Provision of Contact Management Services
Competition and Consumer Protection Commission (CCPC)
Provision of contact management services to include phone, email and social media contacts.
DeadlineThe time limit for receipt of tenders was 2017-04-12. The procurement was published on 2017-03-13.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2017-03-13 | Contract notice |
| 2017-08-01 | Contract award notice |
Contract notice (2017-03-13)
Object
Scope of the procurement
Title: Call centre
Reference number: Contact Management Services
Short description:
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Telephone-answering services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Competition and Consumer Protection Commission (CCPC)
Postal address: PO Box 12585, Co.Dublin
Postal code: 1
Postal town: Dublin
Contact
Internet address: http://www.ccpc.ie 🌏
E-mail: karenwarren@ccpc.ie 📧
Phone: +353 14703693 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=109786&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=109786&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2017-03-13 📅
Submission deadline: 2017-04-12 📅
Publication date: 2017-03-15 📅
Identifiers
Notice number: 2017/S 052-096245
OJ-S issue: 52
Object
Scope of the procurement
Estimated total value: 2 000 000 EUR 💰
Estimated value excluding VAT: 2 000 000 EUR 💰
Duration: 48 months
Description of renewals: Possible 12 month renewal.
Place of performance
Main site or place of performance: Ireland.
Procedure
Time of receipt of tenders: 18:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2017-04-12 📅
Tender opening time: 18:00
Place: E-tenders mailbox.
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Karen Warren
Internet address: www.ccpc.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/110732 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=109786&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices: 4/5 years.
Complementary information
Review body
Name: Karen Warren
Postal address: PO Box 12585
Postal town: Dublin
Postal code: 1
Country: Ireland 🇮🇪
Source: OJS 2017/S 052-096245 (2017-03-13)
Object
Scope of the procurement
Title: Call centre
Reference number: Contact Management Services
Short description:
Provision of contact management services to include phone, email and social media contacts.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦
Additional CPV: Telephone-answering services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Competition and Consumer Protection Commission (CCPC)
Postal address: PO Box 12585, Co.Dublin
Postal code: 1
Postal town: Dublin
Contact
Internet address: http://www.ccpc.ie 🌏
E-mail: karenwarren@ccpc.ie 📧
Phone: +353 14703693 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=109786&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=109786&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2017-03-13 📅
Submission deadline: 2017-04-12 📅
Publication date: 2017-03-15 📅
Identifiers
Notice number: 2017/S 052-096245
OJ-S issue: 52
Object
Scope of the procurement
Estimated total value: 2 000 000 EUR 💰
Estimated value excluding VAT: 2 000 000 EUR 💰
Duration: 48 months
Description of renewals: Possible 12 month renewal.
Place of performance
Main site or place of performance: Ireland.
Procedure
Time of receipt of tenders: 18:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2017-04-12 📅
Tender opening time: 18:00
Place: E-tenders mailbox.
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Karen Warren
Internet address: www.ccpc.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/110732 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=109786&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices: 4/5 years.
Complementary information
Review body
Name: Karen Warren
Postal address: PO Box 12585
Postal town: Dublin
Postal code: 1
Country: Ireland 🇮🇪
Source: OJS 2017/S 052-096245 (2017-03-13)
Contract award notice (2017-08-01)
Object
Scope of the procurement
Total value of the procurement: 1 900 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: PO Box 12585, Co. Dublin
Reference
Dates
Date dispatched: 2017-08-01 📅
Publication date: 2017-08-03 📅
Identifiers
Notice number: 2017/S 147-304786
Refers to notice: 2017/S 052-096245
OJ-S issue: 147
Procedure
Award criteria
Quality criterion (name): Implementation
Quality criterion (weighting): 3
Quality criterion (name): On-going delivery
Quality criterion (weighting): 16
Quality criterion (name): IT, Telephony and Business Continuity Solution
Quality criterion (weighting): 13
Quality criterion (name): Quality and performance improvement
Quality criterion (weighting): 11
Quality criterion (name): People management and development
Quality criterion (weighting): 21
Quality criterion (name): Reporting and forecasting
Quality criterion (weighting): 6
Cost criterion: Costs Proposed
Cost weighting: 30
Award of contract
Date of contract conclusion: 2017-07-28 📅
Complementary information
Review body
Name: Ccpc
Source: OJS 2017/S 147-304786 (2017-08-01)
Object
Scope of the procurement
Total value of the procurement: 1 900 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: PO Box 12585, Co. Dublin
Reference
Dates
Date dispatched: 2017-08-01 📅
Publication date: 2017-08-03 📅
Identifiers
Notice number: 2017/S 147-304786
Refers to notice: 2017/S 052-096245
OJ-S issue: 147
Procedure
Award criteria
Quality criterion (name): Implementation
Quality criterion (weighting): 3
Quality criterion (name): On-going delivery
Quality criterion (weighting): 16
Quality criterion (name): IT, Telephony and Business Continuity Solution
Quality criterion (weighting): 13
Quality criterion (name): Quality and performance improvement
Quality criterion (weighting): 11
Quality criterion (name): People management and development
Quality criterion (weighting): 21
Quality criterion (name): Reporting and forecasting
Quality criterion (weighting): 6
Cost criterion: Costs Proposed
Cost weighting: 30
Award of contract
Date of contract conclusion: 2017-07-28 📅
Complementary information
Review body
Name: Ccpc
Source: OJS 2017/S 147-304786 (2017-08-01)
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