Qualification Questionnaire for establishing a Single Party Framework Agreement for the Provision of Multi Channel Communication Services
National Treatment Purchase Fund
The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of Multi-Channel Communication (MCC) Services comprising:
- All types of communication:
o Post (essential)
o Text (SMS)
o Email
o Portal
o Other digital innovations (now and in the future)
- End to end managed service (including pro-active service management/monitoring)
- Communication management and reporting system
- Other relevant services which may arise through changes in NTPF obligations or functions and;
- Delivery models which evolve through innovative developments and practices
The time limit for receipt of tenders was 2023-04-13. The procurement was published on 2023-03-13.
Who? What?- • Data-processing services › Data collection and collation services
- • Document creation, drawing, imaging, scheduling and productivity software development services › Scheduling and productivity software development services › Contact management software development services
- • Document management software package › Document management system
- • Electronic message and information services › Electronic information services
- • Information systems › E-mail system
- • Information systems or technology strategic review and planning services › Information technology services
- • Mobile-telephone services › Short Message Service (SMS) services
- • Postal services › Postal services related to letters
- • Programming services of application software › Communication and multimedia software development services
- • Scheduling and productivity software package › Contact management software package
- • Software package and information systems › Communication and multimedia software package
Procurement history
| Date | Document |
|---|---|
| 2023-03-13 | Contract notice |
Contract notice (2023-03-13)
Object
Scope of the procurement
Title: Postal services related to letters
Reference number: CSU0323
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Postal services related to letters 📦
Additional CPV: Document management system 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Competitive dialogue
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: National Treatment Purchase Fund
Postal address: Ashford House
Postal code: Tara Street
Postal town: Dublin
Contact
Internet address: http://www.ntpf.ie 🌏
E-mail: procurement@ntpf.ie 📧
Phone: +353 16427101 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237119&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237119&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2023-03-13 📅
Submission deadline: 2023-04-13 📅
Publication date: 2023-03-17 📅
Identifiers
Notice number: 2023/S 055-159706
Refers to notice: 2022/S 169-477755
OJ-S issue: 55
Object
Scope of the procurement
Short description:
Estimated total value: 16 000 000 EUR 💰
Estimated value excluding VAT: 16 000 000 EUR 💰
Duration: 120 months
Description of renewals:
Place of performance
Main site or place of performance: Dublin 2
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Procedure
Legal basis: 32014L0024
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates: As detailed in Appendix A of the PQQ documentation
Justification for the framework agreement:
Justification for framework agreement duration over four years:
Time of receipt of tenders: 12:00
Date of dispatch of invitations: 2023-04-19 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 36 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Michael Curran
Internet address: www.ntpf.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/449 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237119&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
Internet address: www.courts.ie 🌏
Source: OJS 2023/S 055-159706 (2023-03-13)
Object
Scope of the procurement
Title: Postal services related to letters
Reference number: CSU0323
Short description:
The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of Multi-Channel Communication (MCC) Services comprising:
- All types of communication:
o Post (essential)
o Text (SMS)
o Email
o Portal
o Other digital innovations (now and in the future)
- End to end managed service (including pro-active service management/monitoring)
- Communication management and reporting system
- Other relevant services which may arise through changes in NTPF obligations or functions and;
- Delivery models which evolve through innovative developments and practices
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Postal services related to letters 📦
Additional CPV: Document management system 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Competitive dialogue
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: National Treatment Purchase Fund
Postal address: Ashford House
Postal code: Tara Street
Postal town: Dublin
Contact
Internet address: http://www.ntpf.ie 🌏
E-mail: procurement@ntpf.ie 📧
Phone: +353 16427101 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237119&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237119&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2023-03-13 📅
Submission deadline: 2023-04-13 📅
Publication date: 2023-03-17 📅
Identifiers
Notice number: 2023/S 055-159706
Refers to notice: 2022/S 169-477755
OJ-S issue: 55
Object
Scope of the procurement
Short description:
The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of Multi-Channel Communication (MCC) Services comprising:
- All types of communication:
o Post (essential)
o Text (SMS)
o Email
o Portal
o Other digital innovations (now and in the future)
- End to end managed service (including pro-active service management/monitoring)
- Communication management and reporting system
- Other relevant services which may arise through changes in NTPF obligations or functions and;
- Delivery models which evolve through innovative developments and practices
Estimated value excluding VAT: 16 000 000 EUR 💰
Duration: 120 months
Description of renewals:
The framework agreement will be established for a period of ten (10) years as catered for in certain circumstances in accordance with Art. 33.1 of Directive 2014/24/EU.
It should be noted that the initial contract will be for a period of three (3) years. Additional contracts may be awarded over the life of the framework and may extend beyond the period of the framework.
Main site or place of performance: Dublin 2
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
The Contracting Authority is seeking to engage a service provider with a proven track record of a multi-channel communication services to facilitate a number of different communication channels to allow the Contracting Authority to contact patients and record responses.
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Procedure
Legal basis: 32014L0024
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates: As detailed in Appendix A of the PQQ documentation
Justification for the framework agreement:
The reason for the extended duration beyond the standard 4 years is to take account of the evolution of the service delivery model required over an extended period, the degree of embeddedness within the Contracting Authority and associated stakeholders (hospitals) and difficulty to change associated with a shorter framework.
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The reason for the extended duration beyond the standard 4 years is to take account of the evolution of the service delivery model required over an extended period, the degree of embeddedness within the Contracting Authority and associated stakeholders (hospitals) and difficulty to change associated with a shorter framework.
Show more
Date of dispatch of invitations: 2023-04-19 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 36 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Michael Curran
Internet address: www.ntpf.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/449 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237119&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
Internet address: www.courts.ie 🌏
Source: OJS 2023/S 055-159706 (2023-03-13)
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