National Environmental Complaints Line

Environmental Protection Agency

The EPA intends establishing a contract with a single economic operator to provide and operate a 24 hour National Environmental Complaints Line for all 31 local authority functional areas throughout the Republic of Ireland. The contract will be for a period of 3 years with strategic reviews to occur annually.

Deadline

The time limit for receipt of tenders was 2014-12-22. The procurement was published on 2014-11-04.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2014-11-04 Contract notice
2015-03-05 Contract award notice
Contract notice (2014-11-04)
Object
Scope of the procurement
Title: Call centre
Quantity or scope:
The EPA intends establishing a contract with a single economic operator to provide and operate a 24 hour National Environmental Complaints Line for all 31 local authority functional areas throughout the Republic of Ireland. The contract will be for a period of 3 years with strategic reviews to occur annually.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Call centre 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Environmental Protection Agency
Postal address: Headquarters, P.O. Box 3000
Postal town: Johnstown Castle Estate
Contact
Internet address: http://epa.ie 🌏
E-mail: info@epa.ie 📧
Phone: +353 539160600 📞
Fax: +353 539160699 📠

Reference
Dates
Date dispatched: 2014-11-04 📅
Submission deadline: 2014-12-22 📅
Publication date: 2014-11-06 📅
Identifiers
Notice number: 2014/S 214-379219
OJ-S issue: 214

Object
Scope of the procurement
Short description:
The EPA intends establishing a contract with a single economic operator to provide and operate a 24 hour National Environmental Complaints Line for all 31 local authority functional areas throughout the Republic of Ireland. The contract will be for a period of 3 years with strategic reviews to occur annually.
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Duration: 036 months
Reference number: NECL-14-01
Place of performance
Main site or place of performance: Johnstown Castle Estate.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As per RFT.
Economic and financial standing: As per RFT.
Minimum level(s) of standards: As per RFT.
Technical and professional ability: As per RFT.
Contract execution
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: As per RFT.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: As per RFT.
Other particular conditions: As per RFT.

Procedure
Tender validity period: 006 months
Languages
Language: English 🗣️

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Neil Foley
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/334 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82348&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82348&B=ETENDERS_SIMPLE 🌏

Reference
Identifiers
Reference number attributed by the contracting authority: NECL-14-01

Complementary information
Review body
Information about review deadlines: As per RFT.
Source: OJS 2014/S 214-379219 (2014-11-04)
Contract award notice (2015-03-05)
Object
Scope of the procurement
Total value of the procurement: 24 600 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: Headquarters
Postal code: PO Box 3000

Reference
Dates
Date dispatched: 2015-03-05 📅
Publication date: 2015-03-10 📅
Identifiers
Notice number: 2015/S 048-083823
Refers to notice: 2014/S 214-379219
OJ-S issue: 48

Procedure
Award criteria
Criterion: 1. Ultimate cost (3000)

Award of contract
Date of contract conclusion: 2015-01-22 📅
Name: Call 11890 Ltd
Postal address: Building P2, East Point Business Park
Postal town: Dublin
Postal code: 3
Country: Ireland 🇮🇪
Source: OJS 2015/S 048-083823 (2015-03-05)