Provision of enquiry, feedback and support handling services for the National Screening Programme

National Screening Service

The NSS is seeking submissions from suitably qualified service providers for the provision of enquiry, feedback and support handling and related administrative support services for the National Screening Services Programmes x 4.

Deadline

The time limit for receipt of tenders was 2018-01-26. The procurement was published on 2017-12-21.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2017-12-21 Contract notice
2018-04-11 Contract award notice
Contract notice (2017-12-21)
Object
Scope of the procurement
Title: Telephone-answering machines
Reference number: NSS 18/1
Short description:
The NSS is seeking submissions from suitably qualified service providers for the provision of enquiry, feedback and support handling and related administrative support services for the National Screening Services Programmes x 4.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Telephone-answering machines 📦
Additional CPV: Administrative services for business operations 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Awarding authority name: National Screening Service
Postal address: King's Inns House
Postal code: 200 Parnell Street
Postal town: Dublin
Contact
Internet address: https://www.screeningservice.ie 🌏
E-mail: mark.phillips@cancerscreening.ie 📧
Phone: +353 18659300 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=123117&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=123117&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2017-12-21 📅
Submission deadline: 2018-01-26 📅
Publication date: 2017-12-23 📅
Identifiers
Notice number: 2017/S 247-518988
Refers to notice: 2011/S 240-389614
OJ-S issue: 247
Additional information
This is demand-led service. As such, there is no guarantee of throughput or service offered.

Object
Scope of the procurement
Estimated total value: 250 000 EUR 💰
Short description:
Services will include and is not limited to;
- Accept all calls from eligible clients of the screening programmes in a professional and timely manner through the programmes dedicated free phone line 1800 45 45 55.
- The programmes Freephone line should be well supported Mon – Fridays 9:00 – 18:00, in accepting > 95 % of all calls placed.
- Populate the programmes ICT systems with a high level of accuracy (this will be a key requirement that is both measured and monitored).
- Provision of a dedicated operational manager assigned to programme calls.
- Provision of a full time and dedicated operational agent to be placed in the CervicalCheck programme offices in Limerick for the duration of the contract.
- Provision of sample calls received from agents daily/weekly.
- Provision of activity reports in line with KPI’s.
Contract term -3 years. This is a 0 volume guaranteed service. Furthermore, this is a demand-led service and is open to change.
Estimated value excluding VAT: 250 000 EUR 💰
Duration: 36 months
Description of renewals: Option to extend by 2 years in increments of 12 months.
Additional information:
This is demand-led service. As such, there is no guarantee of throughput or service offered.
Place of performance
Main site or place of performance: Ireland.

Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2018-12-01 📅
Tender opening date: 2018-01-26 📅
Tender opening time: 12:00
Place: NSS offices Dublin via restricted Etenders post box.

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Mark Phillips
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/441 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=123117&B=ETENDERS_SIMPLE 🌏

Reference
Additional information
Estimated timing for further notices: 3-5 years

Complementary information
Review body
Name: The Court Service
Postal address: Arran Quay
Postal town: Dublin
Postal code: 1
Country: Ireland 🇮🇪
Source: OJS 2017/S 247-518988 (2017-12-21)
Contract award notice (2018-04-11)
Object
Scope of the procurement
Total value of the procurement: 1.01 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2018-04-11 📅
Publication date: 2018-04-12 📅
Identifiers
Notice number: 2018/S 071-157950
Refers to notice: 2017/S 247-518988
OJ-S issue: 71
Additional information
This is demand led service. As such, there is no guarantee of throughput or service offered.

Object
Scope of the procurement
Short description:
Services will include and is not limited to:
— accept all calls from eligible clients of the screening programmes in a professional and timely manner through the programmes dedicated Freephone line 1800 45 45 55,
— the programmes Freephone line should be well supported Monday — Fridays 9:00 — 18:00 in accepting >95% of all calls placed,
— populate the programmes ICT systems with a high level of accuracy (this will be a key requirement that is both measured and monitored),
— provision of a dedicated operational manager assigned to programme calls,
— provision of a full time and dedicated operational agent to be placed in the CervicalCheck programme offices in Limerick for the duration of the contract,
— provision of sample calls received from agents daily / weekly,
— provision of activity reports in line with KPI’s.
Contract term -3 years. This is a 0 volume guaranteed service. Furthermore, this is a demand led service and is open to change.
Additional information:
This is demand led service. As such, there is no guarantee of throughput or service offered.

Procedure
Award criteria
Quality criterion (name): technical ability
Quality criterion (weighting): 40 percent
Cost criterion: Ultimate costs
Cost weighting: 60 percent

Award of contract
Date of contract conclusion: 2018-03-15 📅

Reference
Additional information
Services sought from this tendering process are “demand led services”.
As such, the value of the contract / lot outlined herein under this contract award notice is not known.
Source: OJS 2018/S 071-157950 (2018-04-11)
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