National Driving Licence Front Office Network Services
Road Safety Authority (RSA)
The Road Safety Authority invites proposals from competent firms to provide a Network of Front Offices to support the National Driving Licence Service.
DeadlineThe time limit for receipt of tenders was 2020-04-17. The procurement was published on 2020-03-12.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Administration, defence and social security services › Administration services
- • Marketing services › Customer services
- • Business services: law, marketing, consulting, recruitment, printing and security › Office-support services
- • Miscellaneous business-related services › Business organisation services
- • Membership organisation services › Services furnished by business, professional and specialist organisations
Procurement history
| Date | Document |
|---|---|
| 2020-03-12 | Contract notice |
| 2020-12-01 | Contract award notice |
| 2022-05-24 | Modification of a contract/concession during its term |
| 2025-09-19 | Contract award notice |
Contract notice (2020-03-12)
Object
Scope of the procurement
Title: Business organisation services
Reference number: ET2030
Short description:
“The Road Safety Authority invites proposals from competent firms to provide a Network of Front Offices to support the National Driving Licence Service.”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business organisation services 📦
Additional CPV: Administration services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Road Safety Authority (RSA)
Postal address: Moy Business Park, Primrose Hill
Postal town: Ballina
Contact
Internet address: http://www.rsa.ie 🌏
E-mail: sean.barry@clearviewgroup.ie 📧
Phone: +353 9625000 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163841&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163841&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-03-12 📅
Submission deadline: 2020-04-17 📅
Publication date: 2020-03-17 📅
Identifiers
Notice number: 2020/S 054-128548
Refers to notice: 2020/S 019-041883
OJ-S issue: 54
Object
Scope of the procurement
Estimated total value: 8 000 000 EUR 💰
Short description:
“Provision of a Front Office network to support the National Driving Licence Services.”
Estimated value excluding VAT: 8 000 000 EUR 💰
Duration: 24 months
Description of renewals:
“The Road Safety Authority has an option to extend the contract subject to satisfactory performance by two number 12 month periods and subject to the Road...”
Show more
Place of performance
Main site or place of performance:
“Nationwide.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 9 months
Tender opening date: 2020-04-17 📅
Tender opening time: 17:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Sean Barry
Internet address: www.rsa.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/481 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163841&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices:
“2023 or if option(s) to extend are exercised 2024 or 2025.”
Complementary information
Review body
Name: The High Court of Ireland
Postal address: High Court Central Office, Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
“Please consult your legal advisors.”
Source: OJS 2020/S 054-128548 (2020-03-12)
Object
Scope of the procurement
Title: Business organisation services
Reference number: ET2030
Short description:
“The Road Safety Authority invites proposals from competent firms to provide a Network of Front Offices to support the National Driving Licence Service.”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business organisation services 📦
Additional CPV: Administration services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Road Safety Authority (RSA)
Postal address: Moy Business Park, Primrose Hill
Postal town: Ballina
Contact
Internet address: http://www.rsa.ie 🌏
E-mail: sean.barry@clearviewgroup.ie 📧
Phone: +353 9625000 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163841&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163841&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2020-03-12 📅
Submission deadline: 2020-04-17 📅
Publication date: 2020-03-17 📅
Identifiers
Notice number: 2020/S 054-128548
Refers to notice: 2020/S 019-041883
OJ-S issue: 54
Object
Scope of the procurement
Estimated total value: 8 000 000 EUR 💰
Short description:
“Provision of a Front Office network to support the National Driving Licence Services.”
Estimated value excluding VAT: 8 000 000 EUR 💰
Duration: 24 months
Description of renewals:
“The Road Safety Authority has an option to extend the contract subject to satisfactory performance by two number 12 month periods and subject to the Road...”
Place of performance
Main site or place of performance:
“Nationwide.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 9 months
Tender opening date: 2020-04-17 📅
Tender opening time: 17:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Sean Barry
Internet address: www.rsa.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/481 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163841&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Estimated timing for further notices:
“2023 or if option(s) to extend are exercised 2024 or 2025.”
Complementary information
Review body
Name: The High Court of Ireland
Postal address: High Court Central Office, Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
“Please consult your legal advisors.”
Source: OJS 2020/S 054-128548 (2020-03-12)
Contract award notice (2020-12-01)
Object
Scope of the procurement
Short description:
“The Road Safety Authority has awarded the contract for provision of a network of front offices to support the national driving licence Service.”
Total value of the procurement: 7 066 425 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Contact
E-mail: procurement@rsa.ie 📧
Reference
Dates
Date dispatched: 2020-12-01 📅
Publication date: 2020-12-04 📅
Identifiers
Notice number: 2020/S 237-585159
Refers to notice: 2020/S 054-128548
OJ-S issue: 237
Object
Scope of the procurement
Short description:
“Provision of a front office network to support the national driving licence services.”
Procedure
Award criteria
Quality criterion (name): Methodology in tenderers meeting the service requirement
Quality criterion (weighting): 55 %
Quality criterion (name): Added value
Quality criterion (weighting): 5 %
Quality criterion (name): Contract management
Quality criterion (weighting): 10 %
Price (weighting): 30 %
Award of contract
Date of contract conclusion: 2020-07-08 📅
Name: SGS Ireland Ltd
National registration number: 350215
Postal address: Hazel House, Millennium Park
Postal town: Naas
Postal code: W91 PXP3
Country: Ireland 🇮🇪
Total value of the procurement: 7 066 425 EUR 💰
Information about tenders
Number of tenders received: 4
Contracting authority
Contact
Contact point: Pco
Source: OJS 2020/S 237-585159 (2020-12-01)
Object
Scope of the procurement
Short description:
“The Road Safety Authority has awarded the contract for provision of a network of front offices to support the national driving licence Service.”
Total value of the procurement: 7 066 425 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Contact
E-mail: procurement@rsa.ie 📧
Reference
Dates
Date dispatched: 2020-12-01 📅
Publication date: 2020-12-04 📅
Identifiers
Notice number: 2020/S 237-585159
Refers to notice: 2020/S 054-128548
OJ-S issue: 237
Object
Scope of the procurement
Short description:
“Provision of a front office network to support the national driving licence services.”
Procedure
Award criteria
Quality criterion (name): Methodology in tenderers meeting the service requirement
Quality criterion (weighting): 55 %
Quality criterion (name): Added value
Quality criterion (weighting): 5 %
Quality criterion (name): Contract management
Quality criterion (weighting): 10 %
Price (weighting): 30 %
Award of contract
Date of contract conclusion: 2020-07-08 📅
Name: SGS Ireland Ltd
National registration number: 350215
Postal address: Hazel House, Millennium Park
Postal town: Naas
Postal code: W91 PXP3
Country: Ireland 🇮🇪
Total value of the procurement: 7 066 425 EUR 💰
Information about tenders
Number of tenders received: 4
Contracting authority
Contact
Contact point: Pco
Source: OJS 2020/S 237-585159 (2020-12-01)
Modification of a contract/concession during its term (2022-05-24)
Object
Scope of the procurement
Total value of the procurement: 7 066 425 EUR 💰
Notice metadata
Document type: Modification of a contract/concession during its term
Procedure
Award criteria
Not applicable
Contracting authority
Identity
Postal address: Moy Business Park
Postal code: Primrose Hill
Reference
Dates
Date dispatched: 2022-05-24 📅
Publication date: 2022-05-27 📅
Identifiers
Notice number: 2022/S 102-286605
Refers to notice: 2020/S 237-585159
OJ-S issue: 102
Additional information
“RSA is satisfied that the modification is justified under each of Article 72(1)(b) and 72(1)(e) of Directive 2014/24/EU. The justification in respect of...”
Show more
Object
Scope of the procurement
Short description:
“The contract for the National Driving Licence Service Front Office (NDLSFO) service was awarded in 2020 for a two year period with provision for two...”
Show more
Award of contract
Total value of the procurement: 7 066 425 EUR 💰
Contracting authority
Contact
Contact point: Pcmo
Reference
Additional information
“RSA is satisfied that the modification is justified under each of Article 72(1)(b) and 72(1)(e) of Directive 2014/24/EU. The justification in respect of...”
Show more
“With regard to Article 72(1)(e), RSA is satisfied that the extension of the contract for 6 months is not ‘substantial’ within the meaning of Article 72(4). ...”
Show more
“• RSA is satisfied that the additional 6 months would not have attracted additional participants because the nature of the service with declining volumes.”
“• The additional six months would not have impacted on the selection criteria (which were pass/fail, as this was an open process) and therefore would not...”
Show more
“• RSA is satisfied, based on its financial analysis, that the additional sums would not have changed the outcome of the competition.”
“• RSA is satisfied that a 12.5% increase in the overall potential contract duration and 7% increase in value (as compared with the evaluation price of the...”
Show more
“• RSA is satisfied that the economic balance of the contract is not being altered in favour of the contractor and that the payments made are proportionate.”
Complementary information
Review body
Postal town: Dublin
Postal code: Dublin 7
Information about review deadlines:
“Please consult your legal advisors”
Source: OJS 2022/S 102-286605 (2022-05-24)
Object
Scope of the procurement
Total value of the procurement: 7 066 425 EUR 💰
Notice metadata
Document type: Modification of a contract/concession during its term
Procedure
Award criteria
Not applicable
Contracting authority
Identity
Postal address: Moy Business Park
Postal code: Primrose Hill
Reference
Dates
Date dispatched: 2022-05-24 📅
Publication date: 2022-05-27 📅
Identifiers
Notice number: 2022/S 102-286605
Refers to notice: 2020/S 237-585159
OJ-S issue: 102
Additional information
“RSA is satisfied that the modification is justified under each of Article 72(1)(b) and 72(1)(e) of Directive 2014/24/EU. The justification in respect of...”
Object
Scope of the procurement
Short description:
“The contract for the National Driving Licence Service Front Office (NDLSFO) service was awarded in 2020 for a two year period with provision for two...”
Award of contract
Total value of the procurement: 7 066 425 EUR 💰
Contracting authority
Contact
Contact point: Pcmo
Reference
Additional information
“RSA is satisfied that the modification is justified under each of Article 72(1)(b) and 72(1)(e) of Directive 2014/24/EU. The justification in respect of...”
“With regard to Article 72(1)(e), RSA is satisfied that the extension of the contract for 6 months is not ‘substantial’ within the meaning of Article 72(4). ...”
Show more (5)
“• RSA is satisfied that the additional 6 months would not have attracted additional participants because the nature of the service with declining volumes.”
“• The additional six months would not have impacted on the selection criteria (which were pass/fail, as this was an open process) and therefore would not...”
“• RSA is satisfied, based on its financial analysis, that the additional sums would not have changed the outcome of the competition.”
“• RSA is satisfied that a 12.5% increase in the overall potential contract duration and 7% increase in value (as compared with the evaluation price of the...”
“• RSA is satisfied that the economic balance of the contract is not being altered in favour of the contractor and that the payments made are proportionate.”
Complementary information
Review body
Postal town: Dublin
Postal code: Dublin 7
Information about review deadlines:
“Please consult your legal advisors”
Source: OJS 2022/S 102-286605 (2022-05-24)
Contract award notice (2025-09-19)
Object
Scope of the procurement
Title: National Driving Licence Front Office Network Services
Reference number: ET2003
Short description:
“A contract was awarded to SGS Ireland Ltd. on 8 July 2020 for the provision of a network of front offices to support the national driving licence service in...”
Show more
Products/services: Business organisation services 📦
Total value of the procurement (excluding VAT): 23 680 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: ET2003
Description of the procurement:
“A contract was awarded to SGS Ireland Ltd. on 8 July 2020 for the provision of a network of front offices to support the national driving licence service in...”
Show more
Products/services: Business organisation services 📦
Additional products/services: Administration services 📦
Business services: law, marketing, consulting, recruitment, printing and security 📦
Customer services 📦
Office-support services 📦
Services furnished by business, professional and specialist organisations 📦
Country: Ireland 🇮🇪
Title
Lot Identification Number: LOT-0000
Procedure
Type of procedure
Legal basis: Directive 2014/24/EU
Award of contract
Lot Identification Number: LOT-0000
Contract Number: 1
Date of conclusion of the contract: 2025-02-13 📅
Title: National Driving Licence Front Office Services
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 7 820 000 EUR 💰
Tender identifier: NDLS FO Contract Modification Value
Identifier of lot or group of lots: LOT-0000
Name and address of the contractor
Name: SGS Ireland Ltd
National registration number: 350215
Postal address: Hazel House, Millennium Park
Postal code: W91 PXP3
Postal town: Naas
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contracting authority
Name and addresses
Name: Road Safety Authority (RSA)
National registration number: N/a
Postal address: Moy Business Park, Primrose Hill
Postal code: Ballina
Postal town: Moyvalley Business Park, Ballina, Co. Mayo
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contact point: Brendan Walsh - Chief Operations Officer
E-mail: bwalsh@rsa.ie 📧
Phone: +353 96 25000 📞
URL: www.rsa.ie 🌏
Complementary information
Review body
National registration number: N/a
Region: Dublin 🏙️
URL: http://www.courts.ie 🌏
Review procedure
Precise information on deadline(s) for review procedures:
“Please consult your legal advisors.”
Changes
Other additional information
“The need for additional services arises from the fact that there is an ongoing process within the RSA for the amalgamation of the NDLS FO together with the...”
Show more
Main reason for change: Need for additional works, services or supplies by the original contractor.
New value
Text:
“The RSA has modified the existing contract between the RSA and SGS Ireland Ltd. under Article 72(1)(b) by extending it for a period of 22 months and 20 days...”
Show more
Source: OJS 2025/S 182-620409 (2025-09-19)
Object
Scope of the procurement
Title: National Driving Licence Front Office Network Services
Reference number: ET2003
Short description:
“A contract was awarded to SGS Ireland Ltd. on 8 July 2020 for the provision of a network of front offices to support the national driving licence service in...”
Products/services: Business organisation services 📦
Total value of the procurement (excluding VAT): 23 680 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: ET2003
Description of the procurement:
“A contract was awarded to SGS Ireland Ltd. on 8 July 2020 for the provision of a network of front offices to support the national driving licence service in...”
Products/services: Business organisation services 📦
Additional products/services: Administration services 📦
Business services: law, marketing, consulting, recruitment, printing and security 📦
Customer services 📦
Office-support services 📦
Services furnished by business, professional and specialist organisations 📦
Country: Ireland 🇮🇪
Title
Lot Identification Number: LOT-0000
Procedure
Type of procedure
Legal basis: Directive 2014/24/EU
Award of contract
Lot Identification Number: LOT-0000
Contract Number: 1
Date of conclusion of the contract: 2025-02-13 📅
Title: National Driving Licence Front Office Services
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 7 820 000 EUR 💰
Tender identifier: NDLS FO Contract Modification Value
Identifier of lot or group of lots: LOT-0000
Name and address of the contractor
Name: SGS Ireland Ltd
National registration number: 350215
Postal address: Hazel House, Millennium Park
Postal code: W91 PXP3
Postal town: Naas
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contracting authority
Name and addresses
Name: Road Safety Authority (RSA)
National registration number: N/a
Postal address: Moy Business Park, Primrose Hill
Postal code: Ballina
Postal town: Moyvalley Business Park, Ballina, Co. Mayo
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contact point: Brendan Walsh - Chief Operations Officer
E-mail: bwalsh@rsa.ie 📧
Phone: +353 96 25000 📞
URL: www.rsa.ie 🌏
Complementary information
Review body
National registration number: N/a
Region: Dublin 🏙️
URL: http://www.courts.ie 🌏
Review procedure
Precise information on deadline(s) for review procedures:
“Please consult your legal advisors.”
Changes
Other additional information
“The need for additional services arises from the fact that there is an ongoing process within the RSA for the amalgamation of the NDLS FO together with the...”
Main reason for change: Need for additional works, services or supplies by the original contractor.
New value
Text:
“The RSA has modified the existing contract between the RSA and SGS Ireland Ltd. under Article 72(1)(b) by extending it for a period of 22 months and 20 days...”
Source: OJS 2025/S 182-620409 (2025-09-19)
New procurements in related categories 🆕