The Provision of a Call Management Service to Bus Eireann
Bus Eireann/Irish Bus
The Contracting Authority proposes awarding a Contract for the provision of Call Management Services for a 3 year period. The Contracting Authority reserves the right to extend this Contract(s) for two further periods of 12 months and 12 months.
The Contracting Authority now proposes to provide an 1850 telephone number available for all customer care issues. This call centre will handle calls between 8:30 and 18:00 Monday to Sunday.
The time limit for receipt of tenders was 2015-06-08. The procurement was published on 2015-05-08.
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2015-05-08 | Contract notice |
Contract notice (2015-05-08)
Object
Scope of the procurement
Title: Customer-care services
Quantity or scope:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer-care services 📦
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Bus Eireann/Irish Bus
Postal address: 21 Phibsboro Road, Broadstone
Postal code: 7
Postal town: Dublin
Contact
E-mail: eugene.rownan@buseireann.ie 📧
Phone: +353 17033388 📞
Fax: +353 18303667 📠
Reference
Dates
Date dispatched: 2015-05-08 📅
Submission deadline: 2015-06-08 📅
Publication date: 2015-05-13 📅
Identifiers
Notice number: 2015/S 092-165648
OJ-S issue: 92
Object
Scope of the procurement
Short description:
Quantity or scope:
Reference number: BE/SE/08//05/2015
Procedure
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Eugene Rownan
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/374 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=88075&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=88075&B=ETENDERS_SIMPLE 🌏
Reference
Identifiers
Reference number attributed by the contracting authority: BE/SE/08//05/2015
Source: OJS 2015/S 092-165648 (2015-05-08)
Object
Scope of the procurement
Title: Customer-care services
Quantity or scope:
The Contracting Authority proposes awarding a Contract for the provision of Call Management Services for a 3 year period. The Contracting Authority reserves the right to extend this Contract(s) for two further periods of 12 months and 12 months.The Contracting Authority now proposes to provide an 1850 telephone number available for all customer care issues. This call centre will handle calls between 8:30 and 18:00 Monday to Sunday.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Customer-care services 📦
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Bus Eireann/Irish Bus
Postal address: 21 Phibsboro Road, Broadstone
Postal code: 7
Postal town: Dublin
Contact
E-mail: eugene.rownan@buseireann.ie 📧
Phone: +353 17033388 📞
Fax: +353 18303667 📠
Reference
Dates
Date dispatched: 2015-05-08 📅
Submission deadline: 2015-06-08 📅
Publication date: 2015-05-13 📅
Identifiers
Notice number: 2015/S 092-165648
OJ-S issue: 92
Object
Scope of the procurement
Short description:
The Contracting Authority proposes awarding a Contract for the provision of Call Management Services for a 3 year period. The Contracting Authority reserves the right to extend this Contract(s) for two further periods of 12 months and 12 months.
The Contracting Authority now proposes to provide an 1850 telephone number available for all customer care issues. This call centre will handle calls between 8:30 and 18:00 Monday to Sunday.
The Contracting Authority proposes awarding a Contract for the provision of Call Management Services for a 3 year period. The Contracting Authority reserves the right to extend this Contract(s) for two further periods of 12 months and 12 months.
The Contracting Authority now proposes to provide an 1850 telephone number available for all customer care issues. This call centre will handle calls between 8:30 and 18:00 Monday to Sunday.
Procedure
Languages
Language: English 🗣️
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Eugene Rownan
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/374 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=88075&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=88075&B=ETENDERS_SIMPLE 🌏
Reference
Identifiers
Reference number attributed by the contracting authority: BE/SE/08//05/2015
Source: OJS 2015/S 092-165648 (2015-05-08)
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