Procurements: Office-support services (page 3)

2019-09-03 DES Irish Translation Services (Department of Education and Skills)
The provision of a multi-supplier Irish Language Translation Service, using the rotation system, for the Department of Education and Skills. The contracting authority is conducting this competition by way of open competition. View the procurement »

2019-07-24 Multi Supplier Framework Agreement for the Provision of Irish Language Legislative Editing Services (Houses of the Oireachtas Service)
The intention of this request for tenders is to obtain nominated editorial resources, through a framework process, which will be used by Rannóg an Aistriúcháin for the editing of draft Irish language translations of Acts of the Oireachtas. View the procurement »
Mentioned suppliers: Caitríona Ó Torna Colm Breathnach Seán Ó Briain

2019-07-19 Outsourced Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes. The successful service provider will be responsible for all elements of the Outsourced … View the procurement »
Mentioned suppliers: FEXCO Unlimited Company

2019-06-21 The Maintenance of all Existing Queue Management Systems in Public Offices (Department of Employment Affairs and Social Protection)
Maintenance of Queue Management Systems in Public Offices of the Department of Employment Affairs and Social Protection. View the procurement »
Mentioned suppliers: J and C Hendrick Ltd

2019-06-12 Provision of Call Management Services and Social Media Monitoring (Bus Eireann/Irish Bus)
Provision of call management services and social media monitoring. Lot 1: Call Management Services. Lot 2: Social Media Monitoring. View the procurement »

2019-02-22 Central Content Commissioning Agency Services (Tourism Ireland Ltd)
Tourism Ireland wishes to enter into a single-party framework agreement with a Supplier for Central Content Commissioning Agency Services. The Central Content Commissioning Agency will be expected to aid in managing future aspects of content sourcing, generation and dissemination that Tourism Ireland requires for its online and offline promotional activities. For details of the requirements please refer to the documentation attached for downloading. View the procurement »
Mentioned suppliers: Maxmedia Ireland Ltd

2019-01-29 Sales and Associated Services (Ervia)
The Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated sales service to its subsidiaries Gas Networks Ireland and GNI trading as Aurora Telecom A key objective of this requirement is to support the provision of efficient sales services in order to help grow the Ervia business in the areas of Gas Networks Ireland New Connections, Aurora Telecom fibre, Compressed Natural Gas (CNG) for Transport and Renewable … View the procurement »

2019-01-23 Supply and Installation of Exhibition Production, Installation and Maintenance Services to The Irish National Stud DAC (Irish National Stud DAC)
The Irish National Stud DAC is located at Tully, Kildare, Co. Kildare and incorporates a visitors centre, student quarters, stud office, restaurant, playground building, and numerous farm buildings and remote offices located on the 893-acre farm, with 55 employees on site 5 days a week, and a skeleton staff working weekends. The contract requires an all-inclusive, multidisciplinary provider to execute the production, installation and maintenance of: — graphics (including printing on wood substrates), — … View the procurement »
Mentioned suppliers: Hypsos BV

2019-01-21 Managed Print Service University College Cork (University College Cork (UCC))
University College Cork invites tenders for the provision of a managed print service. View the procurement »
Mentioned suppliers: Cantec Business Technology

2019-01-16 Request for Tender for Services Required for Contact Centre for External Services (ITSLIGO)
IT Sligo aims to contract the outsourcing of its requirement for student contact centre services. Its objective is to maintain an efficient, timely and customer-centred, outsourced service for the processing of: — student recruitment, — application and registration enquiries and workflows and payment of associated fees as relevant and to interface with its customers accordingly. In addition IT Sligo requires a continuous improvement methodology to improve service and reduce the overall cost of contact … View the procurement »
Mentioned suppliers: Forward Emphasis International

2018-12-04 Single Party Framework for the Supply of Contact Centre Services to Irish Water (Irish Water)
Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while taking into account the challenges faced with Ireland's dated water/wastewater system is a key priority for the company. Refer to PQQ document. View the procurement »
Mentioned suppliers: Capita Customer Solutions Ltd

2018-11-19 Supply and Maintenance of a High-End Reprographic Solution with Customised Digital Workflow Solution (Representative Church Body Library)
The Representative Church Body Library (RCB Library) of the Church of Ireland invites tenders for a high-end reprographic solution with digital workflow solution for creating index, folder and file-naming conventions, to generate various manifestations of scanned records. The tender covers equipment, installation, software and the training in their use. This is not a tender for licensing this content. No such proposal/tender will be considered. As the budget and value is significantly below the relevant … View the procurement »
Mentioned suppliers: Microbox GmbH

2018-11-07 Storytelling Interpretation at Belvedere House, Gardens and Park (Westmeath County Council)
Development of a Storytelling and Interpretation Plan and Design and Installation of Interpretation Media at Belvedere House, Gardens and Park, Mullingar. View the procurement »
Mentioned suppliers: Tandem Partners Ltd TA Tandem Design

2018-11-02 Framework Agreement for the provision of Postal Services (Lot 1) and the provision of Print and Distribution... (Dublin City Council)
Dublin City Council wishes to establish 2 multi-party Framework Agreements for the provision of Postal Services (Lot 1) and the provision of Print and Distribution (Fulfilment) Services (Lot 2), using the open procedure, both for a maximum of 4 years and both will be regional Framework Agreements and will be available to South Dublin County Council, Dún Laoghaire-Rathdown County Council and Fingal County Council. The top scoring tenderer under each lot will be awarded a contract by Dublin City Council … View the procurement »
Mentioned suppliers: An Post Docket And Form International Ltd Hybrid Mail Solutions Ltd PrintPost Ltd Sooner than Later Solutions Ltd TICo Mail Works

2018-11-01 RFP for Design, Production, Printing and Translation of Annual Reports (Housing Finance Agency Plc)
The HFA invites tenders for the design, production, printing and translation of its annual reports into Irish for the years 2018 to 2020, including photography, typesetting, artwork and production of colour visuals.To provide a word document version of final English report compatible with iXBRL format for uploading to the Revenue Commissioners website. View the procurement »
Mentioned suppliers: Fabrik Creative Media Ltd

2018-11-01 Competition for the Provision of Leap Operations Services (National Transport Authority)
The performance of the contract will require the provision of services during the following 3 main phases, as set out below. Phase 1: Mobilisation and Transition Management Services The service provider will be required to proactively manage the mobilisation and transition activities. Phase 2: Operations Services Following the successful implementation of Phase 1, the service provider will be required to manage the delivery of operational services. Phase 3: Contract Termination and Handover The service … View the procurement »
Mentioned suppliers: Cubic Transportation Limited

2018-09-18 Provision of Surveys, BERs and Inspections — Technical Services and Technical Helpdesk, including Training — BER... (Sustainable Energy Authority of Ireland)
The Sustainable Energy Authority of Ireland (SEAI), established by Government under the Sustainable Energy Act 2002, has a mission to play a leading role in transforming Ireland into a society based on sustainable energy structures, technologies and practices. The objective of this Request for Tender is to appoint an organisation to provide SEAI with a range of evaluation, survey, inspection, BER Assessment, audit and related quality assurance and technical services to deliver SEAI Schemes in accordance … View the procurement »
Mentioned suppliers: Kerrigan Sheanon Newman Unlimited Company

2018-09-12 Framework Agreement for Provision of External Typing Services (St Vincent's University Hospital)
Framework agreement for provision of external typing services. View the procurement »

2018-09-04 Request for Tenders (RFT) for the provision of Data Processing and Customer Services to the Strategic Banking... (National Treasury Management Agency (NTMA))
The SBCI is seeking tenders for the provision of Data Processing and Customer Services. Please see the RFT attached to this notice for further information. View the procurement »
Mentioned suppliers: FEXCO Unlimited Company

2018-07-23 Competition for the Provision of Tax Saver website and operations services (National Transport Authority)
The Authority aims to provide an accessible single point for employers to order Tax Saver tickets, offering a user-friendly system for employers and employees alike, with the aim of increasing the use of public transportation by making it easier for employers to participate in the Tax Saver scheme, thus increasing the number of Tax Saver tickets being purchased by commuters. In this regard, the Authority is seeking to engage a suitable party to carry out the requirements as set out in Section II.2.4. View the procurement »
Mentioned suppliers: Global Entserv Solutions Ireland Ltd (DXC...

2018-07-12 Tender for the Provision of Irish Sign Language Interpreters for FET Students with Disabilities (Dublin & Dun Laoghaire Education and Training Board)
Irish Sign Language Interpreting Service for FET students attending our FE colleges. View the procurement »
Mentioned suppliers: Bridge Interpreting Ltd

2018-07-04 Inland Fisheries Ireland Requires Prosecution Services (Inland Fisheries Ireland)
Request for Tenders for the provision of a panel of Solicitor Firms for Fisheries Prosecution Legal Services for Inland Fisheries Ireland. View the procurement »
Mentioned suppliers: Panel of Solicitors

2018-06-25 Vehicle Inspection and other Test Services and Authorisation to conduct Taximeter System Verification (National Transport Authority)
The NTA and NSAI are jointly seeking to engage a contractor (i) to provide services to the NTA in relation to vehicle inspection and other services related to the licensing of small public service vehicles and their drivers and (ii) for exclusive authorisation under Section 12 of the Metrology Act 1996 to undertake verification of taximeter systems on a concession basis for the NSAI, together with ancillary services. View the procurement »
Mentioned suppliers: Applus Car Testing Service Ltd

2018-05-31 Interpretive Consultancy Services for Shannon Heritage DAC (Shannon Heritage DAC)
Interpretive consultancy services for Shannon Heritage DAC. View the procurement »

2018-05-28 Provision of support services to TCD/UCD (Trinity College Dublin, the University of Dublin)
The contracting authorities plan to establish a single supplier framework agreement to provide Support Services to the Trinity College Disability Service (and Disability Service to the associated College of Trinity — Marino Institute of Education) and the University College Dublin Access and Lifelong Learning Centre. These services will be available to all enrolled students, staff and for any events that may take place on either campus. View the procurement »
Mentioned suppliers: Bridge Interpreting Ltd Servisource Healthcare Ltd

2018-05-11 Bunratty Castle and Folk Park Re-Development and Visitor Experience Rejuvenation Project (Shannon Heritage DAC)
Appointment of a Project Manager Led Multi Disciplinary Design Team for Bunratty Castle and Folk Park Re-Development and Visitor Experience Rejuvenation Project. View the procurement »
Mentioned suppliers: AECOM Ltd

2018-05-04 Student and Staff Managed Print Services (Dublin Institute of Technology)
DIT — Lot 1 Managed Print Services for students as a concession contract, staff Managed Print Services as a service contract. ITT — Lot 2 Managed Print Services for students and staff. View the procurement »

2018-04-04 Seirbhísí Eolais Sceideal agus Seirbhísí Comhairleoireacht Teanga (TG4)
Is mian le TG4 cuideachta ghairmiúil a cheapadh chun Seirbhísí Eolais Sceideal agus Seirbhísí Comhairleoireacht Teanga a sholáthar chun cabhrú le TG4 i ndáil leis an tslí ina ndéantar réamheolas a chur ar fáil I bhfoilseacháin, ar líne, agus ar an scáileán. Tá iarratais á lorg ó iarrthóirí cuí-cháilithe go roghnófar iad lena gcur san áireamh ar ghearrliosta rannpháirtithe i bpróiseas comórtais tairisceana maidir le freagra iomaíoch a sholáthar i ngach ceann de na seirbhísí seo a leanas: Mír 1 – Seirbhísí … View the procurement »
Mentioned suppliers: Abairtín Teo, t/a Europus

2018-03-23 Multi-functional devices and printers and associated services for UCD staff and students (University College Dublin (UCD))
Multifunctional devices and printers and associated services for UCD staff and students. View the procurement »
Mentioned suppliers: Blooming Amazing Bryan S Ryan

2018-03-12 Services for the registration of bovine births, issuing of bovine passports and processing of notifications in... (The Office of Government Procurement)
Provision of a service for the registration of bovine births, the issuing of bovine passports and the handling & processing of notifications in relation to farm-to-farm bovine movements & on-farm bovine deaths on the Animal Identification and Movement (AIM) system for the department of agriculture, food and the marine. View the procurement »
Mentioned suppliers: SouthWestern Business Process Services Limited

2018-02-26 Provision of Customer Contact Management Services (Commission for Communications Regulation (ComReg),)
Please see tender documents uploaded on http://www.etenders.gov.ie/. View the procurement »
Mentioned suppliers: ARI Services Europe Ltd [ARISE]

2017-12-21 Provision of enquiry, feedback and support handling services for the National Screening Programme (National Screening Service)
The NSS is seeking submissions from suitably qualified service providers for the provision of enquiry, feedback and support handling and related administrative support services for the National Screening Services Programmes x 4. View the procurement »
Mentioned suppliers: Key Answering Services T/A Call Management

2017-12-19 Service Provider to provide All Contact Centre Customer Service & Sales Activities for Residential & Business Customers (Electricity Supply Board (ESB))
Service Provider to provide All Contact Centre Customer Service & Sales Activities for Residential & Business Customers. View the procurement »
Mentioned suppliers: Abtran Field Management Ireland

2017-04-19 Provision of Irish Sign Language Interpreting Services (Limerick Institute of Technology)
The Disability Service of Limerick Institute of Technology invites tenders for the provision of Irish Sign Language Interpreting Services. The contract will be for a period of 1 academic year beginning September 2017 with the option to extend on an annual basis for an additional academic year with a maximum of 4 extensions subject to satisfactory performance, business needs and budgetary constraints. SLI requirements can fluctuate significantly from year-to-year depending on student needs. As such, LIT … View the procurement »
Mentioned suppliers: Bridge Interpreting Ltd

2017-03-30 For the appointment of a Multi-disciplinary Team for an Orientation Programme for Dublin (Fáilte Ireland-National Tourism Development Authority)
The aim of this project is to help visitors move around and get to know Dublin by public transport, bike and foot and with ease and confidence to allow them to explore and experience all that Dublin city and region has to offer. The role of the successful tenderer is to define, design and implement a multi-phase long term (up to 5 years) visitor orientation strategy that delivers tangible short term and long term improvements to the visitor experience when exploring the depth and breadth of Dublin's … View the procurement »
Mentioned suppliers: AECOM Ireland Limited

2017-03-28 Customer Contact Call Handling Services and The Provision of Customer Agents (Iarnrod Eireann-Irish Rail)
This is a call to competition by Iarnród Éireann for the procurement of Customer Contact Call Handling Services and for the provision of Customer agents * 4. View the procurement »
Mentioned suppliers: Capita Customer Solutions Limited

2017-03-22 Invitation to Tender for Single Party Framework for Managed Telephony Service with Optional Contact Centre Upgrade (Dublin City Council)
Dublin City Council proposes to establish a single Party Framework Agreement for 3 years, with an option to extend for a further period of 1 year, for the provision of a Managed Telephony Service in respect of Dublin City Council's CS1000E and Avaya Aura Contact Centre infrastructure. Dublin City Council is also seeking proposals for the phased upgrade of the existing Contact Centre infrastructure. It is anticipated that DCC will commence the commissioning of the proposed Contact Centre upgrade during … View the procurement »

2017-03-13 Provision of Contact Management Services (Competition and Consumer Protection Commission (CCPC))
Provision of contact management services to include phone, email and social media contacts. View the procurement »
Mentioned suppliers: FEXCO Unlimited Company

2017-01-12 Provision of a Specialist Contact Centre Service and Related Administrative Support Services for Primary Care... (Health Service Executive (HSE))
The HSE hereby invites suitably qualified and experienced service providers to submit a tender to provide a Specialist Contact Centre Service and Related Administrative Support Services for Primary Care Reimbursement Services/National Medical Card Unit. In order to ensure continuity of service it is anticipated that a contract will be awarded in mid March 2017 with the new contract to be fully operational from the 30.5.2017. However, service providers should note that the contracted service provider may … View the procurement »

2016-11-21 Absence information and management services (Dublin Bus / Bus Atha Cliath)
Dublin bus require the services of an organisation that can help assist Dublin Bus manage absenteeism. The scope of the service will record details of absenteeism details as they occur and pass onto the appropriate line manager. To offer medical assistance. To monitor progress and assist management by supplying reports and developing tools to manage absenteeism. View the procurement »

2016-11-10 Single Supplier Framework Agreement for Service Desk Resources (Central Bank of Ireland)
The purpose of the Framework is to provide the Bank with a single Tenderer who will make available certain of the following Service Desk roles over the Term: 1. Service Desk Analyst 2. Service Desk Lead 3. End User Support Analyst 4. End User Support Lead 5. Service Desk Project Resource. View the procurement »
Mentioned suppliers: MJ Flood Technology Limited

2016-08-19 Multi Supplier Framework Agreement for the Provision of Irish Translation Services (The Office of Government Procurement)
The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Irish Translation Services with a minimum of nine (9) and a maximum of fifty (50) Framework Members (subject to the quality of tender responses). The Framework will be available for use across the entire public sector. View the procurement »
Mentioned suppliers: Céad Míle Focal Central Translations (NI) Ltd Colm Breathnach Europus Language Training & Translating Ltd. Ling Self-employed Snasta STAR Translation Services Stealth Translations Ltd TMG Translation Services Limited Word Perfect Translations Ltd

2016-07-28 Provision of Customer Call Centre and Processing Services (Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland)
NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling and throughput of primarily overseas applications. The objective of the project is to establish a telephone call and email handling support service to provide support to the NMBI processing of overseas application for registration, taking payments from Nurses/Midwives and recording payment details. Operators may also be required to assist with … View the procurement »
Mentioned suppliers: RigneyDolphin Group

2016-07-27 Provision of Academic Support Services for Students with Disabilities to Maynooth University — 4 lots (National University of Ireland, Maynooth (NUI Maynooth-NUIM))
Maynooth University proposes to engage in a competitive process for the establishment of 4 Multi-Party framework agreements in 4 Lots for the delivery of Academic Support Services for Students with Disabilities. Maynooth University wishes to enter into Multi-Party framework agreements with two framework members per agreement for each of the following services: Lot 1: Academic Personal Assistants, Lot 2: Irish sign language interpreters, Lot 3: Academic Note taking, Lot 4: Psychology-Led Academic Support … View the procurement »

2016-07-13 Supply of PBX and Contact Centre Solution (Department of Transport, Tourism and Sport)
The supply of a new resilient PBX and contact centre solution allowing the Driver Vehicle Computer Services Division, Department of Transport, Tourism and Sport, Shannon, Co. Clare to operate as efficiently as possible to provide services to its customers. View the procurement »

2016-06-23 Insourced Business Process Services for registration, recognition, education and renewals processes (Health and Social Care Professionals Council (CORU))
The Contracting Authority wishes to engage the services of a partner who will provide a baseline of 3 full time resources to CORU to manage these key business process activities with the resources based in CORUs office. These supplier resources will work from the CORU office and will be responsible for carrying out process activities as well as providing general administrative duties including customer relationship management and query handling for the registration, recognition, CPD and renewal processes … View the procurement »
Mentioned suppliers: Servisource Recruitment

2016-05-30 Post-mobile Customer Care and Related Services (Call Centre) (An Post)
An Post's intention is conduct a tender process to appoint a supplier for the provision of Customer Care Call Centre and Related Services for its Mobile Virtual Network Operator (MVNO) offering Post-mobile. It's An Post's intention to provide a comprehensive customer care service with agents having access directly to our subscriber care systems. Previous experience in the provision of complex care solutions in the telecommunications industry is required. The call centre will operate. An Post's helpline … View the procurement »

2016-05-30 Invitation to Tender for the provision of a Managed Print/Copy Service to IT Tralee (Institute of Technology Tralee)
The Contracting Authority invites tenders for the provision of a managed in-house print/copy service and associated services for the Institute. The managed in-house print/copy service would include the provision, operation and management of a print/copy bureau facility for academic, administrative, technical and management staff in addition to making Multi-Function Devices/Printers (MFD/P's, mostly B and W A4/A3 in addition to some A4/A3 Colour) available to students in close proximity to the staff … View the procurement »
Mentioned suppliers: IBS Xerox

2016-05-19 Single-Party Framework Agreement for the Provision of Interpretation Services (Beaumont Hospital)
The Contracting Authority intends to establish a framework agreement with a suitably qualified and experienced service provider for the provision of a multi-language interpretation service. The requirement is for a timely, reliable and high quality interpretation service to assist medical and other front-line staff when communicating with patients whose first language is not English. For the avoidance of doubt, it is emphasised that the Contracting Authority may legitimately cease to use this framework … View the procurement »

2016-05-13 Provision of Telephonist Services (Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála)
The Department requires a managed service for delivery of telephonist services for the term as specified in section 1.4 of this RFT. View the procurement »
Mentioned suppliers: Accent Facilities Solutions