PQQ for Claims Management Solution and related services to assist PIAB

Personal Injuries Assessment Board

Qualification Questionnaire under the Competitive Dialogue Procedure Establishment of a Single Party framework agreement for the Provision, implementation and support of a solution to manage Claims processes within PIAB
The focus at this stage is on the delivery of a new claimsโ€™ management solution. This will include the development of portal functionality for communicating and exchanging information with claimants, solicitors, respondents, insurers, medical professionals and others.
With regards to the delivery of a new claims management solution, the key outcomes PIAB are seeking is to move to a much more automated environment, enhancing current processes, bringing operational efficiencies and improved customer service.

Deadline
The time limit for receipt of tenders was 2022-02-04. The procurement was published on 2022-01-07.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2022-01-07 Contract notice
2023-05-05 Contract award notice
Contract notice (2022-01-07)
Contracting authority
Name and addresses
Name: Personal Injuries Assessment Board
National registration number: N/a
Postal address: PO Box 9732
Postal town: Dublin 24
Postal code: Tallaght
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Anthony Sheridan
Phone: +353 14634588 ๐Ÿ“ž
E-mail: anthony.sheridan@piab.ie ๐Ÿ“ง
Fax: +353 14634596 ๐Ÿ“ 
Region: Dublin ๐Ÿ™๏ธ
URL: http://www.piab.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/478 ๐ŸŒ
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204946&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204946&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title:
โ€œPQQ for Claims Management Solution and related services to assist PIAB PQQ for Claims Mgmt Solutionโ€
Products/services: Software implementation services ๐Ÿ“ฆ
Short description:
โ€œQualification Questionnaire under the Competitive Dialogue Procedure Establishment of a Single Party framework agreement for the Provision, implementation...โ€    Show more
Estimated value excluding VAT: EUR 6 000 000 ๐Ÿ’ฐ

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Additional products/services: Software package and information systems ๐Ÿ“ฆ
Additional products/services: Compliance software package ๐Ÿ“ฆ
Additional products/services: Contact management software package ๐Ÿ“ฆ
Additional products/services: IT software package ๐Ÿ“ฆ
Additional products/services: System management software package ๐Ÿ“ฆ
Additional products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Additional products/services: Software programming and consultancy services ๐Ÿ“ฆ
Additional products/services: Programming services of packaged software products ๐Ÿ“ฆ
Additional products/services: Programming services of systems and user software ๐Ÿ“ฆ
Additional products/services: Programming services of application software ๐Ÿ“ฆ
Additional products/services: Compliance software development services ๐Ÿ“ฆ
Additional products/services: Development of transaction processing and custom software ๐Ÿ“ฆ
Additional products/services: Software testing ๐Ÿ“ฆ
Additional products/services: Software-related services ๐Ÿ“ฆ
Additional products/services: Software support services ๐Ÿ“ฆ
Additional products/services: Software reproduction services ๐Ÿ“ฆ
Additional products/services: Software configuration services ๐Ÿ“ฆ
Additional products/services: Software consultancy services ๐Ÿ“ฆ
Additional products/services: Software maintenance and repair services ๐Ÿ“ฆ
Additional products/services: Maintenance of information technology software ๐Ÿ“ฆ
Additional products/services: Repair of information technology software ๐Ÿ“ฆ
Additional products/services: Software supply services ๐Ÿ“ฆ
Place of performance: Dublin ๐Ÿ™๏ธ
Main site or place of performance: Dublin 24.
Description of the procurement:
โ€œQualification Questionnaire under the Competitive Dialogue Procedure Establishment of a Single Party framework agreement for the Provision, implementation...โ€    Show more
Award criteria
Quality criterion (name): Previous Experience
Quality criterion (weighting): 60
Quality criterion (name): Quality Assurance Measures
Quality criterion (weighting): 40
Cost criterion (name): Price
Cost criterion (weighting): 0
Scope of the procurement
Estimated total value excluding VAT: EUR 6 000 000 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 84
Information about the limits on the number of candidates to be invited
Envisaged minimum number: 5

Legal, economic, financial and technical information
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Competitive dialogue
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-02-04 14:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12

Complementary information
Review body
Name: High Court
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2022/S 008-015806 (2022-01-07)
Contract award notice (2023-05-05)
Object
Scope of the procurement
Total value of the procurement (excluding VAT): EUR 6 000 000 ๐Ÿ’ฐ
Award criteria
Quality criterion (name): Quality and fit of the proposed solution / offering
Quality criterion (weighting): 45
Quality criterion (name): Reliability and continuity of supply
Quality criterion (weighting): 10
Quality criterion (name): Approach and Team
Quality criterion (weighting): 15
Cost criterion (weighting): 30

Procedure
Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2022/S 008-015806

Award of contract

1๏ธโƒฃ
Contract Number: 1
Title: PQQ for Claims Management Solution and related services to assist PIAB
Date of conclusion of the contract: 2023-01-31 ๐Ÿ“…
Information about tenders
Number of tenders received: 4
Number of tenders received by electronic means: 4
Name and address of the contractor
Name: Avanade Ireland
National registration number: IE3523813OH
Postal address: 3 Grand Canal Plaza, Grand Canal Upper
Postal town: Dublin
Postal code: Dublin 4
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 866085615 ๐Ÿ“ž
E-mail: k.kohler@avanade.com ๐Ÿ“ง
Region: Dublin ๐Ÿ™๏ธ
URL: http://www.avanade.com ๐ŸŒ
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 6 000 000 ๐Ÿ’ฐ

Complementary information
Review body
Postal code: 7
Source: OJS 2023/S 090-276692 (2023-05-05)