Outsourced Contact Centre and Document Management Services
City of Dublin Education and Training Board
City of Dublin Education and Training Board are seeking the provision of contact centre and document management services to support the work of SUSI. The successful tenderer will provide the first point of contact by phone, email and post for students who apply for Higher and Further Education student grants.
DeadlineThe time limit for receipt of tenders was 2015-10-07. The procurement was published on 2015-08-21.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
- • Abtran
- • Computer-related management services › Document management services
- • General public services › Administrative services for business operations
- • Scanning and invoicing services › Scanning services
- • Telephone-answering services › Call centre
Procurement history
| Date | Document |
|---|---|
| 2015-08-21 | Contract notice |
| 2016-04-07 | Contract award notice |
| 2019-09-19 | Modification of a contract/concession during its term |
Contract notice (2015-08-21)
Object
Scope of the procurement
Title: Call centre
Quantity or scope:
“4 000 000”
Total value of the procurement: 4 000 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Call centre 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: City of Dublin Education and Training Board
Postal address: Town Hall, 1-3 Merrion Road, Ballsbridge
Postal code: 4
Postal town: Dublin
Contact
E-mail: tenders@cdetb.ie 📧
Phone: +353 16680614 📞
Fax: +353 16680710 📠
Reference
Dates
Date dispatched: 2015-08-21 📅
Submission deadline: 2015-10-07 📅
Publication date: 2015-08-26 📅
Identifiers
Notice number: 2015/S 164-300324
OJ-S issue: 164
Object
Scope of the procurement
Short description:
“City of Dublin Education and Training Board are seeking the provision of contact centre and document management services to support the work of SUSI. The...”
Show more
Number of possible renewals: 2
Time frame for subsequent contracts: 12 months
Place of performance
Main site or place of performance:
“Dublin 4.”
Procedure
Tender validity period: 012 months
Tender opening date: 2015-10-07 📅
Place of opening:
“CDETB Head Office.”
Place: CDETB Head Office.
Information about authorised persons and opening procedure:
“CDETB Board Member and Assistant Purchasing Officer.”
Award criteria
Criterion: 1. Methodology for delivery of service (35)
2. Technical merit of human resources offered (10)
3. Service Level Agreement (10)
4. Ultimate Cost (40)
5. Reliability and Continuity of Supply (5)
Languages
Language: English 🗣️
Irish 🗣️
Contracting authority
Contact
Contact point: Purchasing Department
Irene Somers
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/370 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=92163&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=92163&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court Central Office
Postal address: The Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Fax: +353 18725669 📠
Source: OJS 2015/S 164-300324 (2015-08-21)
Object
Scope of the procurement
Title: Call centre
Quantity or scope:
“4 000 000”
Total value of the procurement: 4 000 000 💰
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Call centre 📦
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: City of Dublin Education and Training Board
Postal address: Town Hall, 1-3 Merrion Road, Ballsbridge
Postal code: 4
Postal town: Dublin
Contact
E-mail: tenders@cdetb.ie 📧
Phone: +353 16680614 📞
Fax: +353 16680710 📠
Reference
Dates
Date dispatched: 2015-08-21 📅
Submission deadline: 2015-10-07 📅
Publication date: 2015-08-26 📅
Identifiers
Notice number: 2015/S 164-300324
OJ-S issue: 164
Object
Scope of the procurement
Short description:
“City of Dublin Education and Training Board are seeking the provision of contact centre and document management services to support the work of SUSI. The...”
Number of possible renewals: 2
Time frame for subsequent contracts: 12 months
Place of performance
Main site or place of performance:
“Dublin 4.”
Procedure
Tender validity period: 012 months
Tender opening date: 2015-10-07 📅
Place of opening:
“CDETB Head Office.”
Place: CDETB Head Office.
Information about authorised persons and opening procedure:
“CDETB Board Member and Assistant Purchasing Officer.”
Award criteria
Criterion: 1. Methodology for delivery of service (35)
2. Technical merit of human resources offered (10)
3. Service Level Agreement (10)
4. Ultimate Cost (40)
5. Reliability and Continuity of Supply (5)
Languages
Language: English 🗣️
Irish 🗣️
Contracting authority
Contact
Contact point: Purchasing Department
Irene Somers
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/370 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=92163&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=92163&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: High Court Central Office
Postal address: The Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Fax: +353 18725669 📠
Source: OJS 2015/S 164-300324 (2015-08-21)
Contract award notice (2016-04-07)
Object
Scope of the procurement
Title: Document management services
Total value of the procurement: 4 700 000 💰
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Code: Document management services 📦
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2016-04-07 📅
Publication date: 2016-04-09 📅
Identifiers
Notice number: 2016/S 070-123030
Refers to notice: 2015/S 164-300324
OJ-S issue: 70
Procedure
Award criteria
Criterion: 3. Service level agreement (10)
4. Ultimate cost (40)
5. Reliability and continuity of supply (5)
Award of contract
Date of contract conclusion: 2016-02-19 📅
Name: Abtran
Postal address: Unit 4, University Technology Centre, Curraheen Road, Bishopstown
Postal town: Cork
Country: Ireland 🇮🇪
E-mail: tenders@abtran.com 📧
Internet address: http://www.abtran.com 🌏
Information about tenders
Number of tenders received: 3
Contracting authority
Identity
National registration number: N/a
260018
Source: OJS 2016/S 070-123030 (2016-04-07)
Object
Scope of the procurement
Title: Document management services
Total value of the procurement: 4 700 000 💰
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Code: Document management services 📦
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2016-04-07 📅
Publication date: 2016-04-09 📅
Identifiers
Notice number: 2016/S 070-123030
Refers to notice: 2015/S 164-300324
OJ-S issue: 70
Procedure
Award criteria
Criterion: 3. Service level agreement (10)
4. Ultimate cost (40)
5. Reliability and continuity of supply (5)
Award of contract
Date of contract conclusion: 2016-02-19 📅
Name: Abtran
Postal address: Unit 4, University Technology Centre, Curraheen Road, Bishopstown
Postal town: Cork
Country: Ireland 🇮🇪
E-mail: tenders@abtran.com 📧
Internet address: http://www.abtran.com 🌏
Information about tenders
Number of tenders received: 3
Contracting authority
Identity
National registration number: N/a
260018
Source: OJS 2016/S 070-123030 (2016-04-07)
Modification of a contract/concession during its term (2019-09-19)
Object
Scope of the procurement
Reference number: 98992
Total value of the procurement: 9 000 000 EUR 💰
Notice metadata
Document type: Modification of a contract/concession during its term
Common procurement vocabulary (CPV)
Additional CPV: Call centre 📦
Place of performance
NUTS region: Dublin 🏙️
Procedure
Award criteria
Not applicable
Contracting authority
Identity
Postal address: Town Hall, Merrion Road, Ballsbridge
Postal code: D04P P46
Contact
Internet address: http://cityofdublin.etb.ie/ 🌏
E-mail: purchasing@cdetb.ie 📧
Reference
Dates
Date dispatched: 2019-09-19 📅
Publication date: 2019-09-23 📅
Identifiers
Notice number: 2019/S 183-446465
Refers to notice: 2016/S 070-123030
OJ-S issue: 183
Object
Scope of the procurement
Title of the lot: Outsourced contact centre and document management services.
Short description:
“Provision of outsourced contact centre and document management services in respect of CDETB business unit Student Universal Support Ireland (SUSI),...”
Show more
Duration: 48 months
Place of performance
Main site or place of performance:
“Dublin, IE.”
Award of contract
National registration number: 260018
Postal address: Unit 4, University Technology Centre, Bishopstown
Country: South-West 🏙️
Total value of the procurement: 9 000 000 EUR 💰
Contracting authority
Contact
Contact point: Patrick Pirkl
Address of the buyer profile: http://cityofdublin.etb.ie/ 🌏
Source: OJS 2019/S 183-446465 (2019-09-19)
Object
Scope of the procurement
Reference number: 98992
Total value of the procurement: 9 000 000 EUR 💰
Notice metadata
Document type: Modification of a contract/concession during its term
Common procurement vocabulary (CPV)
Additional CPV: Call centre 📦
Place of performance
NUTS region: Dublin 🏙️
Procedure
Award criteria
Not applicable
Contracting authority
Identity
Postal address: Town Hall, Merrion Road, Ballsbridge
Postal code: D04P P46
Contact
Internet address: http://cityofdublin.etb.ie/ 🌏
E-mail: purchasing@cdetb.ie 📧
Reference
Dates
Date dispatched: 2019-09-19 📅
Publication date: 2019-09-23 📅
Identifiers
Notice number: 2019/S 183-446465
Refers to notice: 2016/S 070-123030
OJ-S issue: 183
Object
Scope of the procurement
Title of the lot: Outsourced contact centre and document management services.
Short description:
“Provision of outsourced contact centre and document management services in respect of CDETB business unit Student Universal Support Ireland (SUSI),...”
Duration: 48 months
Place of performance
Main site or place of performance:
“Dublin, IE.”
Award of contract
National registration number: 260018
Postal address: Unit 4, University Technology Centre, Bishopstown
Country: South-West 🏙️
Total value of the procurement: 9 000 000 EUR 💰
Contracting authority
Contact
Contact point: Patrick Pirkl
Address of the buyer profile: http://cityofdublin.etb.ie/ 🌏
Source: OJS 2019/S 183-446465 (2019-09-19)
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