Procurements: Office-support services (page 4)

2016-04-28 Provision of Managed Print Services to DDLETB Schools and Centres (Dublin and Dun Laoghaire Education and Training Board)
This tender concerns the Supply, Installation and Commissioning of Multi-Function Devices (MFDs) — Print, Copy, Scan, Finishing; On-going support, management and servicing of the MFD's provided under this contract for the life of this contract; Supply and management of all consumables, excluding paper; Floor servicing of the MFD's supplied through the presence of an onsite maintenance and support technician; Print Management software solution for the control of print across all devices installed at local … View the procurement »
Mentioned suppliers: EMS Copier Services

2016-04-15 Multi Supplier Framework Agreement for the Provision of Business Process Support Services (The Office of Government Procurement)
The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Managed Business Process Support Services. To be delivered both in-house and off site as required by individual public sector clients. The Services as described are anticipated but not guaranteed. The Competition is divided into seven (7) lots as set out at 1.3 of the RFT, each representing a service category these are: 1: Mail Handling Services. 2: Data Cleaning/Verification/ Problem Resolution. 3: … View the procurement »
Mentioned suppliers: Abtran An Post Fexco Informa Iron Mountain Ireland Kefron Kosi Corporation Limited Kpmg RigneyDolphin Group Servisource Recruitment SouthWestern Business Process Services Limited

2016-04-15 Request for Tender to establish a number of Multi-Supplier Framework Agreement for the Provision of Managed Print... (The Office of Government Procurement)
The Minister for Public Expenditure and Reform invites responses to this Request for Tenders from economic operators for participation in establishing a Multi Supplier Multi-Lot Framework Agreement for the Provision of Managed Print Service and Vendor Neutral Print Audit Services, for use by Public Sector Bodies. The Office of Government Procurement (OGP) has been established by the Minister of Public Expenditure and Reform and is tasked (inter alia) with sourcing goods and / or services for and on … View the procurement »
Mentioned suppliers: Bryan S Ryan Canon Ireland Cantec Business Technology Datapac Ltd Gannon Office Solutions Hibernian Business Equipment HP Inc Ireland Limited IBS, A Xerox Company iManage Copy Print Services Independent Photocopiers Services Mj Flood Ltd. Munster Business Equipment Office Technology (Irl) Ltd Ricoh Ireland

2016-04-14 Operator of national Emergency Call Answering Service (Department of Communications, Energy and Natural Resources)
The current contract for the operation of the Emergency Call Answering Service expires on 14.7.2017. The Department is undertaking this Procurement for the appointment of a new operator to operate the ECAS. View the procurement »

2016-02-16 Outsourced Business Process Services to Support SEAI Programmes (Sustainable Energy Authority of Ireland)
Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. Its mission is to play a leading role in transforming Ireland into a society based on sustainable energy structures, technologies and practices. The objective of this Request for Tenders is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes. SEAI reserves, at its sole … View the procurement »
Mentioned suppliers: Fexco

2015-12-03 Service for the handling, processing and verification pig movement notifications (Department of Agriculture, Food and the Marine)
Service to handle, process and verify pig movement notifications made by Pig Herd keepers, Pig Dealers, Agents, Other Keepers and Processors under the National Pig Identification and Tracing System (NPITS). View the procurement »
Mentioned suppliers: Southwestern Capita

2015-12-02 The Provision of Customer Call Handling and Management Services (Office of the Revenue Commissioners)
The Office of the Revenue Commissioners invites tenders for the provision of customer call handling and management services for Local Property Tax from March 2016. The Tenderer will provide an initial point of contact for all general phone queries in relation to Local Property Tax. The Tenderer will need to escalate calls to a designated call centre where taxpayer specific information is required to resolve the call. View the procurement »

2015-11-27 Multi Supplier Framework Agreement for the Provision of Translation Services (excluding Irish) (The Office of Government Procurement)
The purpose of this competition is to establish a Multi Supplier Framework Agreement for the Provision of Translation Services (excluding Irish) with a minimum of 5 and a maximum of 10 Framework Members (subject to the quality of tender responses). The Framework will be available for use across the entire public sector. The Framework Agreement will be divided into six (6) Lots as outlined below: Lot 1: Central Government Departments (excluding the Department of Justice and Equality). Lot 2: The … View the procurement »
Mentioned suppliers: Access Translations Language Training & Translating Ltd thebigword Translate Plus Limited Translation.Ie Word Perfect Translations Ltd

2015-10-12 Multi — Supplier Framework Agreement to Provide Multi — Language Interpretation Services (excluding the Irish language) (The Office of Government Procurement)
The purpose of this tender competition is to establish a multi — member Framework Agreement with a minimum number of 5 and a maximum number of 10 Framework Agreement Lot members to provide Multi Language Interpretation Services (excluding the Irish language) as outlined in the Request for Tender. View the procurement »
Mentioned suppliers: Language Training and Translating Ltd Translation.Ie Word Perfect Translations Ltd

2015-08-21 Outsourced Contact Centre and Document Management Services (City of Dublin Education and Training Board)
City of Dublin Education and Training Board are seeking the provision of contact centre and document management services to support the work of SUSI. The successful tenderer will provide the first point of contact by phone, email and post for students who apply for Higher and Further Education student grants. View the procurement »
Mentioned suppliers: Abtran

2015-08-14 Inspection, surveying and BER assessment, auditing, quality assurance and related technical services for the better... (Sustainable Energy Authority of Ireland)
The objective of this request for tender (RFT) is to appoint an organisation to provide SEAI with a range of survey, inspection, BER audit and related quality assurance services in accordance with quality assurance objectives. For more information on this, please refer to the RFT published on www.etenders.gov.ie View the procurement »
Mentioned suppliers: Kerrigan Sheanon Newman Ltd

2015-07-16 Irish Sign Language Interpreters (Institute of Technology Tralee)
The Institute is seeking submissions from competent service providers to provide Irish Sign Language Interpreters to the Institute. A sign language interpreter provides a vital and confidential service in facilitating effective communication between hearing and deaf people. The service provider must ensure that proposed ISL Interpreters have a high standard of fluency in ISL (Level 4) and have been formally accredited and are members of the Irish professional interpreting bodies and are bound by their … View the procurement »
Mentioned suppliers: Bridge Interpreting

2015-07-15 NRA Tolling Operations Contract (National Roads Authority (NRA))
The National Roads Authority invites interested parties to apply to participate in the Authority's competition to procure tolling operation services for the next-generation M50 eFlow Tolling Operations Contract (the Contract) and any toll points which the Authority may introduce and/or operate in the future on the road network in Ireland. The existing M50 eFlow Toll is an open road tolling system on Dublin's orbital motorway which processes on average 115 000 vehicles per day. The tolling operation … View the procurement »
Mentioned suppliers: Turas Mobility Services

2015-05-20 The Provision of a Tote Wagering System (Horse Racing Ireland (HRI))
Tote Ireland Limited is a wholly owned subsidiary of Horse Racing Ireland, with responsibility for the operation of a Totalisator on the 26 racecourses in the Republic of Ireland. Tote Ireland is at the heart of Irish Horseracing, providing a wide variety of betting options for all race goers. All profits made by Tote Ireland are used for the improvement of Irish Horseracing. Tote‘ is short for Totalisator and Tote Betting is similar to the Lotto. All the stakes on a race are pooled; a deduction is made … View the procurement »
Mentioned suppliers: i-Neda Ltd Racing Technology Ireland

2015-05-15 Design for a suite of Interpretative and Orientation Solutions (Fáilte Ireland-National Tourism Development Authority)
Fáilte Ireland is seeking to establish a Single Party Framework Agreement for the Design for a suite of Interpretative and Orientation Solutions. The initial requirement is for the design, locational planning, and overseeing manufacture and installation of orientation sign age at approximately 100 attractions and strategic locations within Ireland's Ancient East. This framework may also be utilised to deliver similar requirements for other Fáilte Ireland projects as required. It is intended to appoint a … View the procurement »
Mentioned suppliers: Placemarque

2015-05-14 The Provision of On-site ICT Support Services (Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála)
The successful service provider will be expected to provide quality, on-site resources for the ICT Support Service to support, maintain, and enhance ICT services. Engineers will respond to a wide range of ICT-related queries from staff at any office of the Department by email, telephone and online from the Department's offices in 76-78 Harcourt Street and 23-27 Henry Street, Limerick, or via remote access in the case of an On Call service. The ICT Support Service will also be expected to be involved in a … View the procurement »
Mentioned suppliers: I.T. Rollout Consultancy Limited

2015-05-08 The Provision of a Call Management Service to Bus Eireann (Bus Eireann/Irish Bus)
The Contracting Authority proposes awarding a Contract for the provision of Call Management Services for a 3 year period. The Contracting Authority reserves the right to extend this Contract(s) for two further periods of 12 months and 12 months. The Contracting Authority now proposes to provide an 1850 telephone number available for all customer care issues. This call centre will handle calls between 8:30 and 18:00 Monday to Sunday. View the procurement »

2015-04-24 Multi Supplier Framework Agreement for the Provision of Translation Services (excluding Irish) (The Office of Government Procurement)
Multi Supplier Framework Agreement for the Provision of Translation Services (excluding Irish). View the procurement »

2015-04-21 Facilities Services (Railway Procurement Agency (RPA))
The Client has a requirement for Facilities Services to provide a range of services over the period of the contract. The range of services includes but is not limited to the following: View the procurement »
Mentioned suppliers: Precision Industrial Services

2015-04-02 Provision of Customer Call Centre Services (Department of Social Protection)
The provision of Call Management services to support the application and payment of the water conservation grant. View the procurement »
Mentioned suppliers: Abtran

2015-02-20 3 Framework Agreements for Design Services — in 3 Lots (National University of Ireland, Galway (NUI Galway))
The purpose of this tender is to establish Framework Agreements for Design Services divided into 3 Lots: Lot 1 Graphic Design for Corporate Material, Lot 2 Graphic Design for Promotional Material, Lot 3 Desktop Publishing. View the procurement »
Mentioned suppliers: Allen Creative BFK Brand Ltd DTP Workshop Ltd Oliver Marketing Proactive Proviz Williams Lea

2015-02-17 RFT for Contact Management Services (Competition and Consumer Protection Commission (CCPC))
RFT for Contact Management Services. View the procurement »
Mentioned suppliers: Abtran

2015-02-04 Central Content Commission Agency Services — Appointment to a Single-party Framework Agreement (Tourism Ireland Limited)
Tourism Ireland wishes to enter into a single-party framework agreement with a Supplier for Central Content Commissioning Agency Services. The Content Commissioning Agency will be an over-arching agency that will manage all aspects of content sourcing, generation and management that Tourism Ireland will require for its online and offline promotional activities. The scope of this content will include (but is not be limited to) photography, print copy, web copy, design services, advertising sales, video, … View the procurement »

2014-12-17 Contract for the Provision of a Managed Typing and Transcription Service (Beaumont Hospital)
Beaumont Hospital intends to enter into a contract with a single service provider for the operation of a managed typing and transcription service. The successful service provider will be responsible for implementing a secure mechanism whereby recorded material is collected from the hospital, accurately transcribed and returned to the hospital in an agreed format and in a timely manner. View the procurement »
Mentioned suppliers: Tpro

2014-12-04 Re-Voicing/Dubbing into the Irish Language (Raidio Teilifis Eireann (RTE))
RTÉ is seeking suitability qualified Tenderers to provide Re-voicing/Dubbing from various languages into Irish and where required Subtitles into the English Language based on scheduling requirements. View the procurement »
Mentioned suppliers: Telegael Teo

2014-11-26 Supply of a high-speed mailing system (Office of the Revenue Commissioners)
The supply, installation and maintenance of a high-speed mailing system in the Revenue Data Centre, St. John‘s Road West, Kilmainham, Dublin 8. View the procurement »
Mentioned suppliers: Bowe Systec IR Ltd

2014-11-21 The Commission wishes to enter into a contract commencing on 29.5.2015 for a period of 3 years for the provision of... (Commission for Communications Regulation (ComReg))
The service includes (1) First point of contact for all ComReg consumer contacts, currently this ranges from 800 — 1 150 contacts per week, this volume may change on a weekly basis. Channels include telephone calls, mail, emails, web chats and SMS contacts from consumers. Using interpretive skills to assess the nature of the consumer issues and identifying trends as they occur. Recording consumer query or complaint details in the in-house ComReg issue tracking tool. (2) ComReg's Complaint Escalations … View the procurement »
Mentioned suppliers: Abtran Limited

2014-11-07 Computer Assisted Telephone Interviewing Services (Central Statistics Office)
Provision of services for Computer Assisted Telephone Interviewing (CATI). Service providers will provide interviewing services for interview 2-5 of the QNHS survey. View the procurement »
Mentioned suppliers: SouthWestern Business Process Services Limited

2014-11-04 National Environmental Complaints Line (Environmental Protection Agency)
The EPA intends establishing a contract with a single economic operator to provide and operate a 24 hour National Environmental Complaints Line for all 31 local authority functional areas throughout the Republic of Ireland. The contract will be for a period of 3 years with strategic reviews to occur annually. View the procurement »
Mentioned suppliers: Call 11890 Ltd

2014-09-15 RFT CS — Provision of Services for (a) Payment Channels for Court Imposed Fines and (b) Printing and Distribution/... (Courts Service)
The Courts Service is seeking the provision of simple, secure and convenient methods for the payment of court imposed fines through a variety of payment channels; including; an on line facility, postal, over the counter via approved authorised retail outlets and telephone. This is to be delivered through the use of modern technology be cost effective while maximising the collection of fines. Additionally we are seeking the provision of an efficient, scalable and cost effective solution for the printing … View the procurement »

2014-08-27 Contact Management and Business Administration Services (National Transport Authority)
The NTA requires a Supplier to provide a range of services under 5 service categories. These five service categories are: — Service Category 1: Information Provision Service; — Service Category 2: Booking Service; — Service Category 3: Business Analysis and Administration Support Service; — Service Category 4: Back Office Administration and Fulfilment Service; and — Service Category 5: General Reception Call Services. Details of the services to be provided under these service categories are set out in … View the procurement »
Mentioned suppliers: SGS Ireland Limited

2014-08-14 Interpretative Exhibition Designer Killarney House (Department of Arts, Heritage and Gaeltacht)
Interpretative Exhibition Designer for the design of a visitor experience and exhibitions and the project management of the construction /installation at Killarney House and Ornamental Grounds and Gardens. View the procurement »

2014-07-24 Provision of Parliamentary Publishing and Printing Services (Houses of the Oireachtas Service)
The Contracting Authority has a requirement for the provision of parliamentary publishing and printing services, to include printing, electronic publishing and related services in relation to parliamentary and other documents. These services are imperative to the functioning of Parliament and for ensuring that all legislative and other parliamentary papers are available for Members (elected representatives) of the Houses of the Oireachtas (the Houses) when needed. This will generally require an overnight … View the procurement »
Mentioned suppliers: Clondalkin Group Pharma & Healthcare...

2014-06-11 BE/SE/11/06/2014 - PQQ for The Provision of A Nurse Led Abscence Information and Management Service (Bus Eireann/Irish Bus)
Pre-Qualification Questionnaire for the provision of a nurse led abscence information and management service.The service to be provided to the 2,500 employees of Bus Eireann. The service will provide a 24/7 helpline for reporting medical abscence, manage alerts and notifications between relevant personnel and provide abscence management information. View the procurement »

2014-05-23 Print and mailing services (Private Residential Tenancies Board)
PRTB intends to establish a single party framework agreement for provision of print and mailing services. The successful framework member will be responsible for: a) receipt and merging of data onto the following templates: confirmation letters, re-registration reminder letters and registration enforcement letters b) printing of letters and leaflets c) enveloping and d) distribution of letters by mail for PRTB customers. View the procurement »

2014-03-07 2013P049 - The Identification and Implementation of a Contact Management Solut Management Solution for certain... (Central Bank of Ireland)
The Identification and Implementation of a Contact Management Solution for certain activities within the Central Bank of Ireland. View the procurement »

2014-02-26 BE/2014/02 - Detailed design of Wild Atlantic Way Interpretation Scheme (Fáilte Ireland-National Tourism Development Authority)
Fáilte Ireland invites tenders from companies and consortia, with significant relevant experience, for the development of an interpretation scheme along the Wild Atlantic Way, which is a new touring route / scenic byway along the West coast of Ireland. The interpretation scheme will initially consist of a site marker, an interpretation panel at each of the 159 discovery points and 22 embarkation points along the route. This tender covers research, narrative planning, development of all interpretive … View the procurement »
Mentioned suppliers: The Paul Hogarth Company Ltd

2014-02-14 14/013 — Water Quality Survey for the Water Supply Project — Dublin Region (Bord Gais Eireann)
Irish Water is to appoint a Water Quality Survey Specialist to Erect, maintain and then remove a range of instrumentation; whilst undertaking a range of water quality sampling with supporting lab analysis. View the procurement »
Mentioned suppliers: Water Technology Limited.

2014-02-14 14/007 — A Single Supplier Framework for the Provision of Contact Centre Services for Bord Gáis Eireann (Bord Gais Eireann)
Bord Gáis Eireann requires the provision of contact centre services in respect of its domestic and business customers. The current contract for contact centre services is due to expire in March 2015. BGE is undertaking a competitive tendering process, the objective of which is to appoint a single service provider to provide contact centre services and all associated ancillary requirements. View the procurement »

2013-12-23 ITT13-044 - Supply of Managed Print Services (Marine Institute)
The Marine Institute, a semi State body, wishes to invite tenders for the supply of Managed Print Services for Marine Institute, for a period of 3 years with the option to extend for a further 2 years by mutual agreement. Print services will be required at Harcourt St, Dublin, Oranmore, Co. Galway, Newport, Co. Mayo and other regional offices. View the procurement »

2013-12-20 Help desk services and administration to support the delivery of SEAI Programmes (Sustainable Energy Authority of Ireland)
The objective of this Request for Tenders is to appoint a service provider to provide Help Desk and Administration Services to SEAI in support of the programmes set out in 1.2 above. However it is likely that the services will be extended to cover wider SEAI programmes, as and when the need arises. Full details of services that are required are set out in the RFT published on www.etenders.gov.ie View the procurement »

2013-11-15 HAP1-RFI - RFI for the delivery of the Housing Assistance Payment Scheme in the Republic of Ireland (Limerick City and County Council)
The purpose of this RFI exercise is to assist Limerick City and County Council in investigating the range of options available for the administration of the Housing Assistance Payment scheme (HAP) by the local government sector in the Republic of Ireland. View the procurement »

2013-10-16 Irish Language Translation Services (Department of Education and Skills)
Request for Tenders to establish a Framework for the provision of Irish language translation services which will consist of translation from English to Irish and Irish to English. Call-offs from the Framework will be via a system of rotation. View the procurement »

2013-10-04 Service Provider for Vehicle Inspection and Other Test Services and for Authorisation to conduct Taximeter System... (National Transport Authority)
The NTA and NSAI are jointly seeking to engage a contractor (i) to provide services to the NTA in relation to vehicle inspection and other services related to the licensing of small public service vehicles and their drivers and (ii) for exclusive authorisation under Section 12 of the Metrology Act 1996 to undertake verification of taximeter systems on a concession basis for the NSAI, together with ancillary services. View the procurement »
Mentioned suppliers: Applus Car Testing Service

2013-08-30 UL0297 - tender for the supply and delivery of Printers and Managed Print services to the University of Limerick (University of Limerick)
This tender covers the supply of Multifunctional Printers (MFP's) for staff printing , and devices for Student Print Services (Student Printing). Also included are associated services such as maintenance and consumable supply. This Competition is broken in to two Lots. Lot 1 will be Multifuntional Printers. Two suppliers will be selected from this tender competition for this lot. Both successful suppliers will be able supply MFP's to the University. Lot Two will be Student Printing Services. Only one of … View the procurement »

2013-07-29 INJB/03/13 – Business Process Support Services (Personal Injuries Assessment Board)
The Personal Injuries Assessment Board (also known as „InjuriesBoard.ie”) wishes to establish a Multi-Supplier Framework Agreement for the provision of Business Process Support Services (BPSS). It is envisaged that the initial (first) Contract awarded will be a Service Centre Solution (SCS) for the InjuriesBoard.ie. In this instance, the Contracting Authority will purchase directly from a member of the Framework Agreement without recourse to a further Competition, i.e. identifying the most … View the procurement »

2013-05-10 T.013/2012 - The provision a face to face interpretation service in all Garda Divisions and Telephone Interpretation... (An Garda Síochána)
This public procurement competition relates to the provision of a Face to Face Interpretation on a call out and appointment basis. Tenders are being invited for the provision of the service throughout the State on a regional basis. With this objective in mind it is proposed to establish 4 multi operator framework agreements on the basis of the following Garda regions: LOT 1 - Dublin Metropolitan Region (DMR), LOT 2 - South Eastern + Southern Region + Kildare, Laois/Offaly, LOT 3 – Northern and Western … View the procurement »

2013-04-22 Managed Services 2013 - Provision of Contact Centre and Administration Services (The Teaching Council)
The provision of an in-sourced, managed services arrangement, hosted within the Teaching Council's premises in Maynooth. The service will be dedicated to providing a range of administration activities, to include: — Telephone call handling relating to application status; requests for forms; renewals; complaints; general queries etc. — Email and correspondence relating to straightforward and routine items. — Administration activity relating to: - Processing registrations; - Coordinating Garda vetting; - … View the procurement »

2013-03-19 Services for Contact Centre for Student Enrolment (ITSLIGO)
IT Sligo has initiated a project to outsource its requirements for student contact centre services. Its aim is to acquire an efficient, timely and customer centred outsourced service for the processing of Student Registration Applications, and payment of associated fees as relevant and to interface with its customers accordingly. It is envisaged that the award date for this contract will be June 2013. View the procurement »

2013-03-04 Provision of Business Continuity Services (Electricity Supply Board)
ESB invites expressions of interest from Suppliers, service providers or contractors who have the capability to provide Business Continuity Services for Work Area Recovery Positions in various locations on the Island of Ireland. View the procurement »