Provision of a Specialist Contact Centre Service and Related Administrative Support Services for Primary Care Reimbursement Services/National Medical Card Unit (PCRS/NMCU)
Health Service Executive (HSE)
The HSE hereby invites suitably qualified and experienced service providers to submit a tender to provide a Specialist Contact Centre Service and Related Administrative Support Services for Primary Care Reimbursement Services/National Medical Card Unit.
In order to ensure continuity of service it is anticipated that a contract will be awarded in mid March 2017 with the new contract to be fully operational from the 30.5.2017. However, service providers should note that the contracted service provider may be required to provide the service for a transitional period of 2 weeks of full operation of the service in advance of the go-live service.
For full details please see the Invitation to Tender documentation published with the Contract Notice on the etenders website, www.etenders.gov.ie
The time limit for receipt of tenders was 2017-02-13. The procurement was published on 2017-01-12.
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2017-01-12 | Contract notice |
Contract notice (2017-01-12)
Object
Scope of the procurement
Title: Office-support services
Reference number: HSE 8034
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Office-support services 📦
Additional CPV: Customer services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Health Service Executive (HSE)
Postal address: Head Office, Millennium Park
Postal town: Naas
Contact
Internet address: http://www.hse.ie 🌏
E-mail: caroline.davy@hse.ie 📧
Phone: +353 0214923050 📞
Fax: +353 0214923380 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=107137&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=107137&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2017-01-12 📅
Submission deadline: 2017-02-13 📅
Publication date: 2017-01-17 📅
Identifiers
Notice number: 2017/S 011-016075
OJ-S issue: 11
Additional information
Object
Scope of the procurement
Short description:
Estimated total value: 1 EUR 💰
Short description:
Estimated value excluding VAT: 1 EUR 💰
Duration: 36 months
Description of renewals:
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Contract performance conditions:
Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2017-02-13 📅
Tender opening time: 12:00
Additional information: A minimum of two authorised Officers of the HSE.
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Caroline Davy
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/461 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=107137&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices: Estimated as a minimum of 30 months from the initial award of contract.
Complementary information
Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2017/S 011-016075 (2017-01-12)
Object
Scope of the procurement
Title: Office-support services
Reference number: HSE 8034
Short description:
The HSE hereby invites suitably qualified and experienced service providers to submit a tender to provide a Specialist Contact Centre Service and Related Administrative Support Services for Primary Care Reimbursement Services/National Medical Card Unit.
In order to ensure continuity of service it is anticipated that a contract will be awarded in mid March 2017 with the new contract to be fully operational from the 30.5.2017. However, service providers should note that the contracted service provider may be required to provide the service for a transitional period of 2 weeks of full operation of the service in advance of the go-live service.
For full details please see the Invitation to Tender documentation published with the Contract Notice on the etenders website, www.etenders.gov.ie
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Office-support services 📦
Additional CPV: Customer services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Health Service Executive (HSE)
Postal address: Head Office, Millennium Park
Postal town: Naas
Contact
Internet address: http://www.hse.ie 🌏
E-mail: caroline.davy@hse.ie 📧
Phone: +353 0214923050 📞
Fax: +353 0214923380 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=107137&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=107137&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2017-01-12 📅
Submission deadline: 2017-02-13 📅
Publication date: 2017-01-17 📅
Identifiers
Notice number: 2017/S 011-016075
OJ-S issue: 11
Additional information
For full details please see the Invitation to Tender documentation published with the Contract Notice on the etenders website, www.etenders.gov.ie
Object
Scope of the procurement
Short description:
The HSE hereby invites suitably qualified and experienced service providers to submit a tender to provide a Specialist Contact Centre Service and Related Administrative Support Services for Primary Care Reimbursement Services/National Medical Card Unit.
Show more
In order to ensure continuity of service it is anticipated that a contract will be awarded in mid March 2017 with the new contract to be fully operational from the 30.5.2017. However, service providers should note that the contracted service provider may be required to provide the service for a transitional period of 2 weeks of full operation of the service in advance of the go-live service.
Show more
For full details please see the Invitation to Tender documentation published with the Contract Notice on the etenders website, www.etenders.gov.ie
Short description:
In order to ensure continuity of service it is anticipated that a contract will be awarded in mid March 2017 with the new contract to be fully operational from the 30.5.2017. However, service providers should note that the contracted service provider may be required to provide the service for a transitional period of 2 weeks of full operation of the service in advance of the go-live service
Show more
Service providers are requested to only submit a tender if they are confident that they have both the level of capacity and suitably qualified and experience and expertise within their organisation to deliver on the project as outlined in this document, and in line with the project timeframe.
Show more
Duration: 36 months
Description of renewals:
The contract will include an option to extend for 2 further periods of 12 months each.
Additional information:
For full details please see the Invitation to Tender documentation published with the Contract Notice on the etenders website, www.etenders.gov.ie
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
For full details please see the Invitation to Tender documentation published with the Contract Notice on the etenders website, www.etenders.gov.ie
Contract execution
Contract performance conditions:
For full details please see the Invitation to Tender documentation published with the Contract Notice on the etenders website, www.etenders.gov.ie
Procedure
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2017-02-13 📅
Tender opening time: 12:00
Additional information: A minimum of two authorised Officers of the HSE.
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Caroline Davy
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/461 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=107137&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices: Estimated as a minimum of 30 months from the initial award of contract.
Complementary information
Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2017/S 011-016075 (2017-01-12)
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