2022-02-04Provision of Transport Projects - Technical Advisory Services (National Transport Authority)
To support the National Transport Authority (the “Authority”) in the performance of its functions, the Authority proposes to engage a service provider to provide the following services to the Authority:
(i) Strategic and policy related advisory services related to transport infrastructure provision, transport planning, sustainability/climate change, demand management, transport management and service delivery;
(ii) Technical advisory services relating to the spectrum of transport related projects and …
View the procurement » Mentioned suppliers:AECOM Ireland Ltd
2022-01-04Ticketing, Marketing & CRM System (South Presentation Centre CLG)
We are looking to automate processes and improve the onsite & online customer journey. It is important to be able to gain more insight on their visitors and improve reporting capability.
In summary, we engage in the following:
• Museum Tickets
• Group Bookings
• School Visits
• Community Education
• Membership
• Fundraising
• Room bookings
• Landlord/property management
• Events
• Retail, Online Shop
• Coffee dock
What We Want
A new system should have a common approach, reducing the number of …
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2021-10-04Interpretation / Visitor Experience Consultant Services (Inishoo Management Ltd)
Inishoo Management Limited wishes to appoint an Interpretation / Visitor Experience Consultant for the The Restoration and Interpretation of Westport House and Estate, Westport, Co Mayo.
The Project for the restoration and interpretation of Westport House and Gardens proposes to create a world class visitor attraction, combing cultural, heritage and family activities in a sensitive and complementary way. The key elements of the proposed Project as follows;
(i) Coach House Visitor Centre.
(ii) Westport …
View the procurement » Mentioned suppliers:Haley Sharpe Design Limited
2021-08-13Mount Congreve Estate, Orientation, Wayfinding & Interpretation Strategy (Waterford City and County Council)
Mount Congreve Trust (MCT) and Waterford City & County Council (WCC) are embarking on a project to develop a sustainable future for Mount Congreve House and Gardens. Funding secured from the Rural Regeneration and Development Fund (RRDF), Fáilte Ireland (FI) and internal resources we will facilitate a range of works to greatly improve visitor infrastructure and the visitor experience at Mount Congreve House and Gardens.
You are invited to tender for the planning, design and management through to handover …
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2021-06-10Request for Tenders for the Provision of Translation Services in 12 Lots (National Transport Authority)
The Authority is making twelve planning applications to An Bord Pleanála in two tranches, September and October 2021. Each tranche will consist of six planning applications. For each planning application, the NTA wishes to make available, as Gaeilge, a high quality translation (caighdeán oifigiúil) for inspection by An Bord Pleanála and the public.
The Authority intends to award twelve Contracts across twelve separate lots for the translation into Irish of each planning application and it is intended …
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2021-06-08Helpdesk Support Services (Department of Foreign Affairs/An Roinn Gnóthaí Eachtracha)
A highly efficient and professional ICT Support Service is required to support Department of Foreign Affairs staff across the Department in achieving their business objectives.
The successful service provider will be expected to provide quality, on-site resources for the ICT Support Service to support, maintain, and enhance ICT services. Engineers will respond to a wide range of ICT-related queries from staff at any office of the Department by email, telephone and online from the Department’s offices in …
View the procurement » Mentioned suppliers:IT Rollout Consultancy Ltd t/a IT Group
2021-06-01Tender Request for the Provision of a Managed Print/Copy Service at MTU (Munster Technological University - Kerry Campus)
The Munster Technological University invites tenders for the provision of a managed in-house print/copy service and associated services (from both softcopy and hardcopy) for the University. (‘The Services’) in accordance with the provisions of these Instructions to Tenderers and subject to the terms and conditions which the MTU will issue to the successful bidder (‘the Contract’)
The attached Notice and Conditions of Tender should be read carefully before submission of Tender Documents. These conditions …
View the procurement » Mentioned suppliers:Xerox IBS Limited
2021-05-14Provision of a Mobile Application for Heritage Trail(s) (Dublin City Council)
Dublin City Council (DCC) wishes to invite experienced and competent companies to tender using the open procedure to establish a single party framework agreement for the delivery of a mobile application for heritage trail(s).
Dublin city council is facilitating the establishment of this single party framework agreement on behalf of itself and the other organisations listed hereunder who will be parties to the framework agreement.
• South Dublin County Council;
• Fingal County Council;
• Dun …
View the procurement » Mentioned suppliers:The PEEL Entertainment Group Limited
2021-05-12Provision of Mobilisation and Transition Services (National Transport Authority)
As part of its customer contact strategy, the National Transport Authority (‘NTA’) plans to implement a Consolidated Contact Centre (‘CCC’) under the Transport For Ireland (‘TFI’) brand. The NTA requires the provision of Mobilisation and Transition Services to assist the NTA during the mobilisation and transition phase of the CCC Programme. The NTA considers that the following roles shall be required during the performance of these Services:
• CCC programme manager;
• change/transition manager …
View the procurement » Mentioned suppliers:Capgemini Ireland Limited T/A Sogeti
2021-03-27The Supply, Installation and Associated Services of a Medium Speed, High Efficiency Mailing System in the Department... (Department of Transport)
The supply, installation and associated services of a medium speed, high efficiency mailing system in the Department of Transport, driver and vehicle computer services division, Shannon Town Centre, Shannon, Co. Clare.
The current mailing services consist of 2 Pitney Bowes (FPS and MSE models) medium speed machines. Both machines are provided with output text files through output manager and planet press software. The FPS is now going end of life and the Department wishes to replace this machine.
The new …
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2021-01-26Provision of Project Management and Support Services for Sport Ireland (Sport Ireland)
Sport Ireland Outdoors wishes to secure the services of a suitable third party to provide project management and support services to its trails and outdoor sport and physical activity programme over the next 3 years. Sport Ireland Outdoors are responsible for the delivery of Sport Ireland's policy on sport and physical activity in the outdoors and this position will assist the unit in the delivery of this policy.
View the procurement » Mentioned suppliers:Mr. Doug Corrie
2021-01-13Provision of Contact Management and Business Administration Services (National Transport Authority)
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information provision service;
• Service Category 2: Booking service;
• Service Category 3: Business analysis and administration support service;
• Service Category 4: Back office administration and fulfilment service; and
• Service Category 5: General reception call services.
Further details …
View the procurement » Mentioned suppliers:SGS Ireland Ld
2020-12-1620/095 — Step 1 — Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland (Ervia)
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland.
Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers.
As per PQQ Doc.
View the procurement » Mentioned suppliers:Fexco Limited
2020-09-04Next Generation Ticketing (National Transport Authority)
The authority intends to procure a nationwide multi-modal Account Based Ticketing (ABT) system supporting both public and private operated transport services, with the eventual aim of enabling the provision of Mobility as a Service 'MaaS' type offerings. The solution is expected to include the delivery of a fully functioning and fit for purpose ABT back office system including all necessary equipment, hosting, software, services and supporting systems. The solution is also expected to include the supply, …
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2020-08-31Emergency Call Centre — Incident Room (Iarnrod Eireann-Irish Rail)
Iarnród Éireann IÉ are required under EU and Irish legislation to have in place a safety management system which includes the ability to initiate and operate an emergency call centre (incident room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be …
View the procurement » Mentioned suppliers:Cuttle Consulting Ltd
2020-08-31The Provision of Contact Management Services to the Central Bank of Ireland (Central Bank of Ireland)
The Regulatory Transactions Division (‘RTD’) of the Central Bank oversees a Contact Management Solution (‘CMS’) Strategy on behalf of the Central Bank to support the objectives of the Central Bank. RTD, in conjunction with key Central Bank stakeholders, provide a query handling service to Regulated Financial Service Providers (‘RFSP’) and members of the public, and internally to Central Bank divisional stakeholders. The CMS is underpinned by a CMS team supplied by a service provider (‘the CMS Team’) and …
View the procurement » Mentioned suppliers:Forward Emphasis International Ltd
2020-08-20Provision of Customer Contact Management Services (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. The CRU has a wide range of economic, customer protection and safety responsibilities in energy and water. The CRU’s mission is to regulate water, energy and energy safety in the public interest. The sectors we regulate underpin Irish economic competitiveness, investment and growth, while also contributing to our international obligations to address climate change.
Further information on the CRU’s role …
View the procurement » Mentioned suppliers:ARI Services Europe Ltd (ARISE)
2020-08-11Single Party Framework Agreement for the Provision of a Multi-Language Interpretation Service (Beaumont Hospital)
The contracting authority intends to establish a framework agreement with a suitably qualified and experienced service provider for the provision of a multi-language interpretation service. The requirement is for a timely, reliable and high quality interpretation service to assist medical and other front-line staff when communicating with patients whose first language is not English. Please consult the invitation to tender documentation, available to download from www.etenders.gov.ie, which contains full …
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2020-07-03RFT for the Provision of Computer Assisted Telephone Interviewing (CATI) Services (Central Statistics Office)
The utilisation of Computer Assisted Telephone Interviewing (CATI) is an integral component in the ongoing collection of data for statistical services. Currently this is used in the collection of data for the Labour Force Survey (LFS). The LFS consists of five interviews, as a respondent who agrees to participate in the survey is interviewed for five consecutive quarters. The Tenderer will perform household interviews for the second-fifth interviews of the LFS by CATI. The first interview is performed …
View the procurement » Mentioned suppliers:Capita Customer Solutions
2020-06-12Request for Information – Irish Language Translation Services (The Office of Government Procurement)
The OGP is considering establishing a 2nd Generation National Framework for Irish Language Translation Services within the next 15 months. In this regard, the OGP would encourage and appreciate all suppliers to participate in this market research exercise by, completing and returning the attached document.
Please note that this is not a competition but is a request for information only. It does not constitute an offer to enter into a contract.
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2020-03-20Customer Contact Centre Services (Electricity Supply Board (ESB))
The contracting entity intends to procure a framework agreement contract for the delivery of contact centre services. The framework will be a sole supplier framework.
It is proposed that the contract will include the following and any associated and related services:
• customer service
• metering
• billing
• payments
• industry
• priority services register (PSR)
• sales.
It is currently envisaged that the service will be for residential customers.
All activity will initiate as inbound, although outbound …
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