 🌏
E-mail: darussell@justice.ie 📧
Phone: +353 16028533 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=122407&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=122407&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2018-01-19 📅
Submission deadline: 2018-03-16 📅
Publication date: 2018-01-23 📅
Identifiers
Notice number: 2018/S 015-030911
OJ-S issue: 15
Additional information

1) Interested parties must register their interest on the e-Tenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via 3rd parties 2) This is the sole call for competition for this contract/framework. 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers. 4) Contract award will be subject to the approval of the competent authorities. 5) It will be a condition of award that the successful tenderer is and remains tax compliant. 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time. 7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases, it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended. 8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.

Additional information

1) Interested parties must register their interest on the e-Tenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via 3rd parties

2) This is the sole call for competition for this contract/framework.

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.

4) Contract award will be subject to the approval of the competent authorities.

5) It will be a condition of award that the successful tenderer is and remains tax compliant.

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.

7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases, it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.

8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.

Object
Scope of the procurement
Short description:

The required solution must include all the following components:

— fully hosted Case Management System to meet all requirements currently in scope. Requirements are detailed in this document under Functional and Non-Functional requirements.

— user authorization and user management component.

— training delivery and training material to support a successful implementation.

— annual software support and maintenance.

— development services to deliver key enhancements as identified by the ISI, after the initial contract period.

— fully managed application, database, and server environment.

— compliance with required legislation.

Estimated total value: 1 500 000 EUR 💰
Short description:

The Supply and Implementation of an Online Case Management Solution and Associated Services for the Insolvency Service of Ireland.

Estimated value excluding VAT: 1 500 000 EUR 💰
Duration: 36 months
Description of renewals: 2 one year extensions allowed for
Place of performance
Main site or place of performance: Dublin 2.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Suitability criteria as stated in the procurement documents.
Contract execution
Contract performance conditions:

As stated in procurement documents available to download from www.etenders.gov.ie using RFT ID 127583.

Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2018-03-16 📅
Tender opening time: 12:00

Contracting authority
Contact
Contact point: Deirdre Russell
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1122 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=122407&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

2) This is the sole call for competition for this contract/framework.

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.

4) Contract award will be subject to the approval of the competent authorities.

5) It will be a condition of award that the successful tenderer is and remains tax compliant.

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.

7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases, it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.

8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.

Complementary information
Review body
Name: High Court
Postal address: Inns Quay
Postal town: Dublin 2
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Information about review deadlines:

Instrument SI 130 of 2014, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers.

The duration of the Contracting Authority will not conclude this framework agreement (and the reviewable public contract) to which a standstill period applies in accordance with Irish Statutory standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means.

The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement (including the reviewable public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract.

Source: OJS 2018/S 015-030911 (2018-01-19)

Contract award notice (2018-10-18)
Object
Scope of the procurement
Short description:

The Insolvency Service of Ireland (ISI) is seeking a fully managed end-to-end solution to meet its case management needs. The standard functionality of the chosen system must be the best possible fit for the ISI’s requirements and require the least number of customisations. The required solution must include all the following components: — fully hosted case management system to meet all requirements currently in scope. requirements are detailed in this document under functional and non-functional requirements, — user authorisation and user management component, — training delivery and training material to support a successful implementation, — annual software support and maintenance, — development services to deliver key enhancements as identified by the ISI, after the initial contract period, — fully managed application, database and server environment, — compliance with required legislation.

Total value of the procurement: 1 500 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: 51 St Stephen's Green
Contact
E-mail: procurement@justice.ie 📧

Reference
Dates
Date dispatched: 2018-10-18 📅
Publication date: 2018-10-23 📅
Identifiers
Notice number: 2018/S 204-465794
Refers to notice: 2018/S 015-030911
OJ-S issue: 204
Additional information

1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The Contracting Authority will not accept responsibility for information relayed (or not relayed) via third parties; 2) This is the sole call for competition for this contract/framework; 3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers; 4) Contract award will be subject to the approval of the competent authorities; 5) It will be a condition of award that the successful tenderer is and remains tax compliant; 6) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process, the Framework Agreement or any contract awarded under the Framework Agreement at any time; 7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended; 8) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.

Additional information

1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The Contracting Authority will not accept responsibility for information relayed (or not relayed) via third parties;

2) This is the sole call for competition for this contract/framework;

3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;

4) Contract award will be subject to the approval of the competent authorities;

5) It will be a condition of award that the successful tenderer is and remains tax compliant;

6) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process, the Framework Agreement or any contract awarded under the Framework Agreement at any time;

7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended;

8) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.

Object
Scope of the procurement
Short description:

— fully hosted case management system to meet all requirements currently in scope. requirements are detailed in this document under functional and non-functional requirements,

— user authorisation and user management component,

— training delivery and training material to support a successful implementation,

— annual software support and maintenance,

— development services to deliver key enhancements as identified by the ISI, after the initial contract period,

— fully managed application, database and server environment,

The supply and Implementation of an online case management solution and associated services for the Insolvency Service of Ireland.

Place of performance
Main site or place of performance: Dublin 2

Procedure
Award criteria
Quality criterion (name): System Functionality and Technical Merit
Quality criterion (weighting): 35
Quality criterion (name): Proposed Implementation Methodology (incl. Milestones and Timelines), Resources and Project Manager
Quality criterion (weighting): 12
Quality criterion (name): Proposed Data Migration Methodology (incl. Milestones and Timelines)
Quality criterion (weighting): 9
Quality criterion (name): Proposed Technical Architecture Arrangements and Information Security Management Plan (including but not limited to Support and Maintenance)
Quality criterion (weighting): 4
Quality criterion (name): Proposed Approach to Training, Knowledge Transfer and Documentation
Proposals for Backup and Recovery Plans
Innovation
Quality criterion (weighting): 2
Cost criterion (name): Total cost of ownership over the duration of the contract
Cost criterion (weighting): 30

Award of contract
Date of contract conclusion: 2018-06-25 📅
Name: Uberbase
National registration number: 88891422-00002h
Postal address: 1581 Hillside avenue, Suite 177 Victoria, British Columbia VBT 2C1, Canada
Postal town: Victoria
Postal code: VBT 2CI
Country: Canada 🇨🇦
00 🏙️
Information about tenders
Number of tenders received: 4

Contracting authority
Contact
Contact point: Rowena Tighe

Reference
Additional information

2) This is the sole call for competition for this contract/framework;

3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;

4) Contract award will be subject to the approval of the competent authorities;

5) It will be a condition of award that the successful tenderer is and remains tax compliant;

6) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process, the Framework Agreement or any contract awarded under the Framework Agreement at any time;

7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended;

8) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.

Complementary information
Review body
Information about review deadlines:

Instrument SI 130 of 2014, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the Contracting Authority will not conclude this Framework Agreement (and the reviewable public contract) to which a standstill period applies in accordance with Irish Statutory standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the Framework Agreement (including the reviewable public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that Framework Agreement and reviewable public contract.

Source: OJS 2018/S 204-465794 (2018-10-18)

Modification of a contract/concession during its term (2021-12-24)
Object
Scope of the procurement
Total value of the procurement: 1 500 000 EUR 💰
Notice metadata
Document type: Modification of a contract/concession during its term
Place of performance
NUTS region: Ireland 🏙️

Procedure
Award criteria
Not applicable

Contracting authority
Identity
Awarding authority name: Insolvency Service of Ireland
Postal address: Block 2, Phoenix House, Conyngham Road, Dublin 8
Postal code: D08 T3CK
Postal town: Dublin
Contact
Internet address: https://www.isi.gov.ie 🌏
E-mail: tjnoonan@isi.gov.ie 📧
Phone: +353 0761064200 📞

Reference
Dates
Date dispatched: 2021-12-24 📅
Publication date: 2021-12-29 📅
Identifiers
Notice number: 2021/S 253-672606
Refers to notice: 2018/S 204-465794
OJ-S issue: 253

Object
Scope of the procurement
Short description:

— fully hosted case management system to meet all requirements currently in scope;

— user authorisation and user management component;

— training delivery and training material to support a successful implementation;

— annual software support and maintenance;

— development services to deliver key enhancements as identified by the ISI, after the initial contract period;

— fully managed application, database and server environment;

Duration: 60 months
Place of performance
Main site or place of performance: Dublin

Award of contract
Name: Uberbase.com Inc
Postal address: 1581 Hillside Avenue, Suite 177 Victoria, British Columbia VBT 2C1, Canada
Total value of the procurement: 1 500 000 EUR 💰

Contracting authority
Contact
Contact point: Trevor J. Noonan

Complementary information
Review body
Name: The High Court of Ireland
Postal address: Four Courts, Inns Quay Dublin 7
Postal town: Dublin
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:

Please refer to Statutory Instrument 130 of 2010, the European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010, and in particular Regulation 7.

Source: OJS 2021/S 253-672606 (2021-12-24)

Modification of a contract/concession during its term (2023-08-16)
Object
Scope of the procurement
Reference number: RFT#127583
Total value of the procurement: 1 429 329 EUR 💰
Place of performance
NUTS region: Dublin 🏙️

Contracting authority
Contact
Internet address: https://www.gov.ie/en/organisation/32f6d-insolvency-service-of-ireland/?referrer=/ 🌏
E-mail: tjnoonan@www.gov.ie 📧
Phone: +353 761064200 📞

Reference
Dates
Date dispatched: 2023-08-16 📅
Publication date: 2023-08-21 📅
Identifiers
Notice number: 2023/S 159-504455
OJ-S issue: 159
Additional information

For the avoidance of doubt, the proposed modifications comprise additional services by the original contractor pursuant to Art 72(1)(b) of Directive 2014/24/EU. These modifications have also been brought about by circumstances which a diligent contracting authority could not foresee pursuant to Art 72(1)(c) 2014/24/EU.

Object
Scope of the procurement
Short description:

The required solution must include all of the following components:

• fully hosted Case Management System to meet all requirements

currently in scope.

• user authorisation and user management component.

• training delivery and training material to support a successful

implementation.

• annual software support and maintenance.

• development services to deliver key enhancements as identified by the

ISI, after the initial contract period.

• fully managed application, database, and server environment.

• compliance with required legislation.

Award of contract
Postal address: 1581 Hillside Avenue, Suite 177 Victoria, British Columbia, VBT 2C1, Canada
Total value of the procurement: 1 429 329 EUR 💰

Complementary information
Review body
Postal address: Four Courts, Inns Quay, Dublin 7
E-mail: highcourtcentraloffice@www.courts.ie 📧
Source: OJS 2023/S 159-504455 (2023-08-16)

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