Ticketing, Marketing & CRM System
South Presentation Centre CLG
We are looking to automate processes and improve the onsite & online customer journey. It is important to be able to gain more insight on their visitors and improve reporting capability.
In summary, we engage in the following:
• Museum Tickets
• Group Bookings
• School Visits
• Community Education
• Membership
• Fundraising
• Room bookings
• Landlord/property management
• Events
• Retail, Online Shop
• Coffee dock
What We Want
A new system should have a common approach, reducing the number of systems/integrations required and has a strong CRM system. There are 2 options for a new system:
1. to retain Epos Now and integrate it with the new system (full two way integration).
2. to fully replace existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2.
We are interested in your organisational beliefs and how your organisation works.
The time limit for receipt of tenders was 2022-02-04. The procurement was published on 2022-01-04.
Who? What?- • Administrative services of agencies › Administrative recreational, cultural and religious services
- • Event services › Cultural event organisation services
- • Exhibition, fair and congress organisation services › Fair and exhibition organisation services
- • Hotel, restaurant and retail trade services › Retail trade services
- • Industry specific software package › Point of sale (POS) software package
- • Miscellaneous business and business-related services › Subscription services
- • Miscellaneous business-related services › Stock-control services
- • Office-support services › Mailing-list compilation and mailing services
- • Sales, marketing and business intelligence software package › Sales or marketing software package
Procurement history
| Date | Document |
|---|---|
| 2022-01-04 | Contract notice |
Contract notice (2022-01-04)
Object
Scope of the procurement
Title: Administrative recreational, cultural and religious services
Reference number: Nano Nagle Place
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Administrative recreational, cultural and religious services 📦
Additional CPV: Point of sale (POS) software package 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: South Presentation Centre CLG
Postal address: Douglas Street
Postal town: Cork
Contact
Internet address: https://nanonagleplace.ie/ 🌏
E-mail: fred@nanonagleplace.ie 📧
Phone: +353 831713144 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204173&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204173&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-01-04 📅
Submission deadline: 2022-02-04 📅
Publication date: 2022-01-07 📅
Identifiers
Notice number: 2022/S 005-008108
OJ-S issue: 5
Object
Scope of the procurement
Short description:
Estimated total value: 50 000 EUR 💰
Short description:
Estimated value excluding VAT: 50 000 EUR 💰
Duration: 3 months
Description of options:
Place of performance
Main site or place of performance: Cork
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 15:30
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2022-04-30 📅
Tender opening date: 2022-02-04 📅
Tender opening time: 15:30
Contracting authority
Identity
National registration number: IE9830793W
Contact
Contact point: Fred Klok
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/202885 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204173&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: South Presentation Centre CLG
Postal address: Douglas Street
Postal town: Cork City
Country: Ireland 🇮🇪
Phone: +35 3831713144 📞
E-mail: fred@nanonagleplace.ie 📧
Internet address: www.nanonagleplace.ie 🌏
Source: OJS 2022/S 005-008108 (2022-01-04)
Object
Scope of the procurement
Title: Administrative recreational, cultural and religious services
Reference number: Nano Nagle Place
Short description:
We are looking to automate processes and improve the onsite & online customer journey. It is important to be able to gain more insight on their visitors and improve reporting capability.
In summary, we engage in the following:
• Museum Tickets
• Group Bookings
• School Visits
• Community Education
• Membership
• Fundraising
• Room bookings
• Landlord/property management
• Events
• Retail, Online Shop
• Coffee dock
What We Want
A new system should have a common approach, reducing the number of systems/integrations required and has a strong CRM system. There are 2 options for a new system:
1. to retain Epos Now and integrate it with the new system (full two way integration).
2. to fully replace existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2.
We are interested in your organisational beliefs and how your organisation works.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Administrative recreational, cultural and religious services 📦
Additional CPV: Point of sale (POS) software package 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: South Presentation Centre CLG
Postal address: Douglas Street
Postal town: Cork
Contact
Internet address: https://nanonagleplace.ie/ 🌏
E-mail: fred@nanonagleplace.ie 📧
Phone: +353 831713144 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204173&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204173&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2022-01-04 📅
Submission deadline: 2022-02-04 📅
Publication date: 2022-01-07 📅
Identifiers
Notice number: 2022/S 005-008108
OJ-S issue: 5
Object
Scope of the procurement
Short description:
We are looking to automate processes and improve the onsite & online customer journey. It is important to be able to gain more insight on their visitors and improve reporting capability.
In summary, we engage in the following:
• Museum Tickets
• Group Bookings
• School Visits
• Community Education
• Membership
• Fundraising
• Room bookings
• Landlord/property management
• Events
• Retail, Online Shop
• Coffee dock
What We Want
A new system should have a common approach, reducing the number of systems/integrations required and has a strong CRM system. There are 2 options for a new system:
1. to retain Epos Now and integrate it with the new system (full two way integration).
2. to fully replace existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2.
We are interested in your organisational beliefs and how your organisation works.
Short description:
Ideally Nano Nagle Place are looking to remove the many manual processes that they have, automate more processes and improve the onsite & online customer journey. It is also important to be able to gain more insight on their visitors and improve reporting capability from the chosen system. In order to do this they are keen to reduce the number of systems and integrations or to adopt a single system .
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In summary, Nano Nagle Place engages in the following:
• Group Tour Bookings
• School Group Visits
• Community Education involving 3 projects across the site
• Conferencing and room bookings
• Landlord, property management
• Events – concerts, talks etc
• Events – weddings, civil ceremonies
• Design Shop, Book Shop, Online Shop
• Outdoor events – markets
What We Want to Achieve
The aim for a new CRM/ticketing system is to have a common approach that would reduce the number of systems and integrations required and to have a strong CRM system at the heart of the business. A new epos system, Epos Now was implemented in 2020/21 and therefore there are two options under consideration for a new CRM/Ticketing system:
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1. to retaining Epos Now and integrate it with a new ticketing/crm/marketing system – this relies on the creation of a full two way integration.
2. to fully replace all existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2 for a detailed overview of what we require should our current EPOS need to be replaced.
We are looking to forge a solid relationship with the right partner and therefore we are interested in your organisational beliefs and how your organisation works.
Duration: 3 months
Description of options:
We are open to options that may be outside the "standard. The requirements stand and will need to be adhered to. As mentioned we do have 2 options we are considering:
1. A system that integrates flawless with EPOS-Now (our current epos software);
2. A system that replaces EPOS-Now, but offers the same or better functionality.
Main site or place of performance: Cork
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
This Invitation to Tender requests that suppliers match to the Functionality Specification on http://fb.theticketinginstitute.com/sindex.php. Suppliers should contact Helen Dunnett: helendunnett@hd-consulting.co.uk who will provide a secure log-in for their staff to complete their match.
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Please note should you choose not to match to the online Functionality Specification as indicated above, this may affect our ability to fully evaluate your submission against our requirements.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 15:30
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2022-04-30 📅
Tender opening date: 2022-02-04 📅
Tender opening time: 15:30
Contracting authority
Identity
National registration number: IE9830793W
Contact
Contact point: Fred Klok
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/202885 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204173&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: South Presentation Centre CLG
Postal address: Douglas Street
Postal town: Cork City
Country: Ireland 🇮🇪
Phone: +35 3831713144 📞
E-mail: fred@nanonagleplace.ie 📧
Internet address: www.nanonagleplace.ie 🌏
Source: OJS 2022/S 005-008108 (2022-01-04)
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