ESS034C Request for Tenders for the Provision of a Customer Relationship Management (CRM) System for the University of Limerick

Education Procurement Service (EPS)

The University of Limerick (UL) will appoint a successful supplier for the supply of a Customer Relationship Management System (CRM). The initial project is to supply this system to the to the Graduate Entry Medical School (GEMS) at University of Limerick (UL), subsequent projects may be initiated to supply the system to support other processes, departments or schools within the University of Limerick, should the need arise.

Deadline

The time limit for receipt of tenders was 2019-03-19. The procurement was published on 2019-02-13.

Who? What? Where?
Procurement history
Date Document
2019-02-13 Contract notice
2024-05-31 Contract award notice
Contract notice (2019-02-13)
Object
Scope of the procurement
Title: Customer Relation Management software development services
Reference number: ESS034C
Short description:
The University of Limerick (UL) will appoint a successful supplier for the supply of a Customer Relationship Management System (CRM). The initial project is to supply this system to the to the Graduate Entry Medical School (GEMS) at University of Limerick (UL), subsequent projects may be initiated to supply the system to support other processes, departments or schools within the University of Limerick, should the need arise.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer Relation Management software development services 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: South-West 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Education Procurement Service (EPS)
Postal address: University of Limerick
Postal code: Co. Limerick
Postal town: Castletroy
Contact
Internet address: http://www.educationprocurementservice.ie 🌏
E-mail: marissa.staunton@ul.ie 📧
Phone: +353 61234238 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=142080&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=142080&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2019-02-13 📅
Submission deadline: 2019-03-19 📅
Publication date: 2019-02-18 📅
Identifiers
Notice number: 2019/S 034-076872
OJ-S issue: 34
Additional information
All information relating to this tender is published on www.etenders.gov.ie

Object
Scope of the procurement
Estimated value excluding VAT: 1 EUR 💰
Duration: 36 months
Description of renewals:
Contract will be issued for a period of 36 months initially and can be renewed on an annual basis for a period of 12 months up to a maximum of 5 years in total
Additional information:
All information relating to this tender is published on

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Please see RFT document for further details.
Contract execution
Contract performance conditions: Please see RFT document for further details.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 14:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2020-03-18 📅
Tender opening date: 2019-03-19 📅
Tender opening time: 14:00

Contracting authority
Identity
National registration number: IE 6609370 G
Contact
Contact point: Marissa Staunton
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/87073 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=142080&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: Office of the High Court
Postal address: Four Courts Ground Floor, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2019/S 034-076872 (2019-02-13)
Contract award notice (2024-05-31)
Object
Scope of the procurement
Title: Reference number: ESS034C
Short description:
ESS034C Request for Tenders for the Provision of a Customer Relationship Management (CRM) System for the University of Limerick - (Modification notice for 24 month extension) Reference number: ESS034C
Type of contract: Services
Products/services: Customer Relation Management software development services 📦
Total value of the procurement (excluding VAT): 80 512 EUR 💰
Description
Internal identifier: ESS034C
Title: ESS034C Modification
Description of the procurement:
ESS034C Request for Tenders for the Provision of a Customer Relationship Management (CRM) System for the University of Limerick 24
Maximum renewals: 1
Other information about renewals:
24 month extension, initial 12 months with the option to extend for a further 12 months
Information about options
Options ✅
Description of options:
24 month extension, initial 12 months with the option to extend for a further 12 months
Award criteria
Quality criterion (name): Quality of Proposed Solution to meet the Technical Requirements
Quality criterion (weighting): 250
Quality criterion (name): Methodology & Approach to Project
Quality criterion (weighting): 200
Quality criterion (name): System Support & Training
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 300
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Award criteria
Weight type: Weight (points, exact)

Award of contract
A contract/lot is awarded ✅
Lot Identification Number: LOT-0001
Contract Number: ESS034C
Date of conclusion of the contract: 2024-05-30 📅
Tender identifier: Campus Management UK
Identifier of lot or group of lots: LOT-0001
Information about tenders
Name of the tendering party: Campus Management UK

Contracting authority
Name and addresses
Name: Education Procurement Service (EPS)
National registration number: IE 6609370 G
Postal address: Castletroy Limerick
Postal code: V94 DK53
Postal town: Limerick
Country: Ireland 🇮🇪
E-mail: info@educationprocurmentservice.ie 📧
Phone: +353 61 233 715 📞
URL: https://www.educationprocurementservice.ie/ 🌏
Address of the buyer profile: https://www.educationprocurementservice.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Education

Complementary information
Body responsible for mediation procedures
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review body
Same as: Body responsible for mediation procedures
Source: OJS 2024/S 107-328478 (2024-05-31)
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