Managed Services 2013 - Provision of Contact Centre and Administration Services

The Teaching Council

The provision of an in-sourced, managed services arrangement, hosted within the Teaching Council's premises in Maynooth. The service will be dedicated to providing a range of administration activities, to include:
— Telephone call handling relating to application status; requests for forms; renewals; complaints; general queries etc.
— Email and correspondence relating to straightforward and
routine items.
— Administration activity relating to:
- Processing registrations;
- Coordinating Garda vetting;
- Ongoing monitoring and follow up of registration conditions;
- Maintaining and updating register;
- Post room.

Deadline

The time limit for receipt of tenders was 2013-05-28. The procurement was published on 2013-04-22.

Who? What? Where?
Procurement history
Date Document
2013-04-22 Contract notice
Contract notice (2013-04-22)
Object
Scope of the procurement
Title: Administrative services for business operations
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Administrative services for business operations 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for one lot only
Award criteria
Lowest price

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local Agency/Office
Awarding authority name: The Teaching Council
Postal address: Block A Maynooth Business Campus, Co. Kildare
Postal town: Maynooth
Contact
E-mail: harry.mcgeary@teachingcouncil.ie 📧
Phone: +353 16517975 📞

Reference
Dates
Date dispatched: 2013-04-22 📅
Submission deadline: 2013-05-28 📅
Publication date: 2013-04-24 📅
Identifiers
Notice number: 2013/S 080-135176
OJ-S issue: 80
Additional information
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=64952&B=ETENDERS_SIMPLE
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Object
Scope of the procurement
Short description:
The provision of an in-sourced, managed services arrangement, hosted within the Teaching Council's premises in Maynooth. The service will be dedicated to providing a range of administration activities, to include:
— Telephone call handling relating to application status; requests for forms; renewals; complaints; general queries etc.
— Email and correspondence relating to straightforward and
routine items.
— Administration activity relating to:
- Processing registrations;
- Coordinating Garda vetting;
- Ongoing monitoring and follow up of registration conditions;
- Maintaining and updating register;
- Post room.
Lot number: 1
Title of the lot: Provision of Contact Centre and Administration Services

Contracting authority
Contact
Contact point: Harry McGeary
Source: OJS 2013/S 080-135176 (2013-04-22)
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