2023-07-13PROVISION OF A CONFIGURABLE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION, FOR USE AS PART OF 2027 CENSUS FIELD... (Central Statistics Office_285)
The Services comprise: a single integrated system, supported by a managed service provider (MSP), in the form of a dynamic and configurable customer relationship management (CRM) Solution, for use as part of 2027 Census Field Operation. The CRM Solution must meet, at a minimum, the following high-level functional requirements: i) It must allow the FSOs to complete the Census Field Operation in both a real-time online mode and in an offline mode. ii) It must allow the CSO to operate a dedicated Census …
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2023-06-29Provision of a configurable Customer Relationship Management (CRM) Solution, for use as part of 2027 Census Field... (Central Statistics Office_285)
The Services comprise: a single integrated system, supported by a managed service provider (MSP), in the form of a dynamic and configurable customer relationship management (CRM) Solution, for use as part of 2027 Census Field Operation. The CRM Solution must meet, at a minimum, the following high-level functional requirements: i) It must allow the FSOs to complete the Census Field Operation in both a real-time online mode and in an offline mode. ii) It must allow the CSO to operate a dedicated Census …
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2023-06-090241 Pobal HR System (Pobal)
The development of a new HR system which provides HR with an excellent staff management and reporting tool which intelligently links to other relevant systems and processes to the maximum degree. The system will also be used by all Pobal staff for the purposes of time management (clocking in, booking leave etc).
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2023-03-31Contract for the Provision of a Text Alert System to RCSI Hospitals (Beaumont Hospital)
RCSI Hospitals intends to appoint a suitably-qualified and experienced economic operator to install, commission and support a Text Alert system for use in the constituent hospitals of RCSI Hospitals. The primary motivation behind this project is the minimisation of missed appointments; it is envisioned that the introduction of a dedicated text alert system will improve communication between the treating hospital and its patient cohort and, ultimately, increase the overall efficiency of the patient care pathway.
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2023-03-30Electronic Solution for Enterprise Quality Management System and Health & Safety Management System (Irish Blood Transfusion Service)
The development of an Enterprise Quality Management System (EQMS) will meet the needs of the Quality department and the wider IBTS to effectively and efficiently manage quality assurance and regulatory compliance.
The development of an electronic Health and Safety Management System (H&SMS) will meet the needs of the Environmental Health & Safety department and the wider IBTS to effectively and efficiently manage Health & Safety regulatory compliance.
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2023-03-30Tender for the provision of a Modern Engineering Platform and associated Delivery Practices (An Garda SĂochána)
An Garda SĂochána invites tenders to implement a container-based orchestrator platform, API management platform and associated software delivery processes, including establishing standard operating procedures and the platform's ongoing development and support. The work will include managing and administrating applicable processes and toolsets and establishing best practices for the high availability of services running on the platform(s).
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2023-03-13Text Forecast Production System (Met Eireann)
Met Éireann invites expressions of interest for the development, implementation and ongoing support of a Text Forecast Production System. This externally hosted, multi-user system will allow for: the input of text forecasts; the generation and dissemination of output products in various formats and to various configurable destinations; the management of dissemination and contact details. The system will also provide task schedule management and will be supported on a 24/7 basis.
View the procurement » Mentioned suppliers:Fusio Ltd
2023-03-13Qualification Questionnaire for establishing a Single Party Framework Agreement for the Provision of Multi Channel... (National Treatment Purchase Fund)
The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of Multi-Channel Communication (MCC) Services comprising:
- All types of communication:
o Post (essential)
o Text (SMS)
o Email
o Portal
o Other digital innovations (now and in the future)
- End to end managed service (including pro-active service management/monitoring)
- Communication management and reporting system
- Other relevant services which may arise …
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2023-01-09Contract for the Provision of a Digital Patient Flow Management System (Beaumont Hospital)
The Contracting Authority intends to award a contract for the configuration and implementation of a patient flow management system for multi-disciplinary users. In the first instance, the initial contract comprises the delivery of the required solution at Our Lady of Lourdes Hospital, Drogheda and all clinical sites managed by Our Lady of Lourdes Hospital. The proposed solution must support the time efficient delivery of care and increase service capacity and improve access. Additionally, the proposed …
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2022-09-13Contract for the Provision of a Text Alert System to RCSI Hospitals (Beaumont Hospital)
RCSI Hospitals intends to appoint a suitably-qualified and experienced economic operator to install, commission and support a Text Alert system for use in the constituent hospitals of RCSI Hospitals. The primary motivation behind this project is the minimisation of missed appointments; it is envisioned that the introduction of a dedicated text alert system will improve communication between the treating hospital and its patient cohort and, ultimately, increase the overall efficiency of the patient care pathway.
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2022-02-2821/045 - Asset Investment Planning System (Irish Water)
Irish Water intends to procure an Asset Investment Planning System (AIPS) to support Irish Water’s Asset Investment Planning activities enabling optimal asset investment decisions. Irish Water is a regulated asset-intensive organization, which must continually make investment decisions on its water & wastewater asset base against competing objectives.
View the procurement » Mentioned suppliers:Copperleaf Technologies
2022-02-2521/045 - Asset Investment Planning System (Irish Water)
Irish Water intends to procure an Asset Investment Planning System (AIPS) to support Irish Water’s Asset Investment Planning activities enabling optimal asset investment decisions. Irish Water is a regulated asset-intensive organization, which must continually make investment decisions on its water & wastewater asset base against competing objectives.
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2022-02-04Single Party Framework Agreement for the provision of a Managed Car Park Management Solution and Related Support... (Dublin City Council)
Dublin City Council wish to establish a Single Party Framework Agreement for the provision of a Managed Car Park Management Solution and Related Support services for use at multiple site locations across Dublin City Council area.
The End-to-End Car Park Management Solution will be initially deployed in the underground car park located at the Civic Offices in Wood Quay, Dublin 8.
The proposed solution must have the potential to scale and include additional car park locations if required. The solution will …
View the procurement » Mentioned suppliers:Ronspot Ltd
2022-01-07PQQ for Claims Management Solution and related services to assist PIAB (Personal Injuries Assessment Board)
Qualification Questionnaire under the Competitive Dialogue Procedure Establishment of a Single Party framework agreement for the Provision, implementation and support of a solution to manage Claims processes within PIAB
The focus at this stage is on the delivery of a new claims’ management solution. This will include the development of portal functionality for communicating and exchanging information with claimants, solicitors, respondents, insurers, medical professionals and others.
With regards to the …
View the procurement » Mentioned suppliers:Avanade Ireland
2022-01-05A software application or applications to provide timesheet management solutions as a key element of UniJobs Business (Unijobs DAC)
UniJobs require a software application or applications to provide Time Sheet Management Solution as a key element of their business.
The solution must fulfil the business requirements stated below in a performant, highly usable, stable and well supported way. The solution must ideally be a universal, web-based application which provides fast and reliable access to all users, and user groups.
The application must be accessible and functional on mobile and desktop devices and have clear, highly-usable and …
View the procurement » Mentioned suppliers:umlaut communications GmbH
2021-11-11The Provision of A Housing Project Programme Management System (Dublin City Council)
A Single Party Framework Agreement for the provision of a Housing Project Programme Management System including Support and Professional Services to manage housing delivery in line with the work stages, review and approval stages described in the main project processes in the guidance note “GN 2.2 Planning and Control of Capital Costs” under the Capital Works Management Framework (CWMF) and adhering to the Department of Housing, Local Government and Heritage (DHPLG) and the Department of Public …
View the procurement » Mentioned suppliers:GagaMuller Limited
2021-08-24Enterprise Portfolio Management System (Iarnrod Eireann-Irish Rail)
IE are currently implementing a Portfolio Management Office (PMO) with the remit that includes enterprise-wide ICT projects and programmes.
A key element of the suite of enablers in support for this priority strategic initiative is to implement a collaborative and integrated Enterprise Project, Programme and Portfolio Management System that will create governance and facilitate the project definition and delivery cycles. Essential elements must include:
• Strategic alignment and …
View the procurement » Mentioned suppliers:Cora Systems Limited
2021-08-16ECommerce and Student Information System (University College Dublin ( UCD ))
University College Dublin wishes to appoint a competent provider to supply, install and commission an E-Commerce Solution and a Student Information System. Full details available in the attached documents or available to download from www.etenders.gov.ie - registration is free of charge.
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2020-12-18IP Telephony System, Customer Contact Center and Unified Communications System for Donegal County Council (Donegal County Council)
Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our existing contact centre solution and implement a unified communications solution also.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also …
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2020-12-1620/095 — Step 1 — Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland (Ervia)
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland.
Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers.
As per PQQ Doc.
View the procurement » Mentioned suppliers:Fexco Limited
2020-09-25Single Party Framework for the Supply of Software Licences, Subscription and Renewals of Software to HRI and Subsidiaries (Horse Racing Ireland (HRI))
Horse Racing Ireland (HRI) was established by the Irish Government under the Horse and Greyhound Racing Act 2001 and the Irish Horseracing Industry Act 1994. It is a commercial semi-state body that is responsible for the administration, promotion and development of Horse Racing in Ireland. HRI subsidiaries include Irish Thoroughbred Marketing Ltd (ITM), Tote Ireland Ltd and HRI Racecourse Division consisting of Leopardstown Racecourse, Fairyhouse Racecourse, Navan Racecourse, Tipperary Racecourse and …
View the procurement » Mentioned suppliers:Micromail
2020-09-15Project Manager to Oversee the Implementation of Replacement IT System (Department of Transport, Tourism and Sport)
A project manager resource is required to manage the delivery of an IT system replacement, to be used by the Road Transport Operator Licensing (RTOL) unit at the Department of Transport, Tourism and Sport (DTTAS). The project manager will be required to assist with the IT vendor selection process; work closely with the successful vendor and RTOL/DTTAS stakeholders and drive the development and roll-out of the new IT sytem. To this end, the project manager must be able to assess proposed systems and …
View the procurement » Mentioned suppliers:Casseo Ltd
2020-01-09Single Party Framework Agreement for the Provision and Support of a Student Management Solution (National University of Ireland, Galway (NUI Galway))
NUI Galway are embarking on this tender process to upgrade our existing student management system to meet current and future business needs ensuring we maximise the benefits of technological advances.
The student digital pathways aims to improve the organisation, processes and underlying technology used to manage the students’ journey at NUI Galway – from recruitment to graduation covering core University capabilities such as:
— student recruitment,
— student admissions,
— student registration,
— student …
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2019-09-17Provision of a Project Management Information System (PMIS) Cloud Service with Maintenance (Central Statistics Office)
The Central Statistics Office (CSO) is seeking to acquire a Project management information system (PMIS) cloud service. The scope of the work is the delivery of a hosted PMIS toolset along with maintenance support for a period of up to 5 years from the date of go-live of the solution. The PMIS tool needs to be provided initially for up to 50 project managers and up to 50 project stakeholders (e.g. project team members, line management, …) from across CSO offices in Cork, Dublin and Swords and must have …
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2019-06-21Common Data Environment Solution — MetroLink (Transport Infrastructure Ireland (TII))
The Common Data Environment (CDE) Solution will be used for the management of project and asset related information that will be utilised by TII for the duration of the MetroLink Project as part of the design, construction, operation and maintenance phases of the project. In addition, applicants should note that the Authority may require the winning tenderer to provide a CDE Solution for other Transport Infrastructure Ireland projects as required.
View the procurement » Mentioned suppliers:Bentley Systems International Limited
2019-05-20Examination Timetabling/Scheduling System (Cork Institute of Technology)
The aim of this tendering process is to select a suitable software provider to supply, implement, maintain and support an examination timetabling/scheduling system that meets Cork Institute of Technology’s (hereafter referred to as CIT) current requirements for scheduling of examinations and related activities.
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2018-12-21ICT Solution to support the EPA’s Safety Management System (Environmental Protection Agency)
The EPA invites expressions of interest in relation to a contract for the provision of a high quality, user friendly ICT Solution to support the EPA’s Safety Management System (SMS) to, in so far is reasonably practical assist the EPA to get its staff and those involved with its activities home safely each evening. The EPA require the ICT Solution to be accessible to all staff and contractors as an information resource, management and reporting tool. In addition, Management within the EPA will utilise …
View the procurement » Mentioned suppliers:Integrum Management Systems Pty Ltd
2018-12-04Single Party Framework for the Supply of Contact Centre Services to Irish Water (Irish Water)
Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while taking into account the challenges faced with Ireland's dated water/wastewater system is a key priority for the company. Refer to PQQ document.
View the procurement » Mentioned suppliers:Capita Customer Solutions Ltd
2018-10-27Electronic Sales Development Platform (Enterprise Ireland)
Enterprise Ireland proposes to engage in a competitive process for the establishment of a Framework Agreement for the provision of an online platform to assist Enterprise Ireland and its clients in all areas of sales development.
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2018-04-23RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution (Road Safety Authority (RSA))
The RSA invites responses to this tender for the supply and support of an integrated Query Management, Knowledge Management and VoIP Telephony Solution. The objectives are to establish the Customer Call Centre as a centre of excellence for handling queries from customers and the public, and to deliver a modern VoIP Telephony Solution for organisation-wide communications which removes the reliance on fixed line ISDN services. The solution will transform our operational processes for managing customer …
View the procurement » Mentioned suppliers:Provident CRM Ltd
2018-02-14Supply of a Planning Platform for Public Transport Networks in Ireland (National Transport Authority)
The Authority wishes to invite tenders for the provision of a Planning Platform for Public Transport Network Services in Ireland that will afford users the ability to quickly map out existing and planned transport routes (including associated timetables/schedules) and services while simultaneously providing an understanding of their estimated costs and usage (trips) having considered all relevant factors and information including demographics of a proposed change. Furthermore, the Planning Platform must …
View the procurement » Mentioned suppliers:Remix Software, Inc.