The Provision of On-site ICT Support Services
Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála
The successful service provider will be expected to provide quality, on-site resources for the ICT Support Service to support, maintain, and enhance ICT services. Engineers will respond to a wide range of ICT-related queries from staff at any office of the Department by email, telephone and online from the Department's offices in 76-78 Harcourt Street and 23-27 Henry Street, Limerick, or via remote access in the case of an On Call service.
The ICT Support Service will also be expected to be involved in a range of critically required proactive support services including, but not limited to, designing, developing and implementing changes to the Department's ICT Infrastructure (voice, telecommunications and data services), server and end-user device builds, as well as providing input to ICT development projects.
The time limit for receipt of tenders was 2015-07-01. The procurement was published on 2015-05-14.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Administration services › Supporting services for the government
- • Business services: law, marketing, consulting, recruitment, printing and security › Office-support services
- • Computer support and consultancy services › Computer support services
- • Data network management and support services › Data network support services
- • Helpdesk and support services › Systems support services
- • Repair and maintenance services of personal computers › Support services of personal computers
- • Software-related services › Software support services
- • Technical services › Technical support services
Procurement history
| Date | Document |
|---|---|
| 2015-05-14 | Contract notice |
| 2015-12-31 | Contract award notice |
Contract notice (2015-05-14)
Object
Scope of the procurement
Title: Helpdesk and support services
Quantity or scope:
Total value of the procurement: 1 700 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála
Postal address: 76-78 Harcourt Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.dfa.ie 🌏
E-mail: john.histon@dfa.ie 📧
Phone: +353 61774002 📞
Reference
Dates
Date dispatched: 2015-05-14 📅
Submission deadline: 2015-07-01 📅
Publication date: 2015-05-19 📅
Identifiers
Notice number: 2015/S 095-172617
OJ-S issue: 95
Object
Scope of the procurement
Short description:
Quantity or scope:
Place of performance
Main site or place of performance: Ireland.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Please see Request for Tender and attached documents.
Economic and financial standing: Please see Request for Tender and attached documents.
Minimum level(s) of standards: Please see Request for tender and attached documents.
Technical and professional ability: Please see Request for tender and attached documents.
Contract execution
Names and professional qualifications of the staff ✅
Procedure
Tender validity period: 012 months
Tender opening date: 2015-07-02 📅
Place of opening: Dublin.
Place: Dublin.
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Finance Unit
John Histon
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/246 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=88229&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=88229&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The Registrar
Postal address: The High Court, Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Information about review deadlines: Please consult your legal advisor.
Service from which information about the review procedure may be obtained
Postal address: Central office of the High Court, Ground Floor (East Wing), Inns Quay, Four Courts
Source: OJS 2015/S 095-172617 (2015-05-14)
Object
Scope of the procurement
Title: Helpdesk and support services
Quantity or scope:
The contract awarded will run for an initial 1 year with the option to extend at the Department's discretion on an annual basis subject to continuing satisfactory performance, based on a formal annual review, for a further 3, additional years.1 700 000
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Helpdesk and support services 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála
Postal address: 76-78 Harcourt Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.dfa.ie 🌏
E-mail: john.histon@dfa.ie 📧
Phone: +353 61774002 📞
Reference
Dates
Date dispatched: 2015-05-14 📅
Submission deadline: 2015-07-01 📅
Publication date: 2015-05-19 📅
Identifiers
Notice number: 2015/S 095-172617
OJ-S issue: 95
Object
Scope of the procurement
Short description:
The successful service provider will be expected to provide quality, on-site resources for the ICT Support Service to support, maintain, and enhance ICT services. Engineers will respond to a wide range of ICT-related queries from staff at any office of the Department by email, telephone and online from the Department's offices in 76-78 Harcourt Street and 23-27 Henry Street, Limerick, or via remote access in the case of an On Call service.
Show more
The ICT Support Service will also be expected to be involved in a range of critically required proactive support services including, but not limited to, designing, developing and implementing changes to the Department's ICT Infrastructure (voice, telecommunications and data services), server and end-user device builds, as well as providing input to ICT development projects.
Show more
The contract awarded will run for an initial 1 year with the option to extend at the Department's discretion on an annual basis subject to continuing satisfactory performance, based on a formal annual review, for a further 3, additional years.
Duration: 048 months Place of performance
Main site or place of performance: Ireland.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Please see Request for Tender and attached documents.
Economic and financial standing: Please see Request for Tender and attached documents.
Minimum level(s) of standards: Please see Request for tender and attached documents.
Technical and professional ability: Please see Request for tender and attached documents.
Contract execution
Names and professional qualifications of the staff ✅
Procedure
Tender validity period: 012 months
Tender opening date: 2015-07-02 📅
Place of opening: Dublin.
Place: Dublin.
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Finance Unit
John Histon
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/246 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=88229&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=88229&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The Registrar
Postal address: The High Court, Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Information about review deadlines: Please consult your legal advisor.
Service from which information about the review procedure may be obtained
Postal address: Central office of the High Court, Ground Floor (East Wing), Inns Quay, Four Courts
Source: OJS 2015/S 095-172617 (2015-05-14)
Contract award notice (2015-12-31)
Object
Scope of the procurement
Title: Computer support services
Total value of the procurement: 1 700 000 💰
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Code: Computer support services 📦
Procedure
Type of bid: Not applicable
Award criteria
Not specified
Reference
Dates
Date dispatched: 2015-12-31 📅
Publication date: 2016-01-05 📅
Identifiers
Notice number: 2016/S 002-001805
Refers to notice: 2015/S 095-172617
OJ-S issue: 2
Award of contract
Date of contract conclusion: 2015-12-31 📅
Name: I.T. Rollout Consultancy Limited
Postal address: Unit 8, Willsborough Cluster, Clonshaugh
Postal town: Dublin
Postal code: 17
Country: Ireland 🇮🇪
E-mail: adrienne.tuke@itgroup.ie 📧
Internet address: http://www.itgroup.ie 🌏
Information about tenders
Number of tenders received: 4
Contracting authority
Identity
National registration number: 6367373R
Source: OJS 2016/S 002-001805 (2015-12-31)
Object
Scope of the procurement
Title: Computer support services
Total value of the procurement: 1 700 000 💰
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Code: Computer support services 📦
Procedure
Type of bid: Not applicable
Award criteria
Not specified
Reference
Dates
Date dispatched: 2015-12-31 📅
Publication date: 2016-01-05 📅
Identifiers
Notice number: 2016/S 002-001805
Refers to notice: 2015/S 095-172617
OJ-S issue: 2
Award of contract
Date of contract conclusion: 2015-12-31 📅
Name: I.T. Rollout Consultancy Limited
Postal address: Unit 8, Willsborough Cluster, Clonshaugh
Postal town: Dublin
Postal code: 17
Country: Ireland 🇮🇪
E-mail: adrienne.tuke@itgroup.ie 📧
Internet address: http://www.itgroup.ie 🌏
Information about tenders
Number of tenders received: 4
Contracting authority
Identity
National registration number: 6367373R
Source: OJS 2016/S 002-001805 (2015-12-31)
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