Provision of Customer Call Centre and Processing Services
Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland
NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling and throughput of primarily overseas applications. The objective of the project is to establish a telephone call and email handling support service to provide support to the NMBI processing of overseas application for registration, taking payments from Nurses/Midwives and recording payment details. Operators may also be required to assist with processing work in times of peak demand and their rates for this work should be quoted separately.
DeadlineThe time limit for receipt of tenders was 2016-08-30. The procurement was published on 2016-07-28.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2016-07-28 | Contract notice |
| 2020-02-05 | Contract award notice |
Contract notice (2016-07-28)
Object
Scope of the procurement
Title: Call centre
Reference number: CCCPS16
Short description:
“NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Customer services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland
Postal address: 18/20 Carysfort Avenue, Co. Dublin
Postal town: Blackrock
Contact
Internet address: http://www.nmbi.ie 🌏
E-mail: efitzpatrick@nmbi.ie 📧
Phone: +353 16398559 📞
Fax: +353 16398595 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101706&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2016-07-28 📅
Submission deadline: 2016-08-30 📅
Publication date: 2016-08-02 📅
Identifiers
Notice number: 2016/S 147-265847
OJ-S issue: 147
Object
Scope of the procurement
Estimated total value: 450 000 EUR 💰
Short description:
“NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling...”
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Estimated value excluding VAT: 450 000 EUR 💰
Duration: 48 months
Place of performance
Main site or place of performance:
“Blackrock, Co. Dublin.”
Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 3 months
Tender opening date: 2016-08-30 📅
Tender opening time: 15:30
Place: Blackrock, Co. Dublin.
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Eric Fitzpatrick
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/454 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101706&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court
Postal address: Ground Floor, Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Service from which information about the review procedure may be obtained
Name: High Court
Postal address: Ground Floor, Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2016/S 147-265847 (2016-07-28)
Object
Scope of the procurement
Title: Call centre
Reference number: CCCPS16
Short description:
“NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Customer services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland
Postal address: 18/20 Carysfort Avenue, Co. Dublin
Postal town: Blackrock
Contact
Internet address: http://www.nmbi.ie 🌏
E-mail: efitzpatrick@nmbi.ie 📧
Phone: +353 16398559 📞
Fax: +353 16398595 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101706&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2016-07-28 📅
Submission deadline: 2016-08-30 📅
Publication date: 2016-08-02 📅
Identifiers
Notice number: 2016/S 147-265847
OJ-S issue: 147
Object
Scope of the procurement
Estimated total value: 450 000 EUR 💰
Short description:
“NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling...”
Estimated value excluding VAT: 450 000 EUR 💰
Duration: 48 months
Place of performance
Main site or place of performance:
“Blackrock, Co. Dublin.”
Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 3 months
Tender opening date: 2016-08-30 📅
Tender opening time: 15:30
Place: Blackrock, Co. Dublin.
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Eric Fitzpatrick
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/454 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101706&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court
Postal address: Ground Floor, Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Service from which information about the review procedure may be obtained
Name: High Court
Postal address: Ground Floor, Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2016/S 147-265847 (2016-07-28)
Contract award notice (2020-02-05)
Object
Scope of the procurement
Total value of the procurement: 15.41 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: 18/20 Carysfort avenue, Co. Dublin
Contact
E-mail: procurement@nmbi.ie 📧
Phone: +353 16398500 📞
Reference
Dates
Date dispatched: 2020-02-05 📅
Publication date: 2020-02-10 📅
Identifiers
Notice number: 2020/S 028-065085
Refers to notice: 2016/S 147-265847
OJ-S issue: 28
Object
Scope of the procurement
Short description:
“NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling...”
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“The contract will be for a period of 3 years with an option to extend for a further year.”
“The objective of the project is to establish a telephone call and email handling support service to provide support to the NMBI processing of overseas...”
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Place of performance
Main site or place of performance:
“Blackrock, Co Dublin.”
Procedure
Award criteria
Quality criterion (name): As per RFP
Quality criterion (weighting): 60
Cost criterion (name): Cost
Cost criterion (weighting): 40
Award of contract
Date of contract conclusion: 2020-01-02 📅
Name: RigneyDolphin Group
National registration number: IE65925471
Postal address: Units 10/11 IDA Industrial Estate, Cork Road, Waterford
Postal town: Waterford
Country: Ireland 🇮🇪
Phone: +353 51590000 📞
E-mail: kevin.kehoe@rigneydolphin.ie 📧
Internet address: http://www.rigneydolphin.ie 🌏
Total value of the procurement: 15.41 EUR 💰
Information about tenders
Number of tenders received: 1
Contracting authority
Contact
Contact point: Procurement
Complementary information
Review body
Postal address: Ground Floor Inns Quay
Service from which information about the review procedure may be obtained
Ground Floor Inns Quay
Source: OJS 2020/S 028-065085 (2020-02-05)
Object
Scope of the procurement
Total value of the procurement: 15.41 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: 18/20 Carysfort avenue, Co. Dublin
Contact
E-mail: procurement@nmbi.ie 📧
Phone: +353 16398500 📞
Reference
Dates
Date dispatched: 2020-02-05 📅
Publication date: 2020-02-10 📅
Identifiers
Notice number: 2020/S 028-065085
Refers to notice: 2016/S 147-265847
OJ-S issue: 28
Object
Scope of the procurement
Short description:
“NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling...”
“The contract will be for a period of 3 years with an option to extend for a further year.”
Show more (1)
“The objective of the project is to establish a telephone call and email handling support service to provide support to the NMBI processing of overseas...”
Main site or place of performance:
“Blackrock, Co Dublin.”
Procedure
Award criteria
Quality criterion (name): As per RFP
Quality criterion (weighting): 60
Cost criterion (name): Cost
Cost criterion (weighting): 40
Award of contract
Date of contract conclusion: 2020-01-02 📅
Name: RigneyDolphin Group
National registration number: IE65925471
Postal address: Units 10/11 IDA Industrial Estate, Cork Road, Waterford
Postal town: Waterford
Country: Ireland 🇮🇪
Phone: +353 51590000 📞
E-mail: kevin.kehoe@rigneydolphin.ie 📧
Internet address: http://www.rigneydolphin.ie 🌏
Total value of the procurement: 15.41 EUR 💰
Information about tenders
Number of tenders received: 1
Contracting authority
Contact
Contact point: Procurement
Complementary information
Review body
Postal address: Ground Floor Inns Quay
Service from which information about the review procedure may be obtained
Ground Floor Inns Quay
Source: OJS 2020/S 028-065085 (2020-02-05)
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