PQQ for Claims Management Solution and related services to assist PIAB

Personal Injuries Assessment Board

Qualification Questionnaire under the Competitive Dialogue Procedure Establishment of a Single Party framework agreement for the Provision, implementation and support of a solution to manage Claims processes within PIAB
The focus at this stage is on the delivery of a new claims’ management solution. This will include the development of portal functionality for communicating and exchanging information with claimants, solicitors, respondents, insurers, medical professionals and others.
With regards to the delivery of a new claims management solution, the key outcomes PIAB are seeking is to move to a much more automated environment, enhancing current processes, bringing operational efficiencies and improved customer service.

Deadline

The time limit for receipt of tenders was 2022-02-04. The procurement was published on 2022-01-07.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Avanade Ireland

Who?

• Personal Injuries Assessment Board

What?

Where?

• Eastern and Midland › Dublin

Procurement history

Date	Document
2022-01-07	Contract notice
2023-05-05	Contract award notice

Contract notice (2022-01-07)
Object
Scope of the procurement
Title: Software implementation services
Reference number: PQQ for Claims Mgmt Solution
Short description:

Qualification Questionnaire under the Competitive Dialogue Procedure Establishment of a Single Party framework agreement for the Provision, implementation and support of a solution to manage Claims processes within PIAB The focus at this stage is on the delivery of a new claims’ management solution. This will include the development of portal functionality for communicating and exchanging information with claimants, solicitors, respondents, insurers, medical professionals and others. With regards to the delivery of a new claims management solution, the key outcomes PIAB are seeking is to move to a much more automated environment, enhancing current processes, bringing operational efficiencies and improved customer service.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Software implementation services 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: Dublin 🏙️

Procedure
Procedure type: Competitive dialogue
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Personal Injuries Assessment Board
Postal address: PO Box 9732
Postal code: Tallaght
Postal town: Dublin 24
Contact
Internet address: http://www.piab.ie 🌏
E-mail: anthony.sheridan@piab.ie 📧
Phone: +353 14634588 📞
Fax: +353 14634596 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204946&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204946&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2022-01-07 📅
Submission deadline: 2022-02-04 📅
Publication date: 2022-01-12 📅
Identifiers
Notice number: 2022/S 008-015806
OJ-S issue: 8

Object
Scope of the procurement
Short description:

The focus at this stage is on the delivery of a new claims’ management solution. This will include the development of portal functionality for communicating and exchanging information with claimants, solicitors, respondents, insurers, medical professionals and others.

With regards to the delivery of a new claims management solution, the key outcomes PIAB are seeking is to move to a much more automated environment, enhancing current processes, bringing operational efficiencies and improved customer service.

Estimated total value: 6 000 000 EUR 💰
Short description:

The focus at this stage is on the delivery of a new claims’ management solution. This will include the

development of portal functionality for communicating and exchanging information with claimants, solicitors,

respondents, insurers, medical professionals and others.

The purpose of this document is to:

- provide potential tenders / suppliers with the information that they need to decide whether to

participate in this competition

- allow PIAB to identify a number of suitably qualified and experienced organisations who will be invited

to participate in the competitive dialogue phase of the procurement process

- facilitate the submission of completed Qualification Questionnaires by interested Applicants

- allow PIAB to assess the quality of the potential tenderers / suppliers and their financial and technical

capacities to meet the requirements of the Framework Agreement.

The information provided will be supplemented at the Dialogue and Tender phases of this competitive process.

Estimated value excluding VAT: 6 000 000 EUR 💰
Duration: 84 months
Place of performance
Main site or place of performance: Dublin 24.

Procedure
Legal basis: 32014L0024
Minimum number of candidates: 5
Time of receipt of tenders: 14:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Award criteria
Quality criterion (name): Previous Experience
Quality criterion (weighting): 60
Quality criterion (name): Quality Assurance Measures
Quality criterion (weighting): 40
Cost criterion (name): Price
Cost criterion (weighting): 0

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Anthony Sheridan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/478 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204946&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 008-015806 (2022-01-07)

Contract award notice (2023-05-05)
Object
Scope of the procurement
Total value of the procurement: 6 000 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2023-05-05 📅
Publication date: 2023-05-10 📅
Identifiers
Notice number: 2023/S 090-276692
Refers to notice: 2022/S 008-015806
OJ-S issue: 90

Procedure
Award criteria
Quality criterion (name): Quality and fit of the proposed solution / offering
Quality criterion (weighting): 45
Quality criterion (name): Reliability and continuity of supply
Quality criterion (weighting): 10
Quality criterion (name): Approach and Team
Quality criterion (weighting): 15
Cost criterion (weighting): 30

Award of contract
Date of contract conclusion: 2023-01-31 📅
Name: Avanade Ireland
National registration number: IE3523813OH
Postal address: 3 Grand Canal Plaza, Grand Canal Upper
Postal town: Dublin
Postal code: Dublin 4
Country: Ireland 🇮🇪
Phone: +353 866085615 📞
E-mail: k.kohler@avanade.com 📧
Country: Dublin 🏙️
Internet address: http://www.avanade.com 🌏
Total value of the procurement: 6 000 000 EUR 💰
Information about tenders
Number of tenders received: 4

Complementary information
Review body
Postal code: 7
Source: OJS 2023/S 090-276692 (2023-05-05)

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