2023-08-29Provision of Consultancy Support to the CRU’s Customer Care Team (CCT) Dispute Resolution Function (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (“CRU”) is Ireland’s independent energy and water regulator. Our work impacts Irish homes and businesses ensuring safe, secure and sustainable energy and water supplies for all customers. The CRU’s mission is to protect the public interest in Water, Energy and Energy Safety. The CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply • Drive a low …
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2023-08-17Provision of a Survey Software Solution to DCU (Dublin City University)
DCU requires an enterprise survey solution that will provide a modern, online, accessible, feature rich survey platform. The University has, until recently, taken a decentralised approach to the sourcing and management of survey software tools with individual departments, faculties and offices engaging vendors separately. While a new central budgetary model for survey tool management has recently been agreed, the University expects the successful Tenderer to take a lead role in the management and …
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2023-08-14Tender for the provision of Customer Contact Management Services to Coimisiún na Meán (Coimisiún na Meán)
Coimisiún na Meán has a range of responsibilities including dealing with queries and complaints in respect to our regulatory remit which extends to setting standards, rules and codes for the different types of media services under the jurisdiction of the Irish State and our role as Ireland’s Digital Service Coordinator (DSC) under the Digital Services Act (DSA) . An Coimisiún’s vision for its contact management service is to offer a quality customer centric offering that is simple and easy to access and …
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2023-08-03Cloud (SaaS) Surveying Platform with Training and Customer Support - The provision of a fully GDPR-compliant cloud... (Public Appointments Service_554)
The provision of a GDPR-compliant cloud (SaaS) surveying platform that allows for the creation of surveys with a range question formats, logic capabilities, analysis and reporting. The overall aim of this project is to put in place an online survey platform that will facilitate PAS to engage with our customers and stakeholders on an ongoing basis, through the provision of surveys at key touch points and the collation and analysis of this data. The project has the following objectives: 1. The ability to …
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2023-06-22Expression of Interest Single Party Framework Agreement for Supply and Support for Corporate Digital Consultation Tool (Dublin City Council)
The Contracting Authority proposes to engage in a competitive process for the establishment of a framework agreement for a Corporate Digital Consultation tool. The digital consultation tool is required to support statutory and non-statutory engagements with the public, Councillors, the Public Participation Network, external bodies, and staff, in both open and closed groups on the internet. It will work alongside other engagement channels and methods. The framework agreement will be established on foot of …
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2023-04-19NMI/2023/15 Provision of Visitor Audience Survey Services (National Museum of Ireland)
The objective of this invitation is to secure the services of a company or agency to deliver the National Museum of Ireland’s ongoing and developing audience research programme as part of the Visitor Transformation Project. We require a range of data and insights about our visitors and audience to assist in the delivery of our new Strategic Plan and Capital Development Programme. NMI is seeking a suitably qualified contractor to deliver onsite and digital research with experience in the arts and cultural …
View the procurement » Mentioned suppliers:Context Studio Ltd
2023-04-03Provision of Social Media Services (Tourism Ireland CLG)
Tourism Ireland wishes to enter into a contract with a Supplier(s) for Social Media Services. The requirements are split into two [2] lots:
Lot 1 - Social Media Management; and
Lot 2 - Community Management & Influencer Services
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2022-12-16Request for Tenders for provision of Customer Contact Management Services (Commission for Communications Regulation (ComReg),)
Request for Tenders (RFT) for provision of Customer Contact Management Services.
• ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services
• In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on …
View the procurement » Mentioned suppliers:ARI Services Europe Ltd [ARISE]
2022-08-04Physical Gift Cards for the CSO’s Household Surveys Incentivised Participation Scheme (Central Statistics Office)
The provision of approximately €250,000 worth of physical gift cards for the Central Statistics Office’s Household Surveys Incentivised Participation Scheme. The requirement of this RFT is for physical gift cards that can be used both online and in participating outlets. The face value of the gift cards required is €50. The number and face value of gift cards required may change or be modified throughout the duration of the contract and any subsequent extensions in line with business needs. As such, CSO …
View the procurement » Mentioned suppliers:The Gift Card Company trading as...
2022-07-08Request for Tenders for the National Household Travel Survey 2022 (National Transport Authority)
The Authority wishes to undertake a National Household Travel Survey (NHTS) throughout the Republic of Ireland between September 2022 and early December 2022. The purpose of the survey is to gather travel information statistics for the Authority’s on-going transportation planning role and to provide essential travel data for the update of their regional transport models and for the development of additional transport modelling tools. This survey will, once completed, represent the third such National …
View the procurement » Mentioned suppliers:Ipsos MRBI / MRBI Market Research Ltd
2022-06-30Management and delivery of an end to end electric vehicle (EV) dealerships of the year award scheme (Sustainable Energy Authority of Ireland)
In summary, the Services comprise: the management and delivery of an end-to-end electric vehicle dealership award scheme. The Awards Scheme will be run in the Republic of Ireland with the potential for a winner from each of the 26 counties and one national winner. The successful tenderer will be responsible for project managing the entire scheme in accordance with the objectives and directions of SEAI.
The successful tenderer will at a minimum: maximise dealership participation and assess dealerships who …
View the procurement » Mentioned suppliers:Pan Research
2022-02-04Online Survey Services (Trinity College Dublin, the University of Dublin)
This public procurement competition relates to the establishment of a Multi-Party Framework Agreement for the supply of Online Survey Services to support remote and online surveys primarily conducted by Trinity College Dublin. Please see RFT clause 1.4 for other institutions which may avail of the services.
The established software-as-a-service (SaaS) solution will be initially expected to deliver online survey functionality for an annual GOS data collection project. This sample project will be used to …
View the procurement » Mentioned suppliers:Momentive Europe Unlimited CompanyOptimum Contact Ltd
2021-10-29Campus-wide Survey Software Tool (University College Cork ( UCC ))
UCC aims to standardise the governance of surveys within the organisation. To support this, it requires an enterprise survey solution for the university which will provide a modern, online, accessible, feature rich survey platform while ensuring that the security and data controls in place help reduce the risk of such data collection.
View the procurement » Mentioned suppliers:Qualtrics LLC
2021-06-28Customer Identity Management Service (Raidio Teilifis Eireann (RTE))
RTÉ are seeking companies who can deliver a Customer Identity Management Service so RTÉ customers can register and sign in to RTÉ products and services for various benefits. This tender is for a renewal of an existing service. The contract amount covers a period of 3 years.
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2021-01-13Provision of Contact Management and Business Administration Services (National Transport Authority)
The National Transport Authority requires the provision of contact management and business administration services under five (5) service categories. These service categories are as follows:
• Service Category 1: Information provision service;
• Service Category 2: Booking service;
• Service Category 3: Business analysis and administration support service;
• Service Category 4: Back office administration and fulfilment service; and
• Service Category 5: General reception call services.
Further details …
View the procurement » Mentioned suppliers:SGS Ireland Ld
2020-12-1620/095 — Step 1 — Single Party Framework for the Supply of Contact Centre Services to Gas Networks Ireland (Ervia)
Gas Networks Ireland is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing a quality and flexible service to customers, one that helps to strengthen the company’s core values and sustainability ethos is paramount for Gas Networks Ireland.
Gas Networks Ireland requires the provision of a multi-channel contact centre and associated administration services for business and domestic customers.
As per PQQ Doc.
View the procurement » Mentioned suppliers:Fexco Limited
2020-09-16RTÉ Brand and Reputation Research (Raidio Teilifis Eireann (RTE))
Effective from January 2021, RTÉ wishes to research, understand and monitor the Irish public’s consumption of and attitudes and sentiment towards, RTÉ.
This competition calls for companies to tender for one continuous survey incorporating three separate modules, namely reputation tracking, brand tracking and service usage.
View the procurement » Mentioned suppliers:Red C Research And Marketing Ltd
2020-08-31The Provision of Contact Management Services to the Central Bank of Ireland (Central Bank of Ireland)
The Regulatory Transactions Division (‘RTD’) of the Central Bank oversees a Contact Management Solution (‘CMS’) Strategy on behalf of the Central Bank to support the objectives of the Central Bank. RTD, in conjunction with key Central Bank stakeholders, provide a query handling service to Regulated Financial Service Providers (‘RFSP’) and members of the public, and internally to Central Bank divisional stakeholders. The CMS is underpinned by a CMS team supplied by a service provider (‘the CMS Team’) and …
View the procurement » Mentioned suppliers:Forward Emphasis International Ltd
2020-08-20Provision of Customer Contact Management Services (Commission for Regulation of Utilities)
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. The CRU has a wide range of economic, customer protection and safety responsibilities in energy and water. The CRU’s mission is to regulate water, energy and energy safety in the public interest. The sectors we regulate underpin Irish economic competitiveness, investment and growth, while also contributing to our international obligations to address climate change.
Further information on the CRU’s role …
View the procurement » Mentioned suppliers:ARI Services Europe Ltd (ARISE)
2020-03-20Customer Contact Centre Services (Electricity Supply Board (ESB))
The contracting entity intends to procure a framework agreement contract for the delivery of contact centre services. The framework will be a sole supplier framework.
It is proposed that the contract will include the following and any associated and related services:
• customer service
• metering
• billing
• payments
• industry
• priority services register (PSR)
• sales.
It is currently envisaged that the service will be for residential customers.
All activity will initiate as inbound, although outbound …
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2019-08-02UL — RFT for the Supply of Campus Survey Software Subscription (Education Procurement Service (EPS))
This request for tender is for the provision of services for Campus Wide Survey Software Subscription for the University of Limerick (UL). The objective is to preferably have a cloud hosted solution offering distributed management functionality to the various internal departments with overall governance by UL’s ITD Department. It is paramount that the solution proposed is fully GDPR compliant and demonstrates varying levels of security ensuring data/account structures are protected.
View the procurement » Mentioned suppliers:Qualtrics LLC
2019-07-19Outsourced Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. The objective of this RFT is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful service provider will be responsible for all elements of the Outsourced …
View the procurement » Mentioned suppliers:FEXCO Unlimited Company
2019-01-29Sales and Associated Services (Ervia)
The Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated sales service to its subsidiaries Gas Networks Ireland and GNI trading as Aurora Telecom
A key objective of this requirement is to support the provision of efficient sales services in order to help grow the Ervia business in the areas of Gas Networks Ireland New Connections, Aurora Telecom fibre, Compressed Natural Gas (CNG) for Transport and Renewable …
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2018-12-04Single Party Framework for the Supply of Contact Centre Services to Irish Water (Irish Water)
Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while taking into account the challenges faced with Ireland's dated water/wastewater system is a key priority for the company. Refer to PQQ document.
View the procurement » Mentioned suppliers:Capita Customer Solutions Ltd
2018-10-17External Research Organisation to deliver a System to Monitor Sports Participation among Adults in Ireland (Sport Ireland)
1.2. Back ground to the services required.
National Sports Policy.
The National Sports Policy 2018-2027 sets out the public policy framework for the development of sport over the next 10 years in Ireland and provides the context against which these services are being tendered for. The policy highlights the important contribution of sport to health and wellbeing, community development, economic and social activity. It sets out a number of targets around participation, high performance and capacity …
View the procurement » Mentioned suppliers:Ipsos MRBI/MRBI Market Research Ltd