IP Telephony System, Customer Contact Center and Unified Communications System for Donegal County Council
Donegal County Council
Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our existing contact centre solution and implement a unified communications solution also.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also supply and implement a customer call center system, which will facilitate the processing and management of voice based communications and also communications via other virtual channels, e.g. email, SMS, chat, social media. This system will integrate with existing systems within the organisation e.g. CRM, to support our customer service.
The time limit for receipt of tenders was 2021-01-29. The procurement was published on 2020-12-18.
Who? What?- • Communication and multimedia software development services › Communication software development services › Video conferencing software development services
- • Communications equipment › Communications infrastructure
- • Document creation, drawing, imaging, scheduling and productivity software development services › Scheduling and productivity software development services › Contact management software development services
- • Scheduling and productivity software package › Contact management software package
- • Switchboards › PABX equipment
- • Switchboards › PABX systems
- • Telecommunication services except telephone and data transmission services › Integrated telecommunications services
- • Telecommunications cable and equipment › Telecommunications equipment
- • Telecommunications cable and equipment › Telecommunications facilities
- • Telecommunications cable and equipment › Telecommunications system
- • Telephone cables and associated equipment › Telephone exchanges
- • Telephonic or telegraphic switching apparatus › Digital telephone exchanges
Procurement history
| Date | Document |
|---|---|
| 2020-12-18 | Contract notice |
Contract notice (2020-12-18)
Object
Scope of the procurement
Title: Telecommunications equipment and supplies
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Supplies
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Telecommunications equipment and supplies 📦
Additional CPV: Telecommunications equipment and supplies 📦
Place of performance
NUTS region: Border 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Awarding authority name: Donegal County Council
Postal address: County House, Co. Donegal
Postal town: Lifford
Contact
Internet address: http://www.donegalcoco.ie 🌏
E-mail: pearley@donegalcoco.ie 📧
Phone: +353 749172351 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180345&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180345&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-12-18 📅
Submission deadline: 2021-01-29 📅
Publication date: 2020-12-23 📅
Identifiers
Notice number: 2020/S 250-623679
OJ-S issue: 250
Additional information
County Secretariat.
Object
Scope of the procurement
Short description:
Estimated total value: 220 000 EUR 💰
Short description:
Estimated value excluding VAT: 220 000 EUR 💰
Duration: 36 months
Description of renewals: 2 potential extensions of 12-month periods.
Description of options: See section ii.2.7).
Place of performance
Main site or place of performance: Donegal.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2022-01-29 📅
Tender opening date: 2021-01-29 📅
Tender opening time: 12:00
Place: Lifford, County Donegal.
Additional information: County Secretariat.
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Paul Earley
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1193 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180345&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2020/S 250-623679 (2020-12-18)
Object
Scope of the procurement
Title: Telecommunications equipment and supplies
Short description:
Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our existing contact centre solution and implement a unified communications solution also.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also supply and implement a customer call center system, which will facilitate the processing and management of voice based communications and also communications via other virtual channels, e.g. email, SMS, chat, social media. This system will integrate with existing systems within the organisation e.g. CRM, to support our customer service.
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Original language: English 🗣️
Document type: Contract notice
Nature of contract: Supplies
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Telecommunications equipment and supplies 📦
Additional CPV: Telecommunications equipment and supplies 📦
Place of performance
NUTS region: Border 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Awarding authority name: Donegal County Council
Postal address: County House, Co. Donegal
Postal town: Lifford
Contact
Internet address: http://www.donegalcoco.ie 🌏
E-mail: pearley@donegalcoco.ie 📧
Phone: +353 749172351 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180345&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180345&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-12-18 📅
Submission deadline: 2021-01-29 📅
Publication date: 2020-12-23 📅
Identifiers
Notice number: 2020/S 250-623679
OJ-S issue: 250
Additional information
County Secretariat.
Object
Scope of the procurement
Short description:
Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our existing contact centre solution and implement a unified communications solution also.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also supply and implement a customer call center system, which will facilitate the processing and management of voice based communications and also communications via other virtual channels, e.g. email, SMS, chat, social media. This system will integrate with existing systems within the organisation e.g. CRM, to support our customer service.
Show more
Short description:
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also supply and implement a customer call center system, which will facilitate the processing and management of voice based communications and also communications via other virtual channels, e.g. email, sms, chat, social media. This system will integrate with existing systems within the organisation e.g. CRM, to support our customer service.
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Any proposed solution must consider all existing elements and examine them in the context of an ICT service catalogue regarding redesign, replacement and/or upgrade, while considering a return on investment over the duration of the contract. This statement is not a limitation on the vendor products that may be offered. Any potential RFT solution must consider the change management control and transition requirements from the existing voice, video and collaboration solutions.
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Donegal County Council’s priority is to implement a solution to replace our current telephony infrastructure and contact center system, with minimum downtime or interruption to our daily business services. Donegal County Council will be seeking to use this system and features associated with this system, to improve communications with our customers and also internal communications.
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Duration: 36 months
Description of renewals: 2 potential extensions of 12-month periods.
Description of options: See section ii.2.7).
Place of performance
Main site or place of performance: Donegal.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2022-01-29 📅
Tender opening date: 2021-01-29 📅
Tender opening time: 12:00
Place: Lifford, County Donegal.
Additional information: County Secretariat.
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Paul Earley
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1193 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=180345&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court of Ireland
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2020/S 250-623679 (2020-12-18)
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