Customer Identity Management Service
Raidio Teilifis Eireann (RTE)
RTÉ are seeking companies who can deliver a Customer Identity Management Service so RTÉ customers can register and sign in to RTÉ products and services for various benefits. This tender is for a renewal of an existing service. The contract amount covers a period of 3 years.
DeadlineThe time limit for receipt of tenders was 2021-08-03. The procurement was published on 2021-06-28.
Who? What?- • Business transaction and personal business software development services › Financial analysis and accounting software development services › Customer Relation Management software development services
- • Financial analysis and accounting software package › Customer Relation Management software package
- • Marketing services › Customer services
Procurement history
| Date | Document |
|---|---|
| 2021-06-28 | Contract notice |
| 2021-08-04 | Additional information |
| 2022-02-16 | Contract award notice |
Contract notice (2021-06-28)
Object
Scope of the procurement
Title: Customer services
Reference number: 21P039
Short description:
“RTÉ are seeking companies who can deliver a Customer Identity Management Service so RTÉ customers can register and sign in to RTÉ products and services for...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Customer services 📦
Additional CPV: Customer Relation Management software package 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Raidió Teilifís Éireann (RTÉ)
Postal address: Donnybrook
Postal code: Co. Dublin
Postal town: Dublin
Contact
Internet address: http://www.rte.ie 🌏
E-mail: joe.lavelle@rte.ie 📧
Phone: +353 12082239 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192182&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192182&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2021-06-28 📅
Submission deadline: 2021-08-03 📅
Publication date: 2021-07-02 📅
Identifiers
Notice number: 2021/S 126-333155
OJ-S issue: 126
Object
Scope of the procurement
Estimated total value: 250 000 EUR 💰
Estimated value excluding VAT: 250 000 EUR 💰
Duration: 36 months
Description of renewals:
“As per ITT documents.”
Place of performance
Main site or place of performance:
“Donnybrook Dublin 4.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“As per ITT documents.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 13:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2021-08-10 📅
Tender opening date: 2021-08-03 📅
Tender opening time: 13:00
Contracting authority
Identity
National registration number: 8T50578M
Contact
Contact point: Joe Lavelle
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/396 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192182&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The Courts Service
Postal address: 15-24 Phoenix St
Postal town: Dublin
Postal code: D07 X028
Country: Ireland 🇮🇪
Phone: +353 18886426 📞
Source: OJS 2021/S 126-333155 (2021-06-28)
Object
Scope of the procurement
Title: Customer services
Reference number: 21P039
Short description:
“RTÉ are seeking companies who can deliver a Customer Identity Management Service so RTÉ customers can register and sign in to RTÉ products and services for...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Customer services 📦
Additional CPV: Customer Relation Management software package 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Raidió Teilifís Éireann (RTÉ)
Postal address: Donnybrook
Postal code: Co. Dublin
Postal town: Dublin
Contact
Internet address: http://www.rte.ie 🌏
E-mail: joe.lavelle@rte.ie 📧
Phone: +353 12082239 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192182&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192182&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2021-06-28 📅
Submission deadline: 2021-08-03 📅
Publication date: 2021-07-02 📅
Identifiers
Notice number: 2021/S 126-333155
OJ-S issue: 126
Object
Scope of the procurement
Estimated total value: 250 000 EUR 💰
Estimated value excluding VAT: 250 000 EUR 💰
Duration: 36 months
Description of renewals:
“As per ITT documents.”
Place of performance
Main site or place of performance:
“Donnybrook Dublin 4.”
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“As per ITT documents.”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 13:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2021-08-10 📅
Tender opening date: 2021-08-03 📅
Tender opening time: 13:00
Contracting authority
Identity
National registration number: 8T50578M
Contact
Contact point: Joe Lavelle
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/396 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192182&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The Courts Service
Postal address: 15-24 Phoenix St
Postal town: Dublin
Postal code: D07 X028
Country: Ireland 🇮🇪
Phone: +353 18886426 📞
Source: OJS 2021/S 126-333155 (2021-06-28)
Additional information (2021-08-04)
Object
Notice metadata
Document type: Additional information
Contracting authority
Identity
Awarding authority name: Raidió Teilifís Éireann ( RTÉ )
Reference
Dates
Date dispatched: 2021-08-04 📅
Submission deadline: 2021-08-09 📅
Publication date: 2021-08-09 📅
Identifiers
Notice number: 2021/S 152-405428
Refers to notice: 2021/S 126-333155
OJ-S issue: 152
Contracting authority
Contact
Contact point: Joe Lavelle
Source: OJS 2021/S 152-405428 (2021-08-04)
Object
Notice metadata
Document type: Additional information
Contracting authority
Identity
Awarding authority name: Raidió Teilifís Éireann ( RTÉ )
Reference
Dates
Date dispatched: 2021-08-04 📅
Submission deadline: 2021-08-09 📅
Publication date: 2021-08-09 📅
Identifiers
Notice number: 2021/S 152-405428
Refers to notice: 2021/S 126-333155
OJ-S issue: 152
Contracting authority
Contact
Contact point: Joe Lavelle
Source: OJS 2021/S 152-405428 (2021-08-04)
Contract award notice (2022-02-16)
Object
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Reference
Dates
Date dispatched: 2022-02-16 📅
Publication date: 2022-02-21 📅
Identifiers
Notice number: 2022/S 036-093677
OJ-S issue: 36
Additional information
“Tender cancelled, no contract will be awarded”
Object
Place of performance
Main site or place of performance:
“Donnybrook Dublin 4”
Source: OJS 2022/S 036-093677 (2022-02-16)
Object
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Reference
Dates
Date dispatched: 2022-02-16 📅
Publication date: 2022-02-21 📅
Identifiers
Notice number: 2022/S 036-093677
OJ-S issue: 36
Additional information
“Tender cancelled, no contract will be awarded”
Object
Place of performance
Main site or place of performance:
“Donnybrook Dublin 4”
Source: OJS 2022/S 036-093677 (2022-02-16)
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